Exterior

Reviews of Country Inn & Suites by Radisson, Conyers, GA

2.5 out of 5
Country Inn & Suites by Radisson, Conyers, GA
1312 Old Covington Hwy Se, Conyers, GA

Reviews

7.6

Good

Rating 10 - Excellent. 362 out of 1006 reviews" "
Rating 8 - Good. 309 out of 1006 reviews" "
Rating 6 - Okay. 150 out of 1006 reviews" "
Rating 4 - Poor. 100 out of 1006 reviews" "
Rating 2 - Terrible. 85 out of 1006 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Valeria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. We got there late and the front desk staff was great.
Stayed 1 night in Mar 2024
Response from Brandy on Mar 25, 2024
Thank you so much for your good review and comments. We're so glad you enjoyed your stay with us and our staff provided excellent guest service. We look forward to seeing you again!

8/10 Good

Calvin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to a lot of food options. There are also a lot of shopping options close by. No need to travel long distances to find what you need. I would have like a better breakfast. That area could use a little work but overall it’s a decent place to lay your head.
Stayed 2 nights in Feb 2024
Response from Brandy on Mar 22, 2024
Thank you for your comments and high review score! We're so glad you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

patricia

Meh
Stayed 2 nights in Mar 2024
Response from BW on Mar 16, 2024
Thank you for taking the time to review our property. Could you please explain the reason for your review?Reviews and comments help us improve for future stays.

6/10 Okay

Ernst

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Had roaches
Stayed 5 nights in Feb 2024
Response from Management on Mar 13, 2024
We're very sorry for the issues you experienced during your stay. Did you inform the front desk? We would have gladly moved you to new accomodations at any time during your stay. Thank you for your comments and review as they help us improve.

10/10 Excellent

Andrina, Covington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from SB on Mar 10, 2024
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts have made a positive impact on our guests.Your compliments mean a lot to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back in the future and providing you with another fantastic experience.If there's anything specific that stood out to you or any way we can further enhance your future visits, please don't hesitate to let us know. Your satisfaction is our top priority.Once again, thank you for choosing Country Inn & Suites Conyers, Georgia! We can't wait to have the pleasure of hosting you again.Warm regards,Shyam BGM

10/10 Excellent

Stephan, Frostburg

Stayed 1 night in Feb 2024
Response from Brandy on Mar 22, 2024
Thank you for your high review score! We're so glad you enjoyed you stay with us and look forward to seeing you again.

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 1 night in Feb 2024
Response from Brandy on Feb 7, 2024
Thank you for your comment and review! We're so glad you enjoyed our staff members. We look forward to seeing you again!

4/10 Poor

Melissa, Matthews

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The furniture is horrible. The tvs are to small. The room felt like I was in a bad motel
Stayed 1 night in Jan 2024
Response from Brandy on Feb 4, 2024
We're very sorry you did not enjoy your stay with us. We are currently in the process of rennovation, this includes new furniture and new TV's. Hopefully, you would consider staying again once the rennovation is completed. Thank you for your review and comments as they help us improve.

6/10 Okay

Felicia

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk staff extremely pleasant and courteous. The front desk lady said check out is at 11:30 but you can stay til 12 for nothing extra. House keeper knocks on door at 11:50 saying check out at 11:30 and she sat outside the door talking about us in a different language. Husband said breakfast was good . Overall 4.5
Stayed 1 night in Jan 2024
Response from Brandy on Feb 1, 2024
Thank you so much for your comments and review as they help us improve. I will get will the housekeeping dept to address this matter and prevent any future issues. We're very glad you enjoyed the breakfast and front desk staff. Thank you again!

8/10 Good

Kevin, Myrtle Beach

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Front desk young lady was great! Pool area was closed & location is difficult to get in and out of. Hotel is clean.
Stayed 1 night in Jan 2024
Response from Brandy on Feb 1, 2024
Thank you for your high review scores and comments. We're very sorry the pool was closed during your stay. We have a regular person maintaining it now to ensure no future closures. We hope you would give us another chance and look forward to seeing you again one day!

10/10 Excellent

Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad y’all had to pool open!
Stayed 1 night in Jan 2024
Response from Brandy on Feb 1, 2024
Thank you for your high review scores and comments. We're glad you enjoyed your stay and look forward to hopefully seeing you again!

6/10 Okay

Deanna

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brandy on Feb 1, 2024
Thank you for your review. We hope you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandy on Feb 1, 2024
Thank you for your high review scores. We're glad you enjoyed your stay and look forward to hopefully seeing you again!

2/10 Terrible

Jennifer

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty had dirty hand prints on the walls and on the bathroom door, had pubic hair all on the bathroom floor, microwave had food in it still and slimy stuff on the little mini fridge, and the was stuff dripping down on the walls next to the bed. Breakfast time the lady is rude and if you spill anything she will immediately start yelling at you to clean it up and her and the staff was complaining about the guest coming to eat. Real nasty behavior. Won’t recommend this place nor will I ever stay there again.
Stayed 2 nights in Jan 2024
Response from Brandy on Feb 1, 2024
We're very sorry for the bad experience you had with us. The issue with the breakfast host has been addressed as well as I have looked into the housekeeping attendant that previously cleaned your and will be addressing the issues with them too. Thank you for your review and comments as they help us improve.

10/10 Excellent

Rondelle

Stayed 2 nights in Jan 2024
Response from Brandy on Feb 1, 2024
Thank you for your high review scores. We're glad you enjoyed your stay and look forward to hopefully seeing you again!

10/10 Excellent

Reginald

Stayed 5 nights in Dec 2023
Response from Brandy on Feb 15, 2024
Thank you for your high review score! We're so glad that you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Jae Bee

Stayed 1 night in Dec 2023
Response from Brandy on Feb 1, 2024
Thank you for your high review scores. We're glad you enjoyed your stay and look forward to hopefully seeing you again!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brandy on Feb 1, 2024
Thank you for your high review scores. We're glad you enjoyed your stay and look forward to hopefully seeing you again!

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the elevator exit, 5th floor, Maintenance should do the hotel the service of painting an area of wall clearly needing painting. Management should require staff to wipe inner side of rooms glass windows, say, at 10-day intervals.
Stayed 2 nights in Dec 2023
Response from Brandy on Feb 1, 2024
Thank you for your review and comments as they help us improve! We are currently in the process of painting so I will get with the rennovation team to ensure the area you mentioned is corrected. We look forward to seeing you again!

4/10 Poor

Tammie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed at better Super 8’s!
This has to be the worst hotel we’ve ever stayed at. As soon as you walk in it stinks and the lady at the desk wasn’t that friendly either. I’ve slept on a blow up mattress losing air in a tent that was way more comfortable than than what they called a bed. The hallways even on the 6th floor stunk. The free breakfast, well it’s free breakfast and you can’t ask for much. But the grumpy lady sitting on her butt not wanting to do her job fussing at people to throw away their waffle cup (while they were still in the process of making their waffles) was a little over board. It’s very convent to the town so that’s a plus!
Stayed 1 night in Dec 2023
Response from Brandy on Feb 1, 2024
We're very sorry about the issues you experienced during your stay. I will be addressing your comments with our whole staff to ensure that issues like these do not happen again. Thank you for your review and comments as they help us improve.

6/10 Okay

Shermonicai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Safe and convenient
Stayed 2 nights in Dec 2023
Response from Brandy on Feb 1, 2024
Thank you for your review score and comments. We're glad you enjoyed your stay and look forward to seeing you again.

2/10 Terrible

NORMA L

Stayed 1 night in Dec 2023
Response from Brandy on Feb 1, 2024
We're very sorry you did not enjoy your stay with us. Thank you for your review.

10/10 Excellent

LaKristian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was simple and easy. Very quiet with very sweet staff
Stayed 1 night in Dec 2023
Response from glee on Dec 21, 2023
thank you so much for your review. We look forward to having you rerturn as our guest in the future.

6/10 Okay

Emmanuel

Liked: Cleanliness, staff & service
I expected better
The front desk staff was absolutely excellent. I. Couldn't help but tip her. And she didn't even aant it. I was assigned a room, but as I walked to the door, it was open with someone carrying out repairs. When she saw me, she decided to stop and allow me access to my room. I decided tonignore that, but few minutes after, two men came entering the room with thei own key while I was inside. It was the strongest experience. They said they had some repairs to do also. I was wondering why they sent me to the room if they had that much work to do there. It definte spoiled my mood
Stayed 1 night in Dec 2023
Response from Brandy on Feb 2, 2024
We're very sorry for the issues with the maintenance team during your stay. There must have been a miscommunication with the vacant and assigned rooms. Thank you for your comments and review as they help us improve. We are glad to hear about the good experience you had with the front desk staff.

10/10 Excellent

Michael

Stayed 4 nights in Nov 2023
Response from Brandy on Feb 1, 2024
Thank you for your high review scores. We're glad you enjoyed your stay and look forward to hopefully seeing you again!

10/10 Excellent

Shenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great and convenient for us. Did have leak in the room and the carpet near refrigerator was wet and not fixed, other then floor wet room was great. Wish they would go back to daily cleaning of rooms. Staff was great. Was issues with kids splashing in pool a lot with no parent supervision.
Stayed 4 nights in Nov 2023
Response from Brandy on Feb 1, 2024
Thank you for your comments and review. I will be addressing these issues with the housekeeping and front desk staff so we can improve. We follow the Choice cleaning program which is a full clean of rooms every 3 days during a guest's stay unless otherwise requested by the guest. We look forward to hopefully seeing you again!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Brandy on Feb 1, 2024
Thank you for your high review scores. We're glad you enjoyed your stay and look forward to hopefully seeing you again!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time there. Little dated but not terrible at all. Basically used as a place to sleep and didn’t spend much time but the suite was nice with two queen beds and a separate room with pull out couch. Could easily sleep 5-6 people it not all people are adults.
Stayed 4 nights in Nov 2023
Response from Brandy on Feb 2, 2024
Thank you for choosing to stay with us again! We are currently modernizing the rooms with hardwood floors, new decor, and new furniture. We're very glad to hear you enjoyed the suite type room as well! We hope you choose us again when traveling in the future.

4/10 Poor

Corey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No warning
Hotel did not tell us about construction and the whole stay we heard banging and hammering from 8am-after 10 pm. Double charged our credit card for incidentals. Got locked out of room since both key cards stopped working and door would no work at all. Not much breakfast options
Stayed 1 night in Nov 2023
Response from Brandy on Feb 2, 2024
We are very sorry for the issues you experienced during your stay. We were in the process of installing new hardwood floors into all of our rooms. Thank you for your review and comments as they help us improve.

10/10 Excellent

Tebogo

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it staying here
Stayed 2 nights in Nov 2023
Response from ap on Dec 5, 2023
thank you for your score we are looking forward to seeing you again.

6/10 Okay

Re'Shantia

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
My room smelled like basement. I sprayed the room down over and over and I couldn’t get smell out. The bed wasn’t as comfortable as I liked. The pool was clean, as well as the foyer and breakfast area.
Stayed 3 nights in Nov 2023
Response from ap on Dec 5, 2023
im so sorry for your experiance please give us another chance in the future

8/10 Good

Jonathan

Stayed 3 nights in Nov 2023
Response from Brandy on Feb 1, 2024
Thank you for your high review scores. We're glad you enjoyed your stay and look forward to hopefully seeing you again!

8/10 Good

Lois

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was most welcoming. Lots of nice amenities including breakfast
Stayed 1 night in Nov 2023
Response from Sydney. on Nov 22, 2023
Thank you so much!

10/10 Excellent

Danna

Stayed 1 night in Nov 2023
Response from Glee on Nov 20, 2023
Thank you for your Review. We apperciate your business and hope to see you again.

10/10 Excellent

Saltwater State

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we checked in late at night after flight arrived and were greeted with 2 smiling front desk ladies. They made us forget our long, troublesome day. Thanks! Glee was so kind and cheerful!
Stayed 1 night in Nov 2023
Response from Sydney. on Nov 11, 2023
Im so happy to hear this!

4/10 Poor

Thomas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The elevator did not work the entire 4 night stay. Had to climb 3 flights of stairs with luggage to our room. The pool was freezing and the hot tub out of order.
Stayed 4 nights in Oct 2023
Response from Glee on Nov 20, 2023
Sir we apologize for the incovience about the elevator. We have let the owner know about the pool being cold and we are fixing it. We have since repaired the elevator and the pool. we hope you will return as our guest in the future.

2/10 Terrible

Jeffrey, Ville Platte

Business traveller
Disliked: Property conditions & facilities
If you need help the cleaning maids and only one of the personnel at the front desk are ver helpful. The other 3 or 4 front desk attendants and what appeared to be the property manager/owner could care less and behave as if the customer is not important. The area is good but when the staff helps the only make things worse and it appears to be on purpose.
Stayed 14 nights in Oct 2023

2/10 Terrible

Yolanda

Stayed 2 nights in Oct 2023

2/10 Terrible

Jimin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sydney. on Oct 27, 2023
I want to say we are sorry you were unhappy about your stay. please respond to me and let me know the reason so we can correct it. Thank you for staying with us. We hope you give us another chance to serve you as our guest.

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023
Response from Glee on Nov 20, 2023
Thank you for your review. we are pleased you chose our hotel and we hope to see you again.

2/10 Terrible

D’Monyae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employees getting high while on the job and did in front of my 3 year old daughter which is highly unacceptable, floor had stains, wasn’t vacuumed, poor housekeeping and was overpriced. Will never book there again
Stayed 2 nights in Oct 2023
Response from Sydney. on Oct 18, 2023
Dear Guest, we are very sorry that this took place here, The employees have been let go due to this happening.Please accept our apologizes.

8/10 Good

Kohnee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sydney. on Oct 27, 2023
Thank you for you giving us a score of 8. Please come back and be our guest again.

10/10 Excellent

Adrianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed our time there. Friendly staff as well. Thank you!
Stayed 1 night in Oct 2023
Response from Sydney. on Nov 11, 2023
we are happy to hear you had a wonderful time here with us!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Madeline

Travelled with family
Management needs to train staff on how to properly perform credit card transactions! I am still waiting for a refund from Labor Day.
Stayed 3 nights in Aug 2023
Response from Lesley on Oct 8, 2023
We are sorry that you had a negative experience. Please contact the hotel directly to follow up on this issue.

10/10 Excellent

ericka

Stayed 2 nights in Oct 2023

6/10 Okay

Kurt

Stayed 1 night in Sep 2023

10/10 Excellent

mitchell

Liked: Amenities
Clean
Stayed 1 night in Sep 2023

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023