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Reviews of Housel Bay Hotel

3 out of 5
Housel Bay Hotel
Housel Bay Road, Helston, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 65 out of 109 reviews" "
Rating 8 - Good. 30 out of 109 reviews" "
Rating 6 - Okay. 8 out of 109 reviews" "
Rating 4 - Poor. 5 out of 109 reviews" "
Rating 2 - Terrible. 1 out of 109 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect short break
The Hotel stay was really good. Location is breathtaking. Food amazing.Already looking forward to our next visit.
Stayed 2 nights in Dec 2023

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Sean

Stayed 2 nights in Oct 2023

8/10 Good

Tim

Stayed 3 nights in Sep 2023

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for healthy living people
This hotel does not have a pool, although it says it does on Hotels.com website Room pleasant and well equiped with fantastic views, bed comfortable but found pillows so hard I went and bought one! Staff were very friendly on the whole, except breakfast waiting staff, who were not very approachable. Breakfast choice was OK, although no cereals or white toast available (only muesli, fruit or yoghurt and brown granary toast)- again I went and bought my own. Fried breakfast was nice though. Not much room for parking, so to avoid a long walk up to the village for parking, (my partner is awaiting a knee replacement so I would have had to drop him off and walk back to hotel on my own - not good at night with uneven surface to lane and little lighting) did not take car out for fear of losing parking space. Although we love the area for the quiet, we don't think we'll stay at this hotel again - mainly because of the lack of a pool, the parking and the breakfast.
Stayed 4 nights in Sep 2023

10/10 Excellent

Joanna

Stayed 2 nights in Jun 2023

8/10 Good

J

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Enjoyable weekend away
The Housel Bay hotel is in an amazing location with gorgeous views across the bay. Overall the staff were friendly and the beds comfortable, although there are some areas of the home that look tired. We understand that there is further refurbishment planned to address this. The food was good although the choice was limited and the main restaurant is a tasting menu only.
Stayed 2 nights in Apr 2023

8/10 Good

Kavita

Stayed 2 nights in Mar 2023

10/10 Excellent

Christopher

Stayed 1 night in Feb 2023

10/10 Excellent

Marjory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and wonderful coastal sea views. Friendly and very helpful staff. Delicious food fir breakfast lunch and dinner, Easy parking in the car park. Will definitely return.

10/10 Excellent

Marjory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with superb sea and coastal views. Comfortable rooms, although petite. Good bathrooms. Lovely food.

10/10 Excellent

Mark, Bath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, amazing view, great people, delicious food
Stayed 1 night in Oct 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and team
Always looked after very well by Alfred and the team at Housel Bay. Fabulous location right on the coastal path. Our initial room had couple of issues, but we were moved to a different room - so resolved very efficiently. Not our first visit, will not be our last.
Stayed 5 nights in Sep 2022

4/10 Poor

Barry

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible decor
The room had a great veiw refurbishment needed in room9
Stayed 2 nights in Jul 2022

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great staffing
Can't blame the weather for being far too HOT, which ruined our week.
Stayed 7 nights in Jul 2022

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views but room could use some TLC
Room was clean and tidy, although carpet was rather worn, and floors very creaky.Bed was comforatable but pillows were very hard, like cardboard! Bathroom needs refurbishment (I caught my foot on a nail protruding from the carpet fitting), but clean. Hotel was nice and quiet, a great place to get away from it all - even in June! Views from the hotel and our room were amazing, and the room was a good size with plenty of storage. Breakfast was OK, but no breakfast cereal or white toast available, and the brown toast available was again, like cardboard. However, we would stay again, as we love the position of the hotel and the views, and the easy walk into Lizard village. This is more important to us than value for money.
Stayed 3 nights in Jun 2022

8/10 Good

Steve

Stayed 3 nights in Jul 2022

10/10 Excellent

Clement, Mercer Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view and setting. Hotel property is ok but the restaurant with the new young chef is surprising good. We would definitely come back.
Stayed 3 nights in Jun 2022

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was wonderful with a breathtaking view of the water and the lighthouse. The staff was pleasant and helpful.
Stayed 2 nights in Apr 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Amazing Hotel with poor room.
Staff 5* Location 5* Food 5* lounges/breakfast rooms 5* Hotel Grounds 5*.... Actual Room was disappointing, felt cheated with the extra cost for a partial Sea View... if you stand in the bath & lean out of the window - it's a great view! If the side cabinet & bedside table wasn't by that particular wall & the bed moved over then you would get a partial Sea view. Walk to the bathroom & watch your shoulder as you will hit the Tv sticking out! You hear bed springs when you move (12st) head board makes a banging noise when you roll over. chipboard wallpaper, rough old carpet, just really run down which is Not what the rest of the hotel is about. Rating is 3* BUT it should be higher if the bedroom was modernized. Thankfully You Don't Stay in Your Room Much. !
Stayed 2 nights in Apr 2022

10/10 Excellent

John W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

10/10 Excellent

Kirsten H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic break
Stayed 1 night in Apr 2022

10/10 Excellent

MICHELLE, Chicago

Stayed 1 night in Mar 2022

4/10 Poor

Craig

Liked: Cleanliness, staff & service
Great location, poor experience
The location was perfect, right on the coast itself and far from the madding crowd. The staff were all excellent, as was the bed and pillows The room was small, and there was only 1 chair. The bathroom was clean, but the toilet was squeezed between the bath and radiator and it was easy to get scalded The food was attempting to be trendy, but ended up being overpriced and bland I asked to be upgraded from rear to front, and ended up paying extra for a room with 1 less bed, and a tiny window, through which to appreciate the view Overall a less than pleasurable stay
Stayed 2 nights in Jan 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very relaxing and the staff were very friendly and helpful.
Stayed 2 nights in Jan 2022

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cornwall at it's very best
Brilliant. Excellent service, food, views and overall ambience. Our room had a superb panoramic view of the sea and cliffs, very dramatic. Our 5 course tasting menu and matched wine flight was up there with the very best as was the friendly and efficient service. We’ll be back!
Stayed 1 night in Dec 2021

8/10 Good

Alan, Tavistock

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an old property with a lot of character and set in a most stunning location.
Stayed 3 nights in Nov 2021

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
A lovely hotel in an amazing location. The highlight was watching Blue Fin Tuna jumping in the bay and seeing dolphins (a long way out to sea).
Stayed 1 night in Nov 2021

10/10 Excellent

EC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful romantic accommodation
A lovely setting for a romantic weekend. The staff were friendly and helpful. The room was a little aged but clean and comfy. I would definitely recommend and would consider staying again. The only thing I would say is that there is not much choice for those on a vegan and gluten-free diet, which I think is fairly easy to accommodate for these days, especially when there is a trained chef available.
Stayed 1 night in Oct 2021

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Room comfort
Average stay (at best).
Reception staff were friendly and helpful.Room was much smaller than expected. Toilet was particularly tightly positioned between bath and wall. Room could do with a blackout blind to block out the lighthouse light shining in all night. Service was inconsistent, depending on staff. Waitress on thursday and friday was awful - she was slow, wearing a holey top and spent more time chatting than working. She brought our fried breakfast before our drinks and toast, only to take it away and bring it back cold after we had eaten the toast. In the evening, We asked for a cocktail and could hear the waitresses discussing how to make it- they clearly didnt have a clue. For £12, I expected much better - it was awful. The service was much better on Saturday - different staff who worked hard and cared. Overall, very average at best and we would not recommend it or return.
Stayed 2 nights in Sep 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

GINA, Bristol

Travelled with partner
Liked: Cleanliness, staff & service
It’s fair to say that the rooms need updating and I understand this is gradually being done. The bed was extremely comfortable and the room facilities were adequate. The staff in the main were very helpful and polite. Breakfast is excellent, with a wide range of dishes using local produce. Both restaurants provide a good choice and the food served in both is also excellent. The location and views are stunning. The only real downside was the parking provision - it’s tight and you may have to park off-site. That said, I would happily stay again.
Stayed 4 nights in Sep 2021

8/10 Good

Wendy

Travelled with group
Liked: Staff & service
Amazing location overlooking bay with direct access onto coastal path. Beautiful . The public lounges were lively with views of garden and bay. However the decor of bedroom tired and need refurbishing. Bed needs replacing
Stayed 5 nights in Sep 2021

6/10 Okay

carol

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Russell

Liked: Cleanliness, staff & service, room comfort
Autumn break.
Food and service very good. Location second to none. Dated small room with creaking floorboards. Fog horn from lighthouse kept us awake during one night of wet weather.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful spot- would highly recommend visit to the lizard peninsula and the hotel . We had a beautiful view from our room and the staff were helpful and friendly. Food was excellent . hotel bedroom was pretty small considering it was the ocean view room but the bed was very comfortable . En suite was also bit tight space wise but shower was good. As hotel is near the lighthouse we were woken a couple of times during our stay by the fog horn at 4 am .Maybe the rooms at the back of the hotel wouldnt have this issue but then you would miss out on the spectacular view. Hotel location is great for coastal path walking and trip to kynance cove and we were lucky enough to see plenty seals at lizard point. Loved our stay!
Stayed 3 nights in Sep 2021

10/10 Excellent

Derren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable, food was good, and the location was perfect.
Stayed 1 night in Sep 2021

6/10 Okay

Adam

Liked: Staff & service
The room
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Location of the hotel is spectacular. Overlooks the sea with direct access to the SW coastal path. Staff were all lovely and very accommodating. Good selection of choice at breakfast which was included in our stay. Overall, thoroughly enjoyed our stay.
Stayed 2 nights in Sep 2021

8/10 Good

Mrs J M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
It was amazing, the most relaxing hotel I’ve ever stayed in! The room and bathroom etc are in desperate need of modernization (which is made clear on the website) but other than that it was a perfect 3 nights. The parking was restricted due to visitors coming in for food (food delicious!) but they did their best to accommodate us. Staff were lovely, very helpful and friendly. Tried to book in for another stay but fully booked on the dates we could do! Will definitely go back :)
Stayed 3 nights in Aug 2021

8/10 Good

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful location, tired hotel.
The views are amazing and the terrace is a lovely place to spend breakfast. Drinks are reasonably priced and I would say the food is probably expensive for what it is, the fish is paired with accompaniments that have strong flavours and both agreed that you couldn't really taste the fish. The accommodation is a let down, as other reviews have said the hotel is tired. The floorboards are uneven, move under foot and are squeak and the walls are vey thin. We were 'lucky' to have neighbours who woke up at 6am and put the TV on which sounded as if it was in our room. It's a nice location as a base with Lizard town just down the road and Lizard point a 2km walk along the coastal path.
Stayed 2 nights in Aug 2021

8/10 Good

Nisa

Stayed 2 nights in Aug 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant breakfast and dinner , sea view room was great
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Cornwall Get Away
My boyfriend and I stayed here for a week and had the most wonderful stay! The staff are very friendly and helpful and the food was amazing! We especially loved our dinners at Fallowfields. We have eaten at many high end restaurants in London and it definitely matched London standards - for half the price, which was a massive bonus. The room was clean and comfortable. The decor is a bit dated but we didn't mind that too much as it was still clean. The one thing to watch out for when staying here is the fog horn from the light house, which is extremely loud. We were unaware of this so got woken up early at night from the noise. However, we went and bought some earplugs and then the rest of the week was fine. If we come back to this part of Cornwall we will definitely be staying here again (with our earplugs at the ready!).
Stayed 7 nights in Aug 2021