Ratings based on 821 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great check in staff

Posted 24-Nov-2015
Good location for ohio state game. Staff at check in was great. Room service was great.
5 out of 5
Recommended
for Business Travellers
by Mahtab from Ohio

Business at Columbus Ohio

Posted 3-Nov-2015 on Hotels
Overall very good service Very close to my conference at hospital Valet parking, provide about 30 minutes request ahead to get your car back
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to Capital Theater

Posted 26-Oct-2015
Ron wad very comfortable and the service was great. We needed an in-room refrigerator for our overnight stay. One was delivered to our room quickly, at no extra charge.
4 out of 5
Recommended
for Couples
by Michelle E

This traveller left a rating score only Posted 25-Oct-2015 on Hotels
5 out of 5
Recommended
for Families
by Carol

Posted 23-Oct-2015 on Hotels
Great place to stay for the Columbus Marathon.
5 out of 5
Recommended
for Families
by manoj from mason, oh

Posted 19-Oct-2015 on Hotels
overall stay was great: we were there for a friend's wedding and the service, convenience and hospitality was excellent. they allowed us to keep the room for a few extra hours after check out, although we had to pay an extra 1/2 days rate.
3 out of 5
by A verified traveller

Nice room but no hot water and no water pressure.

Posted 19-Oct-2015
No hot water. Water pressure very low. Wouldn't recommend hotel restaurant. Decor and room size very good though.
3 out of 5
by A verified traveller from Vancouver, BC

Over priced

Posted 18-Oct-2015
The hotel is fine - average but nothing special. Restaurant service was okay but very expensive for what you got. Hot water was not (They gave me a small discount on checking out). Room was comfortable.
5 out of 5
Recommended
for Business Travellers
by Jerry from Alexandra, KY

Posted 14-Oct-2015 on Hotels
You sweets on the Club Lounge Level where incredible. You have a great Pastry Chef!
2 out of 5
Recommended
for Getaway With Friends
by Christa from Houston, TX

Very expensive for what you get.

Posted 12-Oct-2015 on Hotels
I requested double beds months before my stay. I even paid extra to have double beds. When I arrived I was told that they had to give double beds to customers that did NOT book through Hotels.com. I called Hotels.com and they said the hotel could do whatever they wanted because the reservation said King or double beds even though I specifically requested double beds months in advance. The hotel stated that they saw my request months ago but reserved double beds for customers that did not book through hotels.com and booked through the Sheraton site. The room was large but there was no robe, the shampoo/conditioner was some no name brand and there was no shower cap. Breakfast service was slow and inaccurate. The staff up front was not helpful but neither was Hotels.com. To do it over again I would have not stayed here and I would have not booked through hotels.com. The location is ok but since I was going to campus there were better options.