The rooms are not suited for a family of 4: sofa beds extremely uncomfortable and squeaky, only 2 chairs on terrace, small wardrobe, only 1 bedside lamp.
The rooms are not sound proofed and noise from neighbors was extremely noticeable, especially at night.
We found the bathroom not cleaned to appropriate standards. The bathroom fittings are damaged, worn, stains of rust, scale and mold all around.
The glass balcony doors had prints all over - they looked like they hadn't been cleaned for the season.
Interior and exterior walls in many places around the hotel areas are dirty, patched with paint.
Sewage smells pop up around the resort, particularly around the stairs near the elevator.
There are no rules in place for pool side sun-beds with many people placing towels before heading to breakfast, therefore taking advantage before others.
Staff at bar seemed unengaging and fed up with serving tourists. The Saturday night entertainment was extremely poor, other nights were very enjoyable, particularly the saxophonist.
Overall, the hotel is lacking effective management, maintenance, attention to detail in all aspects as well as a warm welcoming atmosphere.
Having stayed in another 5 star hotel in Roda, I am surprised this hotel is authorized to run as a 5 star.
Having said all of the above, our stay was saved by the restaurant food and its location - amazing view and beautiful, clean sea water.