Exterior

Reviews of Leonardo Hotel Köln

Leonardo Hotel Köln
Waldecker Str. 11-15, Cologne, NW

Reviews

8.0

Very good

Rating 10 - Excellent. 178 out of 578 reviews" "
Rating 8 - Good. 268 out of 578 reviews" "
Rating 6 - Okay. 88 out of 578 reviews" "
Rating 4 - Poor. 34 out of 578 reviews" "
Rating 2 - Terrible. 10 out of 578 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

ARI

Stayed 2 nights in Dec 2023
Response from Philipp on Jan 16, 2024
Lieber Ari,Vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns so gut gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Alles Gute aus Köln und bleiben Sie gesund!Mit freundlichen Grüßen,Philipp SchüllOperations Manager i.V.

10/10 Excellent

Liza

Stayed 1 night in Dec 2023
Response from L.S. on Dec 20, 2023
Liebe Liza,Vielen Dank für die wirklich tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,L.ScharkinOperations Manager

8/10 Good

JEAN PHILIP, Jeddah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is very near to the Tram. Very convenient when attending ANUGA.
Stayed 7 nights in Oct 2023
Response from L.S. on Oct 13, 2023
Dear Jean Philip,It's delightful to hear that you found our proximity to the tram convenient, particularly during your visit to ANUGA. Our strategic location is indeed a favorite feature among many guests. We hope to have the pleasure of hosting you again during your future visits to the area. With best regards,L.ScharkinOperations Manager

10/10 Excellent

Farhang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from L.S. on Sep 25, 2023
Dear Farhang Thank you for this great review which we were very happy to share with our team. We are really happy that you enjoyed your stay with us and we hope to welcome you again soon in the cathedral city!L.ScharkinOperations Manager

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff
I stayed here during Gamescom week, and as the tram station was less than a 5-minute walk away, I had a straightforward journey to and from the expo. The hotel was clean, the staff friendly, and the breakfast was great. I'd definitely recommend, and would stay there again.
Stayed 3 nights in Aug 2023
Response from L.S. on Sep 25, 2023
Lieber Simon,vielen Dank, dass Sie sich die Zeit genommen haben unser Hotel zu bewerten.Wir freuen uns sehr, dass Sie Ihren Aufenthalt in unserem Haus geniessen konnten und hoffen, Sie bald wieder im Leonardo Hotel Köln begrüßen zu dürfen!L.ScharkinOperations Manager

8/10 Good

Ting Yu, Ancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice location close to the arena. Most of room facilities were nice except for the air conditioning. Good wifi connection. Very nice breakfast place. Staff were nice and welcoming.
Stayed 4 nights in Aug 2023
Response from L.S. on Sep 25, 2023
Dear Ting YU,It brings us great pleasure to learn that you had an enjoyable stay at Leonardo Hotel Köln. The location indeed offers a unique advantage, being in close proximity to the arena.We're also glad that our room facilities, free WiFi and breakfast met your expectations. It's always heartening to hear such positive feedback about our staff as well.However, we regret to hear about your experience with the air conditioning. We strive to make every guest's stay comfortable, and your feedback helps us focus on areas of improvement.Thank you for sharing your experience with us and the community. We look forward to having you with us again.With best regards,L.ScharkinOperations Manager

6/10 Okay

Shavell

Liked: Room comfort
Stayed 1 night in Jul 2023
Response from L.S. on Sep 25, 2023
Dear Shavell,Thank you very much for the great review of our hotel! We are delighted that you had a pleasant stay and hope to see you again very soon.Sincerely,L.ScharkinOperations Manager

10/10 Excellent

George

Stayed 1 night in Jun 2023
Response from L.S. on Jun 13, 2023
Lieber Georg,vielen Dank für Ihre Bewertung. Wir freuen uns, wenn wir Sie bei Ihrem nächsten Besuch in Köln wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenL.ScharkinOperations Manager

10/10 Excellent

Nadeim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place, with on site parking (extra) but was waived because they had construction on site.
Response from L.S. on Jun 13, 2023
Dear Nadeim,thank you for your positive feedback we appreciate it. We are looking forward to welcome you again during your next visit in cologneWith best regardsL.ScharkinOperations Manager

8/10 Good

Takuma

Stayed 1 night in Apr 2023
Response from L.S. on Sep 25, 2023
Dear Takuma,Thank you very much for your feedback. We are very pleased to hear that you had a pleasant experience with us at Hotel Leonardo Cologne. We strive to ensure that our guests have an excellent time every time they choose to stay with us, and we are pleased that we were able to meet your expectations. Thank you for your kind words and we hope to welcome you back soon.With kind regardsL.SharkinOperations Manager

6/10 Okay

Edwin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was good and the view from the 6th floor would have been magnificent if not for the fog. My wife and I ae in our mid 60's Iwas a little surprized when they put us in a room on a floor that did not have elevator access. Our room was next to the elevator equipment, and there was something wrong with the elevator. Every time it started or stopped there was a loud groan from the machinery. Fortunately, people stopped using the elevator around midnight and we were able to sleep after that.
Stayed 1 night in Dec 2022
Response from L.S. on Sep 25, 2023
Dear Edwin,Your detailed review is highly valuable to us. It is delightful to know that you found the room to your liking and that you enjoyed the potential of the view from the 6th floor.However, we regret to hear about the inconvenience caused by the elevator noise. Ensuring the comfort and satisfaction of our guests is a key objective, and we apologize if your stay did not meet these aspirations.We appreciate your understanding and patience regarding the fog and the elevator situation. Your feedback helps us to improve our service and to create a better experience for all our guests.With best regards,L.ScharkinOperations Manager

2/10 Terrible

Fady

Stayed 2 nights in Oct 2022

4/10 Poor

Sushil

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2022

2/10 Terrible

Justine

Stayed 1 night in May 2022

6/10 Okay

Chialing

Stayed 1 night in Jun 2019

8/10 Good

Hind

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Potential not met. Unfortunately.
The hotel has all what it takes but seems to have forgotten what its main purpose is : a good night sleep. The pillows are below all critics... Not even the pillow covers seem to fit. One oversized spunge pillow and one mini variant of it. Beds are soft and move apart for every little move around you take in your sleep at night.... It's really a pity because all the rest is really up to expectations, staff is professional and cleaning is perfect. Invest in bedding!
Stayed 4 nights in Mar 2022
Response from L.S. on May 24, 2022
Dear guest, thank you that you get the time to give us your feedback. Unfortunately you have had negative experiences during your stay. We will get an improvement in this points as soon as possible and we look forward to welcome you again in our Leonardo Hotel Cologne.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great - always ready to help.
Stayed 9 nights in Dec 2021
Response from L.S. on Jan 4, 2022
Dear Rick, thank you for your positive feedback we appreciate it. We are looking forward to welcome you again during your next visit in cologne Best Regards L.Scharkin F&B Manager

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, better than expected, far above
Very nice hotel with pool and great paid breakfast. Everything was clean, staff was professional. Great price too, much better than I normally get when booking bargains.
Stayed 1 night in Dec 2021
Response from L.S. on Jan 4, 2022
Dear Jonathan, thank you very much for your great feedback. We really appreciate that you enjoyed your stay and we are looking forward to welcome you again soon. With best regards L.Scharkin F&B Manager

10/10 Excellent

Esmaeil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

6/10 Okay

Enrique

Liked: Cleanliness, property conditions & facilities
Not bad, not great.
Hotel was adequate. Not as conveniently located as expected but that's here nor there. Overall I have no complaints but the hotel did not wow me either. Overall average.
Stayed 2 nights in Sep 2020

8/10 Good

Kristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
Very nice hotel, beautiful view. Great breakfast. Very comfy bed. Easy to drive downtown with car. Downside no air condition and window could only open very little but we could get a fan which helped.
Stayed 1 night in Jul 2020

10/10 Excellent

Carlos Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Good option for business travel conveniently located
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Handy location, nice staff and usually good breakfast
Stayed 2 nights in Dec 2019

8/10 Good

B.J.

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from L.S. on Dec 30, 2019
Dear guests, thank you for your positive rating. We hope to welcome you again soon. With best regards L.Scharkin F&B Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leonardo
Business trip to see a client. Nice hotel. Attentive staff. Clean and comfortable roomz
Stayed 1 night in Nov 2019
Response from L.S. on Dec 30, 2019
Dear guest, thank you for your positive feedback we appreciate it. We are looking forward to welcome you again during your next visit in cologne With best regards L.Scharkin F&B Manager

10/10 Excellent

SL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greathotel - perfect as always Thank you
Stayed 4 nights in Nov 2019
Response from L.S. on Dec 30, 2019
Dear SL, thank you for your positive feedback we appreciate it. We are looking forward to welcome you again during your next visit in cologne With best regards L.Scharkin F&B Manager

10/10 Excellent

Dr Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from L.S. on Oct 2, 2019
Sehr geehrter Gast, vielen dank für Ihre positive Bewertung. Wir freuen uns, dass Ihnen Ihr Aufenthalt in unserem Haus gefallen hat und begrüßen Sie sehr gerne wieder bei Ihrem nächsten Besuch in Köln. Mit freundlichen Grüßen L.Scharkin F&B Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Little distance from the city center but easy cab ride or short walk from train station.
Stayed 1 night in Jul 2019
Response from L.S. on Jul 16, 2019
Dear guest, thank you very much for your time to rate your visit in our hotel. We are delighted that you enjoyed your stay that much and hope to welcome you again soon Your Leonardo Hotel Cologne Team

6/10 Okay

Johannes

Stayed 1 night in Jul 2019
Response from L.S. on Jul 16, 2019
Dear guest, thank you for rating your stay in our hotel. If there is something that you missed or wanted to be improved, please let us know. We are looking forward to welcome you again in our hotel. With best regards Your Leonardo Hotel Team

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All OK
Correct, good service
Stayed 1 night in Jun 2019
Response from L.S. on Jul 16, 2019
Dear guest, thank you very much for your review. We appreciate that you enjoyed your stay in our hotel and hope to welcome you again soon. With best regards The Team from Leonardo Hotel Cologne

8/10 Good

Crina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from L.S. on Jul 16, 2019
Dear guest, thank you for your time and effort to rate your stay in our hotel. We appreciate that you enjoyed your time in our hotel and hope to welcome you again soon. With best regards Your team from Leonardo Hotel Cologne

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correct and spacious
Good, spacious rooms a little bit outdated and not so “cool”. Good meal in restaurant, breakfast just OK.
Stayed 3 nights in Jun 2019
Response from A. Köster, Ass. Front Office Manager on Jun 14, 2019
Dear Carlos, thank you for your review. We are glad that you had a pleasant stay and we hope to welcome you soon again. Best regards,

8/10 Good

Amir

Liked: Staff & service
good for business purpose a big supermarket very close to the hotel close to the light train service
Stayed 4 nights in May 2019
Response from A. Köster, Ass. Front Office Manager on Jun 4, 2019
Dear Amir, thank you for your feedback. We are glad that you enjoyed your stay and we hope to welcome you soon again. Best regards,

8/10 Good

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from L.S. on May 22, 2019
Dear guest, thank you for your time and your positive feedback. We are delighted that you enjoyed your stay in our hotel and wish to welcome you back soon. With best regards Your Team from Leonardo Hotel Cologne

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2019
Response from L.S. on Feb 20, 2019
Dear guest, thank you for your positive feedback. We hope to welcome you again in our hotel. With best regards Your Leonardo Hotel Cologne Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice hotel close to amenities, nice staff and comfortable beds
Stayed 3 nights in Dec 2018
Response from L.S. on Jan 17, 2019
Dear guest, thank you for your positive feedback we appreciate it. We are looking forward to welcome you again during your next visit in cologne With best regards L.Scharkin F&B Manager

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from L.S. on Jan 17, 2019
Dear Donna, Dear guest, we want to thank you for your positive feedback regarding your stay in our hotel. We hope to welcome you again soon. With best regards L.Scharkin F&B Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from L.Matthias on Nov 2, 2018
Lieber Gast, herzlichen Dank für Ihren Aufenthalt im Leonardo Hotel Köln und dass Sie sich die Zeit genommen haben uns Ihr freundliches Feedback zu übermitteln. Wir freuen uns, dass Sie eine angenehme Zeit in unserem Hotel verbracht haben. Liebe Grüße aus Köln, L. Matthias, Operations Manager

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2018
Response from L.Matthias on Sep 20, 2018
Lieber Gast, herzlichen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Liebe Grüße, L.Matthias, Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and organised approach. Clean Hotel and 3 Min walk from Tram/Train station
Stayed 1 night in Aug 2018
Response from L.Matthias on Sep 18, 2018
Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, L.Matthias, Operations Manager

10/10 Excellent

Jane

Fantastic
Great location in easy reach of centre. Nice friendly hotel. Fantastic breakfast buffet.
Stayed 2 nights in Aug 2018
Response from L.Matthias on Sep 18, 2018
Dear Jane, thank you very much for taking the time to evaluate your stay at Leonardo Hotel Köln. We are looking forward to welcome you soon again. Warm regards, L.Matthias, Operations Manager

8/10 Good

Nirmal

Liked: Cleanliness, staff & service, room comfort
Great one night stay
The hotel is a bit dated which is a shame because everything else was great. Nice breakfast, nice spa. Comfortable stay.
Stayed 1 night in Aug 2018
Response from L.Matthias on Sep 18, 2018
Dear Nirmal, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, L.Matthias, Operations Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from L.Matthias on Sep 20, 2018
Lieber Peter, vielen Dank, dass Sie sich die Zeit genommen haben uns eine Bewertung zu geben. Wir haben uns sehr über Ihr schönes Feedback gefreut und hoffen Sie in Kürze wieder bei uns begrüßen zu dürfen. Liebe Grüße, L.Matthias, Operations Manager

10/10 Excellent

Kalle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from L.Matthias on Sep 20, 2018
Lieber Kalle, wir bedanken uns vielmals, dass Sie sich die Mühe gemacht haben, uns ein Feedback zukommen zulassen. Es freut uns, Sie von unserem Haus überzeugt zu haben und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Köln, L.Matthias, Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, close to shops and easy access to köln
Stayed 5 nights in Aug 2018
Response from L.Matthias on Sep 18, 2018
Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, L.Matthias, Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from L.Matthias on Sep 20, 2018
Lieber Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, L.Matthias, Operations Manager

6/10 Okay

Michael, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not great
Pretty poor service to be honest and I found the staff at the front counter to be quite rude and hostile towards me after I complained about wifi access in my room. I wouldn't recommend this hotel.
Stayed 3 nights in Jul 2018
Response from L. Matthias on Sep 18, 2018
Dear Michael, thank you for your stay at the Leonardo Hotel Cologne and taking your time to give us your further feedback. I am sorry to hear that we could not fulfill your expectations during your stay with us in terms of the friendliness of our staff and the wifi. I will definitely speak to our team about the issue. I hope to welcome you soon again to convince you for a better service. Warm regards, L.Matthias, Operations Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2018
Response from L.Matthias on Nov 2, 2018
Lieber Gast, herzlichen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Liebe Grüße, L.Matthias, Operations Manager

10/10 Excellent

Dorothy, New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to everything
This is my second time staying at Leonardo hotel I stay with them in hungry
Stayed 10 nights in May 2018
Response from L.Matthias on Oct 31, 2018
Dear Dorothy, thank you very much for taking the time to evaluate your stay at Leonardo Hotel Köln. We are looking forward to welcome you soon again. Warm regards, L.Matthias, Operations Manager

6/10 Okay

netanel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2018
Response from L.Matthias on Oct 31, 2018
Dear Netanel, thank you very much for taking the time to evaluate your stay at Leonardo Hotel Köln. We are looking forward to welcome you soon again. Warm regards, L.Matthias, Operations Manager