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Reviews of Mas Palou

3 out of 5
Mas Palou
c/Arenes s/n, Roses, Girona

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 92 reviews" "
Rating 8 - Good. 41 out of 92 reviews" "
Rating 6 - Okay. 14 out of 92 reviews" "
Rating 4 - Poor. 9 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
The room, the breakfast... Eveeything superb!!!
Stayed 2 nights in Dec 2023

4/10 Poor

Manu, New York

Disliked: Staff & service, room comfort
No more this hotel.
My comment is completely honest what We saw and felt when we stayed at this hotel. The lighting was too bright blue white color ( cheep bulbs) and terribly cheep fregrance in the room.We could not be relaxed there. No coffee machine, mini bar. Mattress and pillow were really uncomfortable. Also floor were not flat. We supposed to stayed at the hotel for 2 night but We could NOT so we had escaped from there for one night. I also described two of nice things. They have nice big buth tub and breakfast was surprisingly good.
Stayed 2 nights in Dec 2017
Response from Oscar on Jan 7, 2018
Hola , Siento que no le gustara su estancia,referente a la habitacion que no tiene cafetera no tiene ya que se trata de un hotel y no apartamento,no obstante podria haber venido a la cafeteria del Hotel y le hubieramos servido cafe o infusion . referente a la iluminacion es muy relativo porque hay clienets que me piden este tipo de iluminacion para poder leer prensa o libro.Agradezco mucho que la bañera de hidromasaje y el desayuno fuera de su agrado. Muchas gracias.

2/10 Terrible

john

Liked: Cleanliness
Disliked: Staff & service
no staff no service
Nice room , nice building , pleasant location- BUT the service was appalling, the bar was closed, the restaurant was closed, the pool was closed and after we had booked in the staff disappeared and we were left alone in the building. Breakfast was "included" but not provided as no-one turned up to unlock the breakfast room.In future I think it should be made explicitly clear, on your website when services are unavailable . A deeply unsatisfactory experience from a long-time and frequent hotels. com customer.

10/10 Excellent

Hazel, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice lovley hotel nice quiet place

4/10 Poor

Jennifer, UK

Disliked: Property conditions & facilities, room comfort
Run down and shabby.
What a shame. This hotel could be lovely but is shabby and uncared for. Lovely old building on a scrubby bit of land outside Roses. The terrace and restaurant overlook the carpark. Our room had one chair and one ugly modern wardrobe. It was definitely over-priced for what it was. A very depressing experience.

10/10 Excellent

Gary, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great weekend break on the Costa Brava in Spain
This was a very enjoyable stay. I booked this particular place because it looked like an old farmhouse in the pictures on Expedia, and it certainly didn't disappoint! It is a nice distance away from Roses making it quiet at night. There appeared to be 10 guest rooms, and a very good restaurant all in the main building. Outside, there is a reasonable sized pool and pool bar. We shall be returning because it really was a great stay, but next time we might take bikes so that we can cycle into Roses rather then drive. Also, if you want to visit any of the Picasso museums, you will need to pre-book well in advance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel
This is a lovely hotel and would reccomends it. The chap who booked us in was helpful and very pleasant but the ladies who were in the breakfast room the next morning were very rude, shouting to each other over my head, having an interesting conversation about the owners, I'm sure the owners don't know that these people are having breakfast in amongst the guests and happily pulling the owners to pieces in front of the customers.mlesson to be learned, don't presume that other people don't speak your language!

10/10 Excellent

Fredy G., San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic ambiance, old style comfort
A great place to stay in the Costa Brava, skip the cookie cutter concrete boxes at the beach and stay in style in this old rural house with all the amenities, in room Jacuzzi, air conditioning, full Spanish break fast, Wi-Fi, etc, just a few minutes from Roses, Cadaques, Port Lligat and many more amazing beaches. We enjoyed the open views (ocean view from our room!) and the staff is friendly and know many languages. Clean and roomy, go and enjoy!

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant with rooms
Probably best thought of as a compact fun restaurant with rooms and spa treatments, the whole experience would have been improved by being able to use the pool area and outside seating. Nevertheless, the room was spacious and spotless - although I do agree that the lack of a bathroom door was unusual/slightly disconcerting! Owner and his staff were very welcoming and we hope to be back.

8/10 Good

Mike, Wiltshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Mas Palou - quirky and comfortable
Not your conventional hotel, Mas Palou is comfortable, relaxing, efficient enough and quietly located. The design of its external lighting makes it a good spot to relax after dinner (we didn't dine in-house, so can't comment on that particular aspect) Breakfast was fine; fresh food and a decent selection. If there is a downside, then we felt the tariff was relatively high.

6/10 Okay

Preben

Stayed 1 night in Nov 2023

8/10 Good

Vicenta Guadalupe

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

8/10 Good

FRÉDÉRIQUE

Liked: Staff & service, property conditions & facilities, room comfort
Séjour très agreable
Stayed 3 nights in Apr 2023
Response from mas palou on May 31, 2023
merçi

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Envuelto a la naturaleza muy bien ubicado rústico por la noche un silencio una paz en general todo muy bueno perfecto para mi y mi pareja ☺️
Stayed 3 nights in Oct 2022
Response from oscar on Oct 23, 2022
Muchas gracias de todo el equipo de Mas Palou.

6/10 Okay

Mathias

Liked: Staff & service
Für die Durchreise ok.
Nettes Ambiente, aber man könnte mehr daraus machen. Etwas mäßig gepflegt, aber insgesamt noch sauber. Personal freundlich, Frühstück ok.
Stayed 2 nights in Oct 2022
Response from oscar on Oct 23, 2022
tanks regards

8/10 Good

Pierre

Stayed 4 nights in Oct 2022
Response from oscar on Oct 23, 2022
tanks regards

10/10 Excellent

Elvi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

4/10 Poor

Hélène

Stayed 4 nights in Mar 2022

4/10 Poor

Martine

Stayed 2 nights in Feb 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Tres moyen
Notre sejour s est tres bien passé. Le petit dejeuner tres copieux. Les proprietaires des lieux tres agréables. L entrée de l auberge reste pas très abordable car des megots de cigarettes des papiers et des masques jonchent les abords. La chambre n a pas été faite tous les jours. Manque de personnel.
Stayed 8 nights in Feb 2022

6/10 Okay

Nadège

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mitigé
Arrivée dans une chambre très froide. Après avoir fait chauffer la chambre (de 14h à 19h)nous avons décidé de faire un jacuzzi (inclus dans la chambre), l'eau vient d'un forage et pas très claire. Eau marron et présence de sable. Dans la soirée, panne de courant à plusieurs reprises, plus de télé, de lumière, plus d'eau.... Dommage car beau cadre, petit déjeuner copieux, et personnel très agreable
Stayed 1 night in Jan 2022
Response from oscar on Feb 2, 2022
Si nous sommes vraiment désolés, c'était une faute de l'entreprise en dehors de nous, c'était une panne d'électricité et d'alimentation qui a été résolue après 2 heures par la compagnie d'eau et d'électricité. salutacions

4/10 Poor

Bruno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prestations à revoir...
Hotel bien placé à l'exterieur de Rosas. Par contre la propreté reste à désirer. Le personnel n'est pas très aimable. L'accès au spa très compliqué car les horaires d'ouvertures ne sont pas respectés. Pas de possibilité de prendre son petit-déjeuner avant 9h00, c'est pas top le jour du depart surtout quand tu as de la route a faire. Après le sejour s'est déroulé hors saison....
Stayed 4 nights in Nov 2021

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable séjour, conforme à la description.
Hotel correct, le style est assez ancien. Quelques inconvénients : Pas de rideaux très occultants aux fenêtres et pas de volets. Comme il s'agit d'un vieux mas, les bruits de voisinage sont assez présents. Le séjour est néanmoins agréable et le personnel sympathique.
Stayed 2 nights in Nov 2021
Response from oscar on Nov 9, 2021
MERÇI

6/10 Okay

Oscar

Disliked: Staff & service, room comfort
Un sitio pco recomendable me pareció poco limpio y algo dejado hace tiempo que no invierten y el trato deja que desear, decidimos cenar porque vimos que había gente y la cena estaba fria, una parrillada de carne, llevaba algo de verdura y estaba cruda y el pan tostado solo por una cara, resumen que también deja que desear como el resto de la masía, una pena porque parecía que tenía muy buena pinta y con encanto, pero no fue así.
Stayed 2 nights in Sep 2021
Response from oscar on Sep 12, 2021
No entiendo que la parrillada estuviera fría saliendo de brasa y hecha al momento ,lo tenia que haber comentado al camarero si era asi,y lo hubieramos solucionado. Mas Palou es una masia del 1582 que hace 20 años estaba en ruina y sigue siendo de los mismos propietarios, estamos invirtiendo en ella y siempre en una constancia de inversión. Siento su estancia sino fue de su agrado.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Me gustó la tranquilidad y la situación del hotel.
Stayed 2 nights in Jan 2020
Response from oscar on Feb 4, 2020
Muchas gracias,esperamos verle pronto. Saludos

8/10 Good

Sylvie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable rien à redire je reviendrai
Stayed 1 night in Nov 2019
Response from oscar on Dec 8, 2019
merci :)

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar muy tranquilo y agradable.
Stayed 2 nights in Nov 2019
Response from oscar on Dec 10, 2019
Muchas gracias. Saludos Mas Palou

8/10 Good

Méryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from oscar on Nov 27, 2019
muchas gracias,saludos

8/10 Good

Bernard, vidauban

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
son charme et l’accueil, la grandeur des chambres ;
Stayed 2 nights in Nov 2019
Response from oscar on Nov 21, 2019
merçi. Hasta pronto :)

8/10 Good

Kaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmerende oplevelse
Et rigtigt dejligt sted hvor vi har været før. Det ville være godt med morgenmad fra kl. 7, kl. 9 er for sent, da mange skal køre videre
Stayed 1 night in Oct 2019
Response from oscar on Oct 30, 2019
tanks regards

8/10 Good

Jean-Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typique
Très bon accueil, cadre magnifique.
Stayed 1 night in Oct 2019
Response from oscar on Oct 18, 2019
tanks,regards

10/10 Excellent

Amélie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from oscar on Jun 13, 2019
merçi pour tout. Coordialment Oscar Mas Palou

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Me gustó la habitación, con paredes de piedra, la cama muy cómoda y el desayuno no estaba mal No me gusto el lavabo, no tiene puerta, no tienes intimidad, el jacuzzi varios chorros iban muy despacio, apenas hacían burbujas
Stayed 1 night in Apr 2019
Response from oscar on Apr 30, 2019
Muchas gracias por sus comentarios,miraremos el problema de los chorros para poder solucionarlo. gracias.saludos

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le bien-être
Un séjour très agréable, un accueil très chaleureux de Monsieur Oscar,des gens de services. Quand on se lève le matin, vue sur les arbres, la montagne, le site piscine,la terrasse ou nous pouvons prendre le petit-déjeuner. c'est le dépaysement;
Stayed 1 night in Feb 2019
Response from oscar on Mar 6, 2019
muchas gracias,muy contento de tenerlos aqui,saludos Hasta pronto Oscar

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très chambre spacieuse mais il manque un peu de lumière et l eau un peu marron le personnel très agréable un petit déjeuner copieux avec du choix aussi bien salé que sucré cadre sympathique et très calme
Stayed 2 nights in Dec 2018
Response from trevol on Jan 6, 2019
merci beaucoup pour le commentaire.

6/10 Okay

Verified traveller

Liked: Cleanliness
Rapport qualité prix correct Un bémol absence de personnel petit dej trop tard 9h30!!!! Un peu froid dommage
Stayed 1 night in Dec 2018
Response from trebol on Jan 6, 2019
Le petit déjeuner est du 9.00 h. matin au 10.30 h.matin. Avec la cheminée dans un salon très confortable. Merci beaucoup

8/10 Good

Jeanette

Liked: Cleanliness, property conditions & facilities, room comfort
Härlig blandning av nytt och gammalt !
Stannade här endast för en övernattning för vi var på genomresa, husdjur välkomna! Skulle gäna välja detta för en weekend..Gammal byggnad som renoverats med50379568186 kärlek för att bevara den unika texturen från 1600 talet ..... riktigt mysigt!
Stayed 1 night in Dec 2018
Response from trebol on Jan 6, 2019
tanks .regards Mas Palou

8/10 Good

Dennicole, NRW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Landgut zum Hotel und Restaurant umgebaut. Unser Zimmer war sehr großzügig und sauber. Tolle Matratzen und ein riesiges Bad.
Stayed 2 nights in Oct 2018
Response from Oscar on Nov 22, 2018
Thanks,regards. Oscar

8/10 Good

jean luc

Séjour à Roses
Très bon accueil, personnel attentif et souriant. Par contre la chambre avec les toilettes ce n’est pas très romantique 💣 La restauration de qualité à des prix raisonnables. L’espace piscine est agréable avec des zones ombragées. L’environnement général supporterait des jardinières. En conséquences, nous recommandons cet établissement.
Stayed 4 nights in Aug 2018

8/10 Good

MURIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from oscar on May 17, 2018
merçi .saludos Oscar

10/10 Excellent

pinel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from oscar on Feb 25, 2018
Thanks regards

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Etablissement très agréable à l'écart de la ville parfait pour un séjour romantique. L' accueil et le personnel sont très bien. La chambre est très (trop?) grande, la literie et le petit déjeuner parfaits. Le mobilier est un peu désuet mais correct. Le chauffage manque d'efficacité, nous avons eu froid. Si nous revenons, ce sera en été !
Stayed 1 night in Jan 2018
Response from oscar on Jan 25, 2018
Muchas gracias,su opinion es muy importante para mosotros. Gracias

8/10 Good

Kaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super skønt hotel
Et super lækkert hotel. Meget rustikt, som giver et godt indtryk. Desværre var der først morgenmad kl.9, som forhåbentlig var en fejl.
Stayed 1 night in Oct 2017
Response from oscar on Jan 23, 2018
thanks.regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avions la chambre 13, je le précise car au vue des autres commentaires, cela fait la différence Donc chambre au 2eme, sous les toits avec une vitre et un velux en plus . Chambre tres lumineuse et gros volume. Y compris la salle de bain spacieuse. Nous n'avons utilisé que la douche mais baignoire balneo 5 jets présent. Piscine et abord bien entretenue mais pas profité . (temps moyens) . Déjeuner avec charcuterie, fromage, fruit, toast et on pouvait se resservir . J'y retournerai volontiers, loin de l'agitation de ROSAS... (a 3 km). Seul bémol. autant les murs sont très épais (en pierre), les portes des chambres sont trop légères pour une isolation acoustique et le fait d'accepter les animaux domestiques gênent quand les propriétaires sont indélicat.
Stayed 2 nights in May 2017

10/10 Excellent

GERALDINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAGNIFIQUE A FAIRE !!!!!!!
Très bon séjours, agréables , très bon petit déjeuner . Le personnels très sympas. La piscine et la situation géographique rien a dire . Vraiment très bien le jacuzzi dans la chambre pour la nuit a 60 euros ..... BONNES VACANCES ET UN ARRET A MAS PALOU TROP COOL

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent accueuil
toutes les prestations étaient parfaites. excellente situation du mas.

8/10 Good

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel au calme et dans la nature
La baignoire avec jets était un pur bonheur aprés quelques heures de route...