2 Double Beds Nonsmoking

Reviews of DoubleTree by Hilton Columbus

4 out of 5
DoubleTree by Hilton Columbus
5351 Sidney Simons Blvd, Columbus, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 352 out of 735 reviews" "
Rating 8 - Good. 204 out of 735 reviews" "
Rating 6 - Okay. 85 out of 735 reviews" "
Rating 4 - Poor. 53 out of 735 reviews" "
Rating 2 - Terrible. 41 out of 735 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and rooms were very clean and comfortable
Stayed 1 night in Mar 2024
Response from Eniihua Matthews (Front Office Manager) on Mar 18, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.

10/10 Excellent

Dawa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Eniihua Matthews (Front Office Manager) on Mar 18, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience was excellent. The staff was terrific.
Stayed 1 night in Mar 2024
Response from Eniihua Matthews (Front Office Manager) on Mar 12, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is one of the good clean hotels in this area! We trust it Staff was amazing. Highly recommend to anyone looking in Columbus GA.
Stayed 3 nights in Mar 2024
Response from Eniihua Matthews (Front Office Manager) on Mar 12, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.

10/10 Excellent

Jean Claude

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Eniihua Matthews (Front Office Manager) on Mar 12, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Eniihua Matthews (Front Office Manager) on Mar 12, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.

10/10 Excellent

Takiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
Stayed 2 nights in Dec 2023
Response from Eniihua Matthews (Front Office Manager) on Dec 24, 2023
Thank you for sharing a review of your recent experience. Our team here at Doubletree by Hilton is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eniihua Matthews (Front Office Manager) on Dec 19, 2023
Thank you for sharing a review of your recent experience. Our team here at Doubletree is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Response from Eniihua Matthews (Front Office Manager) on Feb 20, 2024
Thank you for sharing a review of your recent experience. Our team here at Doubletree by Hilton is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

Austin

Business traveller
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Eniihua (Front Office Manager) on Dec 14, 2023
We always aim to deliver a guest experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

10/10 Excellent

Stormey

Stayed 1 night in Dec 2023
Response from Eniihua Matthews (Front Office Manager) on Dec 24, 2023
Thank you for sharing a review of your recent experience. Our team here at Doubletree by Hilton is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like home!
From the moment we entered the front doors, to the moment we left, we experienced friendly, professional people at every turn. From Tiana’s welcome and efficient check-in (with her amazing smile!) to Veronica’s kind care as we departed at 6:30 am with a coffee made by Mr. Nick, the courtesy and care of the entire staff was simply perfection. We needed the toilet fixed and it happened within moments! We requested more towels and they appeared in minutes! Thank you for making us feel so very at home. My only regret is that we could only stay one night. Although the bathroom was frighteningly small, this was the nicest Doubletree we have ever stayed in and they’ve all been lovely.
Stayed 1 night in Nov 2023
Response from Eniihua Matthews (Front Office Manager) on Nov 20, 2023
Thank you for sharing a review of your recent experience. Our team here at Doubletree by Hilton is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

Brian

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Expected more for the rating and cost
The hotel is struggling to stay a float, both elevators for residents were out of order. We used the service elevator. Got to our room carrying all our luggage and the keys didn’t give us access to the room, this was Inconvenience. Smell of marjuina filled the halls.
Stayed 1 night in Nov 2023
Response from Eniihua Front Desk Manager on Nov 11, 2023
We always aim to deliver a phenomenal guest experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

10/10 Excellent

Tabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and service!
Stayed 2 nights in Oct 2023
Response from Eniihua (Front Office Supervisor) on Oct 25, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.

10/10 Excellent

Courtney, Glenwood.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, allowed early check-in with no fuss, fresh cookies at check-in
Stayed 1 night in Oct 2023
Response from Eniihua (Front Office Supervisor) on Oct 25, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Eniihua (Front Office Supervisor) on Oct 16, 2023
We the family of Doubletree by Hilton Hotels would like to thank you for your recent stay. We hope to see you again real soon.

6/10 Okay

marcus

Stayed 2 nights in Sep 2023
Response from Eniihua (Front Office Supervisor) on Oct 16, 2023
We are so sorry that your stay with us at the Doubletree by Hilton was not pleasant. We will do our best to make sure your next stay with us will be fantastic.

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Amenities
Comfortable bed and nice facilities! Deliciousness in house restaurant!!!
Stayed 1 night in Aug 2023
Response from Monique (Front Office Manager) on Sep 11, 2023
We the family of Doubletree by Hilton Hotels would like to thank you for your recent stay. We hope to see you again real soon.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Monique (Front Office Manager) on Sep 11, 2023
We the family at the Doubletree by Hilton would like to say thank you for staying with us. We really appreciate you and hope to see you again soon.

2/10 Terrible

Belinda

Disliked: Staff & service
Not a great place to rest.
Fire alarm went off not once but twice. Could not get any rest and the shower had no hot water.
Stayed 1 night in Aug 2023
Response from Monique (Front Office Manager) on Aug 31, 2023
We the family of doubletree would like to say thank you for choosing us. We also would like to apologize for the inconvenience and unpleasant experience you had during your stay. As we are improving our hotel, we hope you come back and see us again.

8/10 Good

DeAnne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night. It was clear they have been doing remodeling and everything looked good. The only complaint I have was the ac in the room. It was so loud you couldn't even watch tv. I had the volume on 30 and still could barely hear it. Other than that it was ice cold. They still have some tweaking to do with the remodeling but otherwise it was great. If we're ever in that area again we will stay here again.
Stayed 1 night in Aug 2023
Response from Monique (Front Office Manager) on Aug 22, 2023
We the family of Doubletree By Hilton would like to thank you for staying with us during this time. Thank you for understanding that we are improving our hotel. Also thank you for your kind words. Hope to see you again soon!

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed in restaurant
The stay was great with very nice and clean rooms but beware of the breakfast altogether it was pretty good with typical breakfast food items it’s extremely expensive charging us $70 for four adults eating very little.I was thinking that we would have at least gotten a small discount being we were guests at the hotel but apparently not.so as long as you steer clear of hoolihans restaurant attached to hotel you’ll be great.
Stayed 1 night in Aug 2023
Response from Monique (Front Office Manager) on Aug 22, 2023
Chris, we the family of Doubletree By Hilton apology that your experience with Houlihan's. Hopefully the next time you dine in with us it will be a better experience.

4/10 Poor

willie

Liked: Cleanliness
I was not given a package on sign ln had to ask a Wi-Fi info no restaurant information ASKED to be put in a room near the front because my wife was on oxygen they put me in for 431 at the back of the building, would not allow me to use my reward points.
Stayed 4 nights in Aug 2023
Response from Monique (Front Office Manager) on Aug 31, 2023
We the family of doubletree would like to say thank you for choosing us. We also would like to apologize for the inconvenience and unpleasant experience you had during your stay. As we are improving our hotel, we hope you come back and see us again. Just a friendly reminder you may redeem your reward points through your hilton account or call hilton guest services.

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Monique (Front Office Manager) on Aug 15, 2023
We the Doubletree family would like to thank you for choosing to stay at our location. We apology that your stay with us wasn't up to your standards. However, our property is improving by the moment. We hope the next time you stay with us your experience will be greater than before. See you soon!!

10/10 Excellent

Tara, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay was perfect! The staff was absolutely wonderful from beginning to end. The hotel is currently under renovation, however, this did not interfere with my stay. The Houlohan’s restaurant on site is a delicious touch and you can never go wrong with the yummy double tree cookies! I’m also thankful for the pickup/drop off airport shuttle as well.
Stayed 2 nights in Aug 2023
Response from Monique (Front Office Manager) on Aug 14, 2023
We the family members of Doubletree By Hilton thank you for your kind words. We thank you for staying with us and hope to see you again soon.

10/10 Excellent

Tedrick

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this stay was perfect.
Stayed 2 nights in Aug 2023
Response from Monique (Front Office Manager) on Aug 8, 2023
We the Doubletree family would like to take the time to tell you thank you. Thank you for choosing our location to stay. We are glad to know your stay was perfect. We hope to see you again!

10/10 Excellent

arlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The desk staff were great!! Totally wonderful experience. The cleaning staff was great too. My whole experience at this hotel was fantastic!! Would stay there again or recommend to others.
Stayed 3 nights in Jul 2023
Response from Monique (Front Office Manager) on Jul 31, 2023
Thank you so much for staying with us here at the Doubletree. Hope to see you again

8/10 Good

arlene

Stayed 1 night in Jul 2023
Response from Monique (Front Office Manager) on Jul 31, 2023
Thank you so much for staying here at the Doubletree. Glad your stay was great. Hope to see you soon!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It was nice
The lady that checked me in was very nice and I enjoyed the cookies. However, I understand that the hotel were made upgrades but carpets in the hallway were soaked from water dripping from the ceiling.
Stayed 1 night in Jul 2023
Response from Monique (Front Office Manager) on Jul 27, 2023
Thank you so much for staying with us at the Doubletree. As we improve our hotel to better service you, we are looking forward to your next stay!

2/10 Terrible

Laurel

Stayed 1 night in Jul 2023
Response from Monique (Front Office Manager) on Aug 15, 2023
We the Doubletree family would like to thank you for choosing to stay at our location. We apology that your stay with us wasn't up to your standards. However, our property is improving by the moment. We hope the next time you stay with us your experience will be greater than before.

4/10 Poor

Chi

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under renovation, but new refurbished room was terrible
Stayed 5 nights in Jul 2023
Response from Monique (Front Office Manager) on Jul 12, 2023
We are so sorry that your stay with us at the Doubletree By Hilton was not pleasant. We will do our best to make sure your next stay with us will be fantastic.

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2023
Response from Monique (Front Office Manager) on Jul 11, 2023
We the family of Doubletree thank you for staying with us and had a great experience. Hope to see you again!

10/10 Excellent

Anna

Stayed 2 nights in Jul 2023
Response from Monique (Front Office Manager) on Jul 31, 2023
Thank you so much for staying here at the Doubletree. Glad your stay was great. Hope to see you soon!

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room available despite hotels.com reservation c
The hotel did not have a room despite my reservation with hotels.com The front officecstaff was NOT helpful.
Stayed 1 night in Jun 2023
Response from Monique (Front Office Manager) on Jul 11, 2023
We the family of Doubletree thank you for staying with us. We do apology for any inconvenience that you may have experience. Hope to see you again!

8/10 Good

Richard W.

Stayed 1 night in Jun 2023
Response from Monique (Front Office Manager) on Jul 21, 2023
We thank you for staying with us here at the Doubletree. Hope to see you soon.

10/10 Excellent

Shanetra

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived and was greeted by a really nice staff person. She had that friendly southern accent that feels like you talking to a family member. She gave us water and warm cookies which was perfect because I was exhausted from the long drive. We went to our room on the 4th floor which was one of the newly renovated room. It was so clean. Bed and pillows were comfortable. AC in the room worked perfectly. I was freezing but my husband was nice and comfortable. We didn't have any problems at check in or check out. They didn't have free breakfast so we didn't stay for breakfast.
Stayed 1 night in Jun 2023
Response from Monique (Front Office Manager) on Jun 29, 2023
Thank you again for staying at the Doubletree. We're so glad you had a experience with us. Looking forward to your next stay with us!

10/10 Excellent

tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the breakfast
Stayed 1 night in Jun 2023
Response from Monique (Front Office Manager) on Jun 29, 2023
Thank you so much for your feedback! We appreciate your comment. Hope to see you again!

10/10 Excellent

Tekeisha

Travelled with family
Liked: Cleanliness, staff & service
Yes
Response from Monique (Front Office Manager) on Jul 3, 2023
Thanks for your stay at the Doubletree By Hilton. Hope to see you soon!

8/10 Good

Angela

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the floors need to be cleaner.
the hotel itself was very nice updated, the floors were wooded and not very clean when you walked on them the bottom of my feet were dirty when walking on the floor in our room.
Stayed 1 night in Jun 2023
Response from Monique (Front Office Manager) on Jun 29, 2023
Thank you for your feedback. We do apologize for the experience you received at our location. We are approving our hotel for better. We do hope you choose us again for your next stay!

2/10 Terrible

leo

Stayed 1 night in Jun 2023
Response from Monique (Front Office Manager) on Jul 11, 2023
We the family of Doubletree thank you for staying with us. We do apology for any negative experience you had with us. Hope to see you again so we can make it right.

10/10 Excellent

Andrea

Stayed 3 nights in Jun 2023
Response from Monique (Front Office Manager) on Jul 11, 2023
We the family of Doubletree thank you for staying with us and had a great experience. Hope to see you again!

6/10 Okay

Antonio

Stayed 3 nights in Jun 2023
Response from Monique (Front Office Manager) on Jul 11, 2023
We the family of Doubletree thank you for staying with us. Hopefully you had a great experience. Hope to see you again!

6/10 Okay

David

Stayed 1 night in Jun 2023
Response from Monique (Front Office Manager) on Jul 3, 2023
Thanks for your stay at the Doubletree By Hilton. Hope to see you soon! Next time we can get that 5 out of 5!!!!!!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Monique (Front Office Manager) on Jul 3, 2023
Thanks for your stay at the Doubletree By Hilton. Hope to see you soon!

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service, room comfort
Bed and shower was amazing, construction going on in hotel, hammering, pounding and noise was crazy. Parking lot was a mess due to construction. Not worth the money while under construction
Stayed 3 nights in May 2023
Response from Monique (Front Office Manager) on Jul 3, 2023
Thanks for your stay at the Doubletree By Hilton. As you see that we are approving our hotel for the better. Hope to see you soon and you can experience a better stay with us.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was in town for my nephews golf event
Stayed 1 night in May 2023
Response from Monique (Front Office Manager) on Jun 29, 2023
Thank you so much for your comment. Hope your nephew did well at the golf event. Hope to see you again!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out was easy and staff was super polite and helpful
Stayed 2 nights in May 2023
Response from Monique (Front Office Manager) on Jul 3, 2023
Thanks for your stay at the Doubletree By Hilton. Thank you for your kind words! Hope to see you soon!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Monique (Front Office Manager) on Jul 3, 2023
Thanks for your stay at the Doubletree By Hilton. Hope to see you soon!

10/10 Excellent

Sabastine O, Columbus

Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from Monique (Front Office Manager) on Jul 3, 2023
Thanks for your stay at the Doubletree By Hilton. Hope to see you soon!

4/10 Poor

Thomas

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I like the area everything was easily accessible. I did not like the idea of not having my room cleaned, after asking the front desk that i would like my room cleaned daily for my entire stay. I got in 9 pm one night after a full day of work to find my bed not made, trash not emptied and towels and things on the bathroom floor. I went to front desk , only to be told would I like someone to make my bed. totally dissatisfied with this stay. I'm an hilton honor members and was treated poorly. asked manager to give me a call after check out , still waiting 5 days later.
Stayed 3 nights in May 2023
Response from Monique (Front Office Manager) on Jul 3, 2023
We do apologize that your stay was unpleasant at the Doubletree. We are approving our hotel and we will do better next time you stay with us. Hope to see you soon!