Ratings based on 914 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 24-Feb-2017
The hotel was convient to book but it's very outdated. Also, the room was very dark and did not feel clean. Especially the bathroom. The location is great and there is a Starbucks in the lobby! If you're looking for a quick weekend away or a one night stay it's fine.
4out of 5
Recommended
for Families
by A verified traveller fromCincinnati

Hotel in great location with wonderful views.

Posted 21-Feb-2017
Pros: Location, breakfast and evening refreshments. Bed was soft and comfortable, and the room's view was beautiful.
Cons: I believe some updating and improved color palatte that included lighter colors than dark brown would definitely help.
Location: The Ohio Theatre is just around the corner, as well as, several dining options. The capitol is beautiful, with plenty of shopping in Short North.
The Sheraton at Capitol Square in Columbus, was an enjoyable stay with great access to dining and entertainment nearby. The hotel is in need of some updating, but overall was a comfortable and inviting stay. I think the price was on the high side for what you will receive over comparable accommodations. Would probably stay again due to the location, but if better logding is available I would consider others first.
4out of 5
Recommended
for Everyone
by A verified traveller fromK

Good location

Posted 6-Feb-2017
Hotel was comfortable. Room needed a deep clean, around baseboards, etc. The beds were super comfy!
Comment from Hotel Management
20-Feb-2017 by Front Office Manager, Hotel Management
Dear Susan, Thank you for your feedback and taking the time to post your comments.We are so glad to hear that you enjoyed the Sheraton Columbus Capitol Square's comfy beds! We do apologize for the cleanliness of the room, this is not a standard and we have addressed this with our housekeeping team. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. We hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Feb-2017
Very clean and efficient hotel. Hotel employees were helpful and resourceful. I plan to continue my stay hear in the future on business
Comment from Hotel Management
20-Feb-2017 by Front Office Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s helpful employees and clean hotel. Thank you again for your comments and we look forward to seeing you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
5out of 5
Recommended
for Everyone
by A verified traveller fromRittman ohio

Annual anniversary trip

Posted 25-Jan-2017
We had a fabulous time my wife and I are Starwood rewards members we stayed on the club floor the club Suite is just the best all-around experience the beds are so nice we are looking into purchasing the exact same mattress for home absolutely love it there will definitely come back
Comment from Hotel Management
31-Jan-2017 by Front Office Manager, Hotel Management
Dear Brayton Happy Anniversary! Thank you for taking the time to post your comments and feedback. It is always great to hear compliments about the Sheraton Club Lounge and our Sheraton Signature Sleep Experience beds. We so are glad to hear that you enjoyed your anniversary at the Sheraton Columbus Capitol Square. We hope to see you again for on your next anniversary if not sooner! Sincerely, Manager at the Sheraton Columbus Capitol Square
3out of 5
by A verified traveller

Dark Room

Posted 25-Jan-2017
Pros: The Lobby was inviting but I wasn't sleeping in the Lobby
Cons: Do a remodel on your dated rooms. I stayed at this hotel in 1988 soon after it first opened and it was a Hyatt Regency. The Rooms felt 20yrs old
Location: It was right around the corner from The Ohio Theatre and blocks away from German Village. Easy to walk
The room was very Dark and felt really dated. The carpet was dark brown and the walls were brown and the couch was brown. It was like staying in a 20 yr old room and the bathroom felt like that as well. Really glad we got a discount on-line and didn't pay full price. The bed was comfortable but I didn't even want to go barefoot on the carpet. It was a disappointment for our overnight get away .
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jan-2017
Room was spacious and very clean. Exceptionally comfortable bed and pillows. Room service was quick and delicious!
Comment from Hotel Management
26-Jan-2017 by Front Desk Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s clean and spacious rooms, and our comfortable beds. We are so glad to hear that you enjoyed the delicious food you ordered from room service. Thank you again for your comments and we hope to see you again for you’re the next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
3out of 5
by A verified traveller

Posted 16-Jan-2017
For what we paid, I just don't think I will book with the Sheraton again, next time I take a trip to Columbus.
3out of 5
Recommended
for Everyone
by A verified traveller fromCanal Winchester, OH

Clean but pretty outdated

Posted 14-Jan-2017
Pros: convenience to downtown restaurants and shopping etc
Cons: Update make it a little more modern
Location: bars restaurants events concerts
Room was clean staff was friendly in the hotel lounge. Hotel is very outdated, comfortable bed and convenient to downtown locations. It was nice for the price.
Comment from Hotel Management
31-Jan-2017 by Front Office Manager, Hotel Management
Dear Michele Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s great location, cleanliness of the rooms, comfortable beds, and the friendliness of our staff. We do apologize that you felt the hotel was outdated. It is feedback like this that we can use to improve. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
4out of 5
Recommended
for Everyone
by A verified traveller fromAkron, Ohio

Comfortable & clean

Posted 3-Jan-2017
Hotel met expectations. Good location downtown, clean & comfortable bed
Comment from Hotel Management
26-Jan-2017 by Front Office Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s good location, and our clean and comfortable beds. Thank you again for your comments and we hope to see you again for you’re the next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square