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Reviews of Holiday Inn Express Köln-Troisdorf, an IHG Hotel

Holiday Inn Express Köln-Troisdorf, an IHG Hotel
Echternacher Str. 04, Troisdorf, NW

Reviews

8.2

Very good

Rating 10 - Excellent. 353 out of 1000 reviews" "
Rating 8 - Good. 457 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Paula, London

Travelled with family
Liked: Staff & service, amenities
The sofa bed was very uncomfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

R.

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Jan 2024
Response from Pinar Turan Ercanli | Operations Manager on Jan 10, 2024
Thank you for your review!

10/10 Excellent

Emanuele

Liked: Cleanliness, staff & service, property conditions & facilities
Family friend !
Stayed 2 nights in Dec 2023
Response from Pinar Turan Ercanli | Operations Manager on Jan 5, 2024
Hallo Emanuele! Es tut uns leid, dass Dein Aufenthalt bei uns durch Lärm gestört wurde. Unser Hotel ist bemüht, eine ruhige und angenehme Atmosphäre für alle unsere Gäste zu schaffen. Wir hoffen, dass Du uns trotz dieses Vorfalls noch einmal besuchst und wir die Chance bekommen, Dir einen unvergesslichen Aufenthalt zu bieten.

10/10 Excellent

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Pinar Turan Ercanli | Operations Manager on Jan 18, 2024
Thank you for your Feedback!

10/10 Excellent

Emanuele

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Good breakfast and had recommended for family and kids. Comfortable room
Stayed 1 night in Dec 2023
Response from Cluster General Manager on Dec 27, 2023
Dear Emanuele, it's heartening to hear that you enjoyed your stay with us, particularly the breakfast and the comfort of your room. We always strive to provide a welcoming and relaxing environment for our guests and their families, and it's wonderful to know we were successful in your case. Your positive feedback is a great source of motivation for our team, and we look forward to having the pleasure of welcoming you and your loved ones back to Hotel Holiday Inn Express - Cologne Mülheim again.Best regards, Stas Bestvater Cluster General Manager

10/10 Excellent

jalene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cluster General Manager on Dec 18, 2023
Dear Jalene, we are delighted to hear that you had a pleasant stay at our hotel! We strive to provide the best hospitality services possible and we are pleased to know that we have succeeded in your case. We hope to have the opportunity of welcoming you again soon.Best regards, Stas Bestvater Cluster General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cluster General Manager on Nov 15, 2023
Dear David, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cluster General Manager on Nov 7, 2023
Dear Marina, thank you for taking the time to provide us with your feedback. We're glad to know that you enjoyed your stay with us at Holiday Inn Express - Cologne Troisdorf. We look forward to welcoming you back soon! Best regards, Stas Bestvater Cluster General Manager

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small room - but I guess it fit the great price.
Stayed 1 night in Sep 2023
Response from Cluster General Manager on Oct 2, 2023
Dear Henry,your comments about your recent stay at Hotel Holiday Inn Express - Cologne Troisdorf are much appreciated. It's true that our rooms are more compact, designed to efficiently accommodate our guests' needs in terms of comfort and cleanliness.We hope that despite the size, you found the room satisfactory and well-equipped for a comfortable stay. Our ultimate goal is to provide a pleasant experience for every guest.We look forward to welcoming you back in the future and aim to make your next stay even more enjoyable.Best regards,Stas BestvaterCluster General Manager

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked food and staff politeness. Did not like air conditioning. Air conditioner appeared not to work, room was too hot for comfort, especially at night
Stayed 6 nights in Aug 2023
Response from Cluster General Manager on Sep 4, 2023
Dear Angela, thank you for taking the time to give us such well feedback, its much appreciated. Too bad the air conditioning didn't work as expected. Feel free to ask our local staff, maybe there was a problem with the air conditioning setting. The windows must also be closed for the air conditioning to work. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager

8/10 Good

Charles

Stayed 3 nights in Aug 2023
Response from Cluster General Manager on Sep 14, 2023
Dear Charles, thank you for taking the time to give us such well feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager

10/10 Excellent

Nisar

Stayed 1 night in Aug 2023
Response from Cluster General Manager on Sep 4, 2023
Dear Nisar, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Cluster General Manager on Aug 16, 2023
Dear Helen, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager

10/10 Excellent

Hafiz

Stayed 1 night in Aug 2023
Response from Cluster General Manager on Aug 16, 2023
Dear Hafiz, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cologne weekend
Lovely friendly clean hotel with excellent staff, would definitely stay again 😍
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 10, 2023
Dear Garry, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager

10/10 Excellent

Mary Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Aug 10, 2023
Dear Mary Grace, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager

10/10 Excellent

Ben

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Aug 10, 2023
Dear Ben, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager

10/10 Excellent

Ramiro Jose

Stayed 2 nights in Jul 2023
Response from Cluster General Manager on Sep 4, 2023
Dear Ramiro Jose, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager

10/10 Excellent

Degui, Sugar Land

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is excellent! When we arrived at the hotel, they have already made the sofa bed for the kids. The room is a little small but it is fine for one night. Very conveniently located, right off the highway. Overall excellent value for the money.
Response from Hotel Manager on Jul 27, 2023
Dear Degui, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Bes wishes, Stas Bestvater Hotel Manager

6/10 Okay

MARIE NOELLE

Travelled with family
Liked: Cleanliness
I stayed two nights with my two teenage daughters and requested a room that sleeps 3 as advertised and I received the smallest hotel room I have been in .. even with a double bed it looked tight and they set up a sofa bed and there was hardly any space to put our small carry - on suitcases.. it was awful. A hotel room with no chair, tiny piece of wood mounted on the wall for your table.. The bathroom was clean but also too small. Usually when a hotel advertises a room for family it slightly bigger than a normal size but this one felt horribly small .. Their breakfast buffet was good The only thing around the hotel is à gas station with a subway and a McDonnals close by… Nothing else
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 27, 2023
Dear Marie Noelle, thank you for taking the time to give us feedback, your experience is much valuable to us. Please note that the room size is indicated on all our booking platforms. Depending on personal preferences, a guest room can be tighter for several people, we understand that. If you book a hotel with older children, we recommend at least two rooms that are next to each other or at least on the same floor. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 24, 2023
Dear Stephanie, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager

10/10 Excellent

Gemma

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 26, 2023
Dear Gemma, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager

10/10 Excellent

Jaspal

Stayed 3 nights in Jun 2023
Response from Hotel Manager on Jul 24, 2023
Dear Jaspal, thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager

8/10 Good

Mohadig

Stayed 1 night in May 2023
Response from Hotel Manager on May 31, 2023
Dear Mohadig, thank you for taking the time to give us such well feedback, its much appreciated. We would like to know what we've to improve to make your next stay even better? We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager

10/10 Excellent

Manuela

Stayed 1 night in Mar 2023
Response from Hotel Manager on May 2, 2023
Dear Manuela,thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager

8/10 Good

Rabih, Salwa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Apr 2023
Response from Hotel Manager on May 2, 2023
Dear Rabih,thank you for taking the time to give us such well feedback, its much appreciated.We would like to know, what we've to improve, to make your next stay a 5-star-experience?We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager

6/10 Okay

Erwin

Stayed 4 nights in Apr 2023
Response from Hotel Manager on May 2, 2023
Dear Erwin,thank you for taking the time to give us feedback, its much appreciated.We would like to know, what we've to improve, to make your next stay a 5-star-experience?Best wishes,Stas BestvaterHotel Manager

10/10 Excellent

Peter

Stayed 1 night in Apr 2023
Response from Hotel Manager on May 2, 2023
Dear Peter,thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager

10/10 Excellent

LOUIS, Mount Lebanon

Stayed 6 nights in Mar 2023
Response from Hotel Manager on Apr 13, 2023
Dear Louis,thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 13, 2023
Dear Annie,thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager

10/10 Excellent

Mohammed

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Hotel Manager on Apr 13, 2023
Dear Mohammed,thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager

10/10 Excellent

Cherysse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near roads and train. A few amenities nearby and convenient as well. Super helpful and friendly staff. Good breakfast options. Comfortable room more than perfect for me on my own.

10/10 Excellent

Pavel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Ralf

Stayed 1 night in Dec 2022

8/10 Good

Jan, Dracten

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great hptel to use for day trps to Köln and Phantasialand. Minor was the smell of sigarets in our room although it was non smoking

10/10 Excellent

Frank

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short 20 minute drive out of Cologne. Gas and restaurants surrounding the hotel.

10/10 Excellent

Bogdan

Stayed 1 night in Dec 2022

6/10 Okay

Amanda

Stayed 1 night in Nov 2022

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay.thank you
Stayed 1 night in Oct 2022

2/10 Terrible

Gaston

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The reception area and toilets need to be taken care of. Smell coming from the toilets in the reception area. Terrible when you are eating and you get the smell

4/10 Poor

Lord justin

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Staff were fine although restaurant staff very moody. Sofa bed was falling apart and urgently needs replacing. Rooms very tiny for a family of 4
Stayed 3 nights in Oct 2022

2/10 Terrible

Thomas

Stayed 2 nights in Sep 2022

10/10 Excellent

Danijel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpfull staff and amazing breakfast.
Stayed 4 nights in Jul 2022

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, lots of restaurants etc around the location and straight into the motorway.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Room was stinky, beddings are old and dirty . Reception stuff’s are very friendly. They wanted to help and they did their best, but they can’t do anything about the problems like stinky rooms and old bed lines.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Could've been better.
Ok for just sleeping. Found an opened milkpackage with the coffee wich stayed there for the 2 nights. We found someone elses candy under the bed so i guess they dont clean the rooms more then what the eye can see. Small rooms.
Stayed 2 nights in Jul 2022
Response from Guest Service Assistant on Jul 21, 2022
Dear guest, we deeply regret that you had to have this experience in our house and assure you that this is not part of our standards and will be clarified again with housekeeping, that such conditions in the rooms are unacceptable. Best regards

8/10 Good

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. The air conditioning did not work in our room which got very hot but we were moved to another room no problem. The car park is quite expensive.
Stayed 3 nights in Apr 2022