Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
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Reviews of htop Royal Star & SPA

4 out of 5
htop Royal Star & SPA
C/ Vila de Blanes, 70, Lloret de Mar

Reviews

6.8
Rating 10 - Excellent. 113 out of 594 reviews" "
Rating 8 - Good. 175 out of 594 reviews" "
Rating 6 - Okay. 153 out of 594 reviews" "
Rating 4 - Poor. 84 out of 594 reviews" "
Rating 2 - Terrible. 69 out of 594 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 3 nights in Feb 2024

2/10 Terrible

Mihail

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
worst hotel you don't deserve 4 stars
Stayed 6 nights in Aug 2023
Response from Manager on Sep 13, 2023
Dear Mihail,Thank you for taking the time to share your feedback with us.We regret to hear that your stay did not meet your expectations. Our hotel offers a wide range of facilities and services, including a spa, swimming pools, and various entertainment options, all aimed at providing a memorable experience for our guests. We are also certified as a cycle tourism destination and strive to maintain a high standard of quality in all aspects of our hotel. We understand that each guest's experience is subjective, and we apologise for any inconvenience you may have encountered during your stay.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards,

2/10 Terrible

Ioulia

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on Jul 22, 2023
Dear Guest,Thank you for taking the time to review your visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
Dear Claire,Thank you for your positive feedback.We are pleased that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We hope that you will visit us again in the future. Kind regards,

6/10 Okay

Harold

Stayed 3 nights in Jun 2023
Response from Manager on Jun 8, 2023
Dear Harold,Thank you for providing us with feedback about your recent experience.We are sorry we fell short in meeting your expectations.We would like to know how we could improve your experience with us.We look forward to welcoming you back. Best wishes,

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean and drinks were fine. Entertainment was Poe (lack of engagement). Food was cold, unsure what many of the dishes were and tasted bland
Stayed 4 nights in Sep 2022
Response from Daniel Perez, General Manager on Sep 16, 2022
Dear Susan,We thank you for taking the time to share your feedback.We are pleased you were happy with our high standards, however, we are very sorry to hear that you weren't satisfied with the temperature of the dishes on our buffet and will be reviewing this with our chef and restaurant manager. We will certainly keep your comments about our activities in mind for the future.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Daniel Perez, General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
I will not stay in this hotel again. We booked online for a price, and they charged us 40 euros more. In addition, the A/C did not work well in the rooms, the beds were not good and the rooms were outdated. Not a great experience, more like sleeping in a sauna. The staff was very helpful and understanding.
Stayed 1 night in Jun 2022
Response from Daniel Perez, General Manager on Jun 30, 2022
Dear Guest, Thank you for your review of your recent stay. We work hard to provide all our guests with a pleasant experience and are glad to hear that our team met your expectations. We do, however, regret that you were not completely satisfied with your stay, we wish you had informed us of any concerns regarding your room, our team would have been more than happy to assist in finding a solution. Please be assured we have noted your feedback and will take this into consideration for future improvements. We hope that you will visit us again in the future. Best wishes, Daniel Perez, General Manager

2/10 Terrible

graham

Stayed 1 night in Apr 2022
Response from Daniel Perez, General Manager on May 3, 2022
Dear Graham, Thank you for taking the time to send us your rating. We are very sorry you were not happy with your experience. We would appreciate more information on how we could improve. We hope to have the pleasure of seeing you again in the future. Kind regards, Daniel Perez, General Manager

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was cold
Stayed 4 nights in Sep 2021
Response from Daniel Perez, General Manager on Oct 1, 2021
Dear Sheila, Thank you for taking the time to share your review. We are sorry to hear that your dining experience was not to your satisfaction and regret you did not make us aware of your concern at the time so that we could have taken appropriate action. Your feedback is important to us and we have noted your comment and will be investigating this matter. We hope to have the pleasure of welcoming you back on a future visit. Best wishes, Daniel Perez, General Manager

10/10 Excellent

Teodor Ciulei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Daniel Perez, General Manager on Oct 2, 2021
Dear Teodor, Thanks for taking the time to send us a great rating. We are delighted you had a great stay. Thank you again. We look forward to welcoming you back. Best regards, Daniel Perez, General Manager

4/10 Poor

Dean

Disliked: Staff & service, property conditions & facilities, room comfort
☹️
For the price we paid we got what we expected but it’s by no means a 4 star hotel, room wasn’t the cleanest and also paid for WiFi that did not work in the room, hotels needs to do a better job of social distancing and mask wearing
Stayed 4 nights in Aug 2021
Response from Daniel Perez on Oct 31, 2021
Dear Dean, Thank you for taking the time to share your feedback. We appreciate that you chose to stay with us but are sorry that we did not meet the high standards expected of us on this visit and have addressed this with our housekeeping department. Please don't hesitate to let us know of any issues at the time so that we may take immediate action. We are grateful for your feedback and have noted your comments. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

6/10 Okay

Nigel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Very disappointed with our stay,
Stayed 7 nights in Jul 2021

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Three day stay started with being shouted at by waitress Lola. Made a complaint to receptionist Sabina, she stared and rolled Her eyes at us. Very rude with no customer service skills. We had to pay for the spa facilities and there was a power blackout whilst we were in the steam room and it never came back on, when we told receptionist Sabina she rolled her eyes as if to say we were lying. I then told her I had worked in Accor hotels and her behaviour was totally unprofessional. She then dropped the refund in my sisters hand a stormed off without a word. The hotel was generally clean and the rooms looked clean, but we had a major problem and it resulted in a full refund after much stress. If a representative for h.top hotel chain would like to comment or make contact please do. Total disaster from start to end. We Stay in h.top hotels a lot and have never Had these problems. The receptionist Sabina really made things a lot worse with her total rudeness and she is a very bad representative for the hotel chain. If it was my first time in a h.top hotel I definitely would not want try another one. So I suggest she has training in how to treat guests. Cleaning staff need to be retrained in hygiene. Manager totally refused to see me when I requested to see him concerning the very delicate situation, I then was left waiting for 45 minutes and my airport transfers had to wait. The manager should have dealt with my complaint and not the receptionist. Not happy
Stayed 3 nights in Nov 2019

8/10 Good

ERIC

Liked: Cleanliness, staff & service
Eah1st
Had stayed previous so return just as happy
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was walking distance to the beach and shops. It was a lovely get away for mr and my partner. Would go back again
Stayed 5 nights in Sep 2019

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great 👍
It’s not a 4 star but it is spotless, it’s basic decor and beds, but has fantastic hotel facilities. The fact you can use your all inclusive card at their other hotels we enjoyed too as they have different set ups, one close to the beach for example was lovely. The staff fabulous, the food fantastic for a meat eater, being a vegetarian I knew it would be chips and pasta and it was generally but every night there was a vegetable type and salad so it was easy to make a meal, I have no complaints. You don’t get quorn these places and I think that’s what the moaners want. The hotel is in a party district so it can get rowdy people there, I was personally embarrassed by some of the brits at the hotel, showing us up in true Brit fashion. The entertainment was brilliant, really couldn’t fault it. Rooms cleaned every day. Food literally on tap until 11pm, you cannot go hungry. My only disappointment was the indoor pool, cold and shallow, otherwise everything was great for a 3 star . I’d definitely go back to the area, I’d be happy at this hotel but possibly would choose the one nearest the beach. Either were lovely 😊 Fly into Girona and the hotel is 20 mins away, it was cheaper to hire a car for £25 for 5 days than £40 each way transfer.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019

8/10 Good

harry

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You should consider few things before to book, the hotel have more to do with 1 star facilities , very noisy ,very old,  admins trying to maximise your spending in hotel. you must pay for using internet , no fridge but  you can hire one , no table in the room so you can eat .I'm  not sure if you will  feel good when you understand that the hotel situated on the back of the main cemetery .
Stayed 7 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very dated , in need of decoration throughout. Room was for 3 adults but 2 single beds and one small child size camp bed. Restaurant staff never smiled in 5 days ! Check in and check out staff abrupt and need to learn to smile too . It’s central for everything and liked the resort but wouldn’t stay in this hotel again or recommend it to anyone
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
4 of us stayed here. Great hotel, clean & staff were excellent. Food was ok.
Stayed 3 nights in Jun 2019

8/10 Good

Latisha

Travelled with family
Liked: Cleanliness, property conditions & facilities
I wasnt happy you have to pay for wifi. Some of the the staff was very rude walking away from me when talking to them. On my last night there was ants in my room.
Stayed 4 nights in May 2019

10/10 Excellent

Steve, Dublin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Large variety of food, meats, salads, breads, desserts and beer, wine, water and coffee and juices available at meals. 2 descent sized deep pools outdoor and 1 indoor with gym and spa. The entertainment staff try their best and are friendly. We found all the staff to be helpful and friendly. Cards instead of wrist band, if you're there as a couple you have to carry around 5 cards, room key, 2 A.I. cards and 2 glasses cards. ( You have to hand these in when ordering your drinks in the bar, so you will bring you're glasses back. This isn't as much trouble as it sounds.) We had a great time, even though the weather was only average.
Stayed 4 nights in May 2019

6/10 Okay

barry, coast

Disliked: Property conditions & facilities
adequate
hotel needs a bit of tlc ,but as we were out most of time adequate
Stayed 3 nights in May 2019

8/10 Good

Al

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Restaurant host (male in a suit) was demonstratively snobbish and provided very poor service to foreign guests while being overly friendly with the Spanish speaking vacationers. The host spoke English fluently but was very reluctant answering questions or discussing issues in English. On a few occasions, the host did not even greet us at dinner - neither in English, nor in Spanish.
Stayed 5 nights in Mar 2019

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great position for town center
Stayed here many times hotel is in a great location for bars night life beach. I went full board this time nice room over looking a pool food was nice this time off year not many places open so full board was the best option for me. Had a nice rest
Stayed 2 nights in Nov 2018

10/10 Excellent

mctaggart, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was realy good plenty of choice foodwise indoor pool and sauna great when weathers not so warm bar and restaurant staff excellent would definately reccomend
Stayed 7 nights in Oct 2018
Response from DIRECTOR HTOP ROYAL STAR on Mar 12, 2019
Dear Mctaggart Thank you for sharing your experience with us . Our main objective is to achieve full satisfaction of our customers and get them excited to return home after their holiday, we are pleased that we have once again achieved. We very much appreciate your comments regarding the food and the Spa Area, which always motivates us to provide better service We look forward to serving you again in the not too distant future . Thank you very much Mctaggard Best Regards. Alberto Pérez Bonilla Subdirector H·TOP Royal Star & SPA **** Mostrar menos

4/10 Poor

Michael

H TOP ROYAL STAR NEEDS A REVAMP AND NOW
WE HAVE STAYED AT THIS HOTEL BEFORE MANY TIMES AND BEEN VERY HAPPY WITH IT BUT THIS TIME IT WAS AWFUL....1 THERE WAS AROUND 100 PLUS WATERSPORTS KIDS AND THEY WERE JUST ALOUD TO RUN RIOT IN THE HOTEL AND NOT OUT AT THERE COMPATITION AND THEY WAS ALL ALOUD IN THE FOOD HALL TOGETHER AND IT WAS JUST A JOKE (PICKING UP FOOD WITH THERE HANDS TASTING IT AND PUTTING IT BACK,IT WAS JUST BEDLAM)IT ONLY SEEMED TO CHANGE ON OUR LAST DAY AFTER MANY COMPLIANTS FROM MANY OTHER GUESTS AND OURSELVES WHEN THEY ONLY LET IN 20 AT A TIME THE FOOD ALSO WAS NOT UP TO THE STANDARDS IT HAS BEEN B4...2 THE BAR SERVICE WAS BEYOND A JOKE APART FROM 2 STAFF WHO WERE ALWAYS HAPPY THE REST (6 OTHERS) WERE JUST RUDE AND THE PLASTIC CUPS THAT YOU HAVE TO DRINK FROM ARE 2 YEARS PAST THERE SELL BY DATE....3 THE ROOMS ARE THE SAME AS THEY WERE 10 YEARS AGO WITH ALL THE AMENITIES (BEDS CURTIANS,BATHS SHOWERS ,TOILETS ,SINKS}ALL IN MUCH NEED OF UPDATING AND KEEPING A LOT,LOT CLEANER...4 RECIPTION STAFF ARE VERY HELPFULL WHICH I WILL SAY IT THE ONLY GOOD THING HERE NOW....IT MAY BE A SPANISH 4 STAR BUT ITS NOW AN ENGLISH 2 AT BEST....ITS A GOOD JOB WE HAVE A LOT OF FRIENDS LIVING OUT THERE AND THAT THERE ARE MANY GOOD PLACES TO EAT AND DRINK OUT...IM SO SORRY TO WRITE THIS BUT THE H TOP ROYAL STAR WAS ALWAYS OUR FAVORITE TO STAY IN OUT THERE BUT NO MORE!!!!
Stayed 5 nights in Aug 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from DIRECTOR HTOP ROYAL STAR on Oct 4, 2018
Dear Jason We appreciate your positive assessment. The satisfaction of our guests makes our daily work worthwhile and opinions like your confirm that we are working in the right direction and it motivates us even more in our job. Hoping to see you soon!!!!! Alberto Perez Subdirector HTOP ROYAL STAR

6/10 Okay

gemma, scarborough

Liked: Cleanliness
Nice hotel close to the beach
Nice hotel,rooms cleaned everyday.A bit noisey on a night time in the corridors.Food ok always found something,card system a bit of a pained for food and drinks for all inclusive.Would go back to this hotel 🙂
Stayed 4 nights in Jul 2018
Response from DIRECTOR HTOP ROYAL STAR on Oct 3, 2018
Dear Mrs. gemma , we appreciate your positive assessment. The satisfaction of our guests makes our daily work worthwhile and opinions like your confirm that we are working in the right direction and it motivates us even more in our job. On the other hand, we very much appreciate your comments regarding our cleaness Thank you very much GEMMA !!!!!!! Alberto Perez Subdirector HTOP ROYAL STAR

8/10 Good

John, Sheffield in England

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Location is great
It is a great place in terms of location to the beach and city centre. The price is good as well
Stayed 4 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
I stayed between the 9th-13th May during the Spanish grand prix. The hotel was predominantly full of Spanish guests with all entertainment naturally catering for this audience. Other than the receptionists very few of the staff spoke English and communication was tough at times. The hotel was generally clean throughout and in a good location, about a 5 minute walk from the main bars leading to the beach. The spa was chargeable as was WiFi.
Stayed 4 nights in May 2018

4/10 Poor

Steph, Ireland

Disliked: Staff & service, room comfort
Not 4 star
Clean rooms, food very disappointing. Some of the bar staff need trained in customer service. A lot of traffic noise from main road, could also hear the person next door snoring all night.
Stayed 4 nights in Apr 2018

8/10 Good

Maureen, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpfully reception
I enjoyed my stay here and would to mention one reception lady in particular her name was Jessica and she went above and beyond her job to help me me twice with problems concerning my transport home. She is brilliant and would like to give her my thanks
Stayed 7 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not 4 star
Plus points - Staff were great and the location wasn't too bad (10 minute walk to 3 different beaches) Negative points - The hotel is like a throwback to the 70's. It is a 2 star at best. The noise at night is incredible with hundreds of teenagers coming back from the clubs. It's beside a main road and the traffic noise alone takes a bit of getting used to. The hotel could do with investing in some sort of soundproofing. You could hear someone cough in the next room like they were in your room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel food was ok all in all not too bad
Stayed 4 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel food was lovely for price rooms are nice and big. for priceits great

8/10 Good

Mrs Oludotun Esther

Liked: Cleanliness
Good hotel needs things that matter to customers.
We love staying at Royal Top Star hotel, this is our fourth time of staying there within two years. Food is great, house keeping service is good, staff are professional. However we have never been given a double bed as a husband and wife. We always request for one during booking and at the reception during our stay but none has never been provided. Lack of having double bed may prevent us to patronise them in future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
This is not Spain. Full of everything that is bad about Britain.

8/10 Good

Jemma

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

ran

Liked: Staff & service
מלון נחמד לחברה צעירים

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHEAP but this it is not a 4start hotel
CHEAP but this it is not a 4start hotel, average food quality, old fashion hotel, far from the beach.

10/10 Excellent

Chris, Ramsgate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only
Good value for money

6/10 Okay

Gemma, Rainham

Liked: Cleanliness
Disliked: Staff & service
Not to the quality of its former glory.
Cheap and cheerful. Hotel is going downhill though. Stayed here before and received a much better service. Staff are not ever in a hurry to serve in any area of the hotel. Card for drinks is over the top and slows down service in the bar and restaurant. Dining room needs more staff. Tables never cleaned quickly enough and food not replaced in a timely manner.

8/10 Good

Hamid, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach.
The staff are friendly and helpful. Most of them could speak English.