Twin Room, Sea View | Beach/ocean view

Reviews of Hotel Victoria

3 out of 5
Hotel Victoria
East Street, Newquay, England

Reviews

7.8

Good

Rating 10 - Excellent. 305 out of 998 reviews" "
Rating 8 - Good. 398 out of 998 reviews" "
Rating 6 - Okay. 183 out of 998 reviews" "
Rating 4 - Poor. 76 out of 998 reviews" "
Rating 2 - Terrible. 36 out of 998 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received exceptional service. The staff were very.friendly and accomodating. I requested a disabled parking bay for my dad and it was set up waiting when we arrived. They also provided him with an amazing ground floor bedroom. They couldn't do enough it was an amazing stay. Thank you Victoria we will certainly come back again. I can't comment on the breakfast though as we didn't have it unfortunately, but maybe next time. Karen from Somerset
Stayed 2 nights in Mar 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities
A dated property but extremely good value for money out of season with car parking charges only £7 a night. Rooms were fairly spacious with plenty of storage space and tea/coffee facilities and bathroom toiletries and a good tv . Only complaint would be that the rooms would probably be unbearably hot in summer months but lovely and warm in winter.
Stayed 2 nights in Feb 2024

8/10 Good

Przemyslaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally location budget option.
Stayed 1 night in Feb 2024

8/10 Good

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, hotel takes you back almost to the late 1800’s. Some say a bit spooky but I liked it. Brilliant location! We managed to secure one of the hotels parking slots for our stay at just £7pd and left the car there for the weekend. Everything is walking distance. I would stay again.
Stayed 2 nights in Feb 2024

6/10 Okay

Abi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff really nice. The pool and jacuzzi was very unclean. I doubt its normal for a jacuzzi to be green/brown? I rinsed my costume afterwards and dirty water was running from it. Otherwise good for a cheap stay, but only for the room. I would stay again for under £50 margin.
Stayed 3 nights in Jan 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Ok if you like sleeping in a greenhouse !
This is a good hotel. The room was fine but we didn't sleep as it was way too hot, despite turning the heater down. Didn't expect that in December. Great breakfast though but probably won't be returning .
Stayed 1 night in Dec 2023

10/10 Excellent

marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place great service and stuff
Stayed 3 nights in Dec 2023

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous old building with great features, room was lovely although a bit of maintenance needed. Fantastic bed, very friendly staff, superb breakfast and great position. We'll definitely be recommending to our family and friends.
Stayed 1 night in Nov 2023

10/10 Excellent

SIMON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olde world charm
We had a great stay, a beautiful old hotel. We enjoyed a swim and spa each day. Breakfast was lovely. We found it hot for sleeping.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Stayed 2 nights in Nov 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Karin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated & mouldy
Unfortunately, everything about this stay was terrible. We were greeted by a very unfriendly staff member on arrival. The room was smelly and mouldy. The whole hotel is Very dated - it’s a real shame as you can clearly see how impressive it would have been once upon a time.
Stayed 1 night in Oct 2023

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a great location. Stayed here a few times as always good value. Amazing pool, with long opening hours, that you can swim in when you want, instead of other hotels where they have silly booking times.
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed at the hotel before which is in a great position for Newquay and is very clean for such a large hotel. Disapointed with the room. Same room as previous year which is so small.
Stayed 2 nights in Sep 2023

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

Tamsin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Shelly

Stayed 1 night in Sep 2023

8/10 Good

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vikki
Love this hotel staff are friendly and it’s dog friendly to fantastic breakfast had a room overlooking the sea
Stayed 2 nights in Sep 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely old hotel in a great location, close to shops, bars and restaurants and also Newquay's beautiful beach's. The worst part is the that the smoking area is right next to the main entrance. So you have to walk through a ploom of smoke or, if the door is open the hotel smells of smoke. Its not all of the time, but not nice when there are a few people out there smoking.
Stayed 3 nights in Sep 2023

6/10 Okay

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but no bar and restaurant
Stayed 4 nights in Sep 2023

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no complaints except for poor shower
Stayed 7 nights in Sep 2023

8/10 Good

Gavin

Travelled with group
Liked: Staff & service, room comfort
Good overall stay
Hotel & facilities were a bit dated but staff were friendly & bed was comfortable so a good stay overall.
Stayed 3 nights in Sep 2023

10/10 Excellent

kylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a fab location. Room was massive and very comfortable bed and sofa. Had a sea view if you are tall enough to see over the roof. Location is brilliant, shops right outside with two beaches a few minutes walk away. The spa was well equipped and clean, great steam room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andy

Stayed 3 nights in Aug 2023

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Facilities excellent, pool super, and staff friendly and helpful. In places the decor was a bit tired - hall carpet for example - and if you need quiet at night best ask for a quiet room as there was quite a lot of noise from people in the street late at night. This hotel provided everything i needed at a price i could afford so a big thumbs up from me
Stayed 7 nights in Sep 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely stay here. Throughly enjoyed it. Staff were great, breakfast was lovely and the room was nice too. So much history to this place. Would love to come back
Stayed 3 nights in Aug 2023

4/10 Poor

Lisa

Travelled with family
Disliked: Staff & service, room comfort
Disappointing response to room error
Paid extra for “Superior” family suite with double bed&2 single beds for our 2 teenagers plus a sea view disappointed to get a basic family room with little old wobbly bunk beds. Paying nearly £700 for 2 nights wasn’t expecting Surf Hostel standards!! Raised issue with on site female manager with pink hair told she’d arrange for housekeeping to put a double sofa bed in room instead as all rooms booked out. Next day this still hadn’t happened so raised issue again told she could only offer an apology. Asked for financial compensation as teenagers having to set up mattresses on floor to sleep and significant difference in price from standard to superior suites and told no. Asked for the Hotel Manager I a Curtis to call me to discuss further and still waiting. Also toilet blocked which reported to maintenance to fix and gross live silverfish in bathroom as not been cleaned good enough. Hotel has passed its time sadly, great location though. Breakfast good selection and tasty with pleasant sea views. Staff let place down.
Stayed 2 nights in Aug 2023
Response from Legacy Hotel Victoria on Aug 14, 2023
Thank you for staying with us at Legacy Hotel Victoria. We're sorry you didn't fully enjoy your stay with us. Your comments have been passed on to our hotel manager who will be in touch in due course.

2/10 Terrible

Robert

Stayed 1 night in Aug 2023
Response from Legacy Hotel Victoria on Aug 12, 2023
Thank you for staying with us at Legacy Hotel Victoria, we appreciate your feedback and hope to welcome you again in the future.

8/10 Good

Laura H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely and central for exploring the coast. Staff were lovely and very good breakfast. However it was disappointing that the jacuzzi wasn't working as this was one of the reasons we booked this hotel.
Stayed 4 nights in Jul 2023
Response from Legacy Hotel Victoria on Aug 6, 2023
Thank you for staying with us at Legacy Hotel Victoria. We're so pleased to hear that you found our breakfast and customer service to be a high standard. We're sorry that the jacuzzi wasn't working while you stayed with us, however due that we have had some of our facilities unavailable we do not advertise them on any of our websites and it is also mentioned in all confirmation emails at the time of booking. We are happy to say that we now have our jacuzzi, pool, gym and sauna fully functional and available for guest use. We hope you enjoyed your time in Newquay and hope to welcome you again in the future.

8/10 Good

Zack

Stayed 3 nights in Jul 2023
Response from Legacy Hotel Victoria on Aug 24, 2023
Thank you for staying with us at Legacy Hotel Victoria, we appreciate all feedback and hope to welcome you again in the future.

6/10 Okay

Joyce

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Legacy Hotel Victoria on Jul 27, 2023
Thank you for staying with us at Legacy Hotel Victoria. We appreciate all feedback and hope to welcome you again in the future.

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Legacy Hotel Victoria on Jul 20, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hotel Victoria Newquay - very good.
All Staff were lovely and helpful! Room very clean with plenty of teas/coffee/ soaps etc. Shower tricky to work temperature - not consistent plus shower head wasn’t stable so hard to prevent water going down back of bath. Would have also preferred fully opening windows, it was very restricted - although appreciate for safety. Disappointed sauna / steam room out of order majority of week but otherwise everything very good. I can’t rate the cleanliness of the hotel higher.
View from room, with window fully open.
Stayed 6 nights in Jul 2023
Response from Legacy Hotel Victoria on Jul 18, 2023
Thank you for staying with Legacy Hotel Victoria, we appreciate all feedback and hope to welcome you again in the future.

10/10 Excellent

Mike

Stayed 1 night in Jul 2023
Response from Legacy Hotel Victoria on Jul 18, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.

10/10 Excellent

Barbra

Travelled with family
Liked: Cleanliness, staff & service
The views and location are super, the staff was really great - cheerful, nice, helpful. The hotel has great bones, high ceilings, beautiful windows and detail, and you can see how grand it was. It’s a bit tired and needs a little refresh (pool shower better than room shower, lift is being repaired, sauna not working maybe new carpets and some fresh paint, bath refresh would be super), but it was very comfortable and we loved our stay. We would certainly visit again. Nice heated pool. Lots of space. Big breakfast.
Stayed 7 nights in Jun 2023
Response from Legacy Hotel Victoria on Jul 3, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.

8/10 Good

kevin

Liked: Cleanliness, staff & service
The property is quite dated, however the breakfast was excellent, the bed was comfortable and the room was clean There is a noise from outside if you are on the front of the building as it does get quite busy but nothing really to moan about Parking facilities very good and reasonable I will return when in the area again
Stayed 3 nights in Jun 2023
Response from Legacy Hotel Victoria on Jun 30, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.

4/10 Poor

Katarzyna

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Legacy Hotel Victoria on Jun 23, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.

10/10 Excellent

Shelagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Legacy Hotel Victoria on Jun 15, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, room comfort
While the property is dated and in need of some refurbishment, I really enjoyed my stay. The room was very comfortable, clean with enough space to unpack and not feel cramped. Everything worked well, slept great, very quiet at night, great hot water in the shower, nice towels. Service from the staff was excellent and very welcoming. Breakfast buffet was top notch. Can't beat the location in the very center of town and the price was excellent value. Highly recommend.
Stayed 1 night in May 2023
Response from Legacy Hotel Victoria on Jun 6, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.

4/10 Poor

Craig

Stayed 3 nights in May 2023
Response from Legacy Hotel Victoria on Jun 5, 2023
Thank you for staying with Legacy Hotel Victoria. We apologise for the issues experienced during your visit.

8/10 Good

Michael

Stayed 2 nights in May 2023
Response from The Reception Team on May 30, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.

2/10 Terrible

Mrs Claire

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Checking in- Quick but things missed ie I am disabled so and I needed a disabled parking place I had called 4 days before and was told they would sort it when we arrived I was told the parking outside is for disabled guests I explained I have a blue badge and I noted this on my booking. This had been missed. Also we were given a room on second floor. With no lift in service. No notifications of no lift was given before we got there. We were told that we were sent an email to tell us that the lift was under maintenance. We never got anything from them. Once in our room for the duration we had no hot water so we had cold showers. We were staying 2 nights. When asked about the water we were told an emergency plumber was on the job. No one in hotel had hot water everyone was complaining. One the last day I asked about their complaints process I was asked to leave my details and the manager would contact me but I am waiting their call. Breakfast was good.
Stayed 2 nights in May 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel
Staff are always helpful and friendly here made sure I had a room on first floor and a parking space as I have mobility issues that’s why I have been using this hotel for many years
Stayed 1 night in May 2023
Response from The Reception Team on May 7, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Decor was a bit dated needed to be painted in many areas. Not in as good a condition as my previous visit 20 years ago. Staff were very nice and helpful Birds were a problem there was a lot of noise which began at 4.30 am
Stayed 4 nights in Apr 2023
Response from The Reception Team on Apr 27, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.

10/10 Excellent

CHRISTOPHER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall.
Stayed 2 nights in Apr 2023
Response from The Reception Team on Apr 18, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.

8/10 Good

Bhavdeep Maheshchandra

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2023
Response from The Reception Team on May 5, 2023
Thank you for staying with Legacy Hotel Victoria, we hope to welcome you again in the future.