Ratings based on 638 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveller from OH

Just ok

Posted 28-Aug-2015
Pros: Love the design of the rooms, nice flat screen TVs, managers reception and breakfast are very nice perks. Staff was very friendly.
Cons: Non working elevators, cleanliness during managers reception and breakfast
I always like embassy suites which is why we chose this hotel. The staff was wonderful, but the hotel is getting older. The elevators leave a lot to be desired. One was closed the entire time we were there. Another was closed part of the time and the other 2 were slow with hotel employees using them at the same time. The managers reception and included breakfast are really great perks but there is not enough staff to keep the place from getting trashed out fast. The rooms are nice, but dated. Hoping they update this hotel soon!
5 out of 5
Recommended
for Families
by A verified traveller

Great for Families

Posted 28-Aug-2015
Cons: The elevators seemed to be having some issues. 2 of the 4 were out on the morning that we were leaving, one wasn't even marked out of order.
We stopped here for one night to break up a long drive. We are a family of four and this hotel was a great place to stop over. The pool was fun, the room had enough space for all of us and the breakfast was just what we needed before we headed out for another day of driving.
4 out of 5
Recommended
for Everyone
by A verified traveller from West Virginia

Needs updating

Posted 20-Aug-2015
Nice hotel but needs some room decor updates. I'm comparing this to other Embassy Suite hotels which I've stayed in.
3 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Very friendly staff, hotel needed improvement.

Posted 14-Aug-2015
The hotel had a very friendly and responsive staff. Many things were sloppy and needed improvement. The hotel was full but only 1 out of the 4 elevators was operating at a given time. When we entered our room the refrigerator was open and defrosted. The bedroom was missing tv remotes. There were no pillows and blankets for the pull out couch. There were many events going on at the hotel so it was loud at all hours of the night. The pool and work out room was very nice. Just expected better.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with only one problem. ..

Posted 10-Aug-2015
THE ELEVATORS ARE HORRIBLE! !!!! There are 4 total elevators, which sounds great seeing as there are 8 floors with 33 rooms on floors 2 through 7, but......only 1, sometimes 2 worked. The wait to get on the elevator was sometimes 10 minutes long. And because of that, 15 people would try to squeeze on knowing that they would have to wait for another 10 minutes for the next one to come and that one would be just as packed. If that one problem was fixed I would love staying there again, if not I would pass on staying! The room was great, the breakfast was awesome, the staff were friendly and the pool was pretty cool, but the elevators took my rating from a 10 to a 6!!
2 out of 5
by A verified traveller

Easton Shopping Trip

Posted 10-Aug-2015
The hotel had two working elevators and into the night all elevators quit working without any helpful information from front desk. The pool was shut down Saturday night due to "fighting" by guests. The breakfast in the morning was cold, very crowded and dirty. I would not recommend this hotel to anyone traveling to Columbus.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Aug-2015
We really enjoyed the hotel, however, the elevators were not working properly which caused a lot of waiting.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great access to Highway

Posted 5-Aug-2015
Decent Hotel usually like embassy suites as I have a larger family and they can usually accommodate us. The sofa bed was not good I have been in others that you didn't feel the springs as I did at this one
2 out of 5
by A verified traveller

Don't go if it's busy!

Posted 4-Aug-2015
Pros: I used to like a lot of things at this hotel.
Cons: Sufficient staffing and supervision.
Usually have a great stay here. Never stayed on a busy weekend before. Place was a madhouse. Most annoying to me were the empty promises (outright lies?) Was told several times that things would be handled, obvious to me now they were just shining me on and they had no intention of resolving my problems. Maybe they were understaffed but that wouldn't be my fault. It's time to look around Columbus for another favorite place to stay. Courtyard was booming all night long with inconsiderate loudmouths. I had to use the stair for several trips as several elevators were broken.
4 out of 5
Recommended
for Everyone
by A verified traveller from new jersey

Good

Posted 27-Jul-2015
Will come again. Great location. Breakfast was great.