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Reviews of Scandic Sydhavnen

4 out of 5
Scandic Sydhavnen
Sydhavns Plads 15, Copenhagen

Reviews

7.8

Good

Rating 10 - Excellent. 279 out of 1001 reviews" "
Rating 8 - Good. 441 out of 1001 reviews" "
Rating 6 - Okay. 180 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good, the attention at the counter also good.
Stayed 13 nights in Nov 2023

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

rory

Travelled with group
Disliked: Staff & service, property conditions & facilities
Reported issue to front desk and was told that they might be able to address the issue. The issue was never addressed by faculty and staff.
Stayed 4 nights in Aug 2023
Response from Sarah on Oct 26, 2023
Dear RoryThank you for your feedback.I am sorry to hear that the issue was not addressed properly during your stay. If there is anything you would like us yo look further into please contact us directly by email sydhavnen@scandichotels.comKind regards,SarahSydhavnen

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was unexpectedly better than I was expecting - clean, contemporary, close to station for access to City Centre and very helpful staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Jeff

Stayed 1 night in Aug 2023

8/10 Good

marjory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Kaj on Aug 21, 2023
Thank you for taking the time to rate your stay. We appreciate your feedback and are glad to see that you had a positive experience overall. If there are any specific areas you think we could improve, please feel free to share. We hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 Okay

Jens

Stayed 3 nights in Jul 2023
Response from Kaj on Aug 21, 2023
Thank you for your feedback. We're sorry to hear that your experience was not fully satisfactory. If you have any specific concerns or suggestions you'd like to share, please don't hesitate to provide more details. We're always looking to improve and provide the best possible experience for our guests.

10/10 Excellent

itamar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast!!!
Stayed 1 night in Jun 2023
Response from Kaj on Jun 9, 2023
Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed our breakfast and that it met your expectations. Providing a pleasant dining experience is important to us, and we are glad that our breakfast offerings left a positive impression.We appreciate your kind words and the 5-star rating. Your satisfaction is our priority, and we are grateful for your support. If there is anything else we can do to enhance your experience in the future, please do not hesitate to let us know.We look forward to welcoming you back for another enjoyable stay.//Best RegardsScandic Sydhavnen

8/10 Good

Kiran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By Scandinavian standards hotel adequately priced. It's 4 minutes by train to central Copenhagen station. Station is literally a 2 to 3 min walk from the hotel. There are a few take away places close by and a convenient supermarket called netto next to the train station. Also excellent breakfast provided by the hotel. Down side pretty basic room and no amenities in the room etc coffee/tea kettle. Overall a solid product by the hotel.
Stayed 2 nights in Apr 2023
Response from cille on May 2, 2023
Dear Kiran. Thank you so much for giving us a review. We are thrilled to hear how you were happy with our location and breakfast ! We truly hope to welcome you back another time. Kindest regards,Scandic Sydhavnen.

8/10 Good

BEN

Stayed 1 night in Jan 2023
Response from Victoria on Jan 18, 2023
Hi Ben,Thank you for your review of your stay with us - it's always much appreciated!We hope to see you again very soon!Best regards,Team Scandic Sydhavnen

2/10 Terrible

Craig

Stayed 1 night in Dec 2022

8/10 Good

Glen

Stayed 3 nights in Aug 2022
Response from cille on Sep 9, 2022
Dear Glen. Thank you so much for taking your time to give us a review. We appreciate it. Hopefully we get to welcome you back one time in the future. Best regards, Scandic Sydhavn.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel at this price in Copenhagen, close to town center and everything, free onsite parking. Will definitely stay here next time visiting Copenhagen. Highly recommended.
Stayed 3 nights in Aug 2022
Response from cille on Sep 9, 2022
Dear Robin. Thank you very much for your nice review. We are happy that you liked staying with us, and even more happy that you most likely will get back to us at your next visit in Copenhagen. I wish you a lovely weekend. Best regards,Scandic Sydhavn.

8/10 Good

Dorin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Allan on Aug 25, 2022
Dear Anonymous,Thank you for your review. We appreciate you take your time to give us some feedback.Best regards,Allan, Scandic Sydhavnen

10/10 Excellent

Richard

Stayed 2 nights in Aug 2022
Response from Allan on Aug 13, 2022
Kære Richard, Tak for din feedback. Vi er glade for at se du havde et godt ophold hos os. Mange hilsner, Allan, Scandic Sydhavnen

4/10 Poor

Ammar

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It didn't worth the price and the standard that i was expected from Scandic hotel!
Stayed 3 nights in Apr 2022
Response from Allan on Apr 19, 2022
Dear Ammar, Thank you for your review. We are sorry to hear about your experience with out hotel. We are aware that our rooms needs an update, and we are waiting for more information regarding that. Hopefully soon, we will know when it will start. Have a wonderful day! Best regards, Allan, Shiftleader Scandic Sydhavnen

6/10 Okay

Kaaka

Stayed 2 nights in Feb 2022
Response from Allan on Feb 21, 2022
Kære Kaaka, Tak for din feedback! Vi sætter stor pris på det og håber vi kan byde dig velkommen en anden gang. Mange hilsner Allan, Shiftleader

10/10 Excellent

poul

Stayed 1 night in Oct 2021
Response from Rekha on Dec 21, 2021
Kære Poul Tusind tak for den flotte bedømmelse. Det er vi meget glade for. Vi håber at vi snart kan byde dig velkommen igen. Med venlig hilsen Team Scandic Sydhavnen

8/10 Good

niels peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Philip

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021
Response from Ole Hogh / General Manager on Oct 12, 2021
Kære Philip Mange tak for din feedback af dit ophold hos os. Vi håber at se dig igen en anden gang. Mvh. Ole Høgh

4/10 Poor

Finn

Disliked: Amenities, property conditions & facilities
Small and tired rooms
Stayed 1 night in Sep 2021
Response from Ole Hogh / General Manager on Oct 7, 2021
Dear Finn Sorry that the rooms did not live up to the expectations. We are planning renovation as soon as the crisis is over. BR Ole

4/10 Poor

Halldor

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Ole Hogh / General Manager on Sep 15, 2021
Thank you for the feedback. BR Ole

8/10 Good

Søren

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ole Hogh / General Manager on Sep 20, 2021
Hej Søren Tak for den fantastiske score. Mvh. Ole

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021
Response from Ole Hogh / General Manager on Aug 27, 2021
Tak for den flotte score. Mvh. Ole

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Ole Hogh / General Manager on Jul 26, 2021
Tak for den flotte score :-) Mvh. Ole

2/10 Terrible

Erman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My boss checked in here and said it was a terrible place and room was very bad as well - he left right away did not sleep there and have been trying to get a refund but impossible.
Stayed 1 night in Jun 2021
Response from Ole Hogh / General Manager on Jun 14, 2021
Dear Erman Sorry to hear about your boss' stay with us. If you have comments on what we can improve. Please send them to sydhavnen@scandichotels.com BR Ole Hogh

10/10 Excellent

Tobias

Stayed 4 nights in Jul 2020
Response from Louise, Frontdesk shifteader on Aug 14, 2020
Kære Tobias. Tusind tak for den flotte bedømmelse. Det er vi meget glade for. Jeg håber du har lyst til at besøge os igen. Med venlig hilsen. Louise, Frontdesk shiftleader

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4 star hotel.
It’s not a 4 star hotel.
Stayed 1 night in Jul 2020
Response from Louise, Frontdesk shiftleader on Jul 26, 2020
Dear Anonymous. Thank you for taking the time to give the hotel a review. I hope you have enjoy your stay with us. Kind regards. Louise, frontdesk shiftleader

4/10 Poor

Nicola

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Best regards, Robin Åhman - Supervisor on Jul 16, 2020
Dear Nicola, Thank you for taking the time to give the hotel a review. I hope you will visit us again another time.

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2020
Response from Louise, frontdesk shiftleader on Mar 8, 2020
Kære Julie. Tak for din tid og bedømmelse af hotellet. Det sætter vi stor pris på. Jeg håber du har lyst til at besøge os igen. Med venlig hilsen. Louise, Frontdesk shiftleader

8/10 Good

Craig

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay close to train station with easy access!
Enjoyed our stay, staff were friendly was about to check in early which saved us having to carry bags around unnecessarily. The only thing we missed was tea and coffee in our room still available 24 hour from shop next to reception.
Stayed 1 night in Jan 2020
Response from Kind regards Robin Åhman. Front Office Shiftleader on Feb 18, 2020
Dear Tim, Thank you for your feedback and rating. I am very pleased to hear that you enjoyed your stay here at Scandic Sydhavnen. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent breakfast and good furniture and beds in the room but TV is very limited and a kettle would be very welcomed as is the case in most of the hotels in Europe.
Stayed 2 nights in Jan 2020
Response from Kind regards, Robin Åhman - Shiftleeder on Feb 18, 2020
Dear Mr. David Thank you for taking the time to give the hotel a review and your feedback I hope you will visit us again another time.

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good!
Good size room, very quiet Good parking at the hotel, Good breakfast buffet Friendly staff
Stayed 1 night in Dec 2019
Response from Robin Åhman. Front Office Shiftleader on Dec 24, 2019
Dear Jan. Thank you for your good feedback and rating. I am very pleased to hear that you enjoyed your stay here at Scandic Sydhavnen. We hope to see you again soon. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Louise on Dec 3, 2019
Dear Anonymous Thank you for staying with us and for the fantastic rating. I hope you will visit us again another time Kind regards Louise, Frontdesk Shiftleader

8/10 Good

Martin Haubjerg

Stayed 4 nights in Nov 2019

8/10 Good

Henrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Louise on Dec 1, 2019
Kære Henrik Tak for din tid og bedømmelse af hotellet. Det sætter vi stor pris på. Du ønskes en dejlig weekend. Med venlig hilsen Louise, Frontdesk Shiftleader

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Kind regards Robin Åhman. Front Office Shiftleader on Nov 20, 2019
Dear Anonymous. Thank you for your feedback and rating. I am very pleased to hear that you enjoyed your stay here at Scandic Sydhavnen. We hope to see you again soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Shabby
Needs a lot of TLC. Front desk and restaurant staff are great. Rooms are very tired, poorly maintained and cleaned poorly. Breakfast quality has been dropping over last year. Sadly need to find somewhere else from now on
Stayed 2 nights in Sep 2019
Response from Mitzi Front desk Manager on Oct 8, 2019
Dear Guest, Thank you for your time and feedback. Im very glad that you found the front desk and restaurant staff to be great. Im very sorry that you didint like the breakfast buffet. We have over 100 different choices and always vegan and glutenfree alternatives. I wish you a nice day. Best regards Mitzi Front desk Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Kind regards Robin Åhman. Front Office Shiftleader on Sep 22, 2019
Dear Anonymous. Thank you for your good feedback and rating. I am very pleased to hear that you enjoyed your stay here at Scandic Sydhavnen. We hope to see you again soon

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location is good, 5 minutes from a train station. It was nicely built, how ever it has a terrible management; specially the cleaning service. There’s not a specific word to describe what we had to face when getting our room. Clipped nails on the floor, hairs, mold the shower floor and curtains. Nasty, gross, disgusting! We used a plastic bag to get a shower daily; pretty sure we could get a fungus there! Like it was a cheap hotel, but it’s not
Stayed 4 nights in Aug 2019
Response from Front Office Shiftleader, Robin on Sep 11, 2019
Dear Anonymous. Thank you for your feedback and rating. I am very pleased to hear that you enjoyed your stay here at Scandic Sydhavnen. We hope to see you again soon. Kind regards Robin Åhman.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe upgrade bathroom showers - shower curtain very dirty and tiles need regrout as its moldy.
Stayed 1 night in Aug 2019
Response from Mitzi, Front desk Manager on Oct 8, 2019
Dear guest, Thank you for your time and feedback to the hotel. Im sorry that the bathroom was not cleaned. You can always contact the front desk and they will of course have the housekeeping come to your room and clean it extra. I wish you a nice day. Best Regards Mitzi, Front desk Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
It’s a good hotel, clean room and nice breakfast. The location is good enough close to A and E city train and the 10 bus. The price I got was fair. However, there weren’t a minibar and a safebox in the room, which at least about the minibar was the first time in my life I experienced that. No free water was offered in the room. But, the staff is super nice, helpful and caring. There is also a few activities like minigolf that is doable in the hotel itself.
Stayed 3 nights in Aug 2019
Response from Mitzi, Front desk Manager on Oct 8, 2019
Dear guest, Thank you for taking the time to give the hotel feedback. Im very glad that you like the location of the hotel and Im very glad that you found the staff to be super nice. We dont have minibar in our rooms but we have a small shop in the lobby that is open 24 hours. I hope you will visit the hotel again. Best Regards Mitzi, Front desk Manager

8/10 Good

GIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019
Response from Shift Leader on Aug 16, 2019
Dear Anonymous. Thank you for staying with us and for rating us. We hope to see you again at the hotel. Best regards Veronika Shift Leader/front desk

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Shift Leader on Aug 16, 2019
Dear Anonymous. Thank you for staying with us and for rating us. We hope to see you again at the hotel. Best regards Veronika Shift Leader/front desk