Exterior

Reviews of Candlewood Suites Columbia East, an IHG Hotel

2.5 out of 5
Candlewood Suites Columbia East, an IHG Hotel
1400 Creekwood Parkway, Columbia, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 358 out of 512 reviews" "
Rating 8 - Good. 102 out of 512 reviews" "
Rating 6 - Okay. 27 out of 512 reviews" "
Rating 4 - Poor. 14 out of 512 reviews" "
Rating 2 - Terrible. 11 out of 512 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Craig

Liked: Staff & service
Room smelled really strongly of curry or something similar. Lots of hairs in the sink and shower. The cover for the door hole was broken. Staff was terrific.
Stayed 1 night in Mar 2024
Response from Kris on Mar 11, 2024
Thanks for your review. Your review is not common and makes me wonder if it is for our hotel. Typically, our hotel does not smell of curry or anything of the like. Next time, please bring the concern to the front desk so we can promptly move you to a new room.Thanks

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room- like a small 1 bedroom apartment. Would be great for a longer than over night stay.
Stayed 1 night in Jan 2024
Response from Kris on Feb 5, 2024
Thanks Jon!

10/10 Excellent

Alexander

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel
Stayed 1 night in Jan 2024
Response from Kris on Feb 5, 2024
Thanks for the 5 stars!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Loreta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed with our two tiny fur babies. Place was immaculate .Staff were helpful and friendly. Beds were comfy . Room had everything we needed and more.
Stayed 1 night in Jan 2024
Response from Kris on Feb 5, 2024
Thanks for the 5 stars! Glad you all were comfortable!

10/10 Excellent

NANCY

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rates, convenient location. Extended stay features , e.g. laundry. Kitchens well stocked w/a multitude of small appliances available to borrow. Excellent, friendly staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Easy walk to coveniece store. Clean and comfortable. Nicely equipped kitchenette. Nice walk area for pets. Highly recommend
Stayed 1 night in Jan 2024
Response from Kris on Feb 5, 2024
Thanks Daniel for the 5 stars!!

10/10 Excellent

Alvaro

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Kendall

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Reasonable Rates. Great Staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kris on Dec 18, 2023
Thank you for your perfect score! We can't wait to serve your hospitality needs again in the future!

8/10 Good

Sandra, Woodland Park

Stayed 1 night in Dec 2023
Response from Kris on Dec 18, 2023
Thank you for your review! We are pleased to have earned your high markings and look forward to serving your needs again soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great rooms filled with all the kitchen items you’d need. Staff was friendly. I’ve always had good experiences at candlewood suites. I always find other hotels dirty and stinky but not at these hotels. Would definitely visit again if I was passing through.
Stayed 1 night in Nov 2023
Response from Kris on Dec 18, 2023
Thank you so much for taking the time to leave us with such terrific feedback regarding your stay! We will be sure to share your kind words with our staff, who work tirelessly to ensure guests such as you, are satisfied. We hope to see you soon!

4/10 Poor

michael

My room smelled like cigarette smoke. Other than that it looked clean.
Stayed 1 night in Nov 2023
Response from Kris on Dec 18, 2023
I am sorry that your room did not smell fresh and inviting upon your arrival to our hotel. Please, if you are ever in our area again, stop by and give us another chance. If you ever find any issues at any point of your stay, please reach out to one of our 24 hour front desk team members. Thank you again for your feedback. We will use it to do better.

10/10 Excellent

GARY, CARMEL

Liked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 1 night in Nov 2023
Response from Kris on Dec 18, 2023
Thanks for the 5 star review Gary!

4/10 Poor

Armando

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Kris on Oct 25, 2023
Sorry you did not enjoy your stay.

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kris on Oct 17, 2023
Thanks for the review Stacey!

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Kris on Oct 17, 2023
Thanks for the 10 star review!

10/10 Excellent

Agustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best bed ever.
The front desk staff was very welcoming, courteous and friendly. The room was very clean. The bed and cozy blanket were the most comfortable I've ever slept in ALL hotel stays. The only thing missing was...beeakfast in bed. I'm so glad to have stayed there. You guys are great.
Stayed 1 night in Sep 2023
Response from Kris on Oct 17, 2023
Thank you so much for the perfect score and kind words! We can't wait to see you again!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice, only complaint I would have is the slight smell of cigarette smoke, must have been coming through the vents from next room or something.
Stayed 2 nights in Sep 2023
Response from Kris on Oct 17, 2023
Thank you for the nice review! We will look into the odor issues! Thanks again!

10/10 Excellent

Baltazar

Stayed 7 nights in Sep 2023
Response from Kris on Oct 25, 2023
Thanks for the review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kris on Oct 17, 2023
Thank you for the perfect score!

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kris on Oct 17, 2023
Thank you for the perfect score!

10/10 Excellent

debbie

Liked: Property conditions & facilities, room comfort
Good choice for us
This is the second time we’ve stayed here. We appreciate the size of the room and the full size refrigerator with kitchen amenities. After a long day of driving we were happy to just eat in the room and relax.
Stayed 1 night in Sep 2023
Response from Kris on Oct 17, 2023
Thank you for the perfect score!

10/10 Excellent

Safety

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kris on Oct 17, 2023
Thank you for the perfect score!

6/10 Okay

Kathryn

Travelled with partner
Disliked: Staff & service
The front desk clerk was about as welcoming as a brick wall. No personality, just gave the info, handed me the key card, and that was it. I realize it was late and she was probably tired, but so we’re we, and a welcoming face at that time of night would have been nice. Bed was high, but not dreadfully so, and it was hard.
Stayed 1 night in Aug 2023
Response from Kris on Sep 6, 2023
Thanks for taking the time to leave feedback regarding your stay. We will work with our front desk agents to ensure guests feel welcomed when coming in from travelling. Thanks again.

10/10 Excellent

Theresa

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easily accessible to restaurants and shopping. Likedvthatbit was pet friendly.
Stayed 1 night in Aug 2023
Response from Kris on Sep 6, 2023
Thank you for the 5 star review!

4/10 Poor

Timothy

Business traveller
Disliked: Staff & service, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great for the price, especially since the rooms come with a normal sized fridge and kitchen.
Stayed 4 nights in Aug 2023
Response from Kris on Sep 6, 2023
Thank you for your 5 star review!

10/10 Excellent

Betty

Stayed 1 night in Apr 2023
Response from Kris on Sep 6, 2023
Thank you for your feedback regarding your stay. We look forward to serving your needs again in the future.

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2023
Response from Kris on Sep 6, 2023
Thank you for the review.

6/10 Okay

Daniel

Stayed 1 night in Jul 2023
Response from Kris on Sep 6, 2023
Thank you for leaving us with your feedback. Take care!

2/10 Terrible

Lester

Stayed 1 night in Jul 2023

8/10 Good

Sarah

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This place was clean, the staff was friendly, and the parking was easy, plentiful, and had a well lit parking lot. The bed was comfortable, sheets and towels were clean and fresh (not worn down and old). The bathroom was clean, shower was clean. It was decently priced for the accommodation. I would suggest having more than just free drip coffee in the morning.
Stayed 1 night in Jun 2023
Response from Kris on Jul 18, 2023
Thank you for your review

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kris on Jul 18, 2023
Thank you for your review.

8/10 Good

Glenn

Stayed 1 night in Jul 2023

10/10 Excellent

William

Stayed 1 night in Jun 2023
Response from Kris on Jul 18, 2023
Thank you for your review

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day stay.
Overall the place was clean, rooms were comfortable and staff friendly. This hotel is mostly set up for long stays, with many rooms having kitchens. We stayed due to the fact it was close to the hospital where we nneded to be for a couple of days. The only small issues for me was no breakfast and i couldn't figure out how to turn the small stove on in our room.
Stayed 2 nights in Jun 2023
Response from Kris on Jul 18, 2023
Thank you for your review.

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I expected from Candlewood. Would stay again.
Stayed 4 nights in Jun 2023
Response from Kris on Jul 18, 2023
Thank you for your review

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Kris on Jul 18, 2023
Thank you for your review.

10/10 Excellent

Tamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel was very well polished. The staff were very pleasant and informative/helpful. I did love to see the statues of the dog and cat that were sitting on a bench up front. This reminded me that the hotel is pet friendly. The room was very nice and surprisingly spacious. I enjoyed that there was actually a comfortable recliner in the room. The bed was very comfortable and I asked to be put in a room where hopefully it would be quiet and I did not hear anything all night long. I definitely would stay here again.
Stayed 1 night in Jun 2023
Response from Kris on Jul 18, 2023
Thank you for your review

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2023
Response from Kris on Jul 18, 2023
Thank you for your review.

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent stay for the money. Beds were firmer than I liked. Tub needed some maintenance. Shower would not come on full pressure.
Stayed 1 night in May 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained. Great room. Well priced.
Stayed 1 night in May 2023

10/10 Excellent

Tonette

Liked: Staff & service, amenities, property conditions & facilities
It was a nice stay with a full kitchen!
Stayed 2 nights in Apr 2023

8/10 Good

Alicia

Stayed 2 nights in Apr 2023

10/10 Excellent

Larry

Stayed 1 night in Apr 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was ok. No breakfast so that was a surprise. Bathrooms nice. Towels good. Would stay here again
Stayed 2 nights in Apr 2023
Response from Kris on Apr 25, 2023
Thank you

10/10 Excellent

Angela

Stayed 2 nights in Apr 2023
Response from Kris on Apr 25, 2023
Thanks

10/10 Excellent

Stafford

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Kris on Apr 25, 2023
Thanks for the perfect score!