Ratings based on 197 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 8-Sep-2016
Parking was very limited. No spaces available when I arrived so I had to park in hotel lot next door. Other than that very nice room for the price.
4out of 5
by A verified traveller

Posted 7-Jul-2016
Breakfast was awesome!!!!!! We've traveled and stayed in many hotels that, also, serve continental type breakfast, but Springfield Suites Gahanna, Ohio, exceeded our expectations. Deb Grogan
3out of 5
by A verified traveller

Lukewarm

Posted 24-May-2016 on Hotels
We chose this hotel for our yearly rock festival trip. Check in was simple and staff friendly. Got to the room and had all feather linens, which I had requested not to have because of allergies. They fixed it when I asked. We booked for four nights and on only one day did we have hot water. The shower got lukewarm at best and the sink was straight cold. No idea how the breakfast was because we slept too late each day, but they had it. On the second day of our stay, my bank notified me that the hotel had placed a quite significant hold on my account. The hotel stated it would be released on checkout. On checkout, I found out that they should never have placed that hold because I booked through a 3rd party. If I hadn't said something, they would have charged me again. This was corrected swiftly by the lady who was working. Props to her because she was apologetic and friendly about it. Not so sure I'll stay again, though. The hotel was clean. They have a pool and a 24 hour fitness center. Parking is good. Several food joints are nearby. The management/the company should consider a shuttle to and from mapfre.
3out of 5
by debora fromNC

decent not great

Posted 23-May-2016 on Hotels
There were Lots of small issues, no iron, door handle lifted up not down, missing handles, exhaust fan didn't work. Staff was nice, breakfast good, bed slept fine but the rooms need a face lift
4out of 5
by Heather

This traveller left a rating score only Posted 23-May-2016 on Hotels
5out of 5
by A verified traveller

Fantastic

Posted 27-Apr-2016 on Hotels
The breakfast was fantastic. The pool and hottub was great. We will be back in july
4out of 5
by A verified traveller

Nice hotel close to the airport

Posted 5-Apr-2016
Pros: great staff
Cons: have a grab and go breakfast bag for those people who have to leave early for flights.
the only negative was that we were told there would be grab and go breakfast bags at 5am since we had to leave for an early flight and when we left, we were told by someone else at the reception desk that there is no such thing.
4out of 5
by A verified traveller

Nice hotel and better than expected

Posted 23-Feb-2016
Pros: Indoor pool, continental breakfast free, and tea/coffee offered in the lobby.
Cons: Restaurant guide in the room with places that deliver there and a guide in room to what channels are what.
Location: Not too much very close except some restaurants, but other places, shopping, etc. were not too far away.
The room was larger than expected and offered more than expected like 2 TVs and a sitting area with refrigerator, microwave and sink. Clean. comfortable with hospitable staff.
Comment from Hotel Management
24-Feb-2016 by General Manager, Hotel Management
Thank you for your thoughtful review. We appreciate the feedback from our guests so we can continue to improve and provide excellent service. I hope you will allow us to host you again the next time you are in the Columbus area.
4out of 5
by A verified traveller

Very comfortable stay.

Posted 16-Feb-2016
Staff was friendly and the breakfast was very enjoyable
Comment from Hotel Management
17-Feb-2016 by General Manager, Hotel Management
Thank you for your review. We are glad you enjoyed your stay! We look forward to hosting you again on any future trips to the Columbus area.
2out of 5
by A verified traveller

Business Trip

Posted 13-Feb-2016 on Hotels
Service at desk was very good. No heat in room first night. No renovations in hotel for some time. Looked very dated. Breakfast although free was not very good.
Comment from Hotel Management
15-Feb-2016 by General Manager, Hotel Management
Thank you for your feedback. I apologize for the heat issue you experienced your first night, and understand the inconvenience this must have caused you. While we try to prevent issues from happening, our staff will immediately respond to any reported issues to resolve them in a quick and effective manner. Thank you for your business, and I hope you will allow us to host you again on your next trip to Columbus.