Ratings based on 271 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromOhio

beautiful lobby area, nice pool

Posted 19-Sep-2016
Pros: spacious, well appointed rooms, easy and friendly check in and out
Cons: room service customer service, better pillows and better showers
Location: near all Columbus downtown activities
Our family of 4 stayed in a king suite room with a double pull out sofa. It was spacious, comfortable and nice. We loved having the dining table, refrigerator and two sleeping areas (each with a tv) so adults and kids could sleep at different times and watch different things. We ordered room service and they quoted us 20 minutes but food did not come for over an hour. It was good and hot but we were hungry and it took away swim time for my kids.
2out of 5
by A verified traveller

Never again.

Posted 19-Sep-2016
Pros: The breakfast buffet was good. The guy at the omelette station was good.
Musty smell in the room. Handle on toilet was broken. Air conditioning wasn't very good. Elevators sketchy. Restaurant service for dinner was not very good.
1out of 5
by A verified traveller

Under major renovation

Posted 7-Aug-2016
The hotel is under major renovation. I would have had an asthma attack if I stayed between all the dust, and chemicals in the air. Sheets of plastic hanging everywhere . The front desk could not transfer us to one of the other two Embassy Suites. I simply needed to check out . I called Expedia and everything was taken care of. I was booked at Doubletree and quickly refunded for the first reservation.
1out of 5
by A verified traveller fromLos Angeles

The hotel was under construction...not rennovation

Posted 2-Aug-2016
Pros: Nothing....well, maybe the Manager's reception so I could get buzzed enough to stay another night.
Cons: Take it off your site until the hotel construction is finished.
Why would Expedia post a hotel that is under COMPLETE CONSTRUCTION. it was ridiculous. Dust flying everywhere, construction noise all day, no lobby space. Worst Expedia stay EVER.
2out of 5
by A verified traveller

Unpleasantly surprised

Posted 1-Aug-2016
Location: Not that good, apartments near by with sofas in the parking lots.....
The hotel was under considerable renovation. The front lobby and atrium was a construction site. I personnally would not have come if I knew that was the case. They would not give me a hard copy of my receipt even after I asked for it. Since I was not aware of this hotels situation I feel they were not honest with me. They had water leaking through the ceiling in a conference room where they decided to hold the breakfast area. (with a large trash can to hold the water...)
1out of 5
by A verified traveller fromIllinois

Hotel under MAJOR construction

Posted 15-Jul-2016
Hotel was under MAJOR renovation which was not disclosed to us at time of booking. We discovered when we arrived. Pool closed. Staff unapologetic and unaccommodating. Cancelled reservation and moved to another hotel. Suitcase covered in drywall dust.
4out of 5
by A verified traveller fromPittsburgh.

Hotel was under renovation

Posted 15-Jul-2016
Staff was exceptional but the hotel itself was in the process of being renovated which we were unaware of. Staff and managers did an exceptional job of making everyone welcome. Can't wait to see the finished product.
1out of 5
by A verified traveller

Didn't state it was under construction

Posted 26-Jun-2016
Under construction with dust and noise. They never disclose this and neither did Expedia.
3out of 5
by A verified traveller fromColumbus, Ohio

Nice hotel

Posted 14-Apr-2016
Pros: Manager's happy hour, and the hotel staff was very accommodating.
Cons: Hotel staff communication amongst their staff.
Location: It is right off the highway. There isn't anything around in walking distance. Most things to do are about a 15 minute drive away.
For a family of 6, this was a nice hotel with nice amenities. The elevators are slow, the bedroom area is a lot colder than the front room. The pool area was nice and clean. Breakfast had a decent spread but the food was not the best. Nice surprise was the manager's happy hour.
5out of 5
by A verified traveller

2 night stay with a 10 year old

Posted 7-Apr-2016
Cons: Some of the fabric on the chairs in the room needed to be replaced but otherwise very nice room.
Location: McDonald's right across the entrance to the road that leads in the hotel, good to know when traveling with picky eaters! Hotel restaurant was good.
This worked out well for us because we wanted a nice hotel that was affordable and near the American Girl store. She loved the pool and the room was perfect for us.