Outdoor pool, sun loungers

Reviews of Ibersol Hotel Sorra d'Or

3 out of 5
Ibersol Hotel Sorra d'Or
Passeig de Llevant, 3, Malgrat de Mar, Barcelona

Reviews

7.6

Good

Rating 10 - Excellent. 47 out of 142 reviews" "
Rating 8 - Good. 51 out of 142 reviews" "
Rating 6 - Okay. 19 out of 142 reviews" "
Rating 4 - Poor. 13 out of 142 reviews" "
Rating 2 - Terrible. 12 out of 142 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Genuinely good all round, the bathroom and room showing marks and areas of wear and tear, Staff were nice and gave local information, would probably stay there again.
Stayed 7 nights in Apr 2024
Response from Online Reputation Management on Apr 24, 2024
Dear Christopher, Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and that you received such friendly and professional service. It is very rewarding for our team and encourages us to uphold our high standards. Rest assured we have noted your comment and will consider it when planning future improvements.We are looking forward to welcoming you again. All the best!Online Reputation ManagementHotel Ibersol Sorra d’Or

10/10 Excellent

Adi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Online Reputation Management Hotel Ibersol Sorra on Apr 20, 2024
Cher Adi,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes enchantés que la propreté de nos chambres ait répondu à vos attentes et que vous ayez trouvé notre hôtel bien entretenu. Il est toujours gratifiant de savoir que notre personnel a su offrir un service à la hauteur de vos espérances et que les équipements de la chambre ont contribué à votre confort.L'équipe de l'Ibersol Hotel Sorra d'Or tient à vous remercier pour avoir pris le temps de partager votre expérience et se réjouit de vous accueillir de nouveau pour un autre séjour mémorable sur la magnifique Costa Brava.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Online Reputation ManagementHotel Ibersol Sorra d’Or

2/10 Terrible

Erik

Stayed 1 night in Aug 2023
Response from Online Reputation Management on Aug 26, 2023
Dear Erik,Thank you for this review about your recent stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We look forward to welcoming you again. Best regards,Online Reputation ManagementHotel Ibersol Sorra d’Or

4/10 Poor

Ben

Stayed 1 night in Jul 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

8/10 Good

Diana jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Ibersol sorra d'or on Jul 5, 2023
Estimada Diana, muchas gracias por su valoración.Un saludo

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. The rooms are nice and comfortable. Great shower with both a rain shower head and a wand. Water pressure is good too. All staff is very friendly and accommodating. The food is just okay but there are a ton of options just outside of the hotel. The train station is next to the hotel that will get you to Barcelona city centre in an hour and it’s a nice ride along the coast. Definitely recommend
Stayed 2 nights in May 2023

8/10 Good

Martin

Liked: Property conditions & facilities
We had one week all-inclusive stay .. hotel staff were friendly.. rooms small but clean .. ( no speaking English channels). Food was ok for 3 star .. only complaint would be with all inclusive you got these small plastic containers for all drinks whether it fizzy orange, beer or cocktails.. with I felt were unpleasant and for paying extra to go all inclusive.. while if you paid cash u got nice glasses and cocktail glasses .. was a shame
Stayed 7 nights in May 2023

10/10 Excellent

Folashade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the serene atmosphere
Stayed 8 nights in Apr 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good with reservations
Right on the beach (across rail tracks), and very lively (adults & children), with plenty of restaurants within walking distance. Available parking was already booked when I arrived (early), so call ahead to reserve a space.
Stayed 1 night in Sep 2022
Response from Ibersol Sorra d'Or on Sep 19, 2022
Thank you very much for your comments!We are glad to hear that you enjoyed your stay with us.

10/10 Excellent

Noamane

Stayed 2 nights in Sep 2022
Response from Ibersol Sorra d'Or on Sep 15, 2022
Muchas gracias!! Esperamos volver a verle muy pronto.

10/10 Excellent

Catarina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel
Stayed 3 nights in Mar 2024
Response from Online Reputation Management Hotel Ibersol Sorra on Apr 11, 2024
Chère Catarina,Nous vous remercions d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Au plaisir de vous revoir parmi nous,Online Reputation ManagementHotel Ibersol Sorra d’Or

6/10 Okay

luis mateo

Disliked: Cleanliness, property conditions & facilities
Las habitaciones bastante sucias
Stayed 2 nights in Oct 2023
Response from Online Reputation Management Hotel Ibersol Sorra on Nov 8, 2023
Estimado Luis Gracias por compartir su opinión.Lamentamos saber que la limpieza de su habitación no cumplió con sus expectativas. Es una prioridad para nosotros y nos esforzamos por mantener nuestros estándares altos en todo momento. Agradecemos sus comentarios y nos aseguraremos de abordar este problema con nuestro equipo de limpieza para mejorar la experiencia de nuestros futuros huéspedes.Un saludoOnline Reputation ManagementHotel Ibersol Sorra d’Or

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Online Reputation Management on Oct 30, 2023
Apreciada Myrna, Le agradecemos por su valoración, en la cual destaca nuestro excelente servicio e instalaciones.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Online Reputation ManagementHotel Ibersol Sorra d’Or

10/10 Excellent

Maria Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Hay aparcamiento cerca. Super bien
Stayed 1 night in Oct 2023
Response from Online Reputation Management Hotel Ibersol Sorra on Oct 17, 2023
Apreciada Maria,Nos alegra saber que su estancia fue agradable. Apreciamos sus comentarios sobre la limpieza de la habitación, el estado del hotel y el servicio brindado por nuestro personal. Trabajamos para ofrecer una experiencia cómoda y agradable a todos nuestros clientesUn saludo muy cordial,Online Reputation ManagementHotel Ibersol Sorra d’Or

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooie plek en heerlijk mensen kijken vanaf balkon.overal dichtbij op loopafstand !
Stayed 1 night in Oct 2023
Response from Online Reputation Management Hotel Ibersol Sorra on Oct 17, 2023
Dear Nicole,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.It would be our pleasure to have you return on another occasion. Very best wishes,Online Reputation ManagementHotel Ibersol Sorra d’Or

6/10 Okay

Jorge

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Online Reputation Management Hotel Ibersol Sorra on Sep 22, 2023
Estimado Jorge, Gracias por su valoración. Nos alegra saber que ha disfrutado su estancia con nosotros.Esperamos poder darle la bienvenida en otra ocasión.Un cordial saludo Online Reputation ManagementHotel Ibersol Sorra d’Or

6/10 Okay

Enya

Travelled with partner
Liked: Staff & service, property conditions & facilities
Ursprünglich fand ich es sehr schön da ich mit meinen Mann gereist bin und das Hotel war auch wirklich schön und die Umgebung auch direkt der Strand viele Restaurants und Shoppingmöglichkeiten in die Stadt zu kommen dauert leider ewig und es fahren auch keine Bolts hier raus es war sonst ein schöner Urlaub aber das Essen hat leider nicht geschmeckt weder mir noch meinem Mann die Pizza war ok das Obst auch das Trinken auch das Kalbfleisch auch aber der Rest war entweder nicht genießbar oder kalt daher sind wir dauernd in Restaurants gegangen obwohl wir all inclusive hatten hätte ich das gewusst hätte ich mehr Geld mitgenommen und erst recht nicht 200€ für 2 Personen mehr gezahlt das Personal war aber sehr freundlich aber wie gesagt das Essen war ungenießbar und kalt…. Sehr schade was aber noch gut war wir hatten Chips für die Bar und mussten nichts bezahlen…..
Stayed 7 nights in Sep 2023
Response from Online Reputation Management on Sep 13, 2023
Liebe Enya,vielen Dank für Ihre Bewertung und dass Sie Ihren Aufenthalt bei uns geteilt haben.Es freut uns zu hören, dass Ihnen die Lage unseres Hotels direkt am Strand sowie die Nähe zu Restaurants und Einkaufsmöglichkeiten gefallen hat. Wir sind stolz auf unsere freundlichen Mitarbeiter und freuen uns, dass sie Ihnen einen angenehmen Aufenthalt ermöglicht haben.Wir bedauern jedoch, dass das Essen in unserem Restaurant nicht Ihren Erwartungen entsprochen hat. Wir bieten ein vielfältiges Buffet mit verschiedenen Spezialitäten an, um den unterschiedlichen Geschmäckern unserer Gäste gerecht zu werden. Ihre Rückmeldung ist uns wichtig und wir werden Ihre Anmerkungen zur Qualität und Temperatur des Essens an unser Küchenteam weiterleiten, um Verbesserungen vorzunehmen. Wir hoffen, dass Sie trotzdem die Vorteile unseres All-Inclusive-Angebots, wie die inkludierten Getränke an der Bar, genießen konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen alles Gute,Online Reputation ManagementHotel Ibersol Sorra d’Or

6/10 Okay

Jorge

Business traveller
Simple pero correcto
Stayed 1 night in Sep 2023
Response from Online Reputation Management on Sep 13, 2023
Estimado Jorge,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel.Nos complace saber que encontró nuestro hotel correcto. Agradecemos sus comentarios sobre la limpieza, el estado del hotel, el servicio y la comodidad de la habitación. Trabajamos constantemente para ofrecer a nuestros huéspedes una estancia agradable y cómoda en nuestras instalaciones recientemente renovadas.Lamentamos si no cumplimos con sus expectativas en algunos aspectos. Apreciamos sus comentarios y los tendremos en cuenta para mejorar nuestros servicios y la experiencia de nuestros futuros huéspedes. Nos disculpamos por cualquier inconveniente que haya experimentado durante su estancia.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Atentamente,Online Reputation ManagementHotel Ibersol Sorra d’Or

10/10 Excellent

alessio

Liked: Cleanliness, staff & service, property conditions & facilities
Ottimo tt
Stayed 6 nights in Sep 2023
Response from Online Reputation Management on Sep 11, 2023
Dear Alessio,Thank you for your perfect review.we are glad to know that you enjoyed your stay wtih us.We look forward to seeing you again on another occasion.Best regardsOnline Reputation ManagementHotel Ibersol Sorra d’Or

6/10 Okay

Claudio Domingos Azevedo da

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preis-Leistungsverhältnis in Ordnung. Strand, Einkaufsmöglichkeiten und der Bahnhof direkt vor der Tür
Stayed 3 nights in Aug 2023
Response from Online Reputation Management on Sep 9, 2023
Dear DomingosWe are very pleased that you found the price-performance ratio to be good and appreciated the proximity to the beach, shopping opportunities and the train station. Our location is indeed a great advantage for our guests who wish to explore the surrounding area. We hope that you were also able to enjoy our modern and stylish rooms, the friendly staff and the rich buffet. Our team always strives to offer our guests an unforgettable stay on the Costa Brava.We would be delighted to welcome you again in the future. Best regards,Online Reputation ManagementHotel Ibersol Sorra d’Or

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très très sympathique et professionnel top accueil et vraiment a votre disposition
Stayed 10 nights in Aug 2023
Response from Online Reputation Management on Aug 29, 2023
Cher Mohamed,Merci pour cet aimable commentaire.Nous avons grand plaisir à lire que vous avez apprécié la chambre impeccable qui vous a été attribuée. Vos gentils mots sur la qualité de l'accueil seront transmis à toute l'équipe. Merci pour la bonne note.Ce serait un plaisir de vous recevoir à nouveau. Bien cordialement,Online Reputation ManagementHotel Ibersol Sorra d’Or

8/10 Good

Nazaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Online Reputation Management on Sep 9, 2023
Estimada NazaretAgradecemos su valoración. Nos alegra saber que hemos cumplido sus expectativas.Un saludo

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sant Juan
Pase Sant Juan y muy bien me encanto el trato y el servicio del bufet todo en general muy bien
Stayed 2 nights in Jun 2023
Response from Online Reputation Management on Sep 4, 2023
Apreciada Sonia,Nos alegra saber que disfrutó de la ubicación y el trato recibido por nuestro personal. También nos complace que la oferta gastronómica del servicio buffet cumpliera sus expectativas. Asimismo, le damos las gracias por resaltar el excepcional trato que damos a nuestros huéspedes, así como el confort de nuestras habitaciones. Garantizar el confort de quienes nos visitan es nuestra prioridad.Estaremos encantados de volver a hospedarle en futuras ocasiones. Saludos cordiales,Online Reputation ManagementHotel Ibersol Sorra d’Or

8/10 Good

ANGELA

Stayed 2 nights in Aug 2023
Response from Online Reputation Management Hotel Ibersol Sorra d on Sep 4, 2023
Estimada Angela,Nos complace que haya podido disfrutar de su experiencia en nuestras instalaciones.Gracias por su positiva valoración. Un saludo muy cordial,Online Reputation ManagementHotel Ibersol Sorra d’Or

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Online Reputation Management on Aug 15, 2023
Sehr geehrter David,vielen Dank für Ihre Bewertung.Wir bedauern es sehr, dass unser Hotel Ihre Erwartungen nicht erfüllen konnte. Bitte entschuldigen Sie die entstandenen Unannehmlichkeiten.Mit freundlichen Grüßen,Online Reputation ManagementHotel Ibersol Sorra d’Or

2/10 Terrible

Julian

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Zijn beide Ziek geworden van een vieze, gore, beschimmelde airconditioning. Bij het eerste keer inschakelen rook deze al muf, slecht onderhoud. Personeel was verder wel prima.
Stayed 3 nights in Jul 2023
Response from Online Reputation Management on Aug 15, 2023
Beste Julian,Bedankt voor het delen van jullie ervaring bij ons hotel.We lezen graag dat jullie tevreden waren met ons personeel. Ons team streeft ernaar om elke gast een aangenaam verblijf te bieden. We betreuren het echter dat jullie problemen hebben ondervonden met de airconditioning in jullie kamer. We willen jullie verzekeren dat we regelmatig onderhoud uitvoeren aan onze faciliteiten, inclusief de airconditioning, en dat we onlangs een renovatie hebben uitgevoerd tussen 2022 en 2023. Jullie opmerkingen zijn belangrijk voor ons en we zullen dit probleem verder onderzoeken om ervoor te zorgen dat het in de toekomst wordt aangepakt.We verwelkomen jullie graag opnieuw voor een betere ervaring.Met vriendelijke groet,Online Reputation ManagementHotel Ibersol Sorra d’Or

8/10 Good

Filipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Online Reputation Management on Aug 15, 2023
Cher Filipe,Merci d’avoir rédigé cet avis.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous accueillir de nouveau très bientôt.Cordialement,Online Reputation ManagementHotel Ibersol Sorra d’Or

8/10 Good

Nezha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nous avons passé un très bon séjour Tout le personnel très aimable surtout le personnel de cuisine au top buffet très bien Manque juste du mobilier dans la chambre Nous reviendrons
Stayed 5 nights in Jul 2023

6/10 Okay

Isaac

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Faltaria algo mas de variedad en la comida
Stayed 2 nights in Aug 2023

6/10 Okay

Adrián

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Jul 2023

4/10 Poor

Didier

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Les photos sont trompeuses !!
Stayed 1 night in Jul 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Look
Stayed 1 night in Jul 2023

10/10 Excellent

Jazmin

Stayed 2 nights in Jul 2023
Response from Online Reputation Management on Sep 9, 2023
Estimada JaminGracias por su excelente valoración.Esperamos darle la bienvenida en otra ocasión.Un saludo

8/10 Good

Cristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien excepto la vista desde oa habitación, se veian las habitaciones del hotel contiguo
Stayed 1 night in Jul 2023

10/10 Excellent

René

Stayed 3 nights in Jul 2023

4/10 Poor

asma

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour correct, bon accueil, établissement propre
Stayed 4 nights in Jul 2023

8/10 Good

Anisa

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
La limpieza regular. El armario y los raíles del balcón llenos de polvo y pelusas. Los empleados muy amables.El aire acondicionado no funcionaba.
Stayed 1 night in Jul 2023

8/10 Good

Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel Conforme à la description
Stayed 7 nights in Jul 2023

6/10 Okay

Knud-Erik

Travelled with family
Liked: Cleanliness, amenities
It's okay
Stayed 6 nights in Jul 2023

2/10 Terrible

MICHELE, Trentola Ducenta

Disliked: Cleanliness, staff & service, property conditions & facilities
Ho lasciato in anticipo l’hotel perché rumoroso ho contattato anche Expedia per un rimborso ma nessuno mi ha risposto. Pieno di bambini che bussavano alla porta della camera e non mi hanno fatto riposare. Alla colazione sembrava la Mensa della Caritas anzi alla Caritas sono meglio organizzati. Un parcheggio moto a 15€ al giorno cose assurde…NON USERÒ NEMMENO EXPEDIA PERCHÉ NON MI HANNO CALCOLATO QUANDO HO PROTESTATO…!
Stayed 4 nights in Jun 2023

8/10 Good

Cati

Stayed 1 night in Jul 2023

6/10 Okay

Federico

Stayed 4 nights in Jul 2023

8/10 Good

Dona

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

2/10 Terrible

Susana

Liked: Staff & service
Disliked: Property conditions & facilities
No lo recomiendo,sucio
Stayed 2 nights in Jul 2023

10/10 Excellent

Angel

Stayed 1 night in Jul 2023

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Jawad

Stayed 4 nights in Jul 2023