Standard Room, 2 Queen Beds

Reviews of Holiday Inn Express & Suites Cooperstown

2.5 out of 5
Holiday Inn Express & Suites Cooperstown
4758 State Highway 28, Cooperstown, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1002 reviews" "
Rating 8 - Good. 272 out of 1002 reviews" "
Rating 6 - Okay. 54 out of 1002 reviews" "
Rating 4 - Poor. 19 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Mar 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

8/10 Good

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 18, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Brian

Liked: Property conditions & facilities
Moo
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 17, 2024
Brian, we would like to thank you for staying with us. We are glad you enjoyed your stay. Thank you for the kind review and we look forward to next visit!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 5 nights in Mar 2024
Response from Front Desk on Mar 8, 2024
Tracy, We are so glad you enjoyed your stay. We thank you for your positive review and look forward to your next visit!

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Front Desk Team on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 21, 2024
Michael, thank you for staying with us. We are so glad you enjoyed your stay and we look forward to seeing you again. Thank you for the excellent review as well, we appreciate it!

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my destination and staff was great.
Stayed 1 night in Jan 2024
Response from Guest Experience on Jan 31, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean and great breakfast
Stayed 1 night in Dec 2023
Response from Front Desk Team on Jan 17, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Alyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the pool and hot tub are great.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 14, 2024
Alyssa, Thank you for staying with us at the Holiday Inn Express and Suites in Cooperstown. We are glad you had a great stay. We look forward to seeing you again!

4/10 Poor

Holly

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked into the property to begin our exploration of Cooperstown and upon entering the lobby the chlorine smell was overwhelming- no eye contact was made upon checking in (she was in fact the chewing her food throughout check in). We came down a half hour later to check out the pool and have our daughter swim- upon entering the small space there was a family of 4 coughing and wheezing. Upon gathering chairs to try to sit we had such a reaction to the chlorine in the air our eyes were burning, red and tearful. We decided to make out way to the front desk to make them aware of the situation, and we were told that it was just us, no one else had complained. Mind you, we were with the other family that was at the pool who were legitimately worried about their children, and the reason why they were so much chlorine from permeating throughout the hotel. The smell was in our nose for the next several hours, despite trying to get some fresh air outside. Both people we engaged with were rude and completely ignorant of the situation. No apologies were made and we ended up leaving a day early despite our 2 tonight reservation. We did not feel comfortable and we didn’t take advantage of the breakfast, because the cleanliness of the hotel came in to play as well. Everything had a bleached smell, like they were trying to overcompensate for some thing. Such a disappointment as we planned to enjoy our time in the town but had to cut our trip short due to the accommodations.
Response from Front Desk Team on Jan 10, 2024
Thank you for choosing Holiday Inn Express & Suites Cooperstown and for taking the time to providefeedback about your experienceWe would like to start by apologizing to you for not meeting your expectations. We strive to make eachstay as pleasant and comfortable as possible, and we will use your comments to provide a betterexperience in the future.We hope that you will visit us again and give us the opportunity to better serve you in the future.Best Regards,

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk on Jan 6, 2024
We appreciate you staying with us Megan and look forward to seeing you again!

6/10 Okay

jess

Travelled with family
Disliked: Cleanliness
Mediocre hotel at best. Not many options in cooperstown so it is what it is
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 1, 2024
Thank you for staying with us. Please let us know what we can do to make your stay more enjoyable.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 29, 2023
We thank you for choosing the Holiday Inn Express and Suites in Cooperstown. We look forward to seeing you again!

10/10 Excellent

Brigita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Team on Dec 26, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Experience on Dec 19, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 11, 2023
Suzanne, Thank you for staying with us at the Holiday Inn Express and Suites here in Cooperstown. We look forward to seeing you again!

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 11, 2023
Susan, Thank you for staying with us here at the Holiday Inn Express and Suites in Cooperstown. We are so happy that you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Brett

Stayed 2 nights in Nov 2023
Response from Guest Experience on Nov 14, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 13, 2023
Ana, Thank you very much for staying with us. We are so glad you enjoyed your experience at the Holiday Inn Express here in Cooperstown. We look forward to your next visit.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Baseball Hall of Fame. I can always trust a Holiday Inn to be clean and comfortable. Hotel personnel were very helpful with restaurant ideas and parking tips.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 12, 2023
Karen, Thank you very much for staying with us. We are very glad that you had a great stay. We look forward to seeing you again.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Experience on Nov 11, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk Team on Nov 8, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 6, 2023
Barry, We would like to thank you for staying with us and we are glad you had a great experience. We look forward to seeing you again.Thank you,Jason

10/10 Excellent

Amir

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and helpful. The surrounding area was beautiful especially during the fall time. Perfect place to stay when visiting baseball town!
Stayed 1 night in Oct 2023
Response from Front Desk Team on Nov 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Desk Team on Oct 27, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Very nice hotel and nice stay. Sometimes had to ait for someone to come to the counter from the back, but this is a very nice hotel and very comfortable.
Stayed 2 nights in Oct 2023
Response from Front Desk Team on Oct 26, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Edward, Elizabethtown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
May have been the nicest Holiday Inn we have stayed at.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on Oct 18, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown. We are glad your stay went well.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Front Desk Team

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean professional staff. Great get away place
Stayed 3 nights in Oct 2023
Response from Front Desk Team on Oct 14, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised by the overall quality of the facility. Attractive and well maintained on the outside. Inside was was nicely decorated, rooms were attractive and very functional, clean with all necessary equipment for a comfortable stay. Included breakfast buffet was to a reasonable standard and the staff was particularly pleasant and helpful
Stayed 1 night in Oct 2023
Response from Front Desk Team on Oct 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay, Great Pancakes
The room was very comfortable and quite spacious. Breakfast was very good. I really enjoyed watching the pancake machine. 😋
Stayed 2 nights in Oct 2023
Response from Front Desk Team on Oct 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

6/10 Okay

Jane

Travelled with partner
Average stay. Needs a little refurbishing-clean room rugs, replace worn cushions in dining area, replace rusted accessories in bathroom. Morning breakfast needs some help-too many guests, not enough food.
Stayed 3 nights in Oct 2023
Response from Front Desk Team on Oct 12, 2023
Thank you for choosing Holiday Inn Express & Suites Cooperstown and for taking the time to providefeedback about your experienceWe would like to start by apologizing to you for not meeting your expectations. We strive to make eachstay as pleasant and comfortable as possible, and we will use your comments to provide a betterexperience in the future.We hope that you will visit us again and give us the opportunity to better serve you in the future.Best Regards,

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient access to cooperstown, very clean , neat facility . Room was well equipped and comfortable. I did not like that they included breakfast , but had no place to refill bottled water —and charged $3 per bottle
Stayed 1 night in Oct 2023
Response from Guest Experience on Oct 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Carol M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Experience on Oct 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Team on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,Front Desk Team

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Guest Experience on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lisa

Liked: Staff & service, amenities, property conditions & facilities
The staff was very nice. The hallways and areas inside the elevator were nasty. All in all a good place.
Stayed 1 night in Oct 2023
Response from Front Desk Team on Oct 4, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

2/10 Terrible

Willard B

Travelled with partner
Broken curtains, very loud noise in bathroom fan That can not be controlled by room
Stayed 1 night in Oct 2023
Response from Guest Experience on Oct 3, 2023
Thank you for choosing to stay at the Holiday Inn Express & Suites Cooperstown and providing your honest feedback on the Guest Satisfaction Survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Experience on Sep 27, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Experience on Sep 28, 2023
Thank you for choosing to stay at the Holiday Inn Express & Suites Cooperstown and providing your honest feedback on the Guest Satisfaction Survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future.

10/10 Excellent

Mary

Liked: Amenities, property conditions & facilities
Staff were very friendly and helpful
Stayed 1 night in Sep 2023
Response from Guest Experience on Sep 26, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for our visit to Cooperstown while visiting HOF. The rooms were clean, all amenities were very accessible. Location was great with only a very short drive to all local attractions (downtown, HOF and local breweries). Quiet place to stay and very family friendly.
Stayed 2 nights in Sep 2023
Response from Guest Experience on Sep 26, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Experience on Sep 26, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice
Stayed 1 night in Sep 2023
Response from Front Desk Team on Sep 26, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Experience on Sep 23, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Cooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Tom

Stayed 2 nights in Sep 2023
Response from Front Desk Team on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,Front Desk Team

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, appreciated complimentary breakfast. Lots of parking. Fun place for groups. Would have liked to be closer to town since we have trouble driving at night.
Stayed 2 nights in Sep 2023
Response from Front Desk Team on Sep 14, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good breakfast. Quick ride to Cooperstown.
Stayed 2 nights in Sep 2023
Response from Front Desk Team on Sep 14, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Front Desk Team on Sep 11, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Sep 2023
Response from Front Desk Team on Sep 7, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things were generally good - no complaints. The only negative that comes to mind is that the carpeting in our room (121)seemed very dirty and probably needs replaced.
Stayed 2 nights in Aug 2023
Response from Front Desk Team on Sep 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & SuitesCooperstown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand and improve the guest experience. We hope that you will giveus the opportunity to serve you again in the future.Best Regards,