I reserved a room on bottom floor with conveniences like shower handles for my 94 year old mother 2 weeks in advance, paid. We get there and they give us a room on 2nd floor (stairs only) and without special amenities. I asked what happen to our room. They gave it to someone. We finally got one on 1st floor, no bathroom grab bars, no payment reduction. Then found toilet was about to fall apart. Worst visit EVER.