Ratings based on 2,949 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from Queensland

Needs Maintenance

Posted 5-Feb-2016
Pros: Close to beach but not safe for swimming
Cons: Somewhat outdated and building/pool areas in need of maintenance.
Resort needs a lot of maintenance, rooms musty, pool area poorly maintained. Wasn't game to try the breakfast so can't comment on that.
3 out of 5
by A verified traveller from Brisbane QLD

Good Hotel for kids not for Smokers!

Posted 1-Feb-2016
Pros: Great facilities for the kids.
Cons: I think being unable to smoke on the Balcony of your room is a joke but that is just me I am sure other people like that fact.
Location: Big Banana was great watersides, toboggans, laser tag, ice skating and mini golf. There is also Mini golf at the resort and a waterside for kids.
On arrival the counter staff was terribly rude not even making eye contact with me throughout the check in. I booked a ocean view room with a balcony which was great. Only problem which I did not know when booking this hotel is fully non smoking so the dream of me and my girlfriends catching up over wine and cheese platter while enjoying cigarettes was dead. Great place for families and children. Heaps of things on site for kids to do. I was thinking this would be a great place for a wedding venue as everyone could stay on site together and have a great weekend. But as 70% of my guest are smokers this is now crossed off the list and I will not be staying at this resort again. Unless in the future I'm a non smoker but probably not.
2 out of 5
by A verified traveller from Newcastle

In need of an upgrade

Posted 27-Jan-2016
Pros: Good carpark for boat or caravan
Cons: Thoruogh makeover the bring up to date
I stayed at Opal Cove for a single night stopover driving from Central Queensland to Newcastle. The resort is in need of a makeover. Décor is old, bathrooms shabby, bed well worn, airconditioning not working, wifi not working. The resort claims it has a golf course - not much more than mown areas through bushland.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jan-2016
I feel the resort is looking a little dated. Services & amenities are great
3 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Nice

Posted 24-Jan-2016
Our stay was nice but rooms need renovation asap. Stuff were friendly. Pool was awesome, water warm. Overall we enjoyed it.
2 out of 5
by A verified traveller from perth WA

Dated hotel in need of renovations

Posted 24-Jan-2016
Our 'deluxe resort' room wasn't clean, the bathroom was dirty and moldy looking with silicone everywhere covering up where the grout has failed. We had a balcony overlooking the buildings aircon units which were extremely noisy so you couldn't bear to even open the door let alone sit outside. The pool area is also very dated and had loose coping everywhere so you need to be careful as you get in. And the buffet breakfast also left a lot to be desired. Not recommended.
5 out of 5
Recommended
for Everyone
by A verified traveller from Belmore NSW

Love it!!!

Posted 24-Jan-2016
It was a blast!!! My kids love it! Specially the pool. We definitely coming back again... :-)
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jan-2016
Nice hotel with wheelchair accessible facilities. Highly recommendable to people with physical disabilities.
3 out of 5
Recommended
for Everyone
by A verified traveller from Canberra, ACT

Overdue for an upgrade but has plenty of Potential

Posted 15-Jan-2016
Found the resort to be in dire straits of an upgrade but has the potential to be a top resort once complete given its geographical position and it's endless amount of space. Beds were very uncomfortable (old mattresses), sofa bed mattress was paper thin making it also uncomfortable for kids. On a more positive note, staff were very good at front reception, room was clean and extremely spacious when compared to other resorts, pool was also great for kids. Overall my family and I were happy with our stay and would still look to stay here again regardless of the comments made however I would only hope that the wheels are already in motion (planning stages) for an entire makeover as it appears to be way overdue.
4 out of 5
Recommended
for Everyone
by A verified traveller from Terrigal

Nice hotel convenient stopover

Posted 13-Jan-2016
Pros: Restaurant bar and pool
Was relaxing before continuing our trip home Pool Restaurant and bar were good