We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

Hello Randy, thank you for taking a moment to give us such an amazing review. We are glad to hear that you enjoyed your stay with us and that the team gave you such a warm and friendly welcome. We look forward to your next visit with us.

Hello Elizabeth, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in the future. Regarding the front desk service, your feedback is crucial in holding us accountable for the quality of service we aim to provide. We will be addressing the issues you raised with our team to ensure that our staff is attentive, respectful, and responsive to our guests' needs. We understand your frustration, and we genuinely appreciate your patience and understanding during this challenging time. If there is anything specific you would like us to address or if you have additional details to share, please feel free to contact us directly. Your satisfaction is our top priority, and we would like to make things right. Again, we apologize for the shortcomings you experienced, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

Hello Michael and thank you for taking a moment and giving us a review. We are delighted to hear that you enjoyed your bed and room. We would like to thank you for notifying us about the shower head in your room, we will be sure to have maintenance fix that problem. We do apologize about the luggage cart being flat and we appreciate you for notifying us of this issue. Unfortunately, we do only have one restaurant open after 10pm which is That Chickn' Place but we do have several other restaurants open during the day.

Hello Robert, thank you for taking a moment and giving us a review. We truly appreciated having you as our guest! Thank you and we will see you on your next visit.

Hello Trevor, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay please reach out to our management team. We appreciate you choosing to stay with us and we hope to see you again soon

Hello Danny, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay please reach out to our management team. We appreciate you choosing to stay with us and we hope to see you again soon

Hello Kailyn, thank you for sharing your feedback with us regarding your recent stay at our hotel. We appreciate your comments and regret to hear that the firmness of the bed didn't meet your preferences. We understand that personal comfort when it comes to mattresses can vary greatly from person to person. Please know that your feedback is valuable to us, and we will take it into consideration as we aim to continuously improve our accommodations. We apologize for the noise you experienced during your stay, in the future please do not hesitate to notify the front desk so they may rectify and issue immediately. Once again, we thank you for choosing to stay with us and we look forward to seeing you again.

Hello Becky, we appreciate you taking the time and leaving us a review. We are actively working to address the elevator issues to ensure a smoother experience for our guests. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. We are sorry that you did not get to experience all of our available restaurants and we hope you get another chance to during your next visit. Once again we thank you Becky and we hope you have a great day!

Hello Ramiro, thank you for taking a moment and giving us a review. We are glad you enjoyed your stay with us and that you got a chance to experience our amazing view of the Saint Louis Gateway Arch. We look forward to seeing you on your next visit!

Hello Mike, thank you for taking a moment and giving us a review. We are glad to hear that your enjoyed your recent stay with us, we look forward to seeing you next time.

Hello Stephen, thank you for taking a moment to give us such an amazing review. We are glad to hear that you enjoyed your stay with us and that the team gave you such a warm and friendly welcome. We look forward to your next visit with us.

Hello Regan, thank you for taking a moment to give us your feedback, we greatly appreciate it. We would like to apologize for the noise from the air conditioner, we do have 24-hour maintenance available to resolve issues such as the room you addressed. If you choose to stay with us in the future, please do not hesitate to alert the from desk so they may handle any and all issues immediately. We are sorry to hear that you did not find the bed comfortable, and we do apologize for any inconvenience that caused you during your stay. In regard to the deposit, we do release it at check out and then it is up to your financial institution regarding how long it will take to become available to you again. Once again Regan, we thank you and we hope to see you again in the future.

Hello Daniele, thank you for taking a moment and giving us a review. We would like to apologize for the unpleasant encountered you experienced with the front desk. We strive to give excellent guest services and we apologize for not meeting our own standards during your interaction. We are glad to hear about how sweet our housekeepers were during your visit, and we will be sure to share that feedback with them. We appreciate you for choosing to stay with us and we look forward to your next visit.

Hello Gaurav, thank you for taking a moment and giving us your feedback. We apologize for the delay in resolving the noise issue that you experienced, we try our best to respond immediately when someone reports a complaint. In regard to safety, we do have security as well as 24 hour surveillance and we encourage all our guest to report any and all suspicious activity they see. We do have a microwave for guest us available 24 hour in our lobby, we apologize for the inconvenience this caused during your stay. Once again we thank you Gaurav and we appreciate you for choosing to stay with us.

Hello Tonya, thank you for the wonderful review and we appreciate you choosing to stay with us.

Hello Michael, thank you for taking a moment and giving us a review. We are glad you had a wonderful time with us. We will be sure to share your kind words with our team. We look forward to seeing you on your next visit!

Hello Amber! We appreciate the review and glad that you had a great stay! Thank you and we hope to see you soon!

Hello RuthAnne, thank you for choosing to stay with us and we appreciate you taking the time and giving us a review.

Hello Adiel, thank you for taking a moment and giving us such a great review. We appreciate you choosing to stay with us, and we look forward to your next visit.

Hello Lesley, thank you for taking a moment and giving us a review. We are glad that you enjoyed your stay with us, and we look forward to seeing you again.

Hello Christina, we appreciate you taking the time to provide us with your feedback. We apologize for the hole in the carpet as well as the broken dresser. We take the appearance and functionality of our rooms very seriously, and your feedback is invaluable in helping us improve. Thank you for bringing these issues to our attention, and we appreciate you for choosing to stay with us.

Hello Erin, thank you for giving us a review. We are located really close to the Mississippi River which makes us a little farther from many businesses, but we are still within a five-minute drive from most major attractions and necessities. We are glad to hear that you enjoyed your stay with us, and we apologize that you did not get the chance to enjoy the pool. Thank you for choosing to stay with us and we look forward to your next visit.

Hello Monika, thank you for taking a moment and giving us a review. We are glad you enjoyed your view of the Saint Louis Arch and Mississippi River during your stay. We currently do not have any dining venues in the hotel, but we do have several in the casino, ranging in both price and cuisine. Once again, we thank you Monika and we look forward to seeing you again.

Hello Jon, thank you for taking a moment and giving us a review. We apologize for the complications you are having with Expedia and if there is anything we can do please to do hesitate to give us a call.

Hello Jeffrey, thank you for taking a moment and sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again!

Tami, We appreciate your feedback and are thrilled you had a great stay with us, we will be sure to notify the correct departments with your concerns. What a great way to start the day Coffee and great service.

Hello Kenneth, thank you for taking a moment and sharing your experience with us. For starter we would like to apologize for the mishaps with your room. We made a mistake by giving you and your family the wrong room keys and we sincerely apologize for doing so. We will get with our front desk team and go over the proper checking in procedures to ensure this mistake does not happen again. In regard to the security deposit, we do authorize a security deposit at check in and it is listed on our website under or Terms and Conditions when booking your reservation. Lastly, we would like to apologize for the inconvenience our elevator caused during your stay, we stride to provide the best service for our guest, and we apologize for falling short during your visit. We thank you and your family for choosing to stay with us Kenneth and we hope we see you guys again in the future.

Hello Dominic, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Jamie, thank you for giving us such a great review and we are glad you decided to give us a chance. Thank you for choosing to stay with us and we look forward to seeing you on your next visit.

Hello Natasha! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!

We have be diligently addressing elevator concerns and will continue to be proactive with guest feedback. Upon your next visit please try our variety of food establishments in the food court and restaurants.

Hello Porsha, thank you for taking a moment and giving us a review. We are glad that the team gave you such a great welcome and that you enjoyed your room with us. We apologize for the issue you experienced with the smell on your floor. We are a smoke free hotel and are sorry for the impact on your stay this had. If you choose to stay with us in the future please do not hesitate to let the front desk know so they may handle the situation immediately. We thank you for staying with us and we look forward to seeing you again in the future.

Hello Beth and thank you for taking a moment and giving us a review. We will like to sincerely apologize for the encounter you had with our front desk staff. We strive to give the best customer service possible and we apologize for falling short during your visit. We are delighted to hear that our security team made such a good impression on you! Once again, we thank you Beth and we hope to see you again soon.

Hello Meredith! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!

Thank you, Jeanette, for the great review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us directly with any feedback.

Hello Sarah, thank you for taking a moment and giving us a review, we greatly appreciate it. We are delighted to hear that you enjoyed your stay with us, and we look forward to seeing you again!

Hello Alicia, thank you for taking a moment and providing us with your feedback. We are delighted to hear that the staff gave you such a friendly welcome. We appreciate and value your opinion regarding the facility and we take our guest input into great consideration when making changes and updates to our property. We do apologize for the other guest you saw that were smoking marijuana, if this happens in the future, please alert a team member so we may resolve the situation. We thank you for choosing to stay with us and we look forward to having you again.

Hello Najahodd, we are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.

Hello Zsa Zsa! Thank you for taking a moment and sharing your experience with us. We are delighted that you had an amazing stay with us. We thank you for choosing to stay with us and we look forward to see you again!

Hello Jeanine, thank you for taking a moment and sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again!

We're delighted to have hosted you during the Missouri Valley Conference Tournament "Arch Madness." Providing an affordable and comfortable stay is one of our top priorities, and we're glad to hear that you found our accommodations to be budget-friendly. We hope you had an enjoyable time during your visit, and we appreciate you choosing our hotel for your stay. If you have any suggestions or feedback on how we can further improve, please feel free to share them with us. We look forward to welcoming you back on your next trip to the area!

Hello Dennis, thank you for taking a moment and sharing your feedback with us. We are delighted to hear that the team gave you such a friendly and pleasant welcome, it is always a delight to hear that our efforts do not go unnoticed. We would like to apologize for the broken elevator, our engineer team is working diligently to fix this issue and we are sincerely sorry for the effort this had on your stay. Once again, we thank you Dennis and we are happy to have you as our guest and we look forward to seeing you on your next visit.

Hello Leon, thank you for choosing to stay with us and we appreciate you giving us a review. We are delighted to hear that you had a great time and we look forward to seeing you again!

Hello Trina! Thank you for taking a moment and sharing your experience with us. We are delighted that you had an amazing stay with us and we are happy to hear that the front desk team gave you a warm welcome. We thank you for choosing to stay with us and we look forward to see you again!

Hello Jamie, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Mary, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.

Hello Maretha, thank you taking a moment and sharing your experience with us. We appreciate the feedback you have shared and deeply apologize for the lack of service you received. It is our primary goal to anticipate the needs of our guest and deliver quality customer service. To know that we have fell short of that during your visit is disappointing. We assure you that we will use this moment as a coaching opportunity to ensure our guest expectations are not only met but exceeded. Once again, we apologize, and we hope we get another opportunity to make it right.