Exterior
Check availability

Reviews of Holiday Inn Express Columbus Airport - Easton, an IHG Hotel

3 out of 5
Holiday Inn Express Columbus Airport - Easton, an IHG Hotel
3030 Plaza Properties Boulevard, Columbus, OH

Reviews

7.6

Good

Rating 10 - Excellent. 381 out of 1000 reviews" "
Rating 8 - Good. 281 out of 1000 reviews" "
Rating 6 - Okay. 146 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 104 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kept my car and nice place to stay
Stayed 1 night in Mar 2024
Response from Catherine on Apr 10, 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Myesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a wonderful place to stay
Stayed 4 nights in Mar 2024
Response from Catherine on Apr 2, 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Jimmy, Little Ferry

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good service Good staff
Stayed 1 night in Mar 2024
Response from Catherine on Apr 1, 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room is clean. Comfortable beds.
Stayed 1 night in Mar 2024
Response from Catherine on Mar 26, 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Megan

Stayed 1 night in Mar 2024
Response from Catherine on Mar 22, 2024
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Charles

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was nice, but the common areas were dirty, and the breakfast was very limited and not freshly cooked.
Stayed 2 nights in Mar 2024
Response from Catherine on Mar 22, 2024
Thank you for your rating and review It was a pleasure to serve you and we apologize for the concerns you had during your time with us. We will share your comments with our leadership team and hope to see you again in the future.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Catherine on Mar 18, 2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport so there is some noise but not too bad
Stayed 2 nights in Mar 2024
Response from Catherine on Mar 12, 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service
Charged $400 to my account for one night
Stayed 1 night in Mar 2024
Response from Catherine on Mar 11, 2024
Thank you for your rating and review. Please follow up with us directly.

8/10 Good

Lee Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and pillows love they have dove for there shampoo soap. The only negative no towels in the pool area. And breakfast was amazing more than a continental breakfast they had eggs beacon.
Stayed 1 night in Mar 2024
Response from Catherine on Mar 11, 2024
Thank you for your rating and review. It was a pleasure to serve you and we will share your comments with our leadership team. We hope to serve you again in the future.

6/10 Okay

Sarah

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel lobby was very clean but when we got to our room we found 2 little cartons of milk left beside of the heater.
Stayed 2 nights in Feb 2024
Response from Catherine on Mar 5, 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass them along to our leadership team and we hope to see you again in the future.

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and comfortable, and the area was convenient and safe. My booking was only for one night, and now that I'm home I see that they put an extra $100 hold on my bank account at check-in (and didn't tell me - I called and they said that they have a sign on the desk explaining it), and that this charge may not be returned for up to 14 days. I understand the reasoning, but it would be really helpful if Expedia published this because I could have very easily been traveling on a much smaller budget and not have been able to accommodate this charge. Also, the charge was about the same as my entire reservation cost - it's ridiculous. End rant, haha.
Response from Catherine on Feb 27, 2024
Thank you for your rating and review. It was a pleasure to serve you and apologize for your concerns. We will share your comments with our leadership team and we hope to see you again in the future.

8/10 Good

Claudia, cody

Liked: Cleanliness, staff & service, property conditions & facilities
Bed comfortable bathroom very clean and updated breakfast good and has a variety. Like the passenger pickup from the airport.
Stayed 1 night in Feb 2024
Response from Catherine on Feb 26, 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

Nicholas

Stayed 1 night in Feb 2024
Response from Catherine on Mar 22, 2024
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future. Your rating is below what we consider acceptable, feel free to reach out to us to further discuss.

10/10 Excellent

Joe N Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and comfortable.
Stayed 1 night in Jan 2024
Response from Catherine on Feb 1, 2024
Thank you for your perfect rating and review It was a pleasure to serve you and we look forward to seeing you again in the future.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
The bathroom sink was clogged and didn't drain. The room refrigerator was turned off so it was hot and would not cool down. The breakfast tables were all shakey. Just needs some general maintenance with some attention to detail.
Stayed 1 night in Jan 2024
Response from Catherine on Jan 29, 2024
Thank you for your rating and review. It was a pleasure to serve you and your comments will be shared with our leadership team. We apologize for your concerns and hope to have another opportunity to serve you again in the future.

6/10 Okay

Mary E.

Travelled with partner
Liked: Staff & service
The bed needed replaced.
Stayed 1 night in Jan 2024
Response from Catherine on Jan 25, 2024
Thank you for you rating and review. It was a pleasure to serve you and we will look into your comments. All the best and we hope to have another opportunity to serve you again in the future.

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024
Response from Catherine on Jan 25, 2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Nancy

Stayed 5 nights in Jan 2024
Response from Catherine on Jan 22, 2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

4/10 Poor

Martin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room did not smell good and I believe the comforter was not cleaned, had stains on top surface
Stayed 1 night in Jan 2024
Response from Catherine on Jan 18, 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass along your comments to our leadership team and we hope to see you again in the future.

10/10 Excellent

Babette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! friendly, kind, caring and professional!
Stayed 1 night in Jan 2024
Response from Catherine on Jan 17, 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The heater in room 326 was extremely loud when on and woke me up multiple times throughout the night
Stayed 4 nights in Jan 2024
Response from Catherine on Jan 16, 2024
Thank you for your rating and review. We apologize for the concerns you mentioned and will share with our leadership team. We hope to have another opportunity to serve you again in the future.

4/10 Poor

Lisa

Stayed 1 night in Jan 2024
Response from Catherine on Jan 17, 2024
Thank you for your rating. Since you rated us below what we consider acceptable, please accept our apologies and feel free to call in to further discuss if you choose. Regardless we hope to serve you again in the future.

6/10 Okay

Shellie

Stayed 1 night in Jan 2024
Response from Catherine on Feb 5, 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Leah

Stayed 1 night in Jan 2024
Response from Catherine on Jan 15, 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

KELLI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Catherine on Jan 15, 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Kok Sheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff response and breakfast are good too
Stayed 3 nights in Jan 2024
Response from Catherine on Jan 9, 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

susan j

Didn't like people in my room when I specifically put not ready yet door hanger on my door! I know someone was there as there was peppermint patty wrapper on the floor and it wasn't there previously!
Stayed 3 nights in Dec 2023
Response from Catherine on Jan 9, 2024
Thank you for your rating and review. It was a pleasure to serve you. We apologize for your concerns and we will share your comments with our leadership team. We hope to serve you again in the future

8/10 Good

janet

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Airport
Stayed 4 nights in Dec 2023
Response from Catherine on Jan 15, 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

treasa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Catherine on Jan 9, 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Kyle, NORTH HOLLYWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Catherine on Jan 9, 2024
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Frank

Travelled with partner
Liked: Staff & service
Breakfast menu is very poor
Stayed 5 nights in Dec 2023
Response from Catherine on Jan 4, 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will share them with our leadership team and hope to have another opportunity to serve you again in the future.

8/10 Good

heidi

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good hotel to stay at if you have a super early flight its nice and clean and comfy and i liked the shower with no tub the staff was very friendly
Stayed 1 night in Dec 2023
Response from Catherine on Jan 3, 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

Tyler

Stayed 1 night in Dec 2023
Response from Catherine on Jan 3, 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns as we see the rating is less than we deem satisfactory. We hope to see you again in the future.

10/10 Excellent

Edwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Staff was nice
Stayed 1 night in Dec 2023
Response from Catherine on Jan 3, 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Angela

Stayed 1 night in Dec 2023
Response from Catherine on Jan 3, 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

Grover

Travelled with partner
Disliked: Property conditions & facilities
Water leaking from the ceiling, thermostat did not work and the heat would not kick off, was nearly cooked to death. I complained nicely and nothing was done about it.
Stayed 1 night in Dec 2023
Response from Catherine on Dec 13, 2023
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass them along to our leadership team and hope to have another opportunity to serve you again in the future.

2/10 Terrible

Cristian

Stayed 1 night in Dec 2023
Response from Catherine on Dec 13, 2023
Thank you for your rating. It was a pleasure to serve you. The rating is below what we consider to be a pleasant stay. We would love the opportunity to further discuss with you. Regardless we hope to have another chance to serve you in the future.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Catherine on Nov 29, 2023
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

JOHN

Liked: Amenities
Clean , friendly
Stayed 3 nights in Nov 2023
Response from Catherine on Nov 29, 2023
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Very Well!
Stayed 1 night in Nov 2023
Response from Catherine on Nov 27, 2023
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Room was very clean, breakfast was fantastic. Staff was friendly
Stayed 1 night in Nov 2023
Response from Catherine on Nov 20, 2023
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff straight up lied to me
Stayed 1 night in Nov 2023
Response from Catherine on Nov 20, 2023
Thank you for your rating. It was a pleasure to serve you and we apologize for your concerns. We would love to hear more about your concerns, please feel free to reach out to further discuss. We hope to see you again in the future.

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Catherine on Nov 16, 2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. My room clean and quiet. There was a mouse incident in the staff hallway with a lot of screaming. I am not sure I would recommend the complimentary breakfast.
Stayed 2 nights in Oct 2023
Response from Catherine on Nov 13, 2023
Thank you for your rating and review. It was a pleasure to serve you and your comments will be shared with our leadership. We will look into the issue mentioned. We hope to have another opportunity to serve you again in the future.

10/10 Excellent

Graciela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very kind and helpful, they definitely go above and beyond for their guest. The shuttle was outside waiting for us as walked out of baggage claim. We didn’t have to wait. Same departing the hotel.
Stayed 3 nights in Nov 2023
Response from Catherine on Nov 6, 2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from Catherine on Nov 6, 2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Catherine on Nov 3, 2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Londa

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay.
Stayed 2 nights in Oct 2023
Response from Catherine on Oct 30, 2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly staff, amazing breakfast bar, prompt transport to and from airport, lighted parking lot to keep cars in. Bed and linens were amazing
Stayed 1 night in Oct 2023
Response from Catherine on Oct 30, 2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future