Ratings based on 239 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Overall good stay

Posted 31-Oct-2016
Pros: Room was clean. Loved having a full kitchen (minus oven). Hotel was quiet. Mattress OK but could have been a bit softer. I saw they were actually switching them out the day I left so that may fix that. Front desk staff was great! Very friendly and got me an extra discount at check in due to me being in town for the Quarter Horse Congress. Free laundry was an added bonus.
Cons: I could get picky on some minor touch ups (paint, trim) needed in the room but it was rather cosmetic.
Location: Lots of shopping and the Kroger down the road was great.
Comment from Hotel Management
2-Nov-2016 by General Manager, Hotel Management
Thank you for choosing to stay with us. We greatly appreciate hearing your feedback. We are in the process of replacing all of our mattresses and will be finished with all rooms by the end of November. We also are getting ready to complete full renovations of all guest rooms this winter. Once complete all rooms will have new kitchen cabinetry, flooring/carpeting, desks and furniture. We look forward to your return visit with us soon. Sincerely, Jody Mayer General Manager
2out of 5
by A verified traveller

Ok hotel. disappointed no free breakfast included

Posted 2-Oct-2016
Pros: Close to main highway
Cons: Improve services And provide quiet accommodations
Stayed two nights waken first night at 3:30 am by very loud banging noise believe it was garbage service dropping metal containers Web ad for hotel stated free breakfast included not the case !! They offered coffee and self service snacks, muffins that you had to purchase Only one small elevator that took forever to come Had fitness center but two of the apparatus were broken and unusable Hardly saw any staff at front desk
Comment from Hotel Management
17-Oct-2016 by Jody Mayer - General Manager, Hotel Management
Thank you for choosing to stay with us. We are sorry that you feel mislead in regards to a free breakfast. Candlewood Suites hotels as a chain do not offer a free breakfast. If you could let us know what website you saw that a free breakfast was offered it would be greatly appreciated. I will be sharing your feedback with all of our staff and have maintenance look into any fitness center equipment that may need service.
3out of 5
by A verified traveller

Convenient and Relatively Inexpensive

Posted 21-Sep-2016
Pros: Location.
Cons: Room was noisy; the air conditioner was loud; the air filter was loud; the refrigerator was loud; the bathroom fixtures were loud.
Location: Great location literally inside of Polaris Shopping Center so excessive amount of restaurants and places to shop if that is your desire.
Hotel room was worn out; not quite; bed was very comfortable; staff was pleasant; location was great for access to restaurants, freeways, shopping. Rooms could use some updating and noise abatement protocols.
Comment from Hotel Management
1-Nov-2016 by Jody Mayer, Hotel Management
Thank you for choosing to stay with us. We apologize that the noise level was not to your liking. Our hotel is to begin renovations on all guest rooms soon. Sincerely, Jody Mayer General Manager
5out of 5
by A verified traveller fromNewmarket

Excellent customer service

Posted 2-Sep-2016 on Hotels
When my family of four travel Stateside to see family, we usually spend a night in Columbus, and for the past few years, it's been in Dublin. I chose this Candlewood Suites on our latest road trip, (1) for the pet fee ($15/day), (2) it's proximity to the shopping at Polaris parkway (even though we didn't shop), and (3) the full kitchen. We stayed one night. The room was very clean, and this includes the kitchen and bathroom. This is an "extended stay" hotel, but they certainly make their prices competitive for single night guests. And we were grateful. What impressed me most was their customer service. I phoned ahead asking for a lower level room -- very courteous reception over the phone. We arrived late in the evening for check-in -- very courteous welcome upon arrival. And three days after leaving, I realized I left my toiletries bag there. I phoned and inquired; they checked and do have it; they phoned back and informed me they will mail it to me at their expense. This may be regular practice with hotels, but the representative who answered the phone and then called me back was also very courteous. The hotel staff have won me over. I will happily give them my loyalty for quality service. My family and I will return for overnight stays in the future. I certainly recommend this hotel.
Comment from Hotel Management
15-Nov-2016 by General Manager, Hotel Management
Thank you for your stay and your comments. We hope to see you again soon. Jody Mayer General Manager
4out of 5
by A verified traveller frompittsburgh, pa

Good for the price.

Posted 24-Aug-2016
Pros: Nice size room. Very quiet. Location.
Cons: Parking
Location: Cardinal shooting center is a quick trip up 71. Lots & lots of restaurants & shopping close by.
Our stay here was just what we needed; a place to sleep and shower at a great price!
Comment from Hotel Management
15-Nov-2016 by Jody Mayer, Hotel Management
Thank you for choosing to stay with us. We greatly appreciate your patronage. Jody Mayer General Manager
4out of 5
by david

Posted 13-Aug-2016 on Hotels
Comment from Hotel Management
15-Nov-2016 by General Manager, Hotel Management
Thank you for choosing to stay with us. We hope to see you again. Jody Mayer General Manager
5out of 5
by A verified traveller

Posted 7-Aug-2016 on Hotels
Comment from Hotel Management
21-Nov-2016 by General Manager, Hotel Management
Thank you for your stay and for rating our hotel. We look forward to seeing you again soon. Jody Mayer General Manager
2out of 5
by A verified traveller

Posted 31-Jul-2016 on Hotels
Pool was dirty. Bed linens also were dirty
4out of 5
by A verified traveller

Awesome suite with kitchen

Posted 25-Jul-2016 on Hotels
Very clean and comfortable room. Loved the kitchen. Very convenient have breakfast in the room when time was short in the morning. Free washer and dryers were awesome! Close to any restaurant u could want. Polaris mall is across the street. Fun area!
2out of 5
by A verified traveller

Dirty

Posted 22-Jul-2016 on Hotels
Rooms were very dirty