2/10 Terrible
Clare
Travelled with family
May 10, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
UPDATE: Do not stay here!!! They double charged my card and I called to get a refund. The man who answered told me he would have his manager refund me the next day. I gave it a week to see the refund and got nothing. I just called again and the woman on the phone told me she would do the refund right now. We will see if that actually happens. I have never ever had this bad of an experience anywhere I’ve stayed. The Hilton franchise should shut this location down.
Original review:
I rarely leave bad reviews but as I’m sitting in my hotel room right now I feel like I need to warn people about this place. The female employee that greeted us at the front desk was excellent. Very friendly and helpful. When I first walked into the room I immediately noticed how outdated it was. It had just been cleaned and I think housekeeping did the absolute best they could with what they were working with but it felt very dirty and had a strong odor to it. Our room was also missing a trash can. There was zero trash can anywhere in the room. I asked housekeeping and the front desk and they said they’d take care of it but hours later we still didn’t have a trash can. I went to the front desk again and let them know we still didn’t have one and the guy said “oh well. I put in a request.” I asked if he had any trash bags we could just use and he said he didn’t but he gave us some laundry bags. Theres also a really sketchy vent right next to the shower head with out any screws in it and it really fre
Clare
Stayed 1 night in Apr 2024