Premium Room, 1 Queen Bed, Accessible | Private kitchen

Reviews of InTown Suites Extended Stay Colorado Springs

2 out of 5
InTown Suites Extended Stay Colorado Springs
6210 Corporate Dr, Colorado Springs, CO

Reviews

6.2
Rating 10 - Excellent. 146 out of 1002 reviews" "
Rating 8 - Good. 315 out of 1002 reviews" "
Rating 6 - Okay. 198 out of 1002 reviews" "
Rating 4 - Poor. 166 out of 1002 reviews" "
Rating 2 - Terrible. 177 out of 1002 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as pictured! Beware!
Nothing like what is pictured on the booking site! Run down, old, and just not great! The pluses are price and location but learned why it was cheaper. Asked for pillows, no. No towels don’t ask. Overall gross! Alarm clock is an angry boss, wife, or girlfriend that blares the truck horn from around 5-7am. Broken tile in the bathroom, door prying marks. We didn’t die but would not stay again or recommend.
Stayed 2 nights in Oct 2023
Response from Danielle on Oct 30, 2023
Anonymous – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! We appreciate your feedback on these issues it will help us further improve our operations.General Manager

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Staff & service, amenities
Strangest hotel I've ever stayed. "We do not replace toilet paper." (You get an entire still-wrapped roll at arrival, but you must ration that roll for the length of your stay.) You will have to sign 6-8 pages of legal agreements, including odd rules against bare feet in the halls and requirements of payments each week (despite your credit card on file); neither was enforced. Front desk is only open 11-19:00 (M-F), so late check-ins and early check-outs are difficult & not possible on weekends. No cleaning is provided during your stay, no matter how long your stay. Microwave, refrigerator/freezer, but no utensils, pans, bowls. No tissues or lotions, but there was a travel-sized bar of soap. & 3 sets of towels.
Stayed 5 nights in Sep 2023
Response from Danielle on Oct 10, 2023
Hello Chris,Thank you for leaving a review. I did want to clarify a few things for you in case you decide to come back in the future. We are open Monday through Saturday 11:00AM-7:00PM. We are only closed on Sundays. The websites and engines are set to not even allow people to make reservations on Sunday. We do allow late check ins upon request, meaning if people let us know they are arriving after 7 we make arrangements. We do have a "different" set of rules than a full service hotel because we accommodate long term stays, meaning people stay with us for different amounts of time. The paperwork is three signatures, one for the rules, one for your tax exemption paperwork for month stays or longer, and your receipt. The supplies are limited to keep costs low and guests usually just go to walmart or the dollar store and pick up some rolls of TP for their stay. I appreciate your feedback and wish you all the best.

6/10 Okay

Jeff

Travelled with family
Has just the basics for a short stay. Not the basics for an extended stay. No in-room coffee service? No dishes!
Stayed 2 nights in Sep 2023
Response from Danielle on Oct 30, 2023
Hi Jeff]! Thank you for your review. We are glad you enjoyed your stay at InTown Suites. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering the essentials at check-in allows us to keep the cost as low as possible, which our guests appreciate. Thanks again, and we hope to see you again soon!General Manager

10/10 Excellent

Arturo

Stayed 1 night in Sep 2023
Response from Danielle on Oct 30, 2023
Arturo– Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. General Manager

4/10 Poor

Celestina

Stayed 6 nights in Sep 2023
Response from Danielle on Oct 30, 2023
Celestina – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. General Manager

2/10 Terrible

Jeramia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t look like they vacuum, I saw a pair of dirty socks and a bag of trash stay on my floor for 3days before someone picked it up no extra towels or toiletries even know I was there for 4days, I had to go buy towels, toilet paper, shampoo conditioner etc the mirror was broken and the front desk just said it’s been like that they been waiting for new mirror supposedly I informed front desk the left burner to stove top didn’t work and no one showed up to fix it just took a note the fridge was super loud pretty much drowned out the volume on the tv I will not recommend anyone stay here
Stayed 4 nights in Sep 2023
Response from D on Sep 25, 2023
Hi Jeramia! Thank you for your review. We are glad you enjoyed your stay at InTown Suites. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering the essentials at check-in allows us to keep the cost as low as possible, which our guests appreciate. Thanks again, and we hope to see you again soon!Danielle, General Manager

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and so nice
Stayed 2 nights in Sep 2023
Response from D on Sep 25, 2023
Hi Alisha – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Danielle, General Manager

8/10 Good

Kevin

Stayed 1 night in Sep 2023
Response from Danielle on Oct 30, 2023
Hi Kevin – Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! General Manager

2/10 Terrible

Brianne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was $92 for one night Queen bed suite
Stayed 1 night in Sep 2023
Response from D on Sep 25, 2023
Brianne– Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! I see you booked online. The rate you book at is listed before you choose to book the reservation. We do apologize for the inconvenience.Danielle, General Manager

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from D on Sep 25, 2023
Melissa – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Danielle, General Manager

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE
Terrible! We arrived late and were not able to check in. You can not check in after 6pm. We had to find a place at 10 pm on a holiday weekend after a 7 hour drive.
Stayed 2 nights in Sep 2023
Response from D on Sep 25, 2023
Hi Timothy! Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down and pass along the savings to our guests! Typically, our offices are typically open from 11am-7pm. We can also check people in for after hours but we do need a phone call before hand to make sure you are planning on arriving late. Thanks again, and we hope to see you again soon!Danielle, General Manager

6/10 Okay

Aaron

Stayed 1 night in Sep 2023
Response from D on Sep 25, 2023
Hi Aaron – Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! Danielle, General Manager

4/10 Poor

Jesse

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1 towel and 1 roll of 1 ply for 2 people during a 3 night stay.
Stayed 3 nights in Jul 2023

4/10 Poor

Janet

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not what it shows on the internet, very misleading.
Stayed 3 nights in Jul 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service
The room was clean, but carpet still wet from said cleaning, which meant wearing shoes/wet kitchen area, which was unsafe. A piece of metal was sticking out from the bed frame resulting in scraped shin.
Stayed 1 night in Jul 2023

2/10 Terrible

Kevin

Stayed 2 nights in Jun 2023
Response from Danielle, GM on Jun 28, 2023
Kevin – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues.

4/10 Poor

Bonnisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 7 nights in Mar 2023

2/10 Terrible

Loraine

Travelled with family
Disliked: Staff & service
Not able to check in
Our flight was delayed, so we missed the check in time. When we arrived, there was no one at the hotel, and we were not able to check in or get into our room. Once we were able to see someone, which was the next day, they had cancelled our room for the whole weekend, because we had not checked in on time. To top it off, they were sold out of rooms. I will never stay in this hotel again. That is not good customer service.
Stayed 3 nights in Sep 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from Danielle on Aug 26, 2022
Hi Joseph – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 4 nights in Jun 2022

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property needs a little upgrade in rooms. But it's clean and safe. That's what matters to me!!! Will definitely stay again.
Stayed 2 nights in Jun 2022

6/10 Okay

susan

Travelled with family
Disliked: Cleanliness, amenities
I like that the room yad a kitchen but the room could have been cleaner.
Stayed 4 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Worked for me
For my specific purpose & goals, In Town Suites was fine. I was looking for a relatively quiet place to stay in between apartment rentals, and In Town Suites met my expectations regarding location, price, kitchenette, & overall cleanliness. Thank You In Town Suites!
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food
The pub across the street has an amazing full English breakfast
Stayed 7 nights in Oct 2021

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Stayed 7 nights in Oct 2021

6/10 Okay

Bonnisha

Travelled with family
Disliked: Staff & service
No so intown suites
One of the receptionist is rude and not all elevators work and you have to literally chase the house keeper down to get any service she doesn’t even knock on the door
Stayed 7 nights in Sep 2021

2/10 Terrible

Chad

Disliked: Staff & service, property conditions & facilities, room comfort
Not as good as the pictures!
I paid for a week and didn’t stay one minute there. It just smelt so horrible in the room. It was like a halfway house. The advertised room wasn’t available and they down graded my room. I went immediately and checked in for a week at the nearby wingate which was great but twice as much. Well worth it in the end.
Stayed 7 nights in Sep 2021

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
You get what you pay for, and the place is older. Everything in the room worked. The AC and comfortable bed gave a good night's sleep. We found it quiet with good water pressure.
Stayed 9 nights in Sep 2021

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
How low can you go??
Stairwells are beyond filthy, carpets have literally 4 years of dust accumulated, and duct tape was used to cover damaged carpeting in stairwell area. At check in, front desk attendent guarenteed daily clean towels, but, after check-in to room, next day, that service had mysteriously changed to-> "you only get 2 towels for your 5 day stay here, sir"... very disappointing, and quite disrespectful to not guarantee free clean towels like a decent hotel would do and as promised at check-in. People collect at all entrances all day long smoking any number of possible inhalents, scaring visitors away. Parking lot seems to attract homeless and vagrants in the back. People sit in their open automobile trunks and smoke dope most afternoons. Room was quiet, but, reaked of dirty smoke, obviosly from former long-term residents
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 7 nights in Mar 2021

2/10 Terrible

Verified traveller

Stayed 7 nights in Feb 2021
Response from Intown Suites on Feb 26, 2021
Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Sincerely, InTown Guest Services

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Outward discrimination.They do not follow ADA LAWS
Discriminated for my disability. An emplyee entered, "dog in the room" instead of Service Animal in the room. Once that employee pressed that "enter" button, it went to the franchise corporate office and blacklisted me. . Corporate never answered the phone in order to correct the mistake, Therefore I was not able to stay my complete stay. Even the hotel manager could not override the system. I had been there for 14 nights and already reserved the room for 22 more nights. But the hotel manager apologized and said he could not enter the reservation until corporate cleared the blacklist. Their corporate office is horrible. Yes, legal action being sought against the corporate office for discriminatory actions. The ADA laws protect disabled people. I didn't choose my disability, it choose me. To be forced to move in the middle of my reservation was terrible. I stayed at the suites in Aurora and never had a problem with the staff or my service animal. But again, their corp office does not respond to concerns from guests. The manager of this particular location in the Springs is really nice. But at any location, most all authority is stripped from the location manager. The parking in the front feels very safe.
Stayed 14 nights in Oct 2020

2/10 Terrible

Chevalina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel i stayed in
only one staff member was very nice i rented two rooms paying 800+ a week and treated like crap was not so great for me. had to ask for service and we were suppose to have a mountain view however had a truck parked in front our window the whole time so we had a trailer view.
Stayed 7 nights in Sep 2020

10/10 Excellent

Michala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing! Very easy to check in. Very friendly. We were there 8 days.
Stayed 8 nights in Oct 2020

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, room comfort
My flight arrived after 7pm and their Front desk closes at 7pm. Had to stay at another hotel for that night. This was not cool. Poor communications should never happen like this ever.
Stayed 7 nights in Sep 2020

10/10 Excellent

Tammera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and affordable!
Really professional and quick! Live the room and property. Verg nice staff and clientele.
Stayed 7 nights in Aug 2020

10/10 Excellent

Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2020

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2020

2/10 Terrible

Unique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drive
Stayed 9 nights in Jul 2020

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to be
Good job hotels. Com
Stayed 9 nights in Jul 2020

2/10 Terrible

Kandice

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The room smelled horrible of smoke. The carpet in the room was disgusting. The front desk people were very rude. It was so bad we actually paid to stay at a completely different hotel and didn’t stay here
Stayed 5 nights in Jul 2020

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities, room comfort
Bummed to say the least
A Kitchen w fridge No pots pans plates or silerware Bought food but was unable to cook Was I suppose to bring all that other. LOL Did NOT feel safe on at least 3 outside walks The 3 AM neighbors were delightful w a kid just as playful as could be charged up Certainly got the impression OUTSIDER in the village.
Stayed 2 nights in Jul 2020

2/10 Terrible

ernest

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Jun 2020

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs Major Restoration or Shut Down!
Where to start? This place is a DIVE! It is filthy! The carpet in the hallways are worn through to the floor, The carpets are dirty, there is trash in the hallways that was never picked up the week that I was there. The elevators are dirty, I did see them get wiped down with bleach once while I was there but the floor was never swept or moped. On "cleaning" day only the trash was emptied. I called to ask why my room was not vacuumed and I was told that because of COVID-19 the CDC put out guidance that hotels were not to vacuum. I checked the CDC website and there was no such guidance! Anyway every hear of HEPA Filters or is this chain too cheap to buy them? The smoking areas were adjacent to the entrances and exits so to go in or out of the hotel when people were smoking I had to pass through their cloud of poison. Move the smoking areas at least 25 yards from all entrance/exits. The rooms had nasal discharge on nearly every wall, how well are the rooms cleaned? This is a hotel but they do not provide shampoo for the paying guests and only a tiny sliver of a soap bar, cheap, cheap, cheap! Each room has a kitchenette but they don't have any dishes, pots, pans or utensils. There was not even a coffee maker in the room. What is the expected bare minimum that the cheapest hotels provide the rat trap doesn't even bother. Walking down the 3rd floor hallway I could feel the wood planking under the carpet give way as I walked on it as if it were about to collapse. Need to be condemed
Stayed 7 nights in Mar 2020

4/10 Poor

Disappointed

Travelled with family
Liked: Staff & service
Disliked: Amenities
There were no pillows, sheets, or blankets for the pull out bed, the only tv is by the bed so you can't watch from the couch, no shampoo or shower soap, no blow dryer. Bed was comfortable.
Stayed 1 night in Feb 2020

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

2/10 Terrible

Bill, West Monroe LA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After booking and paying with my credit card this place had no vacancies for us and several others that we saw. Terrible practices by someone as my wife and I had to drive an hour further and left our refund from this inn up to Expedia. Steer clear of this place by all means.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Oct 2019

4/10 Poor

Jessica

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2019