Indoor pool

Reviews of Best Western Troy Hotel

2.5 out of 5
Best Western Troy Hotel
2020 Formosa Drive, Troy, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 284 out of 671 reviews" "
Rating 8 - Good. 237 out of 671 reviews" "
Rating 6 - Okay. 81 out of 671 reviews" "
Rating 4 - Poor. 40 out of 671 reviews" "
Rating 2 - Terrible. 29 out of 671 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice for the price. I would DEFINITELY stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and nice, staff was friendly and helpful. Only thing I did not like was that the sheets did not fit the bed very well.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2024

10/10 Excellent

Stephen

Business traveller
Liked: Amenities
Nice place, friendly staff, clean room. No complaints.
Stayed 1 night in Jan 2024

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty not clean

8/10 Good

Steve

Travelled with group
The breakfast was terrible
Stayed 3 nights in Dec 2023

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 1 night on my trip home. The staff was very friendly and helpful and the hotel is directly off of the highway right between a travel center and a gas station (so very helpful) the room was clean and secure. Only complaints were minor. 1. my microwave didn't work. And 2. The weird institutional greenish lighting in the bathroom was very creepy. For context, I was put in an "accessible" room with a bigger bathroom than standard and the weird florescent lighting did that "hum" and highlighted the bathtub to the point where (with the way that it was framed) it looked kinda like the bathtub from The Shining. At least thats what my exhausted brain conjured when going in there. As I said. Minor complaints that said more about me than the facility.

8/10 Good

Jordan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and check in and check out
Stayed 1 night in Nov 2023

10/10 Excellent

Gaylen

Liked: Cleanliness, property conditions & facilities
Nothing special but adequate.
Stayed 1 night in Nov 2023

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room had 2 bath towels and 2 wash rags - it sleeps 4 and we had reservation for three. Sleeper sofa pulled out, but no sheet, extra blankets or pillows in the room.
Stayed 2 nights in Nov 2023

8/10 Good

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities
The bedroom area was acceptable, the bathroom was not. The toilet rocked on the floor, the shower curtain was orange at the lower seam from rust or mold and the shower drained very slowly, the floor was sticky, the fixtures for towels, and accessibility were all falling off the walls.
Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No pastries for breakfast Tub slippery Mattress uncomfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023

10/10 Excellent

Devin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of my dreams
Best western was awesome the best hotel in Troy. I’ve always wanted to go to this hotel when I was a child and now it’s a reality! Love this place and I love Troy
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Glenda

Stayed 3 nights in Oct 2023

10/10 Excellent

Amy

Stayed 1 night in Oct 2023

10/10 Excellent

Lori

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, worked perfect for my son, daughter-in-law, 3 grands and myself. We spent the weekend in St Louis and it was a perfect fit for us.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front dest help. Light out over sink.
Stayed 1 night in Sep 2023

10/10 Excellent

Douglas

Liked: Amenities, property conditions & facilities
Enjoyed the comfortable beds. Breakfast was good. Location was convenient to my travel route.
Stayed 1 night in Sep 2023

2/10 Terrible

Gina

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I would not stay here again. Dirty bedding, bugs in the room/gym. Overall run down and smelly.
Stayed 1 night in Sep 2023

8/10 Good

Adrienne

Business traveller
Liked: Cleanliness, staff & service
Was clean and comfortable.
Stayed 2 nights in Sep 2023

8/10 Good

harvey

Stayed 1 night in Sep 2023

2/10 Terrible

Judith

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not so happy
The rooms need updated and towels need replaced with new ones! No room service from Thursday to Monday which I thought was horrible and not a big selection at breakfast! Will be looking for different hotel when we stay here 4 times a year
Stayed 4 nights in Sep 2023

10/10 Excellent

Mary Anne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
GREAT HOTEL
Such a Nice/Clean Hotel. They had an AMAZING Cotinental Breakfast. Rooms weee So Ckean & Beds weee very Comfortable. The Staff were so Kind & Accomodating. Will definitely stay again when in the Area
Stayed 2 nights in Sep 2023

6/10 Okay

Luis

Disliked: Amenities, property conditions & facilities
Ro needs updating, the window was as it was falling out. The seal around it was called coming in off. Room bathroom did not close. Not worth it. Noisy
Stayed 1 night in Sep 2023

2/10 Terrible

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean, Mold, Very Outdated Rooms
Rooms are disgusting and smell is very musty. Worst Best Western I have ever seen!! Rooms are in need of upgrades. Laptop computer found under bed mattress of previous occupants ( this is a good indication of how well the cleaning staff do their jobs). Mold on fridge and in bathroom. Can express how badly the cleanliness of this room was!! Nothing in the room as far as refrigerators dresser bed etc. gets moved to clean cleaned under or behind
Shower head never been cleaned or replaced.
Mold
Mold
Never been cleaned
Stayed 1 night in Sep 2023

2/10 Terrible

DeAnn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth a penny
One of our rooms had bed bugs. When the front desk person was told there was no apology and no affect on his face at all. They comped the room for one night, but then we had to pay for the other room they offered. In my opinion, they should have comped the entire stay. The refrigerator in the breakfast area was not working and when we told the front desk person... She denied it at first until I proved that the outlet behind the fridge was not working. They never replaced the yogurt, milk, or cream cheese that had become warm. We were there 3 days and nights and our room was not serviced once. People on our floor had put trash in the hallway and it was never picked up. The pool deck is very slippery, and we watched several kids fall.
Stayed 3 nights in Sep 2023

6/10 Okay

Stuart

Travelled with family
Liked: Staff & service, room comfort
A few concerns
Our family was visiting St. Louis with another family. Even though the rate was reasonable, there were a few concerns. Our room was clean enough, but our friends' room had bed bugs. They were given a different room and were compensated one night's stay; I thought they should have had the entire stay comped! Secondly, one evening, we down in the swimming pool area which is next to the breakfast area and we noticed that small refrigerator which held milk, yogurt, cream cheese, and butter was not running. All the items inside were warm. When we alerted the attendant, she plugged the fridge into a different outlet and it came back on, but she did not take any of the items out of the fridge, just left them there to serve for breakfast in the morning. We felt this was a major food-safety issue. Also, I only saw one housekeeper working the entire 3-night stay. We did not have our room serviced once the entire time. And there were trash bags sitting out in the hallways from people's rooms that sat there for days in a row. Our family will stay elsewhere when we visit St. Louis in the future.
Stayed 3 nights in Sep 2023

10/10 Excellent

gary

Liked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Amanda Allen

Travelled with family
Disliked: Amenities
Just very lackluster.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kreg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice safe area. Restaurants in walking distance.
Stayed 2 nights in Aug 2023

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Leslie

Stayed 1 night in Aug 2023

10/10 Excellent

Traci

Great desk service, easy location to get to
Stayed 1 night in Aug 2023

10/10 Excellent

Tiffany

Stayed 1 night in Aug 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
!
Stayed 1 night in Aug 2023

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handicap parking
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. We had our great grandsons with us, and they loved the pool.
Stayed 3 nights in Jul 2023

6/10 Okay

michael

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

FORRESTER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is right off from the highway and it is very convenient .
Stayed 3 nights in Jul 2023

4/10 Poor

Scott

Travelled with family
Liked: Cleanliness
The first night our TV didn’t work.We changed rooms the next morning. The second day our toilet was clogged we reported it to the staff, he offered us a plunger. We won’t be staying at Best Western again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Room size was great. Bathroom had some spots of what looked like mold in caulking. Breakfast was decent
Stayed 1 night in Jul 2023