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Reviews of Hilton Garden Inn Colorado Springs Airport

3 out of 5
Hilton Garden Inn Colorado Springs Airport
2035 Aerotech Dr, Colorado Springs, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 444 out of 715 reviews" "
Rating 8 - Good. 176 out of 715 reviews" "
Rating 6 - Okay. 51 out of 715 reviews" "
Rating 4 - Poor. 29 out of 715 reviews" "
Rating 2 - Terrible. 15 out of 715 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Barb

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were disappointed, to be honest, tho not with staff, they were nice. But we were on a floor that was being remodeled, so stuff all over the place, workers around, not a quiet peaceful setting. We were in the not yet remodeled section of the floor, and the furniture was worn, the chair too uncomfortable to use, uncomfortable pillows, and the coffee maker didn't work. There were so many other hotels by the airport i could have chosen from, but decided to spend a little more thinking we'd splurge on nicer accommodations....boy, big mistake!
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early after a long morning of travel and was able to check in. So grateful.
Stayed 1 night in Feb 2024

10/10 Excellent

Carolyn

Stayed 1 night in Feb 2024

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

Myron

Liked: Cleanliness, staff & service, property conditions & facilities
Not a friendly bartender. Everything else was great.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food service joke.
No room service because the kitchen would not answer the phone. Said they were too busy when i went down to ask. Order in the restuarant took 1 hour for a ceaser salad and PBJ SANDWICH while i waited.
Stayed 1 night in Jan 2024

4/10 Poor

Valerie, Gillette

Travelled with family
Disliked: Amenities
We arrived after driving for many hours and were notified that they only had rooms with one bed in them...I had prepaid and reserved a room with two beds as we were traveling with adult children. They told me that I wouldn't be compensated for the difference in room as we used a 3rd party (Expedia) and the best they could do would be a roll away cot. This was disheartening as we were exhausted and had no other options unless we would have been able to eat the cost and stay elsewhere. The bed spread had stains and the cot brought in was in terrible condition. I was disappointed as I travel often and this chain of hotels are usually very clean and stand behind quality service. I will not be staying here again and I would caution others to do the same.
Stayed 1 night in Jan 2024

10/10 Excellent

Maria, Seabrook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

ERIC

Travelled with family
I like the view of the mountains from my room.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rebecca, Charleston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Victoria

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant.
Stayed 1 night in Nov 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated. Everyone of the staff were extremely courteous and helpful!
Stayed 2 nights in Oct 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Well kept facility and pleasant staff.
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff nice, rooms dated. No internet most of the time and when it did pop up it was one bars worth.
Stayed 3 nights in Oct 2023

10/10 Excellent

Shanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay everything we needed!
Great location - beds very comfortable
Stayed 1 night in Sep 2023

8/10 Good

Eddie and Faith

Liked: Staff & service, amenities, property conditions & facilities
Hilton's landscaping was amazing. A glimpse of the Rockies made it fabulous. The surrounding properties weren't well though.
Stayed 2 nights in Sep 2023

10/10 Excellent

Marcia Cohn

Stayed 1 night in Sep 2023

10/10 Excellent

Arlis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
We were given a handicapped room and WE LOVED IT. I wish we could request this size room everytime we stay with you guys.
Stayed 1 night in Aug 2023

4/10 Poor

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The evening staff were excellent and extremely helpful. The morning staff were unprofessional, lacked effective communication skills and had zero concept of customer service. We were signed up for the 0600 shuttle as were others for a total of 13 people. 0600 comes and goes, we see the shuttle take off from the adjacent hotel. There has been no communication from the hotel staff, despite 13 of us standing outside. I proceed to ask the staff “where is our shuttle?” I was then told the shuttle was used to transport aircrews at 0600 as there is a contract that they must be shuttled at the appointed time. I say okay, but “Why were we not told of the delay?” The response from the staff was that the manager says “the shuttle service was not mandatory and should not be expected.” My response was “It is an airport hotel, the entire reason travelers choose this hotel is for the airport shuttle.” To which the staffs response was “the aircrews were unexpected”. I say “okay, but the crews spent the night and have a mandatory rest period so it is not possible for the conflict to not have been anticipated. In any case, why did you not give us a courtesy notification that our shuttle was delayed.” I received a blank stare. I then inquired about the second shuttle parked in front of the hotel. The response, “we only have one driver.” My response, “why is the manager not involved in solving the timing conflict?” The response, “the managers shift does not begin until 0900.”
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The room i was given smelled of smoke. I notified the front desk and they took care of the room change immediately. Minor adjustment- the shower curtains and bedspreads are snagged. Someone chose tge wrong fabric
Stayed 1 night in Aug 2023

10/10 Excellent

Teresa L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport
Comfortable, convenient & quiet! We would stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

Alice M, Vadito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a goodnights rest after a crazy day of nonsense
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the family friendly atmosphere.
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in/out. Great shuttle to the airport. Good restaurant inside. Comfy rooms. Very friendly staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We checked in last minute when our trip got delayed a night and it was a very positive experience. The staff was friendly and the breakfast was excellent. The room was cool and clean.
Stayed 1 night in Jun 2023

2/10 Terrible

Tracy

Stayed 2 nights in Jun 2023

10/10 Excellent

Brittany

Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and rooms were clean.
Stayed 1 night in Jun 2023

10/10 Excellent

Camber

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Verify bill before leaving
Nice hotel. I was charged incorrectly. Billed at desk and on hotels.com, double charged. Desk said that they needed a card for incidentals but put the whole charge on it. Only problem with the room is you can not pull window curtains together to block the outside light or sun. See photo. I had to use the clips on a clothes hanger to pull curtains together.
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

DAVID L

Stayed 7 nights in Jun 2023

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Checkin was easy and the clerk was very friendly. Our breakfast servers were helpful and friendly.
Stayed 1 night in Jun 2023

8/10 Good

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but with one big problem
The hotel room was clean and modern. Plenty of parking in the back. The breakfast to order was very good and free with the vouchers, so that was a big plus. The noon checkout is also a big plus in my view. Staff was friendly though a bit short staffed at times. The big problem I had was the airport shuttle, which was advertised as an available amenity when I booked. However after checking in, I was told it only started running at 4pm(???) and we needed it at noon. Very odd, and it cost us $40 in Uber fees that I wasn’t planning on spending.
Stayed 1 night in Jun 2023

10/10 Excellent

DAVID L

Stayed 7 nights in Jun 2023

10/10 Excellent

DAVID L

Stayed 4 nights in Jun 2023

10/10 Excellent

debrunskie

Stayed 2 nights in May 2023

10/10 Excellent

Bilal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
everything was great. we were just missing bath towels in the room
Stayed 1 night in May 2023

6/10 Okay

Darnell

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. The property was clean. Staff was nice and friendly. Only downside was noise. Whoever was above me in third floor was very loud all night had tv blasting and walking or running the both nights I stayed.
Stayed 2 nights in May 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in May 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Gary

Stayed 1 night in May 2023

8/10 Good

Dan, Salida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Charlene

Stayed 1 night in Mar 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a pleasant hotel close to the airport and also my family in Colorado Springs. I like that it has a restaurant on site.
Stayed 2 nights in Feb 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional
Walked into the room and the room was not cleaned. Hair everywhere, the sheets and conferter was dirty. Asked for a different room and front desk young lady was nice. The older women from upper management made a face and where upset when we asked for a different room. We tried to show them what was going on and they ignored us. They didnt want to hear it.
Stayed 7 nights in Feb 2023