View from property

Reviews of LA Crystal Hotel - Los Angeles Area

3 out of 5
LA Crystal Hotel - Los Angeles Area
123 E Artesia Blvd, Compton, CA

Reviews

7.6

Good

Rating 10 - Excellent. 408 out of 1002 reviews" "
Rating 8 - Good. 249 out of 1002 reviews" "
Rating 6 - Okay. 130 out of 1002 reviews" "
Rating 4 - Poor. 85 out of 1002 reviews" "
Rating 2 - Terrible. 130 out of 1002 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lav

The staff were nice
Stayed 5 nights in Apr 2024
Response from Helen on Apr 24, 2024
Dear Law,Thank you for your kind words! We're thrilled to hear that our staff made your stay enjoyable. We strive to provide exceptional service to all our guests, and it's wonderful to know that we succeeded during your visit. We hope to welcome you back soon for another fantastic experience!Best Regards,Helen

6/10 Okay

Sussie

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Old, area outside old dirty, only 1 receptionist,
Stayed 1 night in Apr 2024
Response from Helen on Apr 22, 2024
Dear Sussie,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.We appreciate your comments regarding the condition of our property and the cleanliness of the surrounding area. Rest assured, we take these concerns seriously and will be addressing them promptly to ensure a more pleasant environment for our guests.Regarding the limited number of receptionists, we apologize for any inconvenience this may have caused during your stay. We will review our staffing arrangements to ensure that we provide efficient and timely service to our guests at all times.Your feedback is invaluable to us as we work towards improving our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more positive stay.Warm regards,Helen

10/10 Excellent

Vamshidhar Reddy

Nice hospitality but problem with Sower hot water
Stayed 1 night in Apr 2024
Response from Helen on Apr 20, 2024
Dear Reddy,Thank you for your feedback! We're glad you enjoyed our hospitality. We apologize for the inconvenience with the hot water in the shower and will address this issue promptly. We hope to welcome you back for an improved experience in the future!Warm Regards,Helen

10/10 Excellent

Valmir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Nice staff. The breakfast lady was exceptionally awesome! She did everything for everyone smiling and happy to help, I really like her a lot, she deserves a really good raise. The front dest stuff was fast and welcoming. I like the rooms and the view from my windows. I recommend this hotel for sure!
Stayed 2 nights in Apr 2024
Response from Helen on Apr 19, 2024
Dear Valmir, Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience at our hotel. We'll be sure to pass along your kind words to our staff, especially the breakfast lady. We're glad you enjoyed the service and found our team welcoming. It's fantastic to know that you liked the rooms and the view as well. We truly appreciate your recommendation and hope to welcome you back soon!Helen

10/10 Excellent

Muhammad Umer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2024
Response from Helen on Apr 17, 2024
Dear Muhammad,Thank you very much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon!Kind Regards,Helen

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel
Stayed 1 night in Feb 2024
Response from Helen on Apr 17, 2024
Dear Maria, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon! Helen

10/10 Excellent

Ana Belen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Helen on Apr 16, 2024
Dear Ana,Thank you so much for the 5-star rating! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!Kind regards,Helen

10/10 Excellent

Tyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 9 nights in Mar 2024
Response from Helen on Apr 13, 2024
Dear Tyson,Thank you for your kind feedback! We're delighted to hear that you had a great experience at our hotel.We hope to welcome you back soon for another fantastic stay!Warm regards,Helen

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and nice facilities.
Stayed 2 nights in Apr 2024
Response from Helen on Apr 11, 2024
Dear Natalie,Thank you for taking the time to leave us a review following your recent stay at our hotel. We are thrilled to hear that you found our location convenient and enjoyed our facilities.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're delighted that you found our location convenient for your needs. Additionally, it's rewarding to know that you appreciate the facilities we offer.Your positive feedback serves as encouragement to our team to continue delivering exceptional service and maintaining our high standards.We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything we can assist you with in the meantime.Warm regards,Helen

10/10 Excellent

Raid, Fredericton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they had indoor swimming pool. We couldn't use the outdoor pool due to heavy rain during our stay
Stayed 5 nights in Mar 2024
Response from Helen on Apr 10, 2024
Dear Raid,Thank you for taking the time to share your feedback with us. We appreciate your input and regret to hear that your experience was impacted by the heavy rain during your stay, preventing you from enjoying our outdoor pool.We understand the importance of having alternative options available, especially during inclement weather. Your suggestion for an indoor swimming pool is duly noted, and we will certainly consider it as we continue to enhance our facilities to better serve our guests.We hope that despite this inconvenience, you were able to find other enjoyable activities during your time with us. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Warm regards,Helen

8/10 Good

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the price!!! The breakfast is awesome!
Stayed 3 nights in Mar 2024
Response from Helen on Apr 2, 2024
Dear Hugo,Thank you for your glowing review! We're thrilled to hear that you found your stay to be worth the price and that you enjoyed our awesome breakfast offerings. Providing value and delicious dining experiences are top priorities for us, and we're delighted that we could exceed your expectations in these areas. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Helen

10/10 Excellent

lydia

Travelled with partner
Liked: Amenities, property conditions & facilities
Yes
Stayed 5 nights in Mar 2024
Response from Helen on Apr 1, 2024
Dear Lydia,Thank you ever so much for your glowing 5-star rating! We're thrilled to learn that your stay with us was nothing short of exceptional. It's our utmost priority to ensure each guest experiences the pinnacle of luxury and comfort, and your kind rating affirm that we're achieving our goal.We hope to welcome you back to us soon for another unforgettable experience. Should you need any assistance in the future, please don't hesitate to reach out.Warm regards,Helen

8/10 Good

Haroon, Hayward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is huge, easy access off highway. Room was nice, spacious, clean. Breakfast was adequate. Only drawback was that windows are not sound proof, and there is a lot of traffic outside.
Stayed 2 nights in Mar 2024
Response from Helen on Mar 31, 2024
Dear Haroon,Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you found our property convenient, our rooms spacious and clean, and that you enjoyed our breakfast offerings.We appreciate your feedback regarding the noise from traffic outside. Please accept our apologies for any disturbance this caused during your stay. We understand the importance of a peaceful environment for our guests and will explore options to address this concern.Your comments are invaluable to us as we continuously strive to improve our services and facilities. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Helen

6/10 Okay

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Helen on Mar 28, 2024
Dear Anderson,Thank you for taking the time to share your rating with us. We genuinely appreciate your valuable input, as it helps us continually improve our services.However, we also understand that there may have been aspects that didn't fully meet your expectations. Your comments are essential to us, and we will use them to address any areas that need attention to enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Helen

10/10 Excellent

ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Helen on Mar 26, 2024
Dear Ruben,Thank you so much for awarding us with a 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in achieving that goal during your visit.We truly appreciate your kind rating and positive feedback. It means the world to us to know that you were satisfied with every aspect of your stay, from the amenities to the service provided by our staff. Your support and recommendation are invaluable to us, and we couldn't be happier to have had the opportunity to host you.We look forward to welcoming you back for another fantastic stay in the future. Please don't hesitate to reach out to us if there's anything we can do to make your next visit even more enjoyable.Thank you once again for choosing us and for sharing your wonderful rating with us!Warm regards,Helen

10/10 Excellent

Richard, San Bernardino

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay.
Stayed 2 nights in Mar 2024
Response from Helen on Mar 24, 2024
Dear Richard,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel.It's always rewarding for our team to know that our guests had a wonderful time. We strive to create memorable experiences, and your kind words motivate us to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything we can do to make your next visit even more remarkable, please don't hesitate to let us know.Warm regards,Helen

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from Helen on Apr 13, 2024
Dear Jose,Thank you so much for your glowing 5-star rating! We are thrilled to hear that you thoroughly enjoyed your stay with us.Providing exceptional experiences for our guests is our top priority, and your feedback motivates us to continue delivering outstanding service.We can't wait to welcome you back for another fantastic stay in the near future.Warm regards,Helen

8/10 Good

Alfonso, San Antonio

Stayed 1 night in Mar 2024
Response from Helen on Apr 7, 2024
Dear Alfonso,Thank you so much for taking the time to leave us a 4-star rating. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us.We strive to provide exceptional service and comfortable accommodations to all our guests, and we're glad to see that reflected in your rating.If there is anything specific you loved about your stay or any areas where you think we could improve to earn that coveted 5th star next time, please feel free to let us know. Your input is invaluable to us as we continuously work to enhance the guest experience.We hope to have the pleasure of welcoming you back again soon for another memorable stay.Warm regards,Helen

10/10 Excellent

Linna

Liked: Amenities
It was good
Stayed 1 night in Mar 2024
Response from Helen on Mar 14, 2024
Dear Linna, Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. We hope to welcome you back again soon!Helen

10/10 Excellent

Mahsa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay, breakfast, super helpful staff. The internet on 9th floor was not good though.
Stayed 4 nights in Mar 2024
Response from Helen on Mar 13, 2024
Dear Mahsa,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay, our delicious breakfast, and found our staff to be super helpful. We apologize for any inconvenience caused by the internet connectivity issue on the 9th floor. Rest assured, we'll address this promptly to ensure a smoother experience for our guests in the future. We appreciate your valuable input and hope to welcome you back for an even better stay soon!Warm Regards,Helen

10/10 Excellent

Yosselin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great to stay in. Definitely recommend and will be staying again in the near future! Staff was so friendly and attentive. There are many stores near by.
Stayed 5 nights in Mar 2024
Response from Helen on Mar 12, 2024
Dear Yosselin,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at [Hotel Name] and that our staff made a positive impression on you. Providing exceptional service is always our top priority, and we're delighted that our team's friendliness and attentiveness enhanced your stay.It's fantastic to know that you found the location convenient with many stores nearby. We strive to offer our guests a convenient and enjoyable experience, and we're glad to hear that we succeeded in meeting your expectations.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know.Thank you once again for choosing us. We can't wait to have you with us again soon!Warm regards,Helen

6/10 Okay

Robert

Stayed 1 night in Mar 2024
Response from Helen on Apr 1, 2024
Dear Robert,Thank you for taking the time to share your rating with us. We genuinely appreciate your honest rating and the opportunity it provides us to improve.If there are specific concerns you'd like to discuss further, please feel free to reach out to us directly. We value your input and hope to have the chance to regain your trust during your next visit.Warm regards,Helen

10/10 Excellent

marcos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Mar 2024
Response from Helen on Mar 12, 2024
Dear Marcos, You can reply with a simple and appreciative message like:Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon! Helen

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyedmy stay..they have good breakfast
Stayed 4 nights in Mar 2024
Response from Helen on Mar 8, 2024
Dear Terrell,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and found our breakfast offerings to your satisfaction. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon! Warm regards,Helen

10/10 Excellent

marcos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Helen on Mar 1, 2024
Dear Marcos,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us. Providing a great experience for our guests is always our top priority. We hope to have the pleasure of welcoming you back soon.Warm regards,Helen

8/10 Good

LISSETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been there many times, the only thing that i didn't like it it was the towels, all the towels were dirty with yellow spots. Will be good to change the breakfast menu at least 2 or 3 times.
Stayed 5 nights in Feb 2024
Response from Helen on Mar 3, 2024
Dear Lissette,Thank you for taking the time to share your feedback with us. We truly value your patronage and appreciate your loyalty in choosing our hotel for your stays.We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the towels during your recent visits. Please rest assured that we have taken your comments seriously, and our housekeeping team has been promptly notified to ensure that such oversights are not repeated. Cleanliness is of utmost importance to us, and we are committed to maintaining the highest standards in all aspects of our services.Additionally, we appreciate your suggestion regarding the breakfast menu rotation. We understand the importance of offering variety to our guests, and we will certainly consider your input as we continuously strive to enhance our offerings to meet the preferences of our valued guests like yourself.Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us as it helps us to identify areas where we can improve and deliver an even better experience for our guests. We hope to have the opportunity to welcome you back soon and provide you with the exceptional stay you deserve.Warm regards,Helen

6/10 Okay

Imelda

Priced well
Stayed 2 nights in Feb 2024
Response from Helen on Feb 27, 2024
Dear Imelda,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our pricing to be favorable. Providing excellent value for our guests is always our goal, and we're delighted that you appreciated it.We hope to have the pleasure of welcoming you back for another wonderful stay soon. If there's anything specific you'd like to share or if there's anything we can do to enhance your experience further, please don't hesitate to reach out.Warm regards,Helen

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many shops around not even a 10 minute walk from target super AMAZING
Stayed 1 night in Feb 2024
Response from Helen on Feb 27, 2024
Dear Francisco,Thank you for sharing your feedback! We're glad to hear that you enjoyed the convenience of our location with a variety of shops within walking distance, including Target. We strive to provide our guests with easy access to amenities and attractions to enhance their stay. We appreciate your review and hope to welcome you back soon for another enjoyable visit!Warm Regards,Helen

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and super helpful! They did an amazing job helping us out. Room was clean and quiet.
Stayed 1 night in Feb 2024
Response from Helen on Feb 27, 2024
Dear Francisco,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our staff made your stay enjoyable and that you found our service to be exceptional. Maintaining a clean and tranquil environment is a priority for us, and we're delighted that you appreciated the cleanliness and quietness of your room. We hope to welcome you back again soon for another fantastic stay!Warm Regards,Helen

8/10 Good

Adolf

Travelled with partner
Liked: Cleanliness, property conditions & facilities
told when arrived we were being upgraded. sat in lobby till 330 and still no room. ended up in regular room
Stayed 1 night in Jan 2024
Response from Helen on Feb 27, 2024
Dear Adolf,Thank you for sharing your experience with us, and please accept our sincere apologies for the inconvenience you encountered upon arrival.We deeply regret that despite being informed of an upgrade, you experienced a delay in accessing your room and were ultimately accommodated in a standard room. We understand how frustrating this must have been after a long journey.Rest assured, we take your feedback seriously and will address this matter with our team to ensure that similar situations are avoided in the future. Your comfort and satisfaction are of utmost importance to us, and we're truly sorry for any disappointment or inconvenience caused.Should your travels bring you back to our area, we would be grateful for the opportunity to make it up to you and provide you with the superior experience you deserve.Warm regards,Helen

10/10 Excellent

Ruffins

Stayed 2 nights in Feb 2024
Response from Helen on Mar 20, 2024
Dear Ruffins,Thank you so much for awarding us with a 5-star rating! We're thrilled to hear that you had such an exceptional experience during your stay at our hotel.Ensuring our guests have a fantastic stay is our top priority, and we're delighted to know that we succeeded in meeting and exceeding your expectations.Your glowing rating means the world to us, and we truly appreciate your kind words and support. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.We can't wait to welcome you back for another wonderful stay at our hotel.Warm Regards,Helen

6/10 Okay

Ann

Travelled with family
Disliked: Property conditions & facilities
Stay 4 nights with family. Property was close to highway, restaurants and other convenience stores. However, the property is dated and needed a a lot of improvement. The gym is ridiculous, the machine are old and some broken snd the rest seems unsafe to use. So go for walks instead. Pool door was locked when try to go and staff was unaware it was not open. Property is clean in some areas. The furniture is dated in the room the bed is uncomfortable, make noises when you move around or to get out of the bed. There’s one microwave for each floor. Staff was courteous and kind greet is politely.
Stayed 4 nights in Feb 2024
Response from Helen on Feb 25, 2024
Dear Ann,Thank you for sharing your recent experience with us. We appreciate your detailed feedback as it helps us identify areas where we can enhance our guests' experiences.We're pleased to hear that our property's proximity to the highway, restaurants, and convenience stores was convenient for you and your family. However, we're truly sorry to learn that certain aspects of your stay did not meet your expectations.Your concerns regarding the condition of our facilities, particularly the gym equipment and pool access, have been duly noted. Rest assured, we will address these issues promptly to ensure that all amenities are in proper working order and readily accessible to our guests.Additionally, we apologize for any discomfort caused by the condition of the room furniture and the bed. Your comfort is of utmost importance to us, and we will take steps to rectify these matters.On a positive note, we're glad to hear that you found our staff to be courteous and kind. Providing excellent service is a top priority for us, and we're pleased that our team made a positive impression.We value your feedback immensely and hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements we've made based on your comments.Warm regards,Helen

10/10 Excellent

Delshad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Helen on Feb 29, 2024
Dear Delshad, Thank you for your feedback! We're delighted to hear that you had a good experience at our hotel. Your satisfaction is our priority, and we're glad we could meet your expectations.We hope to have the opportunity to welcome you back again soon for an even better stay.Warm regards,Helen

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located for our plan vacation. It maybe old but spacious. The rate is reasonable for its location. Will certainly use this place again.
Stayed 2 nights in Feb 2024
Response from Helen on Feb 24, 2024
Dear Gabriela,Thank you for taking the time to share your experience with us! We're delighted to hear that our convenient location was ideal for your vacation plans and that you found our spacious accommodations suitable for your needs.At LA Crystal Hotel, we take pride in offering comfortable and value-packed stays, and we're glad to hear that our rates aligned with your expectations, especially considering our prime location.We're thrilled to know that you plan to use our services again in the future. It would be our pleasure to welcome you back and continue providing you with memorable experiences.Warm regards,Helen

6/10 Okay

Frankie, Bella Vista AR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could not inter the hotel through the front door. You had to use the side door. Very confusing on how or where to get in the hotel. I watched severial customers take 30 min. wondering around not knowing how to get in. I said something and the staff didn't care.
Stayed 2 nights in Feb 2024
Response from Helen on Feb 23, 2024
Dear Frankie,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced regarding accessing the hotel through the front door. Your feedback is invaluable, and we will address this issue promptly to ensure a smoother and clearer entrance for our guests in the future. We regret that our staff's response did not meet your expectations, and we will use this as an opportunity to reinforce our commitment to excellent customer service. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.Warm Regards,Helen

8/10 Good

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it reminded me of the older casino/hotels on Freemont st. Las Vegas
Stayed 1 night in Feb 2024
Response from Helen on Feb 22, 2024
Dear Pascal,Thank you for sharing your feedback with us. We're delighted to hear that your stay reminded you of the charm and character of the older casino/hotels on Fremont Street in Las Vegas.At LA Crystal Hotel , we take pride in offering a unique blend of nostalgia and modern comfort. We strive to create an atmosphere that resonates with the vibrant energy of Las Vegas while providing our guests with contemporary amenities and exceptional service.Your comparison is truly appreciated, and we're thrilled that you enjoyed your time with us. We look forward to welcoming you back for another memorable experience in our hotel!Warm Regards,Helen

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the hotel was very good, excellent breakfast and everything was very easy, the cleanliness of the rooms was excellent and every time I returned everything was organized and clean. I highly recommend it.
Stayed 3 nights in Feb 2024
Response from Helen on Feb 20, 2024
Dear Daniel,Thank you for your glowing review! We're thrilled to hear that you had a very good stay with us and that you enjoyed our excellent breakfast offerings. It's wonderful to know that our efforts in maintaining cleanliness and organization in the rooms contributed to your positive experience. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back for another seamless and enjoyable stay in the future!Best Regards,Helen

8/10 Good

Andrea, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is really nice
Stayed 2 nights in Feb 2024
Response from Helen on Feb 19, 2024
Dear Andrea,Thank you so much for your kind words! We're thrilled to hear that you found our staff to be really nice. Providing exceptional service is always our top priority, and it's wonderful to know that our team made a positive impact on your stay. We hope to have the pleasure of welcoming you back soon!Warm regards,Helen

8/10 Good

Antarilius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s safe friendly respectful staff
Stayed 2 nights in Feb 2024
Response from Helen on Feb 18, 2024
Dear Antarilius,Thank you for your kind words about our hotel and staff! We are delighted to hear that you felt safe during your stay and that our team provided friendly and respectful service.Ensuring the comfort and well-being of our guests is our top priority, and it's wonderful to know that we succeeded in making your experience memorable.We appreciate your feedback and hope to have the opportunity to welcome you back again soon for another enjoyable stay.Warm regards,Helen

8/10 Good

Roshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay with family. Overall satisified.
Stayed 2 nights in Feb 2024
Response from Helen on Feb 18, 2024
Dear Roshan,Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you had a good experience with your family and that you were overall satisfied with your stay.We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Warm regards,Helen

8/10 Good

Aleipata

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Helen on Feb 17, 2024
Dear Aleipata,Thank you for your feedback! We're glad to hear that you had a good experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back again soon!Warmest RegardsHelen,

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was comfortable! Thank you!
Stayed 1 night in Feb 2024
Response from Helen on Feb 17, 2024
Dear Sara,Thank you so much for your kind words! We're thrilled to hear that you found your stay comfortable. It was our pleasure to have you as our guest, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Best Regards,Helen

2/10 Terrible

Vivian

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The heater doesn’t work and it takes forever to switch to a new room, so we stay the whole night without heater.
Stayed 1 night in Feb 2024
Response from Helen on Feb 16, 2024
Dear Vivian,Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered during your stay. Your feedback regarding the heater not functioning properly is concerning, and we deeply regret any discomfort this may have caused you.Please know that we take such issues very seriously, and we are actively investigating the matter to ensure that it is promptly addressed and resolved. We understand the importance of a comfortable and enjoyable stay for our guests, and we are committed to improving our services based on your valuable feedback.We sincerely apologize for any delay in switching rooms and for the inconvenience of spending the night without proper heating. Your satisfaction is of the utmost importance to us, and we will take steps to prevent similar situations from occurring in the future.If you plan to stay with us again, please do not hesitate to reach out to us directly so that we can ensure your next experience exceeds your expectations.Warm regards,Helen

6/10 Okay

Lori

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Feb 2024
Response from Helen on Feb 16, 2024
Dear LorThank you for sharing your rating. We appreciate your feedback and strive to continuously improve our services.Warm Regards,Helen

8/10 Good

Aashish

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Helen on Feb 19, 2024
Dear Aashish,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good experience during your stay with us. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Helen

8/10 Good

Pradeep

Stayed 4 nights in Feb 2024
Response from Helen on Feb 13, 2024
Dear Pradeep,Thank you so much for taking the time to leave us a 4-star rating! We're thrilled to hear that you enjoyed your stay with us. It's our goal to provide exceptional service and comfort to all our guests, and your feedback motivates us to continue striving for excellence.We're glad to know that you had a pleasant experience, but we also value your input on how we can further enhance our services. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to making every guest's stay as enjoyable as possible.Once again, thank you for choosing us . We hope to have the opportunity to welcome you back soon for another wonderful stay.Warm regards,Helen

8/10 Good

Hye Soon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 13 nights in Jan 2024
Response from Helen on Feb 12, 2024
Dear Hye,Thank you for sharing your positive feedback! We're delighted to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon.Warm regards,Helen

8/10 Good

Radha

Stayed 3 nights in Feb 2024
Response from Helen on Mar 20, 2024
Dear Radha,Thank you for taking the time to rate our hotel with 4 stars! We're thrilled to hear that you had a positive experience during your stay.At our hotel, guest satisfaction is our top priority, and we continuously strive to provide exceptional service and amenities to ensure a memorable stay for all our guests.If there's anything specific you enjoyed about your time with us or if there are any areas where you think we can further improve, please feel free to share your feedback. We value your input and look forward to welcoming you back for another great stay in the future!Best Regards,Helen

10/10 Excellent

Kalani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my 3 night stay here. Felt safe and the hotel was short distance from surrounding stores and food. Staff was nice and the hotel was clean
Stayed 3 nights in Feb 2024
Response from Helen on Feb 5, 2024
Dear Kalani,Thank you so much for taking the time to share your positive experience during your 3-night stay at our hotel! We are delighted to hear that you enjoyed your time with us and that you felt safe.It's wonderful to know that the hotel's proximity to surrounding stores and food added to the convenience of your stay. Our team takes pride in providing a clean and welcoming environment, and we're thrilled that you noticed.We greatly appreciate your kind words about our staff's friendliness. It's always our goal to make our guests feel comfortable and well taken care of.We look forward to the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions for improvement, feel free to share. Your feedback is invaluable to us.Warm regards,Helen

2/10 Terrible

Jayden

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Scammers 😤👎
Stayed 4 nights in Jan 2024
Response from Helen on Feb 7, 2024
Dear Jayden, Thank you for taking the time to share your feedback with us. We take all guest concerns seriously, and we sincerely apologize if your experience did not meet your expectations. To further assist us in resolving this matter, we kindly ask that you provide more details about the specific incident, such as the date and time it occurred, as well as any relevant information that can help us in our investigation. Our commitment to providing a secure and enjoyable experience for our guests remains unwavering. We appreciate your feedback, as it helps us improve our services. If you have any additional concerns or if there's anything else we can do to make amends for your experience, please do not hesitate to contact our management team directly . We hope to have the opportunity to welcome you back in the future and provide you with a more positive and enjoyable stay. Warm regards, Helen