Gorgeous property and welcoming staff. We were offered a room upgrade at check in, which was beautiful. They also convinced us to upgrade to the premium all inclusive, which depending on what you like could be worth it. Everything is walkable but they have golf carts available all over if you don’t want to walk. We ate at a few different restaurants and they were all great! Definitely recommend and we will for sure return!

The property was nice and clean. Room was very spacious and equipped with a full refrigerator, microwave and 2 burner stove. Small balcony over looking the beautiful beach and ocean. The activity direct was a delight. The housekeeping staff was great. I found all the staff to be nice and friendly but I also felt like they were always in your business. I personally prefer to wheel my own luggage to my room but that was absolutely not allowed at Costa Sur even after I asked them if I could please just handle my own bag. I was told no. I had family staying at a nearby hotel and I needed to deliver some things over to them. I used a suitcase to transport the items. When I asked the bellhop for a cab he would not call me one unless I went back in to the front desk and told them I was leaving. I said WHAT??? Literally 1 of the 3 argued with me and refused to call over a cab to take me until I told the front desk where I was going with luggage. I told them it was absolutely none of their business where I was going and why I had a piece of luggage. We were literally at a 6 minute stand still until the female bellhop walked inside to reception and then reception phoned the bellhop stand and told them to call over a cab for me. For this experience alone I would never ever stay at this hotel again. Later that same day when I returned the younger bellhop wearing a red shirt apologized for what happened earlier. He was not the bellhop that was demanding I get approval in order to leave

The facility itself is amazing. The staff is phenomenal. The service is top tier. The spa is the best. The beach is beautiful but current/waves were strong. It’s a quick golf cart ride to the beach and other restaurants/facilities. The food was okay.