Ratings based on 2,748 Verified Reviews

3.9 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveller from Quebec City

very well located hotel

Posted 8-Jun-2017
very well located hotel just beside the central train station. walking distance to all sites. ask for a room not overlooking the trains (that circulate at night also). The wifi was not working properly. Expensive but Copenhagen is expensive.
2 out of 5
by A verified traveller from Brussels

City break

Posted 22-May-2017
Pros: It had a nice old bar/reception area. It was well located. The staff were pleasant and helpful.
Cons: Rooms need modernising and clearer descriptions of room size and bed size when booking is essential. I felt ripped-off. This isn't London or New York!
Location: The Tivoli Gardens amusement park is opposite the hotel. The main visitor centre and central rail station are also very close.
I booked 2 nights accommodation in this hotel at over £200 per night for a single use room, but assuming it was a decent sized room with a double bed as shown in the hotel's photographs. I was therefore shocked to find my room was tiny with a single bed and an ensuite bathroom the size of a caravan bathroom. The window looked out onto a fire escape and back alley. I queried this with reception who said not all rooms were the same size. I was moved to a bigger room after 30 mins but it still had a single bed. The quality of the furnishings/fittings were not great i.e. a shelf in the bathroom that was broken and unusable, a storage unit that was warped and ready for the skip and no shelf in the shower area. The tiny duvet didn't even cover the whole bed! The room looked out on to the railway with frequent trains which was noisy - no double glazing fitted. This would all be acceptable in a 2 or 3 star (max) hotel but not a 4 star at these prices.
5 out of 5
Recommended
for Everyone
by A verified traveller from H

Historic hotel close to central station and tivoli

Posted 9-May-2017
Lovely old hotel with friendly and helpful staff. Comfortable, clean but not immaculate rooms. The hotel was perfect for us because it was very central and had the amenities we needed, but some parts of the hotel are a little faded. The library bar is a great place for a drink, especially at the weekend when there is live jazz. Breakfast was included and was very good with fruit, cold meats and cheeses and cooked eggs/bacon etc. Fantastic bread. Our room overlooked the railway, but noise was greatly reduced once the window was closed and we hardly noticed the trains. Kettle in room was much appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveller

Central, good value

Posted 21-Apr-2017
Copenhagen was amazing. Very child friendly and lots to see and do and easy to get around!
4 out of 5
Recommended
for Everyone
by A verified traveller from Israel

Nice hotel, helpful stuff

Posted 19-Apr-2017
We had a good experience, close to tivoli and city center. Nice spacious room.
5 out of 5
by Travis

Posted 18-Mar-2017 on Hotels
Great location
4 out of 5
by Junior

Love there "library" bar

Posted 18-Mar-2017 on Hotels
Nice hotel. Love there "library" bar. Friendly staff, but a my check in took to long. The rooms are fine, but the bathroom needs a update. And on a personal note, I am not into the Swedish looking style in the bathroom (but this is a teste thing).
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Ontario Canada

Great Location

Posted 6-Mar-2017
Pros: Central Location and the coffee shop. Liked having the fridge in the room.
Cons: Update bedrooms
Location: Lots of eateries nearby especially in the train station.
Great location by the train station. This is an old hotel with character. It has a great coffee shop attached and the dining room food was very good. The bedrooms are very small and could us an update.
3 out of 5
by Stephen from Sweden

Great location. Dilapidated Hotel.

Posted 3-Mar-2017 on Hotels
Good location is the only good thing about this hotel. For the amount of money they're asking per night they could at least try and do some maintenance maybe some paint maybe some Plumbing. Incredibly dilapidated Hotel on the verge of falling apart.
5 out of 5
Recommended
for Everyone
by A verified traveller from Port Jefferson, NY

Copenhagen Plaza - Fantastic!!

Posted 21-Feb-2017 on Orbitz
Pros: Historic
Cons: Restaurant Staff
Location: Convenient
Delightful place to stay in the heart of everything. Amazing staff!!