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Reviews of Fairfield Inn & Suites by Marriott - Jefferson City

2.5 out of 5
Fairfield Inn & Suites by Marriott - Jefferson City
3621 W. Truman Blvd, Jefferson City, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 317 reviews" "
Rating 8 - Good. 108 out of 317 reviews" "
Rating 6 - Okay. 34 out of 317 reviews" "
Rating 4 - Poor. 13 out of 317 reviews" "
Rating 2 - Terrible. 3 out of 317 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the shower in the bathroom very nice and the room was clean.
Stayed 2 nights in Apr 2024

6/10 Okay

Nicol

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
If you want a clean place but don't want to sleep. Stay here. Place is loud. You can hear everything that is going on outside the hotel and everything inside the hotel. Upstairs people running,/jumping all night long. The door did not close properly and there was a gap so those outside the door can see in and vice versa.
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa, Carthage

Stayed 1 night in Feb 2024

8/10 Good

sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was only so, so! Pool was nice , room was a bit small but bed was comfortable
Stayed 1 night in Dec 2023

8/10 Good

Christopher, Walnut Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is older though clean and safe. A few maintenence issues are popping up. The lobby, dining area and food were good. The staff was great. Our room had some maintenance issues (shower leaked from glass connection to wall, not enough outlets, phone face plate was missing) and it was not a quiet hotel. I only comment on the negative items because for the price per night, they were distractions from an otherwise pleasant stay.
Stayed 3 nights in Dec 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

julie

Stayed 1 night in Nov 2023

6/10 Okay

Brian

Liked: Amenities
Threadbare towels doesn’t begin to describe them. Literally holes in the ends, looked like lace at first glance. Bathroom floor was sticky to the point my shoes made sucking sounds. Decent breakfast, nice folks running it.
Stayed 2 nights in Nov 2023
Response from Jeff G. on Nov 20, 2023
Brian,Thank you for your feedback. I apologize for the issues in the bathroom, and I am disappointed that you encountered them. I will be sure to speak with housekeeping to ensure that they are completing everything to our standards, including removing towels from beyond their useful life. Feedback like yours helps assist us in realizing our deficiencies and we are able to rectify them to make future stays better for everyone!

10/10 Excellent

Bisma

Stayed 1 night in Oct 2023

8/10 Good

Stacey

Liked: Staff & service, property conditions & facilities
It had great parking for a pickup and trailer. The employees were nice and it was clean.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Did not feel like a Marriott. Not a good value.
Stayed 1 night in Jul 2023
Response from Jeff Goins on Jul 31, 2023
Dear John,Thank you for taking the time to rate our property during your recent visit. We apologize that your stay was not as we would expect for our guests, and we will continue to work hard every day to elevate the experience. Thank you again, and we wish you safe travels!

6/10 Okay

Christopher

Stayed 2 nights in Jul 2023

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
He estado en otros hoteles y la verdad que este me gusto mucho por su limpieza aunque la piscina estaba cerrada eso es lo único pero por todo lo demás este hotel esta muy bien como para yo volver a quedarme en el
Stayed 1 night in Jul 2023

8/10 Good

Glorivy

Stayed 2 nights in Jun 2023

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service
Nice area to stay close to restaurants
Stayed 1 night in Apr 2023

4/10 Poor

Khaled Rashidul

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Really bad . Had traveled and stayed with multiple Marriott’s in the past . This one has the tiniest room with poorly decorated, no sofa to sit , No pictures on wall . Will never recommend Fairfield inn in my life .
Stayed 1 night in Jan 2023
Response from Fairfield Team on Jan 31, 2023
Thank you for taking the time to offer your feedback. We apologize that you were not happy with your stay. Although our property is an earlier generation Fairfield, with slightly smaller rooms than is more commonplace in newer generations, we work hard every day to provide a safe, clean, and friendly environment. We hope that you saw that, and we would invite you to try a newer generation Fairfield during your travels, as we think you will be impressed. Thanks again, and safe travels!

6/10 Okay

Max

Travelled with family and small children, Travelled with group
Disliked: Amenities
Price was very high what what the hotel was and offered.
Response from Fairfield Team on Jan 17, 2023
Thank you for taking the time to offer your feedback. We apologize that you felt your stay was not a good value for your spend. I will be sure to pass this on to the revenue management team as relevant data when setting prices for the market. We hope you continue to have safe travels!

10/10 Excellent

Jerry

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Julie

Stayed 1 night in Nov 2022

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have preferred someone to at least come into my room and make my bed. I can't believe I am paying more and more for a room, but receive less and less service.

8/10 Good

Karen

Stayed 1 night in Oct 2022

4/10 Poor

Joe

Liked: Room comfort
Stayed 1 night in Oct 2022

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok if you don’t like coffee and breakfast
The hotel is in a good location and the facility is well maintained. My only knock on this place would be the so called breakfast buffet. The breakfast consisted of prepackaged food and everything was mislabeled and in short supply. They ran out of coffee both days and only provide one coffee pod per room. What a joke!!! I simply will not return to this location due to these issues.
Stayed 1 night in Sep 2022

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a recent remodal and in great condition.
Stayed 1 night in Aug 2022

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Definitely Stay Here Again!
Check in was a breeze. The rooms and hotel were very clean and well kept inside and out. Convenient location and parking. The beds and pillows are very comfortable. At first we were disappointed that the breakfast buffet was pre-packaged. But the hot food was delicious, and the woman who prepared it for us was so kind. She (Kelly) did such a good job making sure the food stayed hot and the dining area stayed clean! The front desk hostess allowed us a late check-out which was a blessing. The free wi-fi worked great. The pool and workout room are very small but super clean and sufficient for our short stay. The room had everything we needed and was in excellent condition. It was a handicapped accessible room. Our only concern was that the shower was not built to prevent water from spilling over onto the bathroom floor. So, the entire bathroom floor was soaked with water every time we used the shower. Other than that, we had a great stay!
Stayed 1 night in Jul 2022

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel and a good price.
Stayed 1 night in Jun 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were comfortable in our room. The towels were a little stiff and scratchy.Bed and pillows were very comfortable. The breakfast was not what was described. The sausages were gray and did not look edible and there were no waffles even though there was syrup.
Stayed 1 night in Jun 2022

8/10 Good

Lynn, Jefferson City

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love staying at this hotel but was disappointed in the hotel this time. First, the staff was subpar - they were never near the front desk and instead sitting in the breakfast area on their phones or not in fights. Also, wake up alarms were going on around our floor early the next morning - the room we were connected to had an alarm going off for 15 minutes until I called down to the front desk. When I left my room, there was another alarm going off non- stop just a few doors down. Are guests leaving these alarms on?! Bizarre.
Stayed 1 night in Jun 2022
Response from Jeff Goins on Jun 13, 2022
Lynn, Thank you for your feedback. I apologize for the inattentive nature of my staff, and I will be sure to speak with my team. I will also be sure to talk to housekeeping to make sure they are turning off the alarms when cleaning rooms. Once again thank you for the feedback, and I hope we have the chance to see you again soon!

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our coffee maker didn’t seem to be working. We mentioned it to the front desk and the immediately had a new one in our room. Very clean and nice staff
Stayed 2 nights in Jun 2022

10/10 Excellent

carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. No housekeeping every day, but they tell you to call the front desk if you need anything. I had very little shampoo and conditioner in their bottles. They also should have had an extra roll of toilet paper if no housekeeping. The light in my shower room was out, I did not say anything since I was alone and could leave the door open. Other than that it was a fine property and I would stay again.
Stayed 2 nights in May 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in May 2022

4/10 Poor

Johnathan

Stayed 1 night in Apr 2022

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was friendly and quick with my check-in. The motel is fairly close to the highway and on the main artery road that runs downtown and it is only about 10 minutes from downtown.
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was fine.
The stay was fine. Front desk was nice…not friendly but nice. A little disappointed in the options on the television. It showed the option for Netflix and other streaming apps but it wasn’t connected to internet and when we asked the front desk if there is a way to use any of those apps she said she didn’t know. Breakfast was very disappointing. Very few options…eggs and freezer burned sausage patties. And we were told there was no waffle mix. The room was nice and clean. We couldn’t get any conditioner out of the dispenser in the shower though. Overall, it was fine for a 1 night stay but when I’m in the area again we will probably choose another place to stay.
Stayed 1 night in Feb 2022

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
We stayed two nights over the weekend and enjoyed our stay. The location was quiet and easy to access. Breakfast was hot and good giving a choice between pork and turkey sausage which we don’t always see.
Stayed 2 nights in Nov 2021

10/10 Excellent

TERRI, WEBSTER GROVES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The room was clean. It was quiet; no noise from outside or neighbors. The pool looked clean; but we didn't use it...no time. Microwave and fridge in the room....bonus for leftover pizza.
Stayed 1 night in Nov 2021

10/10 Excellent

Adam

Stayed 1 night in Oct 2021

10/10 Excellent

alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Jeff Goins on Nov 2, 2021
We appreciate you taking the time to offer your feedback regarding your recent stay, and we hope to see you the next time you are in Jefferson City!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sept 2021
Very enjoyable stay. Room was comfortable and clean. Food selection was great - hot and plentiful. Housekeeping and Front Desk staff were very courteous and polite. Would definitely stay here again.
Stayed 2 nights in Sep 2021
Response from Jeff Goins on Oct 1, 2021
Thank you so much for taking the time to offer your positive feedback regarding your recent stay at our hotel! My staff works very hard everyday to help ensure that every guest has the kind of stay you experienced, and I will be sure to share your words of encouragement! Thanks again, and we can't wait to see you in the future!

10/10 Excellent

Dean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and good service
Stayed 1 night in Sep 2021
Response from Jeff Goins on Oct 1, 2021
Dean, Thank you for taking the time to offer your kind words regarding your recent stay at our property! We appreciate your business, and hope to see you on a future stay!

8/10 Good

Michael e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jeff Goins on Oct 1, 2021
Thank you for taking the time to rate our hotel, we appreciate your business, and hope to see you in the future!