All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 657 out of 1172 reviews" "
10 - Excellent
657
Rating 8 - Good. 293 out of 1172 reviews" "
8 - Good
293
Rating 6 - Okay. 117 out of 1172 reviews" "
6 - Okay
117
Rating 4 - Poor. 50 out of 1172 reviews" "
4 - Poor
50
Rating 2 - Terrible. 55 out of 1172 reviews" "
2 - Terrible
55
8.6/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Janell
Travelled with partner
Apr 16, 2024
Liked: Cleanliness, staff & service, amenities
Room for the most part was clean. Fridge was cold and on the larger side which was nice. Odd set up. Can’t see the tv from the bed in the king room. Had to sit on couch or chair to watch tv. Breakfast was great with plenty of options to choose from. Has a small store where you can purchase drinks or snacks but it’s expensive. You pay for the convenience. Staff was super friendly and check in and out was smooth. We would stay here again.
Janell
Stayed 4 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Janell, Thank you for sharing your detailed feedback. We are pleased to hear that you found the room clean and enjoyed the breakfast options. We appreciate your kind words about our friendly staff and efficient check-in process. It's great to know you would consider staying with us again. Please feel free to contact management directly if you have any further comments or suggestions.
Hello Joselito, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
8/10 Good
Herman
Apr 13, 2024
Liked: Cleanliness
Convenient location
Herman
Stayed 3 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hello Herman,We appreciate you highlighting the convenient location of our hotel. Guest satisfaction is essential to us and we hope to welcome you again in the future for another enjoyable stay.
Hello Joy L,We're delighted to hear you enjoyed our central location! If you have any further feedback or suggestions, please feel free to contact us. Safe travels!
Hello Michael,We are glad to hear that our hotel's central location met your expectations. We hope you had a convenient stay with us and were able to explore the surrounding area easily. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
6/10 Okay
Brea
Travelled with family
Apr 8, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly. The rooms need to be renovated. Bathroom fixtures were rusty. The breakfast was blah and didn’t have many choices. It was ok for a quick stay, but I won’t be booking this location again.
Brea
Stayed 2 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Brea, We appreciate your feedback on our friendly staff and understand your concerns about the room condition and breakfast selection. Our team will make sure to review these aspects for future improvements. We hope you will consider giving us another chance in the future.
Hello Teneka,Thank you for sharing your positive feedback with us. We are delighted to hear that you had an enjoyable experience during your stay. If you have any further comments or suggestions, please feel free to contact our management team for further assistance.
The entire stay at the property was outstanding. From the check-in until the morning we left. The facility is very clean and quiet and very close to restaurants and shopping. Would highly recommend this facility to anyone else.
Jason
Stayed 4 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Jason,We are delighted to hear that you had an outstanding stay with us! It's wonderful to know that you found our property clean, quiet, and conveniently located near restaurants and shopping. Thank you for recommending our facility to others. We hope to welcome you back in the future.
This facility is a nice facility. The night front desk staff was not attentive, otherwise the staff were great. They do not empty trash or clean your room unless requested for the duration of the stay. I understand the housekeeping, but a trash emptying option for multiple day stays seems to be a no brainer.
Anthony
Stayed 3 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Anthony, We appreciate your feedback as it helps us improve our services. We will share your comments with our team to ensure we offer a more attentive experience. Should you encounter any concerns during your stay, feel free to contact our management team directly for further assistance.
Hello Edward,We are pleased to hear that you found our dining options convenient during your stay. Our hotel strives to provide a variety of choices to cater to our guests' preferences. We appreciate your positive feedback and hope to welcome you back for another enjoyable experience.
Great stay for an overnight stop. Desk manager was very nice and helpful. Will stay again.
Alison
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Alison,We are pleased to hear that you enjoyed your stay with us and found our desk manager helpful. We look forward to welcoming you back in the future. Thank you for sharing your positive experience with us.
8/10 Good
Jamie
Mar 27, 2024
Jamie
Stayed 2 nights in Mar 2024
Response from Manager on Apr 18, 2024
Hello Jamie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 Excellent
David
Mar 27, 2024
David
Stayed 1 night in Mar 2024
Response from Manager on Apr 19, 2024
Hello David,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again
This is a great place to stay! They serve an awesome breakfast and great dining choices within walking distance! The rooms are spacious and clean!!
Lynn
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Lynn,We are delighted to hear you enjoyed your stay with us, particularly our breakfast offerings and convenient dining options. Our team is committed to providing comfortable and clean accommodations for all our guests. We appreciate your feedback and hope to welcome you back for another wonderful experience soon.
Hello Jessica,We appreciate your loyalty and the support towards our hotel. It's great to know that you choose our property for your stays in Charlotte. Should you have any feedback or suggestions for improvement, please don't hesitate to reach out to us. Your input helps us enhance our guest experience.
Hello LaShaunda,We are amped to hear you had an excellent stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!
Clean and safe location. Walking distance with local restaurants, i.e. Texas Roadhouse
Patricia
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Patricia,Thank you for sharing your positive experience with our clean and safe location within walking distance of local restaurants like Texas Roadhouse. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Marla
Mar 23, 2024
This hotel will not disappoint. Great location and breakfast
Marla
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Marla,We are delighted to hear that you enjoyed our convenient location and breakfast offerings during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable experience.
The rooms were wonderful. A lot of food options around
John
Stayed 3 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello John,We are delighted to hear that you found the rooms wonderful during your stay. It's great to know that you enjoyed the variety of food options in the area. We appreciate your feedback and hope to welcome you back again soon.
The front desk attendant was especially nice and helpful. The breakfast was OK. Nothing fabulous. The rooms were clean, but the refrigerator had a slight odor. The elevators had some Carving on the inside, which was a little odd but all in all it was a great stay for the price.
Iris
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Iris, We appreciate your feedback and are glad to hear you found our front desk attendant helpful. We take note of your comments regarding breakfast, room cleanliness, and elevator decor. Should you have any further concerns, please reach out to our management team directly. Your input helps us improve our services for future guests.
10/10 Excellent
Heather
Travelled with group
Mar 14, 2024
This is a fantastic place to stay. I needed an early check and they were so accommodating and pleasant to deal with!! Definitely where I will stay in this area.
Heather
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Heather,We are delighted to hear that you had a positive experience during your stay with us. Our staff takes pride in providing excellent service to all our guests. We look forward to welcoming you back on your next visit to the area.
10/10 Excellent
Cheryl
Mar 12, 2024
Cheryl
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Cheryl,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hello Sonya,Thank you for sharing your feedback with us. We're pleased to hear you enjoyed our comfortable beds. We appreciate your comments about the breakfast and will share them with our team for further improvement. We hope to welcome you back in the future to provide an even better experience.
Hello Musu,We are glad to hear that you found our hotel to be a nice place. Should you have any further feedback or comments, please don't hesitate to contact our management directly. Your input is truly valued in our ongoing efforts to provide exceptional experiences for all our guests.
Hello Kathleen,We're glad to hear you had a smooth check-in experience during your stay. Your feedback is truly appreciated. Thank you for choosing our hotel for your trip and we hope to welcome you back in the future.
6/10 Okay
Brandy
Mar 6, 2024
Liked: Cleanliness
Brandy
Stayed 2 nights in Feb 2024
Response from Manager on Mar 9, 2024
Hello Brandy,We appreciate you choosing our hotel for your stay. Feel free to contact us directly with any feedback you may have from your recent visit. We strive to make every guest experience exceptional. See you again soon!
Hello Tameka, We apologize for any inconvenience you may have experienced during your stay. Please feel free to contact us directly to provide more details about your visit so we can address any issues you encountered.
10/10 Excellent
Mark
Mar 3, 2024
Mark
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Mark,We appreciate you choosing to stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon!
Hello Jessica,We are delighted to hear that you had a wonderful stay with us, enjoyed the service of our friendly staff, and found the property to be very clean. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.
10/10 Excellent
Catherine
Feb 29, 2024
Catherine
Stayed 3 nights in Jun 2023
Response from Manager on Mar 22, 2024
Hello Catherine,We are thrilled to hear that you had a wonderful stay at our hotel! Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic experience.
Housekeeping did not clean room after 1st night-bed was not made, clean towels, cups, toilet paper, Kleenex not provided. Night front desk clerk was unpleasant and disinterested in guest needs.
Donald
Stayed 2 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Donald, We’re sorry to hear about your experience, and we appreciate the feedback. Please contact our management team directly to discuss your concerns further. Your input will help us improve our services for all future guests.
Inadequate bedcovers, chilly all night so had to crank the heat which made the air very very dry.
Evening staff was wonderful especially Perry.
He tried to make our stay as wonderful as it could be.
Accommodations here were quite adequate but bare bones.
Elise
Stayed 3 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Elise, We appreciate your feedback and are pleased that Perry was able to assist you during your stay. Our team works hard to meet our guests' needs. Thank you for acknowledging the efforts made by our staff. If you have any further concerns, we encourage you to reach out to our management team directly.
I liked the location,it is near everything you need.I did not like the appearance of the refrigerator and microwave, they both looked beat up with the refrigerator having an excessive amount of frost in it.
Farrell
Stayed 3 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Farrell,We appreciate your feedback and are pleased to hear you enjoyed our hotel's convenient location. Your comments regarding the refrigerator and microwave are duly noted, and we will ensure that our team looks into this matter accordingly. Your input helps us improve the guest experience for future stays.
Hello Stacy,We are thrilled to hear that you had an excellent stay with us and would consider returning in the future. Our team is delighted to have left a positive impression, and we look forward to welcoming you back soon for another wonderful experience.
Great location! Clean and updated rooms and hotel.
Susan
Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello Susan,We're thrilled you appreciated our convenient location and the cleanliness of our rooms. We strive to provide a pleasant stay to all our guests. We hope to welcome you back for another enjoyable experience.
10/10 Excellent
Joellyn
Travelled with family and small children
Feb 17, 2024
Liked: Amenities
Clean and friendly staff. Easy check in
Joellyn
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Joellyn,We are delighted to hear that you found our staff friendly and enjoyed a smooth check-in process during your stay. Your feedback is highly appreciated as we strive to provide exceptional service to all our guests. Should you have any further comments or suggestions, please do not hesitate to contact us directly.
Hello Jacqueline,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.
8/10 Good
Julie
Feb 9, 2024
Liked: Cleanliness, staff & service
Julie
Stayed 2 nights in Dec 2023
Response from Manager on Feb 13, 2024
Hello Julie, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
Hello Jobeth,Thank you for taking the time to share your feedback regarding the cleanliness of our hotel. We strive to maintain a high standard of cleanliness throughout our property and appreciate your observations. We apologize if there were any lapses in our standards during your stay, and we will share your comments with our housekeeping team to ensure improvements are made. We value your patronage and hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.
8/10 Good
Eugenio
Feb 5, 2024
Eugenio
Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Eugenio, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 Excellent
Amara
Travelled with family, Travelled with family and small children
Hello Amara,Thank you for sharing your positive experience with us! We're delighted to hear that you had a smooth check-in and check-out process, and that you found our hotel clean and quiet. We strive to provide a comfortable environment for our guests. We hope to welcome you back again in the future for another enjoyable stay.
The staff was polite and helpful. The room met my expectations. I was very pleased overall. I was able to get where i needed to get to fairlh easily usign ride share services. My stay was pleasant.
Tiera
Stayed 2 nights in Feb 2024
Response from Manager on Feb 8, 2024
Hello Tiera,Thank you for your kind words! We're delighted to hear that our staff provided you with polite and helpful service. It's great that your room met your expectations, and we're glad you found it comfortable. We're also pleased to hear that you were able to easily access transportation options during your stay. We appreciate your feedback and hope to welcome you back in the future!
10/10 Excellent
Carmen
Feb 3, 2024
Liked: Cleanliness, amenities
It was clean and the breakfast was good
Carmen
Stayed 2 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello Carmen,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.
10/10 Excellent
Janelle
Travelled with family, Travelled with family and small children
The property and staff were beyond our expectations. From our initial check-in interacting with Perry to the breakfast options each morning we will most certainly consider this property each and every time we visit the Charlotte area.
Janelle
Stayed 2 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Janelle,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you were impressed with both our property and our staff, particularly Perry. We strive to provide exceptional service to all of our guests, and we are glad we hit the mark with you. We look forward to welcoming you back on your next visit to the Charlotte area.
10/10 Excellent
Ron
Business traveller
Jan 23, 2024
Nicely updated except for chairs in breakfast area. Reasonably priced.
Ron
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Ron, Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your kind words regarding our updates and pricing. We will definitely take your comment about the chairs in the breakfast area into consideration for future improvements. We value your input and hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Marcus
Jan 22, 2024
Marcus
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Marcus,We are delighted to hear that you had an exceptional stay at our hotel. It was a pleasure to have served you, and we appreciate your positive rating. We hope to welcome you back soon for another outstanding experience.
Hello Anjannette B.,We are delighted to hear that you had a fantastic stay at our hotel! We strive to provide excellent service and ensure our guests have a wonderful experience. If you have any further feedback or would like to share more about your stay, please do not hesitate to reach out to us. We hope to welcome you back in the future for another perfect stay!
Hello Sable, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
2/10 Terrible
Michele
Jan 16, 2024
Disliked: Cleanliness
The fridge had stains, there was no heat,pillows too small. Wash cloths flimsy.
Michele
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Michele,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team will be sure to address the cleanliness of the fridge and the availability of heat in the room. In regards to the size of the pillows and quality of washcloths, we appreciate your input and will take it into consideration for future improvements.