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Reviews of Hilton Garden Inn Colorado Springs

3 out of 5
Hilton Garden Inn Colorado Springs
1810 Briargate Pkwy, Colorado Springs, CO

Reviews

7.8

Good

Rating 10 - Excellent. 381 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Waylon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a state of remodel, yet is in good overall condition. The staff was pleasant. I reserved a king, was told they didn't have any left so was put in a double. Nothing offered for that. I pre-paid for breakfast, was told that was for continental only and didnt include heated items. The cook was taking a smoke break for about 15 minutes. I want to reiterate, the staff were all polite. It is the execution of this Hilton that fails. Stay in another hotel for the same or less and get a better experience and probably a good free breakfast.
Response from Shereeda - Front Office Supervisor on Apr 13, 2024
Thank you for the feedback. We are very sorry your experience did not offer you the quality of service you deserve, and that your expectations were not met. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shereeda - Front Office Supervisor on Mar 13, 2024
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

10/10 Excellent

Deepmala

Stayed 1 night in Mar 2024
Response from Shereeda - Front Office Supervisor on Mar 30, 2024
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service
Decent place to stay. Water heater was down so we had cold showers. Staff was very nice.
Stayed 1 night in Dec 2023
Response from Shereeda - Front Office Supervisor on Feb 28, 2024
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. I am however very sorry for the inconveniences experienced. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

6/10 Okay

Jerah, Mosca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shereeda - Front Office Supervisor on Feb 6, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

8/10 Good

Meg

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Under renovation and needs it desperately! Will be great once completed.
Stayed 1 night in Jan 2024
Response from Shereeda - Front Office Supervisor on Jan 16, 2024
Thank you for staying with us. We sincerely appreciate your feedback. We look forward to hosting you again in the future once renovations have concluded.

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is undergoing a renovation. I'd avoid until then. Common areas are nice, but the room was dated and not great.
Stayed 1 night in Jan 2024
Response from Shereeda - Front Office Supervisor on Jan 15, 2024
Thank you for staying with us. We sincerely appreciate your feedback. We're however truly disappointed however that your time with us was less than ideal and for the inconveniences experienced. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future once renovations have concluded.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good stay
Stayed 1 night in Dec 2023
Response from Shereeda - Front Office Supervisor on Jan 15, 2024
Thank you for staying with us. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Sarah

Business traveller
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Shereeda - Front Office Supervisor on Jan 15, 2024
Thank you for taking a moment to share your experience. We're however truly disappointed that your time with us was less than ideal. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

10/10 Excellent

Nyla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best sleep!
Rooms very clean, beds were comfortable, and different sized pillows made for a great nights sleep!
Stayed 1 night in Nov 2023
Response from Shereeda - Front Office Supervisor on Nov 23, 2023
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the restful sleep you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shereeda - Front Office Supervisor on Nov 20, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Did it's job. Daughter was having surgery at Children's the next morning so we needed something close. Cleanliness and upkeep could use some work. Pool was freezing with the a/c running. Staff was very friendly.
Stayed 1 night in Nov 2023
Response from Shereeda - Front Office Supervisor on Nov 11, 2023
Thank you for taking the time to share your experience. I am delighted you received the service that you deserve. I am however so very sorry that you found the room and our facilities unacceptable and not cleaned to the Hilton standards. Our team works very hard to keep every room clean as we strive to exceed expectations every day, however we missed the mark. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

8/10 Good

Hayley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great views
The hotel was very nice and staff was friendly. Some sticky stains were left on the night stand when we arrived. And the drain stopper for the bathtub didn’t work. Tv was a bit difficult to turn on. Possible batteries going dead on remote. Easy access to shopping and views were great
Stayed 2 nights in Nov 2023
Response from Shereeda - Front Office Supervisor on Nov 5, 2023
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. I am however very sorry for the inconveniences experienced and that we missed the mark on cleaning. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 7 nights in Oct 2023
Response from Shereeda - Front Office Supervisor on Oct 16, 2023
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

10/10 Excellent

deidre

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT TIME!
Stayed 2 nights in Oct 2023
Response from Shereeda - Front Office Supervisor on Oct 14, 2023
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

10/10 Excellent

Ann Eugenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are so wonderful. My daughter got sick and they were wonderful ordering late checkout, extra clean towels and free ginger ale from the kitchen. Everyone was so sweet and helpful.
Stayed 2 nights in Oct 2023
Response from Shereeda - Front Office Supervisor on Oct 9, 2023
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. We are however very sorry that your daughter fell ill during her visit. We look forward to welcoming you back to our hotel in the future, as we hope to make each stay better and brighter always!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shereeda - Front Office Supervisor on Oct 9, 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Communication Difficult
Facilities are nice enough, but it is difficult to contact the staff by phone. We accidently left a telephone charge cord, and it took several attempts to contact them. When a call finally went through we were told that they would call if the charger was found. Never heard back
Stayed 1 night in Sep 2023
Response from Shereeda - Front Office Supervisor on Oct 9, 2023
Thank you for staying with us. We sincerely appreciate your feedback, and we are very sorry for the inconveniences experienced by the delays in making contact. I am however happy to hear that everything else went well. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

4/10 Poor

PATRICK

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dark, no matter if you turned all the lights on ,, no place for two people to seat other then using the chair from the desk, The hall way had missing ceiling, guess there was a water leak from the upper unit, fixed the leak but didn’t bother to fix the ceilings below. I think they spent more money on the entrance and the reception area, and then ran out of money on the rooms
Stayed 2 nights in Sep 2023
Response from Shereeda - Front Office Supervisor on Oct 9, 2023
Thank you for taking the time to share your experience. We sincerely appreciate your feedback, and we’re so very sorry that our facilities did not meet the Hilton standards nor your expectations. Your feedback will be shared with management. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shereeda - Front Office Supervisor on Oct 9, 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Shereeda - Front Office Supervisor on Oct 9, 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Patrick

Stayed 1 night in Aug 2023
Response from Shereeda - Front Office Supervisor on Oct 9, 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Al, Kerman

Stayed 1 night in Aug 2023
Response from Shereeda - Front Office Supervisor on Oct 9, 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Charles

Travelled with family, Travelled with partner
Liked: Amenities
Great service, great chef and front desk.
Stayed 3 nights in Aug 2023
Response from Shereeda - Front Office Supervisor on Oct 9, 2023
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mini fridge didn’t work when we first got there. Took a few hours for it to finally work. The elevator was out. This app telling us that it was sound proof, but it wasn’t. We heard our neighbor snoring and then talking on the phone for 1 hour while we was trying to sleep. We won’t be staying here ever again.
Stayed 2 nights in Aug 2023
Response from Shereeda - Front Office Supervisor on Oct 9, 2023
Thank you for taking the time to share your experience. We sincerely appreciate your feedback, and we’re so very sorry that our facilities did not meet the Hilton standards nor your expectations. Your feedback will be shared with management. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by reconsidering staying with us again in the future.

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Salt water pool. Great shopping within walking distance and fun bar.
Stayed 1 night in Jul 2023
Response from Shereeda - Front Office Supervisor on Oct 9, 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Steve, Spring Hill

Travelled with partner
Liked: Cleanliness, amenities
Staff at breakfast very good.
Stayed 6 nights in Jul 2023

10/10 Excellent

Kameron

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our visit and this hotel was exactly what we were expecting it would be!
Stayed 2 nights in Jul 2023

10/10 Excellent

L. Marlene

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
So so
The hotel was nice but could tell it was older. In the pool area, the ceiling was falling apart and the elevator door didn't seem to close all the way before going. For the price you are paying, breakfast SHOULD be included, but it's not.
Stayed 1 night in Jul 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Rose

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Jonalyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady in the kitchen was so rude!
Stayed 1 night in Jul 2023

10/10 Excellent

Ray

Stayed 1 night in Jul 2023

6/10 Okay

Angie

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are in need of updating, especially for the price. The air conditioning units must be the original ones in the building. Very dirty, old, and loud. No fans or windows in the bathrooms.
Stayed 4 nights in Jul 2023

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2023

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2023

8/10 Good

Ann M.

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

8/10 Good

Mikel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Tina, Oviedo

Stayed 3 nights in Jun 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hilton has the policy that you request a cleaning, it doesn’t happen daily. We had to request three times before our room was cleaned because housekeeping was too busy?!? So our room was cleaned once in a 6night stay, and even then our carpet was not vacuumed. Fitness center had 2 of 5 machines broken. Convenient location but second rate facility and not what we have experienced at other Hilton properties. Site needs a thorough cleaning and updates
Stayed 6 nights in Jun 2023

10/10 Excellent

Cameran

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice after a long day of driving
Stayed 1 night in Jun 2023

10/10 Excellent

Pam

Stayed 1 night in Jun 2023
Response from Alyssa Gonzalez- Operations Manager on Jun 11, 2023
Thank you for the kind review! We look forward to your next visit.

8/10 Good

Ian

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Jeri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The staff was friendly and helpful. The room was nicely decorated and clean.
Stayed 3 nights in May 2023
Response from Alyssa Gonzalez- Operations Manager on May 31, 2023
It is great to hear you found your stay so enjoyable! We look forward to welcoming you back in the future.

10/10 Excellent

DAVID, WEST JORDAN

Stayed 4 nights in May 2023

10/10 Excellent

Charles

Stayed 1 night in May 2023

2/10 Terrible

LAWRENCE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were supposed to have breakfast included. It was very difficult to get clean towels. Their food was awful. The lights did not work in the bathroom for the entire 7 day stay. There was no bathmatt in the bathroom and I fell in the bathroom. I am contemplating a suit.
Response from Alyssa Gonzalez- Operations Manager on May 31, 2023
Thank you for taking the time to provide feedback. It is incredibly helpful as we constantly look to improve. I will ensure to follow up with the team on the items listed above and hope we can welcome you back in the future.

2/10 Terrible

LAWRENCE

Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast was supposed to be free. You had to notify housekeeping to get new towels every day. The essentials were expensive and it was not indicated beforehand that it was our responsibility. The lights did not work in the bathroom. We added two days to our trip and it was very difficult to get it done
Response from Alyssa Gonzalez- Operations Manager on May 24, 2023
Thank you for sharing your experience. It is incredibly important as we constantly look to grow and improve. I will ensure to follow up with my team on the items listed and hope we can welcome you back in the future.