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Reviews of Phoenix Inn Suites - Albany

2.5 out of 5
Phoenix Inn Suites - Albany
3410 Spicer Dr SE, Albany, OR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 719 out of 1005 reviews" "
Rating 8 - Good. 229 out of 1005 reviews" "
Rating 6 - Okay. 31 out of 1005 reviews" "
Rating 4 - Poor. 15 out of 1005 reviews" "
Rating 2 - Terrible. 11 out of 1005 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front counter was nice,very informative.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thank you for the wonderful feedback about Cyndi! We can't wait to pass the positivity onto her! We hope to see you again :)

10/10 Excellent

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Lillie! We are so pleased to know you have enjoyed your stay with us! We hope to see you again soon.Thank you!

10/10 Excellent

Bonnie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 17, 2024
Hi Bonnie, thank you for the wonderful review.

10/10 Excellent

Eziquia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again. The continental breakfast was great and staff were very friendly. The only downside is the pool is closed but I knew that ahead of time.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 16, 2024
Eziquia,We are so happy that you enjoyed your stay! We look forward to your next visit.

10/10 Excellent

Kara

My husband and Brother in law just stayed there and said it was clean, great breakfast and staff
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 8, 2024
Thank you for the wonderful feedback, Kara! We're so happy to hear your family enjoyed their stay!

8/10 Good

Diane

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first when we checked in the girl put us on the 3rd floor even though we had our dog! Then when we brought here into the lobby she had changed our room & we were on the first floor. Otherwise it was a very pleasant stay.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Diane, we are happy to hear that overall you had a pleasant stay with us! We do our best to keep our furry friends on our 1st and 2nd floors to help others who may have allergies. Thank you for being understanding and we hope to welcome you and your pup again!

10/10 Excellent

Molly

Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 20, 2024
Thank you for the great rating, Molly! We can't wait to welcome you again!

8/10 Good

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nice. Our first night, we had a room that smelled heavily of stale cigarettes. It was that or stay on the same floor as a bunch of traveling kids’ sports teams. The next night, though, they very kindly changed our room, and it was lovely. The room was clean and the water pressure was good. The shower head is installed high enough for a 6ft person to easily stand under. The rooms were quiet. The bed was a bit too firm for us, but overall it was a pleasant stay.
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 22, 2024
Kari, thank you for the valuable feedback! I am so happy to hear we were able to get you moved into a new room to improve the quality of your stay!

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always kind and welcoming.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 17, 2024
We are happy to see you enjoyed your stay with us! We can't wait to accommodate you on your next stay.Sincerely Front Desk

10/10 Excellent

Ray

Liked: Staff & service, property conditions & facilities
The staff were very polite and friendly. The room was immaculately clean. The hotel location was convenient to shopping and dining.
Stayed 2 nights in Feb 2024
Response from Front Desk Agent on Feb 11, 2024
Hello Ray,We are glad to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable. Excellent staff. Breakfast was excellent.
Stayed 1 night in Feb 2024
Response from Front Desk Agent on Feb 11, 2024
Hello Kari,We are glad to hear your stay was excellent! We hope to see you again next time!

10/10 Excellent

Brian

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
Brian! We are glad you have enjoyed your stay with us. We hope to see you again soon! Thank you!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming. Room was large and comfortable. Facility was clean and easy access from the interstate.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 10, 2024
Hello John,We are glad to hear your stay was great! We look forward to seeing you next time!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 30, 2024
Thank you for all the stars, James! We can't wait to welcome you again!

10/10 Excellent

Andrew J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We pleasantly pleased with our accomodations.
Stayed 4 nights in Jan 2024
Response from Front Desk on Jan 30, 2024
Thank you for the review, Andrew! We're so happy to know you enjoyed your stay with us!

10/10 Excellent

Janna

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 17, 2024
We are delighted that you enjoyed your stay with us! We look forward to seeing you on your next visit.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous!
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 15, 2024
Marie,We are thrilled you had a great stay with us! We look forward to seeing you when you visit next.

10/10 Excellent

Gerardo

Travelled with partner
Liked: Amenities, property conditions & facilities
Really nice hotel. A little older, but super well maintained and impressively clean. A happy surprise. Wish we had found it sooner.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 14, 2024
Gerardo, thank you!! We're so happy you gave our location a try, and that you loved us. We'll see you next time!

10/10 Excellent

Kubilay Serdar

Business traveller
Liked: Amenities
It was great local hotel for staying. Cleanliness and staffs are awesome. Location is great.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 11, 2024
We are so happy you enjoyed your stay! We look forward to seeing you the next time you come.

8/10 Good

Alexis

Response from Front Desk on Jan 10, 2024
Thank you for leaving a review Alexis, we are happy to see you enjoyed your stay!Siincerely Front Desk

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was soooo nice at the front desk! And they had a complimentary shuttle to take me to the rodeo which was a great surprise! Thank you!
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 5, 2024
Thank you for the review, Sonja! We're so happy you enjoyed your stay and were able to utilize the shuttle for the rodeo!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed out stay. It was quiet except with a child upstairs jumping and running until midnight two nights of our three nights there. The hot tub was going to be painted but unpleasant. But staff very friendly and enjoyed having the suite. I'd stay again.
Stayed 4 nights in Dec 2023
Response from Front Desk on Dec 27, 2023
Kathleen,I'm sorry about your difficulties! We look forward to your next stay so we can make it special.

10/10 Excellent

Kandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 27, 2023
Kandi,We are so glad that you enjoyed your stay with us! We look forward to seeing you on your next stay.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on Feb 8, 2024
Thanks for the great review James! We look forward to seeing you on your next stay!Sincerely Front Desk

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 22, 2023
Thank you for the review! We are happy to see you enjoyed your stay, we hope to see you again. Sincerely, The front desk.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 15, 2023
We are so glad you enjoyed your stay with us! We look forward to seeing you on your next visit.

8/10 Good

Linda

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 29, 2023
Thank you for your review Linda! I'm glad you enjoyed your stay, we hope to see you again!Sincerely Front Desk

10/10 Excellent

Richard

Stayed 2 nights in Nov 2023
Response from Front Desk on Dec 28, 2023
Glad you enjoyed your stay with us, we hope to see you again! Sincerely Front Desk

10/10 Excellent

tamio

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 27, 2023
Tamio,Thank you for your review! We look forward to your next stay.

10/10 Excellent

Connie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 9, 2023
Thank you for all the stars, Connie! We can't wait to welcome you back!

10/10 Excellent

Kimberly, medford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfortable, large rooms, great breakfast. Our grandkids had a great time using the pool and hot tub. This is our go to place to stay when ever we’re in this area.
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 30, 2023
Hello Kimberly,thank you so much for the wonderfull feedback! We are glad to hear that you enjoyed your stay, and we hope to see you again soon!Sincerely,-JACK

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, comfortable beds and very friendly staff
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 30, 2023
Hello Douglas,thank you so much for the wonderfull feedback! We are glad to hear that you enjoyed your stay, and we hope to see you again soon!Sincerely,-JACK

10/10 Excellent

Thomas, Lake Oswego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very comfortable clean and convenient property
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 24, 2023
Thank you so much for staying with us, Thomas! We are glad you enjoyed your stay and look forward to seeing you next time.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities
Employees very kind
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 30, 2023
Hello Jeffery,thank you so much for the wonderfull feedback! We are glad to hear that you enjoyed your stay, and we hope to see you again soon!Sincerely,-JACK

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff - excellent
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 23, 2023
Thank you so much for the review, Jamie! We are looking forward to your next stay.

8/10 Good

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 19, 2023
Karyn,We're glad you enjoyed your stay with us! We look forward to seeing you on your next visit.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Nov 2023
Response from Front Desk on Nov 13, 2023
Stephanie,We are so glad to hear you had a great stay! We look forward to seeing you again.

10/10 Excellent

evelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 11, 2023
Evelyne, We are so glad you enjoyed your stay! We look forward to see you again.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
staff were universally welcoming and helpful. The facility was clean and well appointed.
Stayed 1 night in Nov 2023
Response from JACK on Nov 10, 2023
Thank you so much for the amazing review! We are very glad to hear you enjoyed your stay and we hope to see you again soon!

8/10 Good

Sheryl, Olympia Wa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and cookies were fantastic!
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 8, 2023
Thank you so much for the reivew, Sheryl!We look forward to seeing you next time.

10/10 Excellent

Garner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
facilities were clean and modern. The free breakfast was great but the best aspect of this hotel was the staff. they accommodated us and our special needs extremely well and with unmatched friendliness.
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 7, 2023
Garner,We are so glad you enjoyed your stay! We look forward to your next stay with us.

10/10 Excellent

Siouxha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this property for years and never have been disappointed. Highly recommernded👍
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 6, 2023
Siouxha, we are so glad that you enjoyed your stays with us! We look forward to your next visit.

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good as usual except the numerous jerks that slammed their doors late at night. Front desk service was excellent.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 6, 2023
Steven, we are so sorry for the slamming doors! We enjoy having you stay with us. The front desk appreciates you.

10/10 Excellent

Nora, Lebanon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel the rooms are lovely. The bed is comfortable. The front desk staff is amazing. Very helpful.!
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 2, 2023
Thank you for your review, Nora! It was our pleasure to have you and we cannot wait for you next visit!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay.
The dining area with it's large windows was a pleasure along with the trails along the cliffs.
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 2, 2023
We are so glad you enjoyed your stay! We look forward to seeing you next time.

10/10 Excellent

Annie, Monmouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 29, 2023
Hi Annie, thank you for the wonderful review. We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Robin

Travelled with partner
Liked: Amenities
Nice hotel with large room, good breakfast and nice pool. Easy to access off the highway. Kind staff.
Stayed 1 night in Oct 2023
Response from Guest Service Agent on Oct 28, 2023
Robin, We are so glad to hear that you enjoyed your stay! Thank you so much and we hope to see you again soon.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
Heather,Thank you so much for your review! We look forward to seeing you on your next stay.

10/10 Excellent

Dawn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk help was amazing
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 27, 2023
Dawn,Thank you! That is amazing to hear. We look forward to your next visit.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 27, 2023
Tracy,Thank you for your review. We look forward to seeing you in the future!