All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The pool, sauna, hot tub, and exercise facility was great!
Karen
Stayed 1 night in Mar 2024
Response from Jan Verweij - Senior VP - Operations on Mar 25, 2024
Dear Karen,Thank you for staying with us and rating your experience a 5 out of 5! We are pleased to see you enjoyed our facilities and we hope to welcome you back again soon.Yours respectfully,Jan
We had a wonderful stay. The staff were extremely helpful and accommodated our every request.
Amanda
Stayed 3 nights in Mar 2024
Response from Jan Verweij - Senior VP - Operations on Mar 25, 2024
Dear Amanda,Thank you for staying with us and rating your experience a 5out of 5! thank you for your kind words about our team members, they thrive on reading comments like yours. We hope to welcome you back again soon.Yours respectfully,Jan
It was a perfect location to enjoy the Garden of the Gods for our family.
Douglas
Stayed 4 nights in Mar 2024
Response from Jan Verweij - Senior VP - Operations on Mar 25, 2024
Dear Douglas,Thank you for staying with us and rating your experience. a 5 out of 5! We hope you will find another time to visit us soon, we certainly look forward to welcoming you back.Yours respectfully,Jan
Beautiful views, spa and infinity pool was amazing. Loved our stay
Carlos
Stayed 1 night in Mar 2024
Response from Jan Verweij - Senior VP - Operations on Mar 25, 2024
Dear Carlos,Thank you for staying with us and for rating your experience a 5 out of 5! We look forward welcoming you back on another visit soon.Yours respectfully,Jan
We enjoyed dinner at Grand View on property restaurant and it was delicious and service was fantastic.
Lauri
Stayed 1 night in Mar 2024
Response from Jan Verweij - Senior VP - Operations on Mar 18, 2024
Dear Lauri,Thank you for staying with us and rating your experience a 5 out of 5! We are glad you enjoyed your dining experience at GrandView. We hope to welcome you back again soon.Yours respectfully,Jan
Response from Jan Verweij - Senior VP - Operations on Mar 18, 2024
Dear Charles,Thank you for staying with us and rating your experience a 5 out of 5! We look forward welcoming you back again soon.Yours respectfully,Jan
Response from Jan Verweij - Senior VP - Operations on Mar 8, 2024
Dear John,Thank you for staying with us and rating your experience a 5 out of 5! We are delighted to see that you enjoyed your stay and we hope to welcome you back again soon.Yours respectfully,Jan
Excellent customer service. Stuffs are friendly and helpful.
Room is very clean!
Aleksey
Stayed 2 nights in Mar 2024
Response from Jan Verweij - Senior VP - Operations on Mar 4, 2024
Dear Aleksey,Thank you for staying with us and for rating your experience 5 out of 5! We hope that we can welcome you back again soon.Yours respectfully,Jan
10/10 Excellent
Xenia
Feb 27, 2024
Xenia
Stayed 1 night in Feb 2024
Response from Front Desk GGCR on Mar 22, 2024
Thank you for your feedback and choosing to stay with us!
What a beautiful place to spend our son’s wedding weekend!
Stephen
Stayed 4 nights in Feb 2024
Response from Jan Verweij - Senior VP - Operations on Feb 20, 2024
Dear Stephen, Thank you for your recent stay and for rating your experience a 5 out of 5! We love weddings and we are so glad you enjoyed the experience!Yours respectfully,Jan
Response from Jan Verweij - Senior VP - Operations on Feb 20, 2024
Dear Polly, Thank you for staying with us and for rating your experience a 5 out of 5! We look forward welcoming you back again soon for another relaxing visit. Yours respectfully,Jan
Beautiful property with stunning views of Garden of the Gods. Room looked newly renovated and very clean. Loved the well equity fitness rooms. Very friendly staff. Highly recommend.
Shanon
Stayed 2 nights in Feb 2024
Response from Jan Verweij - Senior VP - Operations on Feb 18, 2024
Dear Shanon, Thank you for staying with us and for rating your experience a 5 out of 5! Thank you for your kind words about our facilities and team. We sure hope you visit us again soon and we certainly look forward to welcoming you back. Yours respectfully,Jan
Amazing stay. Views are outstanding. Jose was a great and helpful resource at the front desk. Will for sure be back.
Joshua
Stayed 2 nights in Feb 2024
Response from Jan Verweij - Senior VP - Operations on Feb 13, 2024
Dear Joshua,Thank you for staying with us and rating your experience a 5 out of 5! Thank you for your kind words about Jose as he was able to assist you and I will be sure to share your comments with him, he is doing an outstanding job! We certainly look forward welcoming you back soon.Yours respectfully,Jan
Response from Jan Verweij - Senior VP - Operations on Feb 13, 2024
Dear Jessica Michelle, thank you for staying with us and for rating your experience a 5 out of 5! We are so pleased you enjoyed the views and we agree! Thank you again and we look forward welcoming you back.Yours respectfully,Jan
Response from Jan Verweij - Senior VP - Operations on Feb 6, 2024
Dear Terry,Thank you for staying with us and I am sorry that the experience you had with us was a 3 out of 5. We hope you will consider us again on your next visit to Colorado Springs.Yours respectfully,Jan Verweij
We loved it and will be back Everything is posh. Thank you
LUIS FELIPE
Stayed 2 nights in Feb 2024
Response from Jan Verweij - Senior VP - Operations on Feb 6, 2024
Dear Luis Felipe,Thank you for staying with us and we are delighted to learn you enjoyed your stay with us, rating it a 5 out of 5!We hope to welcome you back to our resort again soon!Yours respectfully,Jan
6/10 Okay
anatoliy
Jan 29, 2024
Disliked: Staff & service
Property looked nice, but the room type was not as ordered.
anatoliy
Response from Jan Verweij - Senior VP - Operations on Jan 30, 2024
Dear Anatoliy,Thank you for staying with us and I am sorry to learn you rated your experience 3 out of 5. I understand you may not have received the expected room type. If this was a fault from the resort, we should have corrected our mistake and I apologize if that didn't happen. I hope you will think of us again on your next visit to Colorado Springs.
The view is spectacular! The staff was very kind and friendly. The amenities were fabulous, I only wish there was a sauna where the pool and indoor hot tub are. I will definitely be back.
Kimberly
Stayed 1 night in Jan 2024
Response from Jan Verweij - Senior VP - Operations on Jan 22, 2024
Dear Kimberly,Thank you for staying with us and rating your experience a 5 out of 5! Thank you for your kind words about our team and for your suggestion about the sauna. I will share both with our team for future planning. We look forward welcoming you back soon.Yours respectfully,Jan Verweij
Whats not to like? It was a total dream. Everyone and everything was nice. The views were something out of a magazine. The staff love their jobs and it shows. The hike was great. I will definitely be back.
KEYNA
Stayed 2 nights in Jan 2024
Response from Jan Verweij - Senior VP - Operations on Jan 22, 2024
Dear KEYNA,Thank you for staying with us and rating your experience 5 out of 5! We agree, what is not to like? Thank you for your kind words about our team, they work diligently to give everyone the best experience possible. We appreciate you for recognizing. We look forward welcoming you back soon.Yours respectfully,Jan Verweij
We stayed in the Casitas which are the luxury stores and it was one of the most pleasant experiences of my life! The room was gorgeous and immaculate, all of the staff was hospitable, and went above and beyond to ensure we had a wonderful experience. Worth every penny guys, we highly recommend it!
Kiran Elliece Nieves
Stayed 3 nights in Jan 2024
Response from Jan Verweij - Senior VP - Operations on Jan 20, 2024
Dear Kiran Elliece Nieves, Thank you for staying with us and rating your experience a 5 out of 5! We are thrilled you enjoyed the Casita accommodations and thank you for your kind words about our team. We look forward welcoming you back to our resort again soon.Yours respectfully,Jan Verweij
Dear Robert,Thank you for staying with us and rating your experience a 5 out of 5! We hope to welcome you back to Colorado Springs soon.Yours respectfully,Jan Verweij
Absolutely loved this resort! Everything was beautiful. I really enjoyed the thoughtfulness of all the amenities. They provide enormous towels, Molton Brown bath/shower/lotion, just so many little touches that made our experience so wonderful. We’ve stayed at many hotels/resorts all over the world but can honestly say this has been one of our favorites. Our neighbors were obnoxiously noisy our last night but that’s not the resorts fault. We can’t wait to return.
Jessica
Stayed 2 nights in Jan 2024
Response from Jan Verweij on Jan 16, 2024
Dear Jessica,Thank you for your kind words. We are thrilled you enjoyed the experience with us and rated it a 5 out of 5! We also can't wait to welcome you back again soon.Yours respectfully,Jan Verweij
Dear Caroline,Thank you for staying with us and giving your experience a 5 out of 5! We hope we can welcome you back again soon.Yours respectfully,Jan Verweij
Dear Dino,Thank you for staying with us and I am sorry to hear your experience did not meet your expectations. We certainly hope you will reach out and provide us with some additional feedback. We hope you will consider us again on a next visit to Colorado Springs. Yours respectfully,Jan Verweij
Thank you Marvin for the 5 out of 5! We hope you will think of us again next time you are in Colorado Springs!
8/10 Good
Maria
Travelled with family
Jan 5, 2024
Liked: Cleanliness, staff & service
I liked the view from the main dining area but I will never choose a cottage again to stay because there was no view and no easy connection to the main part of the hotel
Maria
Stayed 5 nights in Dec 2023
Response from Jan Willem Verweij on Jan 9, 2024
Dear Maria,Thank you for staying with us. We are delighted that you enjoyed the view from our resort however I am sorry to hear that you did not enjoy the cottage due to no view of the garden. We try our best to explain that our Cottage and Casita room, although beautiful and spacious do not have views of the garden. If you have suggestions on how we can better address this I would welcome your feedback. Thank you again for staying with us and I hope you will visit us again soon.Yours respectfully,Jan Verweij - Senior VP - Operations
10/10 Excellent
steve
Jan 4, 2024
steve
Stayed 1 night in Jan 2024
Response from Jan Willem Verweij on Jan 9, 2024
Thank you Steve for the 5 out of 5! We hope you will think of us again next time you are in Colorado Springs!
This resort was beautiful!! I wished we had the opportunity to stay longer, the views were gorgeous. The room was spacious and included everything we needed!
Samantha
Stayed 1 night in Jan 2024
Response from Jan Willem Verweij on Jan 9, 2024
Dear Samantha,Thank you for staying with us and we are delighted to hear you enjoyed your stay. We agree, we wished you could stay longer too. We thank you for your kind words and we hope you will visit us again soon. Yours respectfully,Jan Verweij
The resort has the best location and view of The Garden of Gods. The restaurants are lovely, the service is spectacular, the rooms are super spacious, the club is perfect for those who like to exercise, the spa is impeccable, and parking is super easy—an ideal place for family.
Stella
Stayed 7 nights in Dec 2023
Response from Jan Willem Verweij on Jan 9, 2024
Dear Stella,Thank you for staying with us and we are delighted to hear you enjoyed your stay. Thank you for your kind words about the many facilities and services we provide and I am happy you were able to enjoy. We look forward welcoming you back soon.Yours respectfully,Jan Verweij
Such a great stay, in one of the greatest place in the work. One of the most beautiful view and the most comfy bed that you can ask for. Super nice front desk, great music and the best food…A lady was singing heavenly in the night bar.
Minehli
Stayed 1 night in Dec 2023
Response from Jan Verweij on Dec 31, 2023
Dear Minehli,Thank you for staying with us and we are delighted to hear you enjoyed your stay. Thank you for your kind words about our team which I have shared with them since. We look forward welcoming you back soon.Yours respectfully,Jan Verweij
4/10 Poor
Tom
Travelled with partner
Dec 24, 2023
Liked: Amenities
Disliked: Cleanliness, staff & service
The property was in a nice location.
Problems are:
-First room stank so we had to be moved. Second room had dirty foot tracks on carpet.
-Broken glass in common are outside our room.
-Staff refused to tell us where an ice machine was located at so we could get our bucket filled. Requested ice never showed up when ordered the first night.
-Food at property’s restaurant served spoiled trout during dinner and salad had too much dressing. Subsequently ended up with mild food poisoning.
-Tried to speak to maid about room needs but she spoke no English and did not appear to have a back up that did.
Tom
Stayed 3 nights in Dec 2023
Response from Jan Verweij on Dec 31, 2023
Dear Tom,Thank you for staying with us and I regret that your experience did not meet your nor our expectations. I have shared your feedback with our Housekeeping and Food & Beverage teams to ensure this doesn't happen again. I hope in the future you will address these concerns with us during your visit so we may address your concerns directly. We hope to welcome you back to our resort in the future. Jan Verweij - Senior VP - Operations.
This is a fantastic hotel, with fabulous views of the Garden of the Gods. We loved everything about it.
Candice
Stayed 2 nights in Dec 2023
Response from Jan Verweij on Dec 24, 2023
Dear Candice,Thank you for staying with us and I am delighted to hear you had such a wonderful experience. We look forward to welcoming you back. Yours respectfully,Jan VerweijSenior Vice President - Operations
8/10 Good
Gregory T
Travelled with group
Dec 15, 2023
Liked: Cleanliness, staff & service
Gregory T
Response from Jan Verweij - Senior VP - Operations on Feb 6, 2024
Dear Gregory T,Thank you for staying with us and we appreciate you for rating your experience 4 out of 5. We hope you will consider us again on your next visit to Colorado Springs!Yours respectfully,Jan
10/10 Excellent
Elmo
Dec 12, 2023
Elmo
Stayed 2 nights in Dec 2023
Response from Jan Willem Verweij on Jan 9, 2024
Thank you Elmo for the 5 out of 5! We hope you will think of us again next time you are in Colorado Springs!
My only complaints were the coffee from room service was never hot and the elevator near us upstairs didn’t work.
Suzette
Stayed 3 nights in Dec 2023
Response from Jan Verweij on Dec 24, 2023
Dear Suzette,Thank you for your recent visit and 5 out of 5 rating of your experience with us. I also appreciate your honest feedback. I have shared your comments regarding the coffee through Room Service and we will certainly address this as well as the elevator. Thank you again for staying with us and I hope we can welcome you back to our resort in the near future.Yours respectfully,Jan VerweijSenior Vice President - Operations
Dear Halley,Thank your staying with us and given your experience a 10 out of 10! We hope we can welcome you back again soon.Yours respectfully,Jan Verweij
Unbeatable view of The Garden of the Gods national park. Great property!
Yunuhen
Stayed 1 night in Nov 2023
Response from Jan Verweij on Jan 17, 2024
Dear Yunuhen,thank you for staying with us and rating your experience a 5 out of 5! We are thrilled to hear you enjoyed your stay and we hope to welcome you back soon.Yours respectfully,Jan Verweij
Dear Efsun,Thank you for staying with us and we are thrilled you rated your experience 10 out of 10! We hope to welcome you back soon.Yours respectfully,Jan Verweij
10/10 Excellent
Zayra
Travelled with family, Travelled with family and small children
Dear Zayra,Thank you for staying with us and we are thrilled to see that you felt the experience was wonderful and rated the experience 5 out of 5! We hope to welcome you back soon.Yours respectfully,Jan Verweij
Dear Daniel,Thank you for staying with us and for rating your experience 4 out of 5. We hope you will think of us again on your next visit to Colorado Springs.Yours respectfully,Jan Verweij
The resort has a beautiful location, the amenities and all around is amazing.
Our only complaint was with the customer service specially in the restaurant.