Ratings based on 2,488 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromChester

Lovely hotel in the heart of Copenhagen

Posted 25-May-2016
Pros: Full of character, charisma, comfortable room at back of hotel although view out of window not brilliant! Staff were friendly and helpful.
Cons: Bathroom could do with a makeover, more care to cleaning areas such as around sink drain, bottom of shower door, under cistern lid. New fluffy towels!
Location: Very central next to Central station and bus stops. Plenty museums, Tivoli gardens, City Hall square, river cruises, hop in/hop off buses.
Hotel was very traditional full of character with its old style lift and glass door in core of the hotel. I had requested a room overlooking Tivoli gardens but as there was a lot of development work going in, we were relieved to be in a room at the back which was really quiet. We slept really well, although the miles we walked around the city may have contributed to this! The hotel was located directly next to Central station and yet there was no noise from what is a very busy station. Tivoli gardens is just opposite the hotel and is a must to experience although you have to pay 100 krona to get in before you can go for a meal or drink! Still worth seeing though. Public transport is really good, you can even get a free bus to the Carlsberg museum which again is worth a visit. So many attractions, museums and river cruises, not to mention a train ride or bus ride to Malmo in Sweden to see and do, you could easily stay for a week and still not see everything. That is if you can afford to! Copenhagen, as wonderful as it is is not cheap! You can pay £5 for a small beer, £70 for a 2 course Italian meal including a half bottle of very nice wine and £7 for two ice cream cones! The river cruises are a must, you see more of the city from a very different perspective and the hop on/hop off buses are good value. There are plenty of bars and restaurants around the city, although a visit to the China Palace restaurant was disappointing unless you enjoy your food lukewarm. Enjoyed it all!
4out of 5
by A verified traveller

Excellent location

Posted 24-May-2016
Excellent location across the street from Central Train Station and Tivoli Amusement Park. With this comes some street noise at night. Staff was extremely helpful. Hotel is showing signs of age but delivers lots of charm.
4out of 5
by A verified traveller fromHong Kong

location good, but low service standard

Posted 23-May-2016
Pros: good locat
Cons: noted guest request
I informed the staff to have twin room arrangement. And, the Staff agree and note my request before my group visiting. However, Once I arrive, the desk give me back all double rooms (although some room is upgraded......). But, the staff try to solve the problem actively
5out of 5
by A verified traveller

In the middle of downtown

Posted 20-May-2016
Pros: Bar, bikes, room decor, location
Smack in the middle of downtown so you can get anywhere. Across the street from Tivoli (carnival type of fair) and minutes from the National Museum, several castles and the beautiful town hall. Hotel bar looks like something out of a movie with soft lighting and surrounded by books and Renaissance paintings. You can rent bikes for the whole day and go biking around town to get to even further distances. A great place to stay.
4out of 5
by A verified traveller fromx

Hotel midden centrum,naast Tivoli en CS

Posted 2-May-2016
Pros: vriendelijk personeel, en geen standaard hotel
Location: Naast centraal station, vliegveld is 15 met trein naar Kopenhagen Centrum, Naast Tivoli, midden in het centrum.
Prettig hotel met mooie bar met live muziek. Onze kamer was op de achterzijde waardoor geen balkon en mooi uitzicht hadden maar keken tegen een steiger aan. (tip, vraag een kamer met balkon) Kamer was schoon en voor 3 personen goed te doen. De kamer kan wel een schilderbeurt gebruiken en dit geldt ook voor de badkamer, tegeltjes waren hier en daar gescheurd. Ontbijt was lekker en goed. Handig is dat je fietsen kan in het hotel kan huren, deze waren bijna zo goed als nu. Het is een gezellig hotel wat alleen hier en daar wat oud is maar dit geeft geen belemmering voor een prettig verblijf.
2out of 5
by A verified traveller

Posted 24-Apr-2016
Shampoo/shower gel was not replenished, bin not emptied and one morning i found all the towels had been removed and not replaced, clearly they have issues with housekeeping. Breakfast is scheduled for 6:30 but was delayed one morning so i missed out or would have missed my train.
4out of 5
by A verified traveller fromUK

Nice hotel, excellent staff and lovely holiday

Posted 21-Mar-2016
Pros: Eccentric, nice sized room, and excellent facilities. Really good location next to the Copenhagen Central Station.
Cons: Maybe warn guests that there may be a bit of noise from the construction.
Went to Copenhagen for a three-day break and stayed in the Copenhagen Plaza for 2 nights. Upon arrival we were greeted by polite reception staff and even though we arrived before check in time our room was ready and we could go straight up. The room was spacious and comfy with a view of Tivoli gardens. The room was well equipped and the safe in the room proved useful. There was a bit of noise from construction works nearby but this didn't take away from our experience. Upon check out the reception staff were once again polite and were helpful when we asked if we could leave our bags at the hotel for the day.
2out of 5
by A verified traveller fromHoorn, Netherlands

Posted 17-Mar-2016
The hotel is on a great location but the building is extremely old and really crying for renovation. The crew is very helpful and kind. The rooms are very clean. The ventilation system is also very old and very noisy. That makes the hotel not a choice for a second time. I feel pity for the girls and boys working there because they really do all possible for the guests to feel well and welcome. But the facilities are simply not responding to 4 ****.
5out of 5
by A verified traveller fromLondon

Great location, very friendly staff

Posted 14-Mar-2016
Pros: The location, the staff, the view
Location: The majority of tourist sites are within walking distance to the East of the hotel. Including Rosenborg, Amelianborg, SMK, Nyhaven and others.
We requested a Tivoli Gardens view and I'm glad we did because even though they were closed for the winter the view across the gardens to the city beyond was beautiful. All of the hotel and restaurant staff that we encountered were very friendly and always happy to help. The location was perfect for exploring as well as being handy for numerous shops and of course for the central railway station.
3out of 5
by A verified traveller fromManchester

Well placed for sightseeing.

Posted 8-Mar-2016
Pros: The restaurant,the bar and the staff as well as the location.
Cons: The room we were allocated was on the 5th floor(505).Although big enough it was very tired and needed at least a coat of fresh paint.
Location: Easy to get to and from the airport by train.Hop on-Hop off bus close to hotel.Tivoli Gardens closed until 16/04/16 undergoing major repairs.
A lovely place to visit and explore.Although we found it quite expensive to eat/drink out we enjoyed it. We booked a table for one night in the hotel restaurant and were very pleasantly surprised with the food quality. The waiter (Lars) was a very proffesional man and extremely pleasant. A mention for the young blonde girl who waited at breakfast she was very efficient and pleasant.