Ratings based on 798 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Under major renovation

Posted 7-Aug-2016
The hotel is under major renovation. I would have had an asthma attack if I stayed between all the dust, and chemicals in the air. Sheets of plastic hanging everywhere . The front desk could not transfer us to one of the other two Embassy Suites. I simply needed to check out . I called Expedia and everything was taken care of. I was booked at Doubletree and quickly refunded for the first reservation.
1out of 5
by A verified traveller fromLos Angeles

The hotel was under construction...not rennovation

Posted 2-Aug-2016
Pros: Nothing....well, maybe the Manager's reception so I could get buzzed enough to stay another night.
Cons: Take it off your site until the hotel construction is finished.
Why would Expedia post a hotel that is under COMPLETE CONSTRUCTION. it was ridiculous. Dust flying everywhere, construction noise all day, no lobby space. Worst Expedia stay EVER.
2out of 5
by A verified traveller

Unpleasantly surprised

Posted 1-Aug-2016
Location: Not that good, apartments near by with sofas in the parking lots.....
The hotel was under considerable renovation. The front lobby and atrium was a construction site. I personnally would not have come if I knew that was the case. They would not give me a hard copy of my receipt even after I asked for it. Since I was not aware of this hotels situation I feel they were not honest with me. They had water leaking through the ceiling in a conference room where they decided to hold the breakfast area. (with a large trash can to hold the water...)
1out of 5
by A verified traveller fromIllinois

Hotel under MAJOR construction

Posted 15-Jul-2016
Hotel was under MAJOR renovation which was not disclosed to us at time of booking. We discovered when we arrived. Pool closed. Staff unapologetic and unaccommodating. Cancelled reservation and moved to another hotel. Suitcase covered in drywall dust.
4out of 5
by A verified traveller fromPittsburgh.

Hotel was under renovation

Posted 15-Jul-2016
Staff was exceptional but the hotel itself was in the process of being renovated which we were unaware of. Staff and managers did an exceptional job of making everyone welcome. Can't wait to see the finished product.
1out of 5
by A verified traveller

Didn't state it was under construction

Posted 26-Jun-2016
Under construction with dust and noise. They never disclose this and neither did Expedia.
3out of 5
by Brian

Disappointing

Posted 10-May-2016 on Hotels
Usually a nice stay but they were in the middle of remodeling so everything was torn up. Plastic everywhere. Breakfast was in smaller room with less choices. Should be giving discounted rates during this. Not worth the price this time.
1out of 5
by Scott fromOhio

Terrible

Posted 9-May-2016 on Hotels
This location is under major renovations and had jackhammers literally up to 715pm saturday and starting 11am sunday (Mothers day). It was loud, i mean really loud, and concrete dust was everywhere including my room on 2nd floor. It was terrible. The breakfast that I paid to have included was moved to a room that held 25 and yet there was 50 trying to fit inthere with 50 more to go. Terrible planning. I asked specificaly as we headed out to dinner, was hte business center working, I had to print a flight pass, and was told yes. I come back from dinner for the new front desk to tell me that the internet had not been fixed yet, so I had to go find a place to print it. Terrible planning and management.
5out of 5
by Lynda

This traveller left a rating score only Posted 3-May-2016 on Hotels
3out of 5
by A verified traveller fromColumbus, Ohio

Nice hotel

Posted 14-Apr-2016
Pros: Manager's happy hour, and the hotel staff was very accommodating.
Cons: Hotel staff communication amongst their staff.
Location: It is right off the highway. There isn't anything around in walking distance. Most things to do are about a 15 minute drive away.
For a family of 6, this was a nice hotel with nice amenities. The elevators are slow, the bedroom area is a lot colder than the front room. The pool area was nice and clean. Breakfast had a decent spread but the food was not the best. Nice surprise was the manager's happy hour.