6/10 – Acceptable
Harold R.
6 août 2025
Inadequate property mgr
The beach house was so pretty and the walk to the beach was close . Our family all got together to celebrate the return of our grandson home from the Navy after a year.There was ample amount of space for all. On surface everything seemed nice. Upon nightfall we could not find the blankets for everyone , therefore one used towels . There was a small fake fingernail like a child’s within the bedsheets in one room. The other bedroom had a spot on the sheet so we had to put something on top of it not knowing what it was. The air mattresses would not hold air.When going to use the dryer it would not work first for my husband and a different time for my dil trying to wash the kids clothes. In middle of night they still were wet. We made a report about it and my dil told the pool man thinking maybe he could help with maintenance or report it and he suggested she go to a washateria. The day we were leaving a man came and worked on dryer but it was a little late then. I made a report to the property mgr of all . I guess she was worried about me asking for a credit bc she got so defensive. In all my years of working I have learned the customer is always right. My point in letting her know was so she could let her staff know so no one else would have to go thru some hard night with kids and all. The property mgr denied it all & sent a picture to us saying there was blood on the sheets and that alone would start in the hundreds to replace. It was ice coffee not blood.
Harold R.
Séjour de 3 nuits en juillet 2025