Casse-croûte

Hilton Garden Inn Silver Spring White Oak – Avis

3 out of 5
Hilton Garden Inn Silver Spring White Oak
2200 Broadbirch Dr, Silver Spring, MD

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 582 avis sur 1001." "
Note de 8 – Bien, d’après 264 avis sur 1001." "
Note de 6 – Acceptable, d’après 74 avis sur 1001." "
Note de 4 – Médiocre, d’après 49 avis sur 1001." "
Note de 2 – Terrible, d’après 32 avis sur 1001." "

9,2/10

Propreté

8,8/10

Service et personnel

8,6/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

Joyce

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités
The rooms have individually controlled A/C units which are quite loud!!! No pen or paper in the room... Snacks available for guests " convenience " were ridiculously expensive!
Séjour de 2 nuits en avril 2024
SteveR a répondu le 15 avr. 2024
Thank you for taking the time to evaluate your recent stay with us at the Hilton Garden Inn. I am sorry for the inconvenience you experienced with our air-conditioning. Be assured I will personally look into this, and humbly apologize that it was not resolved promptly.  Your comments are very valued, and we learn from them about those things we need to fine tune.Hope you had a pleasant trip home and that we will have the pleasure of your return visit.

10/10 – Excellent

Monet

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful
Séjour de 1 nuit en mars 2024
Steve R a répondu le 11 avr. 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was perfect 5 out of 5.

8/10 – Bien

Pamela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
SteveR a répondu le 9 avr. 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit.

8/10 – Bien

Stephen

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nothing
Séjour de 1 nuit en mars 2024
SteveR a répondu le 2 avr. 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

4/10 – Médiocre

Elizabeth

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
The housekeeper started knocking at the door at 8am and continued until 10 felt rushed to leave
Séjour de 1 nuit en mars 2024
Steve R a répondu le 1 avr. 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home. As you have rate your experience, first and foremost, allow me to apologize on behalf of the hotel. We sincerely thank you for having selected the Hilton Garden Inn Silver Spring and we look forward to your return visit and once again our sincere apologies.

6/10 – Acceptable

Arthur

Points forts : Propreté, service et personnel
The room was clean but missing some of the basics you see when entering hotel room. There were no cups in bathroom as you usually see. There was a bar of wrapped soap by the sink but no tray to put it in so I put it on a towel. There was one tissue in the tissue box. I enjoyed the room as it has nice glass walk in shower which is great and so much cleaner than bath tubs with shower curtains which I hate. The wall heater was very soft and quiet unlike most. Room was clean. Just needs some attention to housekeeping and necessities. But I will stay there again.
Séjour de 1 nuit en mars 2024
Steve R a répondu le 30 mars 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn White Oak as your home away from home. As you have related your experience, allow me to apologize on behalf of the hotel.  This certainly is not how we wish to be remembered. We hope that you will give us the opportunity to welcome you back to Hilton Garden Inn and replace a negative first impression with a more positive one.

10/10 – Excellent

Stephen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Steve R a répondu le 30 mars 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

10/10 – Excellent

Thoai

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en mars 2024
SteveR a répondu le 26 mars 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

10/10 – Excellent

Vincent

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location, facility was clean. Some areas of breakfast buffet could be improved eg potatoes were hard, sausages over-cooked. The fruit was fresh :)
Séjour de 1 nuit en mars 2024
SteveR a répondu le 26 mars 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

10/10 – Excellent

Mary Ann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wonderful professional, pleasant welcoming at entry!!!
Séjour de 1 nuit en mars 2024
Steve R a répondu le 16 mars 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

8/10 – Bien

sergio, Laveen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ok overall
Séjour de 1 nuit en mars 2024
Steve R a répondu le 13 mars 2024
Thanks for staying at the Hilton Garden Inn. We also thank you for taking the time to let us know about your experience, but more importantly we look forward to welcoming you back to the White Oak area.

10/10 – Excellent

Lourdensky

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
SteveR a répondu le 6 mars 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

2/10 – Terrible

CYNTHIA

Séjour de 2 nuits en septembre 2023
SteveR a répondu le 21 mars 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn White Oak as your home away from home. As you have rate your experience, allow me to apologize on behalf of the hotel.  This certainly is not how we wish to be remembered. We hope that you will give us the opportunity to welcome you back to the Crowne and replace a negative first impression with a more positive one.

10/10 – Excellent

Thoai

Séjour de 1 nuit en février 2024
Steve R a répondu le 27 févr. 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was a perfect 5 out of 5.

10/10 – Excellent

Devin

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quick check-in clean professional appearance
Séjour de 1 nuit en février 2024
Steve R a répondu le 21 févr. 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home.We look forward to your early return.

10/10 – Excellent

Rajan

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I am having a great stay.
Séjour de 1 nuit en février 2024
Steve R a répondu le 17 févr. 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn White Oak as your home away from home. We look forward to your next visit.

10/10 – Excellent

moises

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good !!
Séjour de 1 nuit en février 2024
Steve R a répondu le 17 févr. 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect 5 out of 5.

10/10 – Excellent

Jason

Séjour de 1 nuit en janvier 2024
SteveR a répondu le 21 mars 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

8/10 – Bien

Kathleen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We have stayed at this Hilton Garden before. It is convenient to family we visit while there. The facility is a bit older and could use a few updates: lamps with usb ports would be great, SMART TV so I could access my Netflix and such. Also most other Hilton Hotels have the electronic key, check in, room controls, security feature of using key to travel in the elevator but this one does not. Not deal breaker and we will definitely stay there again. The friendliness of staff, awesome bar area and excellent breakfast offset the negatives, to us anyway.
Séjour de 3 nuits en janvier 2024
Steve R a répondu le 17 févr. 2024
Thank you, Thank you. We appreciate your feedback and look forward to your early return.

10/10 – Excellent

Claudia

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff were very friendly, nice breakfast and nice location
Séjour de 1 nuit en janvier 2024
Steve R a répondu le 17 févr. 2024
Thank you for staying with us during your recent visit to Silver Spring. We look forward to your return, should your travels bring you back to Silver Spring, Maryland.

6/10 – Acceptable

Lawrence

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A lot of noise in the hallways of the 2nd floor as late as 11am.
Séjour de 2 nuits en janvier 2024
Steve R a répondu le 17 févr. 2024
We truly appreciate your kind appraisal, and we look forward to your next visit.

8/10 – Bien

Elizabeth

Séjour de 3 nuits en janvier 2024
Steve R a répondu le 17 févr. 2024
We want to say thank you for having selected the Hilton Garden Inn during your recent visit to Maryland. We know that you have choices, and we are appreciative that you selected us. Our desire is to ensure that through our service and Hospitality that every guest is predisposed to return, and we certainly hope to have occasion to welcome you back to the HiltonGarden Inn Silver Spring. We look forward to your return, should your travels bring you back to Silver Spring, Maryland.

10/10 – Excellent

Jill

Séjour de 3 nuits en janvier 2024
Steve R a répondu le 17 févr. 2024
Thank you for choosing us and taking the time to evaluate your recent stay with us. We look forever to the day we can say welcome back.

10/10 – Excellent

jeffrey

Voyage d’affaires
Points forts : Commodités
Clean fa ility and hospitable staff.
Séjour de 1 nuit en janvier 2024
Steve R a répondu le 17 févr. 2024
We would like to express our genuine appreciation to you for taking the time to provide us your feedback. We are delighted to know that your stay was a perfect 5 out of 5. We look forward to the day when we can welcome you once again.

10/10 – Excellent

Leon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We continue to book this hotel
My Fiancé and I 3rd time staying there. Love the cleanliness and niceness of their King size room. Staff is very friendly and accommodating
Séjour de 1 nuit en janvier 2024
Steve R a répondu le 17 févr. 2024
First, thank you for your loyalty and for being a valued and regular guest of our hotel and for sharing your recent experience with us.

8/10 – Bien

Yetunde

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023
Steve R a répondu le 17 févr. 2024
We would like to thank you for your recent visit to the Hilton Garden Inn. It was truly a pleasure to know that you enjoyed our hotel. We look forward to your next visit.

10/10 – Excellent

Lorenzo

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Receptionist are super friendly
Séjour de 1 nuit en décembre 2023
Steve R a répondu le 17 févr. 2024
Thank you for taking the time to write such a pleasant review of our hotel and its staff. We are truly happy to know that you enjoyed our hotel.

8/10 – Bien

Robert

Points forts : Commodités
Séjour de 2 nuits en décembre 2023
Steve R a répondu le 17 févr. 2024
Thank you for taking the time to let us know of your wonderful visit. we hope you will visit again soon.

10/10 – Excellent

Ken

Séjour de 1 nuit en décembre 2023
Steve R a répondu le 17 févr. 2024
We appreciate you taking the time to share with everyone how much you enjoyed the Hilton Garden Inn. Thank you for choosing us. We look forward to your next visit.

8/10 – Bien

Yetunde

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Steve R a répondu le 17 févr. 2024
Thank you for taking the time to appraise us of your recent stay and experience at the Hilton Garden Inn. I am glad that you enjoy our hotel.

8/10 – Bien

Cornelia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2023
Steve R a répondu le 17 févr. 2024
Thank you for taking the time to evaluate your recent stay with us at the Hilton Garden Inn.We sincerely look forward to your return.

8/10 – Bien

Yetunde

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023
Steve R a répondu le 17 févr. 2024
I would like to thank you for taking the time to appraise us of your recent Stay at the Hilton Garden Inn. We look forward to your next visit.

10/10 – Excellent

Elaine

Séjour de 1 nuit en décembre 2023
Steve R a répondu le 17 févr. 2024
We appreciate you taking the time to share with everyone how much you enjoyed the Hilton Garden Inn. Thank you for choosing us. We look forward to your next visit.

10/10 – Excellent

Susan

Séjour de 1 nuit en décembre 2023
Steve R a répondu le 17 févr. 2024
We want to say thank you for having selected the Hilton Garden Inn during your recent visit. We know that you have choices, and we are appreciative that you selected us.We look forward to your next adventure.

8/10 – Bien

Valerie

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Steve R a répondu le 17 févr. 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visit to Silver Spring.We look forward to your return visit and are pleased that your stay with us was pleasant.

10/10 – Excellent

Waldo

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, many food options within walking distance.
Séjour de 4 nuits en décembre 2023

10/10 – Excellent

Yetunde

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Ana H. a répondu le 13 déc. 2023
Thank you for taking the time out to rate Hilton Garden Inn Silver Spring. We truly appreciate it. We are happy to see that you enjoyed your stay. We hope to see you again soon!

10/10 – Excellent

Theodora

Séjour de 2 nuits en décembre 2023
Ana H. a répondu le 13 déc. 2023
Thank you for taking the time out to rate Hilton Garden Inn Silver Spring. We truly appreciate it. I am glad to see that you enjoyed your stay. We hope to see you again soon!

6/10 – Acceptable

Lounganeice

Voyage d’affaires
Points forts : Propreté
It’s convenient for me as it’s near my job but it would not be my first choice otherwise.
Steve R a répondu le 17 févr. 2024
Thank you for taking the time to share with us your comments regarding your recent stay at the Hilton Garden Inn. We are appreciative of the fact that you selected us. We are truly sorry we did not meet your expectations; however, it is our goal to somehow find a way to gain your trust and become your first choice.

10/10 – Excellent

Waldo

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, good eating options just steps away from hotel.
Séjour de 1 nuit en décembre 2023
Ana H. a répondu le 8 déc. 2023
Thank you for taking the time out to tell us about your recent stay at Hilton Garden Inn Silver Spring. We are happy to see that you enjoyed your stay. We hope that you will come visit us again soon!

10/10 – Excellent

Waldo

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location, you can just walk few steps to eat from IHOP to TGIF and others.
Séjour de 3 nuits en décembre 2023
Ana H. a répondu le 8 déc. 2023
Thank you for taking the time out to tell us about your recent stay at Hilton Garden Inn Silver Spring! We are happy hear that you enjoyed your stay and the location of the hotel. I will share your comments with the team, and we hope you some visit us again soon!

10/10 – Excellent

Bantalem

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Ana H. a répondu le 8 déc. 2023
Thank you for taking the time out to rate Hilton Garden Inn Silver Spring! We truly appreciate your business! We are happy to see that you enjoyed your stay. We hope that you will visit us again soon!

2/10 – Terrible

ALAIN SAMUEL

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023
Ana H. a répondu le 8 déc. 2023
Thank you for taking the time out to rate Hilton Garden Inn Silver Spring. We truly appreciate it. I am sorry to see that you did not enjoy your stay. I want to assure you that we are always trying to better the hotel and our service each day. We hope this stay was an exception and will allow us to serve you once again.

6/10 – Acceptable

Christopher

Voyage en famille
Points forts : Propreté
Find a hotel with free breakfast, which ain’t here
Upside: The hotel staff were amazingly friendly and the hotel was nice for the most part. Downside: Almost $14.00 for a crummy breakfast, PER person. What a joke. Thank goodness there was an IHOP almost right in the hotel parking lot. I think next time I’ll make sure to stay at a hotel with free breakfast.
Séjour de 4 nuits en novembre 2023
Ana H. a répondu le 8 déc. 2023
Thank you for taking the time out to tell us about your recent stay at Hilton Garden Inn Silver Spring! I am sorry to hear that you did not enjoy your stay. I want to assure you that we are always trying to better our hotel and service each day. We hope this stay was an exception and will allow us to serve you once again.

8/10 – Bien

Margie

Voyage de couple
I didn’t think the bathroom was cleaned as well as it should have been. Not enough of an issue to change rooms, but not as good as we expect from hotels.
Séjour de 2 nuits en novembre 2023
Ana H. a répondu le 8 déc. 2023
Thank you for taking the time out to tell us about your recent stay at Hilton Garden Inn Silver Spring! We truly appreciate it. I am sorry to hear about your bathroom not being cleaned properly. I will make sure to share your comments with the housekeeping team. We are always trying to better our hotel and our service each day. We hope this stay was an exception and will allow us to serve you once again.

8/10 – Bien

Michael

Points forts : Propreté
Séjour de 3 nuits en novembre 2023

10/10 – Excellent

Stacey, North Port

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Ana H. a répondu le 8 déc. 2023
Thank you for taking the time out to rate Hilton Garden Inn Silver Spring! We truly appreciate it. We are happy to see that you enjoyed your stay. We hope that you come and visit us again soon!

10/10 – Excellent

Claudia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the artwork in my room especially the picture of Dr. Martin Luther King.
Séjour de 3 nuits en novembre 2023
Ana H. a répondu le 8 déc. 2023
Thank you for taking the time out to tell us about your recent stay at Hilton Garden Inn Silver Spring! We truly appreciate it. We are happy to hear that you enjoyed your stay and the artwork we have in the room. I will share your comments with the team and give them kudos for a job well done! We hope you will come and visit us again soon!

10/10 – Excellent

Lourdensky

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Ana H. a répondu le 8 déc. 2023
Thank you for taking the time out to rate Hilton Garden Inn Silver Spring! We truly appreciate it. We are glad to see that you enjoyed your stay. We hope that you will come back and visit us again soon!

4/10 – Médiocre

Carla

Points faibles : Service et personnel
The property was next to an IHOP for a meal and was quiet. Staff seemed to have little interest in guest welfare and never even asked about my stay there, nor told me something simple such as where the ice machine was, and charged $50 for incidentals without any definition of what that was. I never used any coffee, and made sure to use only one towel and was told the money would not be given back until 3-5 days later if then.
Séjour de 1 nuit en novembre 2023
Ana H. a répondu le 8 déc. 2023
Thank you for taking the time out to tell us about your recent stay at Hilton Garden Inn Silver Spring. We truly appreciate it. I am sorry to hear that you did not enjoy your stay. I will share your comments with the team and use this to coach and retrain the team. I want to assure you that we are always trying to better our hotel and our service each day. We hope this stay was an exception and will allow us to serve you once again.