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Reviews of Hotel Alborada

3 out of 5
Hotel Alborada
Barros Arana 457, Concepción, Biobio

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 77 reviews" "
Rating 8 - Good. 31 out of 77 reviews" "
Rating 6 - Okay. 11 out of 77 reviews" "
Rating 4 - Poor. 4 out of 77 reviews" "
Rating 2 - Terrible. 0 out of 77 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Karen Sanzana. on Jan 22, 2020
Gracias por sus comentarios y esperamos verle nuevamente. Saludos cordiales.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Karen Sanzana on Oct 30, 2019
Estimado(a), agradecemos plenamente sus comentarios y observaciones y esperamos verle nuevamente en el hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not good parking
The staff was super helpful & nice. The breakfast was decent. The hotel itself desperately needs updated. The location is not the best. The worst part is the parking. Be prepared for a very steep entrance to the parking garage & having them park you in spots where you can’t even hardly get out of your car.
Stayed 1 night in Jul 2019
Response from Karen Sanzana on Jul 22, 2019
Dear customer, thank you for your comments, they help us improve the service. Best Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, but rooms were outdated and not very nice
Stayed 2 nights in May 2019
Response from Karen Sanzana on Jun 12, 2019
Dear costumer, thanks for your comments and observations , they help us improve the service. best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and was very patient with our lack of Spanish. The drive into the basement parking lot was extremely steep and quite narrow. Quite nerve wracking getting in and out. But the facilities were well taken care of and the location is near the town center
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 12 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Parking was a bit of an issue as you had to go down a steep ramp. Overall was a great place, excellent breakfast and comfortable bed.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in downtown area. Good size room and staff very helpful. Buffet breakfast in the morning was very good with lots of selection between fruit, cereal, eggs, bread, buns, meat and cheese along with juice and coffee. Would stay there again if in the area. Parking for the rent a car was interesting as you had to go down a 45degree ramp under the building. Need speed to get out as I later found out.
Stayed 2 nights in Feb 2019

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for short time and good breakfast
Stayed 2 nights in Feb 2019

10/10 Excellent

Ke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nice price.
The hotel is located in the center of the city. Walking distance to the main plaza where most of business are surrounded. The hotel is very clean and safe. Breakfast is good with plenty options to choose. My only concern is the internet connection. During peak time in the evening the internet is slow. It is enough to check emails only.
Stayed 4 nights in Jan 2019
Response from Valeria Leiva. on Feb 1, 2019
thanks for your comments.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
ok for a single night, no more
not located in a very nice part of the city, no one on site speaks a single work of english either during the dayshift or nightshift hotel was clean but not exceedingly so, wifi is iffy at best and night staff frankly looked like they had better things to do then actually working the reception
Stayed 1 night in Jan 2019
Response from Valeria Leiva. on Jan 22, 2019
Thanks for your comments. best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Well worth the price- would stay again
Overall the hotel was nice and great for the price. It was clean and very convenient to downtown Concepcion. Not every staff member spoke English, but there was always one on duty who did. The room was only setup for 1 person even though 2 were on the reservation, but they quickly brought us more towels, pillows, wine glasses when we asked with no problems. The young girl working the breakfast on Monday 14 January was so friendly and helpful. The mature woman on Tuesday and Wednesday was very rude however. Other than that one interaction it was all great.
Stayed 3 nights in Jan 2019
Response from Valeria Leiva. on Jan 22, 2019
THANKS FOR YOUR COMMENTS BEST REGARDS

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Enhh
Hotel is ok. Room was big but next to noisy smelly fan from kitchen. Had to ask on both nights for them to switch it off. They were unwilling to move me to a different room. Is in right downtown but there isn’t a lot of character there. Otherwise fine.
Stayed 2 nights in Jan 2019
Response from Valeria Leiva. on Jan 14, 2019
thanks for your comments.

10/10 Excellent

Norine, Dawson Creek

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel had a 24 hour advance notice for cancellations, our plane had mechanical issues, so we had to stay an extra night in Santiago. We sent an email to Hotel Alborada to let the staff know that we would not be arriving that night as planned. When we arrived the following day, the staff cheerfully refunded us for the night before. They did not have to, so we were quite surprised and pleased with this decision. Throughout our stay, the staff worked hard to accommodate our various needs and treated us in a very respectful manner. My room and bathroom were very large and spacious compared to most hotels that I have stayed in. Although the street that we were on was quiet, the hotel was conveniently located near the center of the city, where there were many shopping facilities and places to eat, as well as a central park with various attractions.
Stayed 5 nights in Nov 2018
Response from Valeria Leiva. on Nov 26, 2018
Thank you very much for your comment. best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get your money's worth
You get value for your money. For non-Spanish speakers there can be a little bit of trouble because the Front Desk clerks don't speak much English. The breakfast is pretty much the same everyday, but with different types of pastries and pies.
Stayed 3 nights in Nov 2018
Response from Valeria Leiva. on Nov 19, 2018
Thank you very much for your comment. We will have it in consideration.

8/10 Good

None, Concepcion, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great. Parking was secure. Stayed two days at property.
Stayed 2 nights in Oct 2018
Response from Vanessa G. on Oct 30, 2018
Dear (as), Thank you very much for your evaluation and comments! We are delighted that you have had a pleasant stay and we hope to receive you again at our establishment. Best regards,

10/10 Excellent

Sam, Utah, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in Concepción to see friends and visit the new LDS Temple. So, we only slept at the hotel and used the restaurant. The hotel was close to the temple which made our stay easier and only 15 minutes from friends. We did not use other features, but I would assume them to be exception as well. The staff was very accommodating, parking was very secure and after hours the hotel was also locked down, but had 24 hour accessibility for guests. When back in Concepción we will stay there again.
Stayed 3 nights in Sep 2018
Response from Vanessa González M. on Oct 1, 2018
Dear Sam, Thank you very much for staying with us and in addition to your comments that will help us reach the guests. We hope you have a good return. Regards,

10/10 Excellent

benjamin

Nice hotel in City Center
Great hotel in city center. Very friendly staff. Great breakfast. Room is great size. Shower pressure is good.
Stayed 1 night in Aug 2018
Response from Vanessa G. on Sep 4, 2018
Dear Benjamin, Thank you for your comments and we are pleased that you had a pleasant stay with us. We hope you can visit us for a next opportunity and we hope you have a good return. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God stay
We enjoyed our stay in a suite
Stayed 1 night in Feb 2018
Response from CarlaB on Feb 19, 2018
Thank you for being our guest

8/10 Good

Allen, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in the city.
The hotel is in the city centre, not far from the main plaza and shopping area. Concepcion is a small city and the downtown area is nice to wonder around in. The hotel is well located, not noisy, has very friendly and helpful staff and very clean.
Stayed 2 nights in Feb 2018
Response from CarlaB on Feb 19, 2018
Thank you for being our guest

4/10 Poor

daniel

Liked: Cleanliness
Disliked: Staff & service, room comfort
Good location and breakfast; NO hot water, noisy
A good, central location and a good breakfast buffet. Other than that, I was disappointed with my stay. 1) My room had NO hot water. 2) I had to call the front desk twice to have them address the noisy neighbors upstairs. Kids were running around upstairs, screaming. I called the front desk at 11:30pm and they said ok they would take care of it. I called again at 11:45pm and the front desk said, "We tried to call the room and no one answered." I said, "Well why don't you SEND someone up there to investigate." Finally, at midnight, the noise stopped.
Stayed 2 nights in Jan 2018

10/10 Excellent

Javier, Hayward, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel in great location
The rooms are very clean and quiet, allowing us to rest well each night. It is right downtown and within walking distance of most there is to see in Concepcion.
Stayed 3 nights in Oct 2017

8/10 Good

Danny, Falkland Islands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent city centre hotel
Staff are very friendly and hotel location is amazing!

10/10 Excellent

john, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concepcion stay
A very rare double queen room. A very good stay. It is in a busy location but puts you squarely in the middle of some good restaurant choices. Parking is somewhat limited but never had an issue with the underground parking. Friends and nice staff. Some speak English well and some don't. The breakfast was probably one of the top 2 breakfast's of our 3 week trip.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
excellent maintenance, above expectations and quiet.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Su atención y ubicación. Cerradura con defecto en la puerta de la habitación
Stayed 3 nights in Aug 2019
Response from Karen Sanzana on Aug 18, 2019
Estimado, agradecemos sus comentarios y observaciones ya que estas nos ayudan a mejorar día día. Saludos cordiales.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
no me quedaría de nuevo... esperaba un hotel mas moderno, con una vista del centro de concepción, pero en realidad solo se ve el techo mohoso de un tragaluz
Stayed 1 night in Jul 2019
Response from Karen Sanzana on Aug 2, 2019
Estimado, agradecemos sus comentarios y observaciones ya que estos nos ayudan a mejorar día a día nuestro servicio. Saludos cordiales.

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Karen Sanzana. on Jul 11, 2019
Estimado Jonathan, agradecemos plenamente sus comentarios y observaciones, esperamos verlo nuevamente en nuestro hotel. Saludos cordiales,

8/10 Good

Gina

Liked: Cleanliness, staff & service, room comfort
Observaciones
El baño no tiene ventilación lo que hace que se sienta el olor a encierro y humedad, eso no es agradable, el platito donde estaba el jabón estaba picado, eso denota bien poco cuidado en cambiar sus artículos cuando se deterioran, por lo demás la gente de la recepción súper gentil, la habitación tenía buen tamaño y camas bastante cómodas, el wifi era pésimo
Stayed 1 night in May 2019
Response from Karen Sanzana on Jun 14, 2019
Estimada Gina, gracias por sus comentarios y observaciones ya que estos nos ayudan a mejorar y poder brindar un mejor servicio , esperamos verla nuevamente. saludos cordiales.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Karen Sanzana on Jun 14, 2019
Estimado Mario, gracias por sus comentarios, esperamos verlo nuevamente. saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo, todo lo necesario para trabajar bien en la habitación. buen desayuno buffet, lo que permite afrontar el día con harta energía
Stayed 1 night in May 2019
Response from Karen Sanzana on Jun 14, 2019
Muchas gracias por sus comentarios, y compartir su experiencia, esperamos poder verla(o) nuevamente en nuestras instalaciones. Saludos cordiales.

8/10 Good

Alejandro

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Karen Sanzana on Jun 14, 2019
Alejandro, muchas gracias por sus comentarios, estos nos ayudan a mejorar cada día. esperamos verlo nuevamente en nuestras dependencias. Saludos cordiales.

4/10 Poor

Francisco

Disliked: Property conditions & facilities, room comfort
Nunca debí llegar
Una pésima experiencia, y se pudo evitar al tener comentarios más realistas. Mal ahí, ya que es viejo, hoy de mediano estándar y al menos para la habitación estándar publican información falsa: -No posee aire acondicionado, si loza radiante y tiene problemas de ventilación, debí abrir la ventana. Es ruidoso -No posee “bañera con ducha”, solo ducha. -Mide con suerte 15 mt2, salvo que agreguen el baño. La habitación aparte de pequeña, tenía alfombrada la muralla que va detrás de la cama, hecho que encontré de pésimo gusto, la ropa de cama de mediana calidad, almohadas viejas, y posee un cubrecama y cojines de una tela tipo arpillera café oscuro que deja sensación de suciedad y polvo, igual que con la alfombra. Me sentí en un motel parejero. El techo del baño estaba descascarado, lo que denota escasa mantencion. Solo había un juego de toallas, situación que advertí después de meterme a la ducha, por tanto debí compartir toalla con mi esposa, tanto cuesta tener dos toallas?. El desayuno fue lo único bueno, variado y buena calidad, pero definitivamente es un detalle mínimo y no volveré nunca más. Lo peor fue el estacionamiento, subterráneo con un acceso muy reducido, donde para entrar no ves hacia abajo y peor, para salir patinas a medio camino, ya que el cemento está pulido con el pasar de los vehículos, mi vehículo 4x2 patinó a medio camino, debiendo retroceder para volver a intentar salir, recién pude salir al cuarto intento. Mi esposa quedó aterrada.
Stayed 1 night in Mar 2019

8/10 Good

stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien ubicado y personal amable
Muy bien ubicado, bien atendido, el aire acondicionado no funcionó y la temperatura era elevada en la habitación. Desayuno muy rico y con frutas de la estación de muy buena calidad. Salvo lo del aire, todo perfecto
Stayed 1 night in Mar 2019

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuloso ¡¡¡¡
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Regular
La ubicacion es excelente, pero con el primer problema que nos encontramos fue el acceso al estacionamiento, demasiado estrecho y muy reducido en general de espacio. Respecto a la habitacion posee un buen tamaño, al igual que el baño, exceptuando que la ducha posee cortinas, algo que encuentro poco higienico. En relacion al desayuno, este es promedio, pero el lugar fisico donde se dispone para esto, es pequeño.
Stayed 2 nights in Feb 2019

4/10 Poor

Guillermo

Liked: Staff & service
Disliked: Cleanliness
En general falta de limpieza en el cuarto y baño, mucho polvo y telas de araña en pasillo del hotel, cerámicos de baño con hongos.
Stayed 1 night in Feb 2019

6/10 Okay

Cesar Sebasti

Disliked: Cleanliness, property conditions & facilities
Hotel para invierno
El lugar está ubicado en una zona céntrica equidistante a comercios, shoppings, restaurantes, etc. El personal es muy amable. La habitación es normal, el tema es que la ropa blanca tenía olor a humedad y lo grave es que no cuenta con equipo de aire acondicionado. Hacía mucho calor y nos proveyeron un ventilador para paliar la situación.
Stayed 1 night in Jan 2019

6/10 Okay

Ignacio

Liked: Room comfort
Stayed 1 night in Jan 2019
Response from Valeria Leiva on Jan 31, 2019
Estimada Ignacio, Gracias por sus comentarios! Nos agrada que se pudiera sentir cómodo y haya disfrutado su estadía con nosotros. Esperamos poder recibirlo nuevamente. Saludos cordiales.

8/10 Good

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes, zentral gelegenes Stadthotel
Im Zentrum liegt das Hotel Alborada. Eine gesicherte, kostenfreie, gut erreichbare Parkgarage steht zur Verfügung. Die Koffer wurden uns aufs Zimmer gebracht und das Check-In war freundlich. Das Zimmer, das wir für eine Nacht gebucht hatten, war geräumig; das Fenster öffnete sich zu einem Lichtschacht. Jedes Hotel hat aussen oder innen Geräusche. Im Alborada hatten wir ein kontinuierliches Brummen, dessen Quelle unklar war. Das gute Frühstücksbüffet wird in einem fensterlosen Raum serviert.
Stayed 1 night in Jan 2019
Response from Valeria Leiva. on Feb 1, 2019
thanks for your comments

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Valeria Leiva. on Jan 22, 2019
Thanks for your comments. best regards

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buen hotel, muy centrico, excelente desayuno
Todo bien. Solamente el estacionamiento algo incomodo.
Stayed 3 nights in Dec 2018
Response from Valeria Leiva. on Jan 5, 2019
Estimado Luis Muchísimas gracias por sus comentarios. Saludos cordiales,

4/10 Poor

Juan

Liked: Property conditions & facilities
Disliked: Room comfort
Gritos de gaviotas
El hotel bien en términos generales, pero a las 06:30 se desató un coro de gaviotas que impidió seguir durmiendo. El desayuno muy pobre.
Stayed 2 nights in Dec 2018
Response from Valeria Leiva. on Dec 31, 2018
Estimado Agradecemos sus comentarios. Lo tendremos en consideración para su próxima estadía. Saludos Cordiales,

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix pas loin du centre
Stayed 1 night in Dec 2018
Response from Valeria Leiva. on Dec 30, 2018
Merci pour vos commentaires.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Valeria L. on Dec 26, 2018
Muchas gracias por reservar con nosotros. Esperamos pueda regresar pronto. Saludos cordiales.

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonito Hotel
Bien ubicado, limpio. Muy buena atención. El desayuno no es de los mejores
Stayed 2 nights in Nov 2018
Response from Valeria Leiva. on Nov 21, 2018
Muchas Gracias Don Carlos por su comentario, lo tendremos en consideración para mejorar, esperamos tenerlo pronto nuevamente en nuestro hotel. Saludos cordiales,

8/10 Good

Morten

Liked: Cleanliness, staff & service
Hyggelig
Hyggelig hotell med fin beliggenhet . Fin standard i forhold til pris
Stayed 1 night in Nov 2018
Response from Valeria Leiva. on Nov 19, 2018
thank you.

8/10 Good

Yorbelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Valeria L. on Nov 18, 2018
Muchas gracias por su apreciación de nuestro servicio. Saludos cordiales,

8/10 Good

XIMENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agradable
todo muy bueno ,personal, atencion y damas del aseo muy diligentes .Lo que no gusto fue el estacionameinto , ya que no se nos habia advertido l as dificultdes del acceso
Stayed 3 nights in Nov 2018
Response from Vanessa G. on Nov 14, 2018
Estimada Ximena buenas tardes, Muchas gracias por sus comentarios y observaciones para que otros huéspedes nos puedan visitar . Respecto al estacionamiento lamentamos no le hayan advertido de la rampa, la cual estructuralmente esta así diseñada. Esperamos poder recibirla pronto en nuestro hotel. Saludos cordiales,

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Vanessa G. on Oct 31, 2018
Estimado Flavio, Muchas gracias por su evaluación para que más huespedes puedan considerarnos como su alternativa en Concepción. Esperamos poder recibirlo pronto nuevamente con nosotros. Saludos cordiales,