Ratings based on 956 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Cleveland, OH

Nice hotel, close to downtown!

Posted 2-May-2017
Pros: Close to everything & the staff was wonderful!
Cons: N/A
Location: Theater, restaurants, shopping & downtown area
Very nice hotel, clean & room was very spacious! Staff is very friendly & helpful.
2 out of 5
by A verified traveller from Dayton Ohio

Terrible staff.

Posted 30-Apr-2017
Pros: Location.
Cons: A friendlier staff. A greeting of "What do you want?" is not friendly. I would also like a copy of my bill.
Location: We were there for a half marathon which was right behind the hotel. Very convenient.
Staff member greeted me with "What do you want?". When I said I wanted to check in she did apologize. It would be nice if they said something like "How can I help you?" I was told they were not offering late checkins although the person next to me was getting a late checkin. They could not print a copy of my receipt but said they would e-mail it to me. I never received the e-mail and was charged $75. I'm not sure what for as I had paid in advance through Expedia. We did use the valet for one night but I don't think the valet is $75 per night. I called to ask what the $75 was for but the operator kept transferring me to numbers that would route right back to her. Finally I got the voice mail of "Tom". I've left a message. We are SPG members and I gave the staff member the SPG number but it was never applied to our SPG account.
5 out of 5
Recommended
for Everyone
by A verified traveller from NYC

State capital weekend.

Posted 19-Apr-2017
Unfortunately downtown is completely shutdown on weekends.
5 out of 5
Recommended
for Everyone
by A verified traveller from Pittsburgh, PA

Fantastic gym, location, view, and room in general

Posted 19-Apr-2017
Pros: The gym, the lobby restaurants & SBX, the views, the beautiful rooms
Cons: No fridge in the rooms was a bummer
Location: You can walk 25 mins to Short North and go out to eat/happy hour (3-7 in Columbus) at tens of different places. Walk to the river walk, too!
I'm a sucker for good views, and I asked if I could be on a higher floor -- and we got one of the best hotel views I've ever had. The gym was another amazing view, too, and with great cardio & weight equipment. Everyone was super nice, everything was very clean, it was within walking distance to everything we wanted.... pretty much a perfect hotel visit.
5 out of 5
by Lori

This traveller left a rating score only Posted 27-Mar-2017 on Hotels
4 out of 5
by Corey

Posted 25-Mar-2017 on Hotels
The furnace/air conditioner was very loud
4 out of 5
by Phillip

This traveller left a rating score only Posted 21-Mar-2017 on Hotels
4 out of 5
by Charles

Very nice downtown Columbus getaway hotel!!

Posted 20-Mar-2017 on Hotels
I wish I could have stayed longer. Very comfortable room!!
5 out of 5
by Candice

This traveller left a rating score only Posted 20-Mar-2017 on Hotels
4 out of 5
by Joe

This traveller left a rating score only Posted 20-Mar-2017 on Hotels