Elegance Club Plunge Pool Suite Ocean Front (Adults Only)

Reviews of Majestic Elegance Costa Mujeres – All Inclusive

4.5 out of 5
Majestic Elegance Costa Mujeres – All Inclusive
Carretera Libre 85 - Punta Sam, Isla Blanca 85 SM6, Manzana 2 - Lote 4, Costa Mujeres, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2175 out of 3069 reviews" "
Rating 8 - Good. 470 out of 3069 reviews" "
Rating 6 - Okay. 233 out of 3069 reviews" "
Rating 4 - Poor. 102 out of 3069 reviews" "
Rating 2 - Terrible. 89 out of 3069 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That you can feel safe on the property and staff are very helpful and knowledgeable.
Stayed 4 nights in Apr 2024

10/10 Excellent

Iftikhar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place but more adult friendly. Things to improve like add an infinity pool, kids pool area and more kids activities.
Stayed 3 nights in Apr 2024
Response from Sahid on Apr 29, 2024
thank you for sharing your comments, we will take them into account to continue providing an excellent service. Best regards majestic resorts

10/10 Excellent

Irenosen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique was amazing!! From the food, to the workers, to the cleanliness. I will definitely be coming back!
Stayed 3 nights in Mar 2024
Response from Sahid on Apr 29, 2024
We are glad to know that your recent visit to our facilities was to your liking. We will be glad to welcome you on your next visit and delight you with our service.best regards. majestic resorts.

10/10 Excellent

Harley Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend stayed at Majestic Elegance Costa Mujeres. This was my second time staying at the property and I was even more impressed than the first time. To mention a few things specifically, a member of our group is celiac, they were incredible at accommodating. She felt safe eating everywhere. Sebastian, Giovanni, Joy, and Ivan were the incredible chefs who made sure everything was prepared without cross contamination. It was incredible. Muchos gracias to them! Our butler Rubi was wonderful. She secured our reservations and always was available for our needs! I would highly recommend the property to anyone considering going. The food was great, the drinks are wonderful, the pools and beach are beautiful and warm. Can’t say enough great things!
Stayed 6 nights in Apr 2024
Response from Sahid on Apr 29, 2024
We are glad to know that your recent visit to our facilities was to your liking. We will be glad to welcome you on your next visit and delight you with our service, as part of our family.best regards. majestic resorts.

10/10 Excellent

Andrelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely gorgeous and picturesque. But the customer service we received by all the employees was impeccable. The staff was very attentive to the guests. We will definitely be returning.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Dear Andrelle,Thank you for your feedback in regards your recent stay at Majestic.We have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours that motivates us to achieve higher levels of service and standards.Looking forward to welcoming you back soon.Warm Regards

10/10 Excellent

Stephanie

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that they different options to dine and shopping stores. The resort even had an express clinic that was 24hrs. That was great i thought jist incas. I will definitely visit again.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Dear Stephanie,We want to thank you for taking the time to share your impressions in your recent stay at Majestic.We are proud to hear you enjoyed the facilities at the resort and you had a great experience with us.We would be honor if you decide giving us a second opportunity.Kind Regards

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I will say the property it mself was very nice, our room was fantastic and the food was very good even though other reviews said it wasn't. What i didnt like was that my VIP band didnt allow me to the adults side, so im not sure what the VIP actually did for us and the other issue was that there was a wedding every day and sometimes 2, which is fine but the wedding venue is basically around the main pool. So when a wedding starts to get set up you have to clear the main pool. Sometimes this would be at 2-3:00 in the afternoon. Also not enough bar/clubs for nighttime entertainment. Aside from that its a nice place
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Dear Michael,We appreciate your feedback about your recent stay at Majestic Elegance Costa Mujeres.It's wonderful to know that you found our resort nice, with sublime views and good options of food, on the other hand we appreciate your comments about the issues you found during your stay, we will be sharing them with the respective department to review and improve.We hope to have the honor of welcoming you again in the near future.Warm Regards

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
I thought this property had good potential. Some very good employees, food and drink options. However, they need attention to the maintenance and invest in upkeep on the property. Certain things look worn. Cushions everywhere - the rooms, restaurants and pool area are stained. Public restrooms have broken locks, soap dispensers and lighting malfunctions. I expect better at this price point.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Dear Michelle,Thank you for your honest review on your recent stay at Majestic Elegance Costa Mujeres.Your feedback is very important for us, rest assured that we will put the focus on each of the improvable aspects identified by you, we will continue to make incredible efforts in order to achieve your full satisfaction, which is our main goal. Thank you for helping us improve.Looking forward to welcoming you back in a near future.Kind Regards

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing vacation here. Everything looked great and was great.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Dear Jacob,Thank you for your time in sharing your feedback.We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.We hope to have the opportunity to welcome you back.Kind Regards

4/10 Poor

Adela

Travelled with family
Liked: Staff & service
Part of the property is on construction/remodeling Two of the restaurants.. terrible Buffet good only for breakfast Poor quality on drinks.. lots of syrup
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Dear Adela,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind Regards

4/10 Poor

Jorge

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The front desk wasn't that friendly. The cleaning service never came. We had to go find someone within that staff and ask them if they could come to clean our room. We stayed 4 nights and our room was only cleaned 2 times. The "BUTLER" sent me a text saying it was because our DO NOT DISTURB sign was on but it wasn't. The ONLY good thing we found from this stay was VICTOR AND ESCAMILLA the bartenders from the beach bar. They were very tentative every time we went to their side and drank.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Dear Jorge,Thank you for your time in sharing your feedback about your recent stay at Majestic.All our guests’ comments and suggestions are very important to maintain the quality and service in our property and will be effectively used to profit from such.So, we assure you that we will take very seriously your comments in order to improve all our services and similar situations do not occur in the future.We offer you our sincere apologies for not fulfilling your expectations on this trip, and cordially remind you that, our doors will always be open, if your travel plans point again the beautiful Costa Mujeres and decide to give us another opportunity.Kind Regards

10/10 Excellent

nicholas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the sky top suite overlooking the ocean was amazing
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Dear nicholas,Thank you for your kind words and perfect rating.We are proud to see you were enchanted for the beauty of the ocean, we work hard to improve day a day to exceed our guest satisfaction.Looking forward to welcoming you back at Majestic Elegance Costa Mujeres.Kind Regards

10/10 Excellent

Harman Singh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience in majestic elegance resorts. Everything was perfect. We stayed 3 nights. We were welcomed with a sweet drink.. variety of food options. We liked buffet. Flavours restaurant was very good.Every employee was so good. Pool was good.beach was clean. In evening we enjoyed the shows. Totally recommend .
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Dear Harman,Thank your for your perfect rating and for your lovely review on your recent stay at Majestic.We are very pleased to see that your vacation was to your complete satisfaction and that the distinguished service that characterizes our company has created a positive effect on your visit.We hope to see you in a near future.Kind Regards

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, club section swim out suite. Staff is excellent and are constantly cleaning and doing work to the properties grounds. Food was good at all the restaurants that we tried. Would definitely come back.
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Dear Laura,Thank you for sharing your wonderful experience at Majestic Elegance Costa Mujeres. We're thrilled to hear that you had such a fantastic spa experience with us.Thank you for considering returning to our resort, and we look forward to welcoming you back for another fantastic experience.Kind Regards

10/10 Excellent

Deya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Dear DeyamThank you for your time in sharing a perfect rating in your recent stay at Majestic.We thank you for your lovely remarks, and we hope to have the opportunity to welcome you back soon.Kind Regards

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations by a million. The resort was incredibly clean, well thought out, and the staff was kind and personable. Our butler Omar was beyond helpful and thoughtful. Will definitely be back again!
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Dear Madison,Thank you for taking the time to share your rating and your feedback regarding your recent stay with us. We are thrilled to learn that our team, especially Omar made you feel like royalty by providing his personalized service and their attention to detail.We would be truly delighted to be chosen, once again, as your preferred vacation destination here in the beautiful Caribbean.Kind Regards

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Dear Brittney,Thank you so much for sharing your kind words and thoughts about your vacation. We are delighted to read you have a wonderful time with us.We would be honored to welcome you back very soon.Kind Regards

10/10 Excellent

yeny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing the quality of the staff it’s a plus, the Japanese restaurant and the fish restaurant are the best, the only thing that they need to improved is the entertainment during the day in the pool area and also the shows at night,
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Dear yeny,Thank you for your time in sharing your feedback with us in your recent stay at Majestic.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures to improve our service.All of us look forward to welcoming you back in the near future.Kind Regards

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would recommend for anyone to go to this resort! The VIP upgrades that we were supposed to get from Expedia there we never received at the resort. We would have liked the room upgrade, but the room we booked had the Jacuzzi tub on the deck and we still enjoyed! If you are gluten intolerance, this is the place to go. I never had an issue! Sebastian, the head Chef came to my table at each restaurant to advise me of the foods and made special dishes for me. Wonderful resort and we will return!
Stayed 11 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Dear WILLIAM,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort.Our objective is to provide exceptional vacation experiences for all our guests, and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. It is our privilege to have hosted you and looking forward to welcoming you again soon.Warm Regards

10/10 Excellent

Youssouf

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment you step inside the property you are treated like royalty. The service is always a 10/10. Especially when it comes to the pool or ocean front service. My waiter Jose Antonio was very friendly and really took his time to remember your name and not treat like a random person each visit. Fransisco the entertainment guy really knows how to keep everyone entertained and he really loves to get and know everyone. I would recommend this resort to my friends and family and I’ll definitely be back here again.
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Dear Youssouf,Thank you for deciding to stay in our Hotel Majestic Elegance, during your visit to Costa Mujeres.We are very happy to know that your expectations were exceeded from the first moment until your departure, your lovely review will be shared with our team to motivate them to continue doing things much better day after day.We appreciate your compliments to Jose Antonio and Francisco for making you feel at home every day and to for ensuring you had a great time with us.Looking forward to welcoming you again very soon.Kind Regards

6/10 Okay

James Allan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Food at buffet was not good. Pool chairs were dirty and no place to sit by pool. Never seen such a bad design. Service depended on tipping. Non existent service unless you had money in hand. Not impressed by this property. Had hopes this would be enjoyable. Beach was nice however.
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Dear James,Thank you for taking the time to share your impressions about your recent stay.We have taken note of your observations about cleanliness, particularly in certain areas, and we apologize for any inconvenience caused. Your feedback will be shared with our housekeeping team to ensure improvements in these aspects.On a positive note, we are glad to hear that you found the beach to be great, we would love to have the opportunity to welcome you back in order to change your impressions.Kind Regards

8/10 Good

KATHRYN MARIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Dear Kathyn,Thank you for your time and rate our Majestic Elegance Costa Mujeres.We are proud to see that overall you had a great time with us, we hope to have the opportunity to welcome you again in a near future.Kind Regards

6/10 Okay

Hadeel

Travelled with family and small children
Liked: Cleanliness, staff & service
If you’re looking for quite resort, elderly people then this is your place. Quite, food is excellent lots of options. Mar house has great Lobster and Tiger shrimp. Kids club ladies Diana, Joy and one more forgot her name were so kind and well trained felt safe to leave my son with them! Only downside we didn’t like the pool: main pool was small pool against a big wall so you basically swim next to a big wall and you see nothing! No kids pool water was cold.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Dear Hadeel,Thank you for taking the time to share you impressions about your recent stay at Majestic.We are proud to hear you had the confidence to leave your kid with our staff, we will be sharing your compliments to Diana and Joy for their extraordinary job.On the other hand, we regret about the issue with pool sizes, your feedback will be shared with our Managment to review and analyze possible improvements in these aspects.Kind Regards

10/10 Excellent

Justin

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Dear Justin,Thank you for your time and perfect rating.Your score means we made a great job during your stay with us.Hope to welcome you again soon.Kind Regards

8/10 Good

Alena

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff is excellent, food is excellent, hotels condition is not very good.
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Dear Alena,Thank you for your sincere feedback in your recent stay at Majestic.We are pleased to hear that you enjoyed different food options and service received was excellent. However, we apologize for any inconveniences you experienced with the facilities at the resort, we will be sharing your comments to review and improve.Warm Regards

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Arrived a little early No biggie. staff was great at arrival. our bags were held and taken to our room which made check in smoother. During check in we got assigned our rooms and explained everything. our room came with a butler. Omar aka Primo. Boy was this man a blessing. He attended to All our needs during our stay. went above and beyond. our Room was amazing big big plus is they cleaned everyday and restocked everything. Food options are very good. they even have a late night snack spot open with finger foods. The beach was amaaaaaazing so clean and peaceful. will be returning.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 16, 2024
Dear andrew,Please allow us to personally thank you for your kind words about our resort and for sharing your feedback about your recent stay.We are proud to see your experience at the resort was a blast, named our staff member make us feel happy. We will be sharing your compliments to Omar, your words will motivate him to continue improving his service.We look forward to hosting you again.Kind Regards

6/10 Okay

Priyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello! I would like to share my experience as it was possibly one of the best stays I have done in awhile. From the looks of the resort to endless options of food made my stay quite amazing. Few concerns.. when arrived I was never greeted to my room or even showed where it was, rather I was shown just a direction. When booking I thought I had the adult area where I was allowed to be (not asking for the elegance) but wasn’t told at the counter when I arrived at the hotel what the exceptions would be and what I wasn’t allowed to do. Salas and Antonio absolutely exception top to bottom when it came to service felt like home at times. If I knew I wasn’t gonna be allowed in the 18* section I would’ve just booked the revisit stay then spending the extra money. All in all wonderful stay but wouldn’t mind some compensation for some of the booking errors.
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Dear Priyan,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort.We work every day in order to meet and exceed our guests’ expectations and our main goal is to make your holidays as much comfortable and unforgettable as possible. Thank you for letting us know the aspects we need to review and improve for future travelers vacations.We would love to welcome you back to our property to enjoy a new and real Majestic style and test the improvements made.Kind Regards

10/10 Excellent

Emer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was cleaned and there was plenty of food and drink. The staff was friendly. At the Japanese restaurant Ricardo was amazing, at the steakhouse Jayira was very accommodating. Nidia the house keeper kept my fresh
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Dear Emer,Thank you for your feedback about your recent stay at Majestic.We are glad you found our resort enjoyable, and we are especially grateful for your kind words about our staff. Providing excellent service and creating memorable experiences for our guests are our top priorities, and it's wonderful to hear that our team members Ricardo, Jayira and Nidia made a positive impact on your stay.We hope to see you in a near future.Warm Regards

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Majestic Elegance. Would go back in a heart beat. good drink selection (aperol, tito's, jw black label, malibu, disaronno, etc). very good food at every restaurant (favorites were Mar (seafood) and the hibachi. Nice buzz of activity around the hotel in the evenings too. Not a spring break crowd, but not a blue hair crowd either. had a great time.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Dear Jeffrey,Thank you for taking the time to share your feedback about your recent stay at Majestic.First, we would like to thank you for choosing our property as your favorite vacation destination spot.We are so happy to read that your vacation with us was a very good holiday experience and you enjoyed different options at bars, and you liked Mar House restaurant. It will be a pleasure to welcome you soon to your Caribbean Home and make you spend a wonderful vacation time!Kind Regards

10/10 Excellent

Dayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Nice beach and lots of dining options.
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Dear Dayne,Thank you for your time in sharing your feedback.We are proud to see you had a great time enjoying the beach and different options in restaurants.We hope to see you many more times for even more splendid vacation experiences.Kind Regards

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the entertainment at the property. The Michael Jackson showand rhe fireworks were great. All the resort staff are super friendly. The steak house was delicious and our host Erick was the best !
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Dear anthony,Thank you for your time in rating and sharing your feedback about your recent stay at Majestic.Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments to Erick will be shared with him and the entire team.It is such a pleasure to learn that we can contribute to making your stay a memorable experience.Looking forward to welcoming you back soon.Kind Regards

10/10 Excellent

Charna K.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Majestic Elegance is a wonderful place to vacation. The resort is modern, staffed with amazing employees. It’s located in great proximity to the beach, a ton of food options and they offer butler service on adult elegance side. They did have a ton of activities onsite which was great! They also had a ton of weddings and they all were amazing. I wasn’t overly impressed with the food, it was just ok. However they did have many options and great hours of operation and room service was quick. The butler service was good for some in our large group, while other butlers were not present at all. I have also enjoyed the Majestic elegance in Punta Cana as well. Hands down we will come back to Costa Mujeres.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Dear Charna,Thank you sincerely for your sincere words and for taking the time to share your experience.We are very happy to know that your overall stay with us has been very positive and we will continue working hard to make each stay of our guests a moment to remember.We are looking forward to welcoming you back to beautiful Majestic Elegance Costa Mujeres here in the sunny Caribbean.Warm Regards

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! There are multiple pools, bars, loungers, cabanas, and restaurants so you never feel overcrowded. Staff is very warm and inviting. Facilities are extremely clean. The food is better than anything I’ve had at other all inclusive resorts, with tons of options available. The Hibachi restaurant was a 10/10 experience, food was incredible and Ricardo gave us fantastic entertainment.
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Dear Matthew,We want to thank you for your sharing your feedback about your recent stay at Majestic.We are proud to hear you had an amazing time, and that you enjoyed all the facilities at the resort. We are especially pleased to hear about Ricardo exceptional service, and we will make sure to recognize his efforts.Hope to see you soon.Kind Regards

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and well-maintained. The staff is so fun and will remember you every day. Love the fact that you can walk up to any restaurant and eat any night of the week! The beach on this property is so beautiful and they do a good job, keeping the seaweed at bay. The only negative was that there are a lot of weddings at this property, and if you have a room overlooking the pool, the music can get very loud at night, but overall that was manageable. Food and drinks were great!
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Dear Sean,Thank you for taking the time and share a detail and kind review on your recent stay at Majestic.We are proud to hear you found the property well maintained and the beach a beautiful place to relax.It is truly motivating to read your kind words in regards to your stay and we are so pleased to hear you enjoyed your vacations at the resort.We would be truly delighted to be chosen, once again, as your preferred vacation destination here in the beautiful Caribbean.Warm RegardsCustomer Service

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, loved all the perks tied to the club section!
Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Dear Elena,We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.It is reviews like yours which keep the team at the resort motivated, and we sincerely thank you for your time for placing a review for us.Hope to have the opportunity to welcome you soon.Kind Regards

10/10 Excellent

Laurelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great quality, service from the staff was fantastic
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Dear Laurelle,Thank you for your kind words and for your feedback.We are proud to hear you enjoyed the food quality at different restaurants and that service deliver by our team succeed your expectations.Hope to have the opportunity to welcome you back!Warm Regards

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the staff great!!! I really recommend it . Great on every way. Love it
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Dear Lucy,Thank you for your kind review and for recommending Majestic Resorts to future travelers.It would be a pleasure for our team to welcome you again for more unforgettable moments.Warm Regards

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Dear Sebastian,Thank you for taking a moment of your valuable time to value our hotel with the highest rating.This means you were impressed not only but the place but for service received.It would be a pleasure for our team to welcome you again for more unforgettable moments.Warm Regards

10/10 Excellent

Bradley Wayne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of beach. Staff was exceptional nice and professional. Highly Recommend.
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Dear Bradley,Thank you for sharing this glowing review of your recent holiday experience at Majestic Elegance Costa Mujeres.We appreciate your recommendations, we are delighted to hear you were impressed by the exceptional service received by our team.Warm Regards

10/10 Excellent

Stephen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upkeep of the whole property was impressive, plenty of space and staff very courteous
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Dear Stephen,Thank you for you lovely review about your recent stay at Majestic.We are delighted to hear you were impressed by our team service and for the beauty of the property.We would love to have the opportunity to welcome you back soon.Warm Regards

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and place
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Dear Miguel,Thank you for your perfect rating!We are proud to see you were pleased with food options and beautiful place.Hope to have the opportunity to welcome you back again.Kind Regards

10/10 Excellent

Veronika A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay very much. Everyone was very friendly and the food was great!
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Dear Veronika,Thank you for sharing this glowing review of your recent holiday experience.We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.Looking forward to welcoming you back at Majestic Elegance Costa Mujeres

2/10 Terrible

Bichon

Disliked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Dear Bichon,Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can.We would like to extend our sincere apologies for the shortcomings you experienced.Sincerely,

10/10 Excellent

Dzimitry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with super clean beach, nice food and top shelf drink options. Stuff is nice and attentive
Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Dear Dzimitry,Thank you for your valuable time to share your feedback in your recent stay at Majestic.We are proud of our gorgeous beach, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.We would be honored to welcome you back for your second stay. Kind Regards

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Dear Frank,Thank you for your time in sharing your perfect rating.We hope to see you many more times for even more excellent vacation experiences.Warm Regards

10/10 Excellent

Amalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for a vacation
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Dear Amalia,We are glad you enjoyed everything that Majestic Elegance Costa Mujeres has to offer to spend a fantastic vacation.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Kind Regards

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was absolutely everything we had hoped it to be! Beautiful scenery, multiple pools, friendly staff and delicious food! I hope we will be back soon!!
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Dear Jessica,Thank you for your comments about your recent stay at Majestic.We are delighted to have you as our guest and eagerly anticipate your return to indulge in a wonderful vacation with us.Kind Regards

10/10 Excellent

Michele Marie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! Can’t wait to go back. Food was excellent for an all-inclusive. Safe and clean resort.
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Dear Michele Marie,Thank you for taking the time to share your impressions about your recent stay at Majestic.It is gratifying to read that you were satisfied with all the resort’s amenities, including restaurants and facilities.We look forward to hosting you again.Warm Regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Dear Laura,We appreciate your perfect rating.It seems you had a wonderful vacation with us, having guests completely satisfied is the key of our success.We look forward to hosting you again soon for what is sure to be another spectacular holiday.Warm Regards

8/10 Good

Sonja, Norristown

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and my room was awesome. The service and food was not as good as the other resorts I have vacationed at in the past.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Dear Sonja,Thank you for your time in sharing your feedback about your recent stay.We are happy to hear you enjoyed your room and facilities, on the other hand we strive to offer a wide variety of restaurants with different options for our guest’s satisfaction. We have brought your comments to the attention of the Food & Beverage Manager for improvement.We are sincerely looking forward to the pleasure of welcoming you again to our Majestic Elegance Costa Mujeres.Warm Regards