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"I would love for this property to be renovated so it looks as nice as Embassy Suites Uptown Charlotte. Our check in was good! Trey was phenomenal and his customer service was top tier! It’s always an event there like family reunions. I don’t like to hear kids running and being loud outside the rooms and breaking in front of you to crowd the elevators."

"It was all good"

"I liked how clean and comfortable the room was"

"My solo trip experience was quite relaxing. I will say I think my favorite feature had to have been in the pool because I definitely spent way too much time to flopping around like a little kid."

"n/a"

"We will be back if we have to fly out of charlotte again. It was super easy to get to and from airport with shuttle. "

"Everything was fine "

"Rebecca at the front desk is truly exceptional! I had some issues over a few days, and she went above and beyond to ensure my next room was perfect. She genuinely made up for the lost sleep and inconvenience caused by the toilet, sink, and missed room service. Rebecca was incredibly pleasant and attentive, making me feel valued and never rushed. She's the main reason I chose to extend my stay with Hilton. She's a tremendous asset, and I'm so glad she's the first person I encounter when I arrive. Because of Rebecca, I have rated this so much higher."

"To no fault of the hotel I wouldn't recommend walking past the stoplight nearby. Saw a few panhandlers at the stoplight nearby at both sides. Daytime I think is ok but I'd be careful after dark. The hotel itself is pretty good though. "