Ratings based on 85 Verified Reviews

4.1 out of 5
100% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.4 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 17-Jun-2019
Comment from Hotel Management
17-Jun-2019 by Rosa Rivero Hospitality Manager, Hotel Management
Dear Guest, Thank you very much for rating our TRS Coral Hotel. We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to Costa Mujeres you will consider us as your first choice again. Greetings from the Caribbean, Rosa Rivero Hospitality Manager
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Jun-2019
3 out of 5
by A verified traveller

Posted 10-Jun-2019
While the premises were very pleasant the dining options were very low quality and got us sick. (Although I'm a world traveler I never got sick so far even if I had tasted much of street food in countries like India and Vietnam. Your seafood dishes were probably expired. :( )
Comment from Hotel Management
11-Jun-2019 by Rosa Rivero Hospitality Manager, Hotel Management
Dear Guest, Thank you for giving us the opportunity to welcome you in TRS Coral Hotel during your holidays. We are very pleased to read that you were impressed by our modern and comfortable facilities, however, we are very concerned to read that you got sick during your stay, this could be caused by many different reasons, nonetheless, we will inform our Management about your experience to continue following the standards of food handling and preparation. We hope that you will allow us the opportunity to exceed your expectations in your future visits to Costa Mujeres. Kind regards, Rosa Rivero Hospitality Manager
5 out of 5
by A verified traveller

Posted 9-Jun-2019
Beyond amaaaaaazzziinggggggg! From A to Z! Very recommend
Comment from Hotel Management
10-Jun-2019 by Rosa Rivero Hospitality Manager, Hotel Management
Dear Guest, Thank you for choosing TRS Coral Hotel for your holidays. We are very pleased to know that you enjoyed an amazing experience. Making the most of our luxurious facilities and infinite indulgence services. Thank you for recommending us and we look forward to your return. Kind regards, Rosa Rivero Hospitality Manager
3 out of 5
by A verified traveller

Posted 2-Jun-2019
Comment from Hotel Management
3-Jun-2019 by Rosa Rivero Hospitality Manager, Hotel Management
Dear Guest, First of all, we would like to thank you for staying with us at TRS Coral Hotel in the beautiful Costa Mujeres paradise. In TRS we strive to offer a unique experience to each client, so your opinion is very important to us. If you have the opportunity to send us your comments we will love to receive them, so we can strive to exceed your expectations in the future. Thank you for your rating of our Hotel! Warm regards, Rosa Rivero Hospitality Manager
3 out of 5
by A verified traveller from Chattanooga

Posted 28-May-2019
The pool and the beach are beautiful. The food is not good. We tried four restaurants and did not really like any of them. It was below average. The room is nice but smelled like mildew. No one shows you around the whole property when you get there so it takes 3-4 days to even know where you’re at. We never figured out where all of the restaurants and bars were.
Comment from Hotel Management
28-May-2019 by Rosa Rivero Hospitality Manager, Hotel Management
Dear C. Greer, Thank you for staying in TRS Coral Hotel during your Caribbean holidays. We appreciate your kind comment to describe our beautiful beach, pool and our Suites, nonetheless, we are very sad to read that you were not satisfied with the information provided by our staff at check in, your suggestions about providing a more complete tour of our Resort to our future guests will be transmitted to our Management. Also, we apologize if your room did not smell well, because of the humidity of our weather, this will be verified as well as your opinion about our food, which helps us to ensure we continue improving our services. It will be a pleasure welcoming you again and exceed your expectations. Kind regards, Rosa Rivero Hospitality Manager
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 25-May-2019
5 out of 5
by A verified traveller from Houston

Posted 23-May-2019
Property is in great condition being new. We stayed in both the loft suite and the swim up suite. Both were incredible depending on what you like. Even though the staff said the property was at 98% capacity, it seemed as if no one was there. Really was peaceful and good get away. Food was at the upper end of the scale for all inclusive resorts. I really have nothing bad to say about TRS Coral.
Comment from Hotel Management
23-May-2019 by E-butler., Hotel Management
Dear Jared, Thank you very much for sharing this wonderful comment about your stay in TRS Coral Hotel. We hope to welcome you in your next holidays and offer you another excellent vacation experience in our luxurious Caribbean getaway. Kind regards, Brenda Pacheco.
4 out of 5
by A verified traveller

Posted 23-May-2019
Comment from Hotel Management
24-May-2019 by Rosa Rivero Hospitality Manager, Hotel Management
Apreciable Huésped, En primer lugar, nos gustaría darle las gracias por alojarse con nosotros en Grand Palladium Costa Mujeres Resort & Spa. Nos esforzamos por ofrecer una experiencia única a cada cliente, por lo que su opinión es muy importante para seguir mejorando día con día. Si tiene la oportunidad de hacernos llegar sus comentarios nos encantará recibirlos para poder esforzarnos en superar sus expectativas en un futuro. Gracias nuevamente por su valoración. Atentamente, Rosa Rivero Hospitality Manager
4 out of 5
by A verified traveller

Posted 23-May-2019
Comment from Hotel Management
24-May-2019 by Rosa Rivero Hospitality Manager, Hotel Management
Apreciable Huésped, En primer lugar, nos gustaría darle las gracias por alojarse con nosotros en Grand Palladium Costa Mujeres Resort & Spa. Nos esforzamos por ofrecer una experiencia única a cada cliente, por lo que su opinión es muy importante para seguir mejorando día con día. Si tiene la oportunidad de hacernos llegar sus comentarios nos encantará recibirlos para poder esforzarnos en superar sus expectativas en un futuro. Gracias nuevamente por su valoración. Atentamente, Rosa Rivero Hospitality Manager