6/10 Okay
Scott D., Munster, Indiana
Aug 18, 2019
Liked: Check-in, communication, location
Somewhat nice propery spoiled by added surprise fees
1 month prior to arrival, a surprise bill comes from the owners. They claimed it as a fee to recover what VRBO charges them. I contacted VRBO and they assured me this was not an appropriate fee and the owners should refund it to me immediately. Never saw that refund, used as leverage as it was a 0% refund cancellation policy. Basement was listed as finished but had roughed in carpet, creating tripping hazards everywhere. Property manager had to tell us there was flooding. No reduced price for reduced quality from what was advertised. Washer kept leaking everywhere. A/c stopped working, property manager responded and came while we weren't there. Warning: 1 week stay only 2 rolls of tp per bathroom, no matter how many people pay to stay. Another surprise fee, they claimed we broke their sliding doors, but the doors had wood in the sliding doors for use instead of the locks. They thought to put the bill on us to make the repair. Also claimed we stole their micro usb cord and charged 12 times the cost for a replacement. I asked for the itemized receipt, and have yet to see it. Nice house, but not worth dealing with these kinds of people. At the price they are charging they should be waaaaay more accommodating not nickle and diming their patrons. Will definitely NEVER stay at this house again. Caution, they are playing monopoly as they own and are aquiring multiple properties in the same neighborhood. Avoid, stay in Manitou Springs instead, only a short drive away and closer to a lot more hiking trails.
Scott D.
Stayed 7 nights in Jun 2019