Room, 1 Queen Bed, Smoking (Efficiency) | Bathroom
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Reviews of Quality Inn Conway - Greenbrier

2.5 out of 5
Quality Inn Conway - Greenbrier
150 US 65 North, Conway, AR

Reviews

7.8

Good

Rating 10 - Excellent. 94 out of 281 reviews" "
Rating 8 - Good. 105 out of 281 reviews" "
Rating 6 - Okay. 40 out of 281 reviews" "
Rating 4 - Poor. 18 out of 281 reviews" "
Rating 2 - Terrible. 24 out of 281 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Read clean affordable place. Centrally located
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Check in was very friendly and helpful
Stayed 1 night in Jan 2024

4/10 Poor

Mary

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Ok but ....
2nd time I've stayed here for a week. Issues with room from 1st visit had been addressed. New issues included ... 1st time I tried to use the microwave to cook lunch it became so noisy after 25-30 seconds it would have disturbed next door rooms if occupied. Complained 2nd night not fixed/replaced before I departed. Breakfast was not up to QI standards. Only hot options were waffies (soured batter) or biscuits & watery gravy (yesterday's leftovers). Every morning but one bottom side of biscuits were so dry the area could not be broken when trying to open biscuit and did nit absorb liquid from gravy. If you wanted butter and jelly with your biscuit or toast there was no jelly. Every other QI I've stayed at breakfast included eggs, sausage and various jam/jelly options. Also had more train / traffic noise this stay.
Stayed 6 nights in Dec 2023

8/10 Good

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The driveway isn’t car friendly. We scraped our front end every time we went out or in. We were in an SUV so we shouldn’t have but the driveway onto the road dipped really bad. It you have a low riding car don’t come here. Other than that the place was clean and quiet. Front desk was nice as well.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, easy parking
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great hot water!
Stayed 1 night in Oct 2023

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Location ok
With family in Greenbrier this was a good choice for location. BUT.... TV remote ONLY WORKS if you're standing directly in front of the TV remote sensor. Business end of remote must be within 2 feet of sensor for most of remote to function. Only remote button that works from most places in room is power button. Breakfast wasn't up to QI standards either. Hot was often cold. One morning the hot option was biscuits and gravy but the biscuits were still frozen! Gravy was always runny. More like flavored water than gravy.
Stayed 2 nights in Oct 2023

4/10 Poor

Marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place needs to be updated badly. There was ripped furniture, stains, smoke smell, dirty, mold and deteriorating, missing vent cover, top of the bathroom door is burned, noisy neighbors.
Stayed 2 nights in Oct 2023

8/10 Good

Rachael

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Treated like a dog!
Was yelled at for asking for a copy of a piece of paper about smoking in non smoking rooms when I was in a smoking room! Was yelled at at check in when I asked why I hadn't been told about $100 deposit and what it was for. They didn't show us room before or after. We had no pets. Shower didn't drain water
Stayed 1 night in Jun 2023

8/10 Good

Chelsea

Stayed 1 night in Jun 2023

2/10 Terrible

Tonya

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Harry, braxton

Liked: Cleanliness, staff & service, property conditions & facilities
Room & overall property clean & well maintained.. Good location close to i40, but skyline drive quite noisy
Stayed 2 nights in Jun 2023

10/10 Excellent

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly safe place and front desk lady was professional and really nice
Stayed 1 night in Jun 2023

2/10 Terrible

Dwight

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Refrigerator didn’t work,bedding had stains and breakfast was very disappointing!!
Stayed 1 night in Apr 2023

2/10 Terrible

tonya

Stayed 1 night in Apr 2023

6/10 Okay

Jorge

Stayed 1 night in Mar 2023

2/10 Terrible

Angela

Stayed 1 night in Jan 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was satisfactory. I went to breakfast at 8 am and selections for breakfast was limited. Breakfast was supposed to be served intill 9 am. Seemed like only scraps or leftovers were available
Stayed 2 nights in Jan 2023

8/10 Good

Darlene, Flint

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Room was clean and fairly spacious. Bending abs ice was concurrently located.

6/10 Okay

Randall

Liked: Cleanliness, staff & service

2/10 Terrible

Clayton

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed there many times passing thru, Have not been there since Covid Lock Down. Not as clean or taken care of as in the past. Room smelled, bath room door had hole burned in it from heat lamp, about a 3" half circle, heat lamp did not work. Paint on door facings were scratched like a door or cat had been closed up in there. Breakfast was dry cereal with no milk, a pan cake machine with no dough in it. Left over dry crumbling bisquits with gravy. This is not even a 2nd class room. This has to be a new owner or manager. Already looking for another place to stay in future.

10/10 Excellent

Anil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, interesting looking rocks out the back.
Stayed 1 night in Nov 2022

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. Being a single senior, they made sure I felt safe.
Stayed 1 night in Aug 2022

10/10 Excellent

Chip

Stayed 1 night in Aug 2022

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The family that runs this property are extremely nice and welcoming. The room was clean and had no issues. They only negative I have is that they do not have any type of laundry facility. Other than that it was a pleasant stay.
Stayed 2 nights in Jul 2022

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this one!
This room should not be rented out. Holes in tub and it wouldn’t drain. Fan missing from ceiling in bathroom, just a hole. Smoking room which we didn’t want. Smelled terrible. No room service. They took our towels and never replaced them. Will never stay there again.
Stayed 2 nights in Jul 2022

8/10 Good

Joshua

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Basic, inexpensive, fairly clean place to stay for a night while traveling. Easy access to the highway and restaurants.
Stayed 1 night in Jul 2022

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New owners are amazing. Had a good conversation with the son and they are doing great things to the place. I do recommend more options for breakfast but other than that, it was great
Stayed 1 night in Jun 2022

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
We stayed here overnight and we slept good it was cleaner than some we have been in on the trip. I would give it an eight overall.
Stayed 1 night in Jun 2022

8/10 Good

kenneth

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

8/10 Good

Caleb

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were really nice I would stay here again
Stayed 2 nights in Apr 2022

8/10 Good

Hosie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Just a bit old.
Stayed 3 nights in Jan 2022

4/10 Poor

Dwanew

Disliked: Cleanliness, property conditions & facilities
Everything was old even though it was a non-smoking room you could still smell the smoke they did not even zip the pillows or the seats on the couch the room had cracks in the above the sink on the walls with holes in it will not go back
Stayed 1 night in Jan 2022

6/10 Okay

Amy

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The people there are amazing very helpful and understanding I wish I didn't have to move to another motel but just didn't have quite enough to stay another week I want to go bk
Stayed 1 night in Jan 2022

2/10 Terrible

Naohiro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked a non-smoking room, but it clearly smells like a smoking room. There are stains on the bed sheets. The amount booked on Expedia and the actual invoice are different. (The amount booked on Expedia is higher)
Stayed 1 night in Dec 2021

10/10 Excellent

David

Stayed 1 night in Dec 2021

4/10 Poor

Broc

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Water damage above shower head. Rock hard mattress choice in room.
Stayed 3 nights in Nov 2021

8/10 Good

Reginald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean room, comfy beds. Noisy street.
Room was fine. Located by street with heavy traffic. Very noisy.
Stayed 1 night in Nov 2021

10/10 Excellent

Shelia Diann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was brown stains on the wall by the toilet and an orange peel that was moldy under the chair cushion.
Stayed 1 night in Jul 2021