Elegance Club Plunge Pool Suite Ocean Front (Adults Only) | Lit avec matelas à plateau-coussin, articles de minibar gratuits

Majestic Elegance Costa Mujeres – All Inclusive – Avis

4.5 out of 5
Majestic Elegance Costa Mujeres – All Inclusive
Carretera Libre 85 - Punta Sam, Isla Blanca 85 SM6, Manzana 2 - Lote 4, Costa Mujeres, QROO

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 2157 avis sur 3044." "
Note de 8 – Bien, d’après 463 avis sur 3044." "
Note de 6 – Acceptable, d’après 232 avis sur 3044." "
Note de 4 – Médiocre, d’après 104 avis sur 3044." "
Note de 2 – Terrible, d’après 88 avis sur 3044." "

9,4/10

Propreté

9,2/10

Service et personnel

9,2/10

Commodités

9,4/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Anick

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel magnifique, service extraordinaire. Un gros 10/10
Séjour de 4 nuits en décembre 2023
Customer Care Majestic Elegance Costa Mujeres a répondu le 6 déc. 2023
Dear Anick,First of all, we would like to thank you for your recent stay at Majestic Elegance Costa Mujeres and for taking the time to share this review with the community. We are very happy to know that our colleagues were able to make your stay a relaxing and unforgettable experience thanks to the excellent service provided. We will make sure your kind comments reach the eyes and ears of all our resort staff. It has been a pleasure to welcome you as our guest and we hope to welcome you soon. Please accept our warmest regards,

10/10 – Excellent

Pascal, Gardanne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nous avons vraiment apprécié notre chambre côté jardin avec une vue sur la mer. Calme et intimité. Notre majordome Gloria était discrète mais toujours présente. Le personnel des restaurants sont toujours souriants et disponibles. La plage est calme avec toujours suffisamment de transats disponibles.
Séjour de 14 nuits en novembre 2023
Customer Care Majestic Elegance Costa Mujeres. a répondu le 5 déc. 2023
Dear Pascal,Thank you for giving us the opportunity to receive you at Majestic Elegance Costa Mujeres and for taking the time to share your experience with us. We are very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your feedback inspires us to continue improving our guest satisfaction and improve areas that require attention. It will be an honor for us to host you again in the near future and offer you our most sincere service. Please, receive our warmest regards Customer careMajestic Elegance Costa Mujeres

8/10 – Bien

Noor

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved our stay at Majestic! The room was great and the restaurant options and services were amazing. I would recommend. The check in process took super long though and wasn’t great.
Séjour de 3 nuits en novembre 2023
Customer Care Majestic Elegance Costa Mujeres. a répondu le 13 nov. 2023
Dear NoorWe hope that your visit at Majestic Elegance Costa Mujeres has been to your liking and we appreciate you sharing your comments with the community. At Majestic Resorts we are committed to offering the best service, quality and experiences to each of our guests. We are pleased to have hosted you as our guest, and we hope to have the opportunity to welcome you again in the very near future. warmest regards,

8/10 – Bien

Joanie

Voyage en famille
Points forts : Propreté, service et personnel
Apprécié: la plage! Propreté, sable blanc, et grandeur Moins apprécié: hotel extrement bruyant/ party le soir/ pas une place de repos!!!! decoration qui date malgré que le resort soit neuf/ peu de choix dans les menus des restaurants et enfin l’expérience spa (hydrotherapie)tellement désolante, on était drillé comme des enfants d’école … zéro reposant.
Séjour de 4 nuits en octobre 2023
Customer Care Majestic Elegance Costa Mujeres a répondu le 24 oct. 2023
Nous apprécions votre plus récente visite et nous faisons part de vos commentaires. Nous sommes désolés d'apprendre que nous n'avons pas pu dépasser vos attentes. Permettez-nous de mentionner que nous sommes une entreprise engagée vers l’excellence, confiante dans l’innovation continue, l’évolution et l’amélioration constante de tous les aspects des services que nous offrons.Nous nous efforçons toujours de renforcer et d'améliorer nos services et procédures dans le but d'offrir à nos clients la meilleure expérience possible. Nous vous assurons que nous nous engageons envers nos clients, leur sécurité et leur bien-être.Notre équipe du Majestic Elegance Costa Mujeres a fait tout ce qui était en son pouvoir pour vous aider de la meilleure façon possible et nous sommes vraiment désolés de savoir que malgré nos efforts, nous n'avons pas pu vous faire sentir comme chez vous, car c'est notre objectif principal. Nous espérons que vous nous donnerez l'opportunité de vous servir à nouveau, d'améliorer votre expérience et de vous montrer que nous continuons à être à la hauteur de notre marque. Recevez nos plus chaleureuses salutations.

10/10 – Excellent

Johanne

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bon service, propre, mais odeur d’humidité dans les chambres
Séjour de 3 nuits en août 2023
Customer Care Majestic Elegance Costa Mujeres a répondu le 9 août 2023
Dear JohanneWe thank you for choosing our Majestic Elegance Costa Mujeres as your dream vacation destination.We are glad to know that we have been able to provide you with a pleasant and pleasant stay.We have also noted your comments about your room experience. Please be assured that we take this matter very seriously and it is of the utmost importance to us. We will send your comments to the immediate attention of our housekeeper manager for her improvement.We look forward to welcoming you to our property very soon.

10/10 – Excellent

Helene

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This resort is aptly named. It is truly Majestic. Elegant, modern, artsy. Our room was spacious, clean and quiet. The food is good and there is a lot of options (look for the schedule as some place are closed during the week). They know how to entertain their guests and keep them happy. Special mention for Julian and Christian at the Flavour buffet. They took such a great care of us for breakfast. They knew quite fast what we liked and made sure to bring our drinks every morning without having us asking them. Very hard and attentive workers. We will be back!
Séjour de 4 nuits en juillet 2023
Customer Care Majestic Elegance Costa Mujeres a répondu le 6 juill. 2023
Dear Helene,First and foremost, we would like to thank you for choosing Majestic Elegance Costa Mujeres as your vacation destination and for taking the time to share your opinion with the community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back. Please, receive our warmest regards from Majestic Resorts. Kind regards,

10/10 – Excellent

Ariane

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Tout était parfait! Lorenzo celui qui travaille sur la plage ainsi que Jesus au bar était incroyablement attentionné! Ruby notre bottlers etais au petite attention avec nous !
Brenda Pacheco Customer Care a répondu le 26 déc. 2022
Dear Ariane,Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home. Thank you for describing the incredible service and charisma of our team.We remain at your service and sincerely hope to have you back.All the best from Costa Mujeres!

10/10 – Excellent

VALERIE Rachel

Voyage de couple
Points forts : Propreté, service et personnel
Tout était parfait hôtel magnifique le chef Giovanni un amour 💓 notre majordome Belen ❤️‍🔥exceptionnellement gentille et dévouée Andrea une énergie et une extrême gentillesse et tout les autres serveur d’une rapidité et excellent service nous retournons c’est sur ❤️‍🔥❤️‍🔥
Séjour de 11 nuits en mars 2022
Brenda Pacheco Customer Care a répondu le 22 mars 2022
Dear Valerie, Thank you for giving us the highest rating. We sincerely wish to welcome you in the near future to enjoy your vacation. Greetings from Costa Mujeres!

10/10 – Excellent

Stephane

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Vraiment extra sauf les restaurants thématiques
Hotel vraiment top : très belle plage, service impeccable, personnel attentif et sympathique (sauf à l'accueil de l'hôtel) propreté parfaite, chambres spacieuses, confortables et très bien équipées, restaurants délicieux (buffets matin, midi). Sauf les restaurants thématiques à éviter : resto italien (intoxication) , argentin (viande trop cuite) et "japonais" (plats pas du tout japonais et service spectaculaire mais trop expéditif : 5 plats en moins de 30 minutes) Enfin , il manque un service de change : tout fonctionne au pourboire (culture américaine) mais refus de changer vos euros ou vos gros billets à l'accueil
Séjour de 4 nuits en février 2022
Brenda Pacheco Customer Care a répondu le 17 févr. 2022
Dear Stephane, We are very happy to know that your overall stay with us has been very positive and we will continue to work hard to make each stay of our visitors a moment to remember. Thank you for so kindly sharing the points that in your perspective could improve, this will be reviewed by the respective departments. We are sincerely looking forward to the pleasure of welcoming you again to our Majestic Elegance and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards!

10/10 – Excellent

Linda

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Complexe à tester :)
Séjour super sympa, le personnel est vraiment super sympa et attentif aux clients. les restaurants sont bien et c'est super propres er nouveau complexes.
Séjour de 7 nuits en décembre 2021
Brenda Pacheco Customer Care a répondu le 31 déc. 2021
Dear Linda, Receive our thanks for taking the time to write and share your experience at Majestic Elegance Costa Mujeres. We are very happy that you enjoyed your stay to the fullest. Thank you very much for letting us be part of your vacation, we hope to have you back very soon. Greetings!

10/10 – Excellent

Daniel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Majestic Elegance was the perfect couples getaway! We got the beachfront suite with the private rooftop plunge pool and it was amazing. The view from the room was breathtaking and we were also able to relax in our own private plunge pool. There are plenty of options for food, ranging from buffet to reservation -only restaurants. And there is pretty much something to eat any time you like. We were in the adults-only section of the resort, which gives access to the whole resort. We definitely recommend this resort for a couples getaway or honeymoon and we look forward to coming back in the future!
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Kyle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent staff and food. Our butler Aaron was exceptional with attending to our needs throughout the stay.
Séjour de 7 nuits en mai 2024
Customer Care Majestic Elegance Costa Mujeres a répondu le 16 mai 2024
Dear Kyle,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience.It is reviews like yours which keep the team at the resort motivated, and we sincerely thank you for your time for placing a review for us.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Best regards!

4/10 – Médiocre

Maria Fernanda

Voyage en famille
Points faibles : Service et personnel, commodités
Cierran todas las albercas y todos los bares (excepto un bar) a las 6:00 pm. Se pidió servicio a la habitación y nunca llegó. Las puertas se desprograman solas y el baño no servía bien. Vamos seguido a Cancún y a sus alrededores y hay muchos hoteles mejores en la zona por el precio.
Séjour de 3 nuits en mai 2024
Customer Care Majestic Elegance Costa Mujeres a répondu le 15 mai 2024
Estimada Maria Fernanda,Gracias por tomarse el tiempo de compartir sus comentarios acerca de su reciente estadía en nuestro resort Majestic Elegance Costa Mujeres.Tomaremos en cuenta sus valiosos comentarios, para nosotros, ya que ellos nos ayudan a nuestro continuo esfuerzo de exceder las expectativas y experiencias de nuestros huéspedes.Es muy importante para nosotros que cada huésped reciba un servicio estelar por parte de nuestro personal y lamentamos saber que no lo recibió.Hemos enviado sus comentarios a la atención inmediata de nuestros gerentes de los departamentos involucrados, para su revisión y mejora. Si nos da una segunda oportunidad, estaremos encantados de poder darle la bienvenida nuevamente.Sinceramente.

8/10 – Bien

Hae

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The overall stay was very enjoyable. Resort was beautiful and clean and all the staff were extremely friendly and helpful. Only thing we felt could have been better was the temperature of the pool water. It was too warm and even though we understand it was due to the hot weather, we wondered if cold water could have been filtered into the plunge pool at least to make it a bit cooler. The water temperature was almost as warm as the weather so didn’t provide a refreshing experience we had hoped for. Otherwise, it would have been an excellent experience.
Séjour de 4 nuits en mai 2024
Customer Service a répondu le 14 mai 2024
Dear Hae,Thank you sincerely for your kind words and for taking the time to share your experience.We greatly appreciate the criticisms and comments from our valued guests, as they encourage us to maintain the spirit of hospitality and strive for excellence.We hope to have the opportunity to welcome you back soon.Kind Regards

10/10 – Excellent

Ariadna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
AMAZING RESORT! Went with my husband and we had such an amazing and relaxing time. The resort is beautiful and perfect for couples. The drinks and food were amazing. Our favorite was the steakhouse. Manuel at the infinity pool is amazing. Didi from the beach is so nice and helpful. Our favorite waiter was Gilberto at the italian place. Recommend this hotel 10/10 and will definitely be coming back!!
Séjour de 4 nuits en mai 2024
Customer Service a répondu le 13 mai 2024
Dear Ariadna,We really appreciate your time in sharing your feedback about your recent stay at Majestic.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.Kind Regards

10/10 – Excellent

George

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Possibly fans outside the back patio, maybe a basketball court.
Séjour de 3 nuits en mai 2024
Customer Care a répondu le 13 mai 2024
Dear George,Thank you sincerely for your kind words and for taking the time to share your experience.Thank you for your thoughtful comments.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

10/10 – Excellent

Tiffany Shae

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cocktails were excellent best we’ve had most original Mai tai we e had
Séjour de 5 nuits en mai 2024
tks a répondu le 13 mai 2024
Dear: Tiffany ShaeFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you enjoyed your stay with us.kind regards

10/10 – Excellent

LaShone

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Issac our butler was very helpful and made our anniversary special thanks 💐
Séjour de 7 nuits en mai 2024
tks a répondu le 13 mai 2024
Dear: la ShoneFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you enjoyed your stay with us.kind regards.

10/10 – Excellent

Nicholas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2024
Customer Care a répondu le 13 mai 2024
Dear Nicholas,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Sincerely,

10/10 – Excellent

monica

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All in the resort was excellent, food, service, amenities.
Séjour de 4 nuits en mai 2024
tks a répondu le 13 mai 2024
Dear: MonicaFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you have enjoyed your stay with us.we hope to see you again on your next visit. Kind regards. Majestic Elegance Costa Mujeres

10/10 – Excellent

Mirena

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy buena bonita la Comida muy buena , las hab bellas con vista al mar , en fin lo recomiendo
Séjour de 4 nuits en mai 2024
shd a répondu le 11 mai 2024
Estimada: Mirena. En primer lugar, le agradecemos su tiempo en pasarnos sus maravillosos comentarios, que son tan relevantes para nosotros. Es un placer saber que han disfrutado de su estancia con nosotros, y si lo desea, le invitamos a que, por favor, comparta su experiencia en www.tripavisor.com, ya que, como sabrá, es muy valioso en cuanto a la opinión de los futuros huéspedes que podamos alojar, así como para nuestros colaboradores. Finalmente, les agradecemos una vez más sus comentarios, y si alguna vez desea visitarnos, no dude en ponerse en contacto con nosotros, a través de este mismo mensaje, para brindarles el trato merecido. Agradezco de nuevo su atención, aguardando volver a conocerlos en un futuro próximo., Saludos,

10/10 – Excellent

Mirena

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente servicio quiero decir que en el bar piscina de adultos el señor Leal una bella persona muy amable , buen trato , profecional , tambien el señor Manuel muy amable y el Mayordomo Mauricio muy atento preocupado por todo en nuestra estancia en fin recomiendo este hotel
Séjour de 3 nuits en mai 2024
tks a répondu le 13 mai 2024
Estimado: En primer lugar, le agradecemos su tiempo en pasarnos sus maravillosos comentarios, que son tan relevantes para nosotros. Es un placer saber que han disfrutado de su estancia con nosotros.Saludos cordiales.Majestic Elegance Costa Mujeres.

10/10 – Excellent

Dreana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
OMG! This place was better than I expected and even more beautiful in person. Just enough entertainment as well as relaxation. Beach access with available excursions such as jet skis and parasailing right on the beachfront. I will be returning!
Séjour de 4 nuits en mai 2024
Customer Service a répondu le 10 mai 2024
Dear Dreana,Thank you for sharing your impressions about your recent stay at Majestic.We are delighted to see that you enjoyed our beach area and the available excursions at the resort, thank you for highlighting the beauty of our Majestic.Needless to say, we will be anxiously expecting your next visit. Your “home away from home” awaits you.Warm Regards

2/10 – Terrible

Nancy

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My son was in the ICU so we made a request to change our dates, but the resort denied our request. We were only asking for a change of dates and were willing to pay a difference if needed but they were unwilling to do it.
Séjour de 3 nuits en mai 2024
Customer Service a répondu le 10 mai 2024
Dear Nancy,Thank you for your feedback, we will be sharing with the respective department in order to analyze the commented issues, in order to find the way to rectify and improve the exposed situations.Please let us know if we can help further.Kind Regards

10/10 – Excellent

John Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en mai 2024
Customer Service a répondu le 10 mai 2024
Dear John Robert,Thank you for your perfect rating.We are proud to see you had a wonderful stay at Majestic.We would love to have the opportunity to welcome you back.Kind Regards

10/10 – Excellent

Katherina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
exellent
Séjour de 4 nuits en mai 2024
Customer Service a répondu le 9 mai 2024
Dear Katherina,We appreciate your perfect rating and your kind review.We are happy to see you had a wonderful time at Majestic Elegance Costa Mujeres.Hope to see you in a near future.Kind Regards

10/10 – Excellent

Chauncey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2024
Customer Service a répondu le 9 mai 2024
Dear Chauncey,Your overall rating of 5/5 stars is greatly appreciated, and we are honored that you chose our resort for your vacation.Looking forward to welcoming you in a near future.Kind Regards

10/10 – Excellent

Carlasofia Nascimento

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I loved the many different restaurants. I loved The beach nearby. I loved the many pools, especially the one outside my suite.
Séjour de 6 nuits en avril 2024
Customer Service a répondu le 8 mai 2024
Dear Carlasofia,Thank you for taking the time to share your impressions about your recent stay at Majestic.It's wonderful to know that you enjoyed the location, sunshine, friendly staff, drinks, and most of the food. We're especially thrilled that you had a fantastic experience with your outside pool. Your perfect rating is also gratifying.Looking forward to welcoming you soon.Kind Regards

10/10 – Excellent

Erin

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The resort was beautiful. The staff were beyond friendly and handled whatever was asked. I would definitely recommend and plan to return.
Séjour de 4 nuits en mai 2024
Customer Service a répondu le 8 mai 2024
Dear Erin,Thank you for your perfect rating and for your kind words in your recent stay at Majestic.We appreciate your recommendations, it is fantastic to hear that you found our resort and our staff wonderful, what a compliment.Looking forward to welcoming you soon.Kind Regards

8/10 – Bien

Hoa

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
The only problemI had was someone from the cleaning crew stole some of my cash that i had laying out. I guess thats on me for not putti g it up but then again people shpuldnt be allowed to have a job cleaning up after people if they are goinv to steal.
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 7 mai 2024
Dear Hoa,We sincerely apologize for any disappointment and frustration you experienced during your recent stay with us.Regarding our safety procedures, we would like to assure you that we take our guests safety and security as our top priority at all times. We have taken note on the observations you mention, we will be sharing your comments with the respective department to verify.Again, we offer you our sincere apologies for not fulfilling your expectations on this trip.We hope you will give us another chance to show you the true Majestic way.Kind Regards

4/10 – Médiocre

Mohammadhamed, Ottawa

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points faibles : Service et personnel
The main reason for my rate is comparison with my previous experiences with Resorts. The hotel room was great. Service of personals relatively was poor. For example, to get a coffee, we had to go to the main entrance door. Or pools were super small with no view. We had struggle in finding place to sit around pools even if we wake up early in the morning. Another example was low English skills of personnel. There was no Tennis court, entertainment room had few old and useless 8 balls with missing parts. In general, the hotel didn't provide any luxurious feeling at all. For everything we had to call several times, and staffs forget our order. I went to the gift shop, and on the wall there were small items loosely attached. Everyone drop one, and the shop charge them to pay for broken pieces. We paid and another customer had the same experience. Taxi for transfer was $170, but we could get a cheaper Tax for $100 each side by just calling outside hotel Taxi services. Around 30 minutes before closing time, all buffets start to collect everything. One time, I tried to take a cake from coffee area, and they refused since we missed the deadline for coffee. This is weird since, I experienced before 24/7 services for these things. Even for after night room services, they charge $20 extra for delivery. Food were good in total, but my visit from different countries such as Dominican or Jamaica prided me better feeling and a sense of relaxation.
Séjour de 5 nuits en avril 2024
Customer Service a répondu le 7 mai 2024
Dear Mohammadhamed,Thank you for taking the time to share you honest feedback in your recent stay at Majestic.All our guests’ comments and suggestions are very important to maintain the quality and service in our property and will be effectively used to profit from such. So, we assure you that we will take very seriously yours in order to improve all our services and similar situations don't occur in the future. We deeply regret that your stay was not satisfactory, and we apologize for any inconvenience you may encountered during your stay.We would love the opportunity to welcome you back. Rest assured that we will do everything in our power to make your next stay fantastic.Warm Regards

10/10 – Excellent

Juan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing place. Clean, friendly staff. Wonderful food
Séjour de 3 nuits en mai 2024
Customer Service a répondu le 6 mai 2024
Dear Juan,We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.We hope to have the opportunity to welcome you back soon.Kind Regards

10/10 – Excellent

Nathan E, Paterson

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 7 mai 2024
Dear Nathan,Thank you for taking a moment of your valuable time to review and value our hotel with the highest rating.We look forward to welcoming you back in the future for another unforgettable experience at Majestic Elegance Costa MujeresKind Regards

10/10 – Excellent

Allure

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The entire staff on the resort were amazing. So friendly, acknowledging, and welcoming. I had an amazing time.
Séjour de 4 nuits en mai 2024
Customer Service a répondu le 6 mai 2024
Dear Allure,The warmth and kindness of our people is one of our most valuable assets. Always working with their heart and their best smile to provide all our guests with memorable stays.We would love to have the opportunity to welcome you back in a near future.Kind Regards

10/10 – Excellent

Tashema

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful scenery.
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 6 mai 2024
Dear Tashema,Thank you for your time in sharing your feedback about your recent stay at Majestic.It's gratifying to learn that you found the atmosphere suitable for various types of travelers, whether with family, a partner, or friends.We would love to have the opportunity to welcome you back soon.Kind Regards

8/10 – Bien

Gregory

Points forts : Propreté, service et personnel
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 6 mai 2024
Dear Gregory,Greetings from Majestic Elegance Costa Mujeres and thank you very much for taking the time to share your rating here on Expedia.We would be honor if you decide to choose us again for another wonderful vacations.Kind Regards

10/10 – Excellent

Hangyu

Voyage de couple
Points forts : Commodités
Staffs are very friendly
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 4 mai 2024
Dear Hangyu,Thank you for taking a moment of your valuable time to review and value our hotel with the highest rating.We appreciate your recognition for the warmest of our staff, our main goal in to create unforgettable vacations for all our guest.We would love to have the opportunity to welcome you back.Kind Regards

10/10 – Excellent

Ronald, Little Rock

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed every moment will definitely return
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 6 mai 2024
Dear Ronald,We are so grateful that you took the time to write about your recent experience at our resort.We are very pleased to see that your vacation was to your complete satisfaction and that you are considering returning for another great vacations.We would be honored to welcome you back very soon.Kind Regards

10/10 – Excellent

Andre

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very friendly
Séjour de 7 nuits en avril 2024
Customer Service a répondu le 3 mai 2024
Dear Andre,Thank you for your perfect rating and your kind review.We are glad to see you had a great stay at Majestic.Hope to have the opportunity to welcome you back.Kind Regards

10/10 – Excellent

Nadiia

It was amazing experience. Great location, nice resort, lots of entertainment.
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 4 mai 2024
Dear Nadiia,Thank you for your lovely review and perfect rating.It really thrills us that you had a wonderful stay and that we were able to achieve one of our main goals, which is to make you feel like at home.We look forward to hosting you again soon for what is sure to be another spectacular holiday.Kind Regards

10/10 – Excellent

Madison

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 4 mai 2024
Dear Madison,Thank you for sharing a perfect rating on your recent stay at Majestic.It seems you had a great time in our resort, and we are proud of it.We would love to welcome you back in a near future.Kind Regards

8/10 – Bien

Steven

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 2 mai 2024
Dear Steven,Thank you for your time in sharing your comments about your recent stay at Majestic.Your comments encourage us to keep giving the best of us.We hope to have the opportunity to welcome you back.Kind Regards

10/10 – Excellent

Umed

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Comfortable and modern
Séjour de 5 nuits en avril 2024
Customer Service a répondu le 3 mai 2024
Dear Umed,Thank you for sharing your perfect rating and for highlighting the comfortable and modern of our facilities.We hope to have the opportunity to welcome you back soon.Kind Regards

10/10 – Excellent

Oscar

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Facilities are great, rooms are large, very well designed and the electrics and controls are state of the art. There are private pools all over the resort. The main pool is a little small for my taste. Food is first class both in quantity and quality. Lobsters are included, as much as you like. Drinks also, whatever you like except for expensive wines that you need to pay for. Hobbie Cats, boards and Kayaks are available at no extra cost….personnel is friendly and support all your needs. Haydé, Fernando, Oscar, Jesus, Pablo are some that I remember by name as they were so nice with us. The beach is nice and entertainment is good.
Séjour de 6 nuits en avril 2024
Customer Service a répondu le 2 mai 2024
Dear Oscar,Many thanks by your preference in the selection of our Majestic Elegance Costa Mujeres as the preferred place for your recent vacation.We also would like to extend our gratitude because you have taken some of your precious time to share the results of your experience through Expedia advising this way to future travelers about our excellent product.Looking forward to welcoming you back soon.Kind Regards

6/10 – Acceptable

Fareed, South San Francisco

Voyage en famille
Points faibles : Service et personnel
I stayed six days and five nights. I would start with Mentioning that customer service department was very responsive, they sent me a survey on the third day, and I filled it up with my quite a few issues, They were nice and moved my room and upgraded my room to beach view suite. The resort was below expectations. The employees at the front desk were initially not very welcoming and not nice. Even when you complain, they don’t look face-to-face And having some attitude. The food was OK but not impressive. Yes, there are multiple pools , Most of them are private pools used by swim out rooms, the main pool is a small. Despite the fact that this hotel Was built in 2019 but when you go to the rooms, you feel that they are older than five year old. I mentioned that my room was upgraded (which I’m thankful for) . However, there was bad Smell (sewer) and I called twice, but it was not solved.
Séjour de 5 nuits en avril 2024
Customer Service a répondu le 2 mai 2024
Dear Fareed,We want to thank you for sharing your feedback about your recent stay at Majestic.Please receive an apology for the lack of empathy from our front desk team, this is not a characteristic service we are used to provide to our guests, we will be sharing your comments to the respective department to review and improve.We sincerely appreciate your comments, we are deeply sorry that your experience did not meet your expectations or the standards we strive to maintain.If you give us a second chance, we would be thrilled to be able to welcome you back. Warm Regards

8/10 – Bien

Claudia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel, food could’ve been better, nightlife could’ve been better but we came to relax and we had a great time.
Séjour de 6 nuits en février 2024
Customer Service a répondu le 2 mai 2024
Dear Claudia, Thank you for your time in sharing your feedback in your recent stay at Majestic.We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.We hope to have the opportunity to welcome you back soon.Kind Regards

10/10 – Excellent

ZHUO BIN

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 2 mai 2024
Dear Zhuo Bin,We appreciate your perfect rating about our Majestic Resort.We feel proud to see you had a great time while staying with us.We would love to have the opportunity to welcome you back soon.Kind Regards

10/10 – Excellent

Pik Ling

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The resort was beautiful. Good dining options. Really enjoyed French cuisine as well the steak house. Easy check in check out process. Having a butler was a good touch.
Séjour de 7 nuits en avril 2024
Customer Service a répondu le 30 avr. 2024
Dear Pik Ling,Thank you for your perfect rating and for your lovely review.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.We hope to have the opportunity to welcome you back soon.Kind Regards

10/10 – Excellent

ROSEMARIE

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 2 mai 2024
Dear Rosemarie,Thank you for taking the time to share your perfect rating regarding your recent stay with us.We are so happy to see that you have enjoyed your stay at Majestic Elegance Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Sincerely

10/10 – Excellent

Shone

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
That you can feel safe on the property and staff are very helpful and knowledgeable.
Séjour de 4 nuits en avril 2024
Sahid a répondu le 29 avr. 2024
we are glad to know that your stay was pleasant, we hope to see you again on your next visit, thank you for your confidence. kind regards majestic resorts.