6/10 – Acceptable
Metty P.
30 juill. 2023
Points faibles : Propreté
Incompetence and unprofessional management
We rented this property for our annual family vacation. Our first day experience was an absolute nightmare, and I cannot express my disappointment enough for the rental company (Beach Realty of North Carolina, Inc.)
After receiving a text message at 4 pm confirming the house was ready to check in, we were met with an appalling reality upon arrival.
The house was an absolute disaster! It was dirty, messy, dirty sheets were still on the beds, kitchen was filthy....We have to wait until 6:30 pm for the cleaning crew to arrive and they did not finished until 9 pm. My young grandchildren (3 under the age of 4) were utterly exhausted and cranky from our long journey. They were unable to go to bed until after the cleaning crew left. Their incompetence resulted in our grandchildren being deprived of much needed rest, causing unnecessary distress for the whole family.
To add insult to injury, when we raised our concerns and sought compensation for the first day's ordeal and undue hardship it caused, we were met with nothing short of indifference from the rental company's manager (Scott). The paltry offer (10% of the daily rental rate) for ruining an entire first day of our vacation, is a blatant display of their disregard for customer satisfaction.
Attempting to appeal to the rental company's manager fell on deaf ears, the lack of accountability and responsibility is unforgivable. Safe yourself the trouble and avoid renting from Beach Realty of NC Inc.
Metty P.
Séjour de 4 nuits en juin 2023