Exterior

Reviews of Best Western Plus Parkway Hotel

2.5 out of 5
Best Western Plus Parkway Hotel
1900 Homer Adams Pkwy, Alton, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 991 reviews" "
Rating 8 - Good. 312 out of 991 reviews" "
Rating 6 - Okay. 123 out of 991 reviews" "
Rating 4 - Poor. 44 out of 991 reviews" "
Rating 2 - Terrible. 43 out of 991 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tina

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No matter where your room is you’ll have to walk a long way. Desk staff lied and said they had no rooms to check in early when 3 people without reservations checked in 5 hours early.
Stayed 1 night in Mar 2024

8/10 Good

John

Travelled with family
Liked: Staff & service, amenities
Clean, good breakfast, ataff ess helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice, professional and helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Chassidy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice parking
Stayed 1 night in Mar 2024

10/10 Excellent

James

Business traveller
The elevator was closed and not working.
Stayed 1 night in Feb 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Will stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for our honeymoon. Everything was perfect! We worked stay again!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

LaStella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

H Rodger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine. Bed was comfortable. Price was affordable. Lots of parking although a little difficult to figure way into lot. Elevator was out of order but they offered us room on first floor if we needed it.
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love coming here just to relax and unwind. I do it every year. I put the "do not disturb" on the outside of the door and no worries. But when I need the room picked up or more towels and things, they are quick to get it done. Was just a little noisy this time outside my window, but that's to be expected due to it being the rear of the building. I will always return here and go nowhere else! Thank you!
Stayed 3 nights in Jan 2024

10/10 Excellent

Brandon

Stayed 4 nights in Jan 2024

6/10 Okay

Elizabeth

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Mold and hair in the bathroom, the bedding smelled like smoke in our "smoke free" room.
Stayed 1 night in Dec 2023

2/10 Terrible

Cory

Stayed 3 nights in Dec 2023

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and courteous.
Stayed 2 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ANDREW, Des Plaines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here on trips to KC …. Always a pleasure
Stayed 1 night in Nov 2023

2/10 Terrible

GEORGE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was rude and unprofessional. Key cards consistently needed to be re set daily. Bed was hard, room smelled of dampness. Laundry room was next to room and was loud all day. Shower had poor pressure. Elevator broken Vending machine broken Water machine broken. Exterior doors did not work with key cards.
Stayed 3 nights in Nov 2023

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No elevator.
Decent stay. Only issue was we are both disabled. They had us on the second floor and the elevator is out of order. Difficult time taking the stairs. Front desk did offer to carry our baggage up though.
Stayed 1 night in Nov 2023

10/10 Excellent

David, St. Charles

Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities, room comfort
Great location!
Nice stay at a clean hotel with a fantastic location. Will be back!
Stayed 1 night in Oct 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The people were helpful but the elevator as broken the entire 11 days as was the laundry area.
Stayed 1 night in Oct 2023

10/10 Excellent

jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
as always, a nice room and nice staff. convenient yo many stores and restaurants.
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and smelled great! A charging station for devices would have been a plus.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Spacious room and comfortable bed.
Stayed 1 night in Oct 2023

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like that the elevator was broken.
Stayed 1 night in Oct 2023

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Trina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Razul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We heard TV's in adjoining room. Doors closing to room slam shut and as other guests enter their room it creates a lot of noise. The hinges need to dampeners.
Stayed 2 nights in Oct 2023

6/10 Okay

Dustin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was clean but was outdate and smelled like weed BAD. Also the elevator was out of service and the washing machine was out of service. Also some of the gym equipment wasnt operational
Stayed 3 nights in Oct 2023

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Lawanda

Travelled with family
I didn’t like the fact that I asked for and was told I had a handicap room reserved upon arrival however I had no handicap room. All other hotels were booked so we had to make due which altered the experience of my trip drastically!!! I did not write down the person I spoke with as I normally do so I don’t even know who dropped the ball! So no one was accountable and my trip suffered because of a employee not reserving the room I requested. Not just a room but a handicapped room. I don’t think I will use them again and I certainly won’t recommend them to anyone. The room was the worst part of our trip!!!
Stayed 4 nights in Sep 2023

8/10 Good

amanda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and ensured rooms cleans and guests needs met also thank you for being so pet friendly 😊
Stayed 3 nights in Sep 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast was included but the scrambled eggs and sausages were tepidly warm.
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Patrick

Stayed 1 night in Sep 2023
Response from Nicole on Sep 8, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Brad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better Breakfast than most free breakfast at hotels. Hot water in shower anytime and all the time. Friendly staff.
Stayed 8 nights in Aug 2023

6/10 Okay

Justin

Stayed 1 night in Aug 2023

4/10 Poor

Molly

Travelled with partner
Disliked: Cleanliness, amenities
The area around the property was quite lovely. However, their towels weren't clean looking at all and i noticed several stains on them. The bed was very uncomfortable and when my husband asked staff if there were any extra pillows, they couldnt give any guarantee and asked him if he had checked the room. We did not have any extra pillows nor did we even have an ironing board in our room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Elaine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s nothing unique about this property and their policies and their staff are very rude and I will never stay there again
Stayed 1 night in Aug 2023

4/10 Poor

Jean R.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They should advertise that their elevator doesn't work and should charge accordingly i.e. lower price. Had to ask for service repeatedly i.e. asked for towels, asked to clean room, asked to empty trash - poor service.
Stayed 6 nights in Aug 2023