Ratings based on 462 Verified Reviews

3.1 out of 5
52% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Knoxville, TN

Atlanta Baseball Game Experience

Posted 30-Aug-2017
Pros: Clean, comfortable and the location, I was near where I needed to be.
Cons: The first lady at the desk needs to be reminded the "The customer comes first". While she could obey her orders from management, politeness wins.
Location: WIthin a short distance to the interstate and the Atlanta Braves Suntrust stadium.
I travel quite a bit in business so I stay at several motel/hotel chains depending on location and rates. Not a novice at dealing with motel stays; this was vacation. We arrived @ 2:25 PM on the day of check-in. The lady behind the desk informed me check-in time was 3:00 PM which I knew. I respectfully asked if we check in early. The reply from her was very curt, short, and blatantly negative. "The check-in time is firm. I could check-in early for a $25 fee." No "I am sorry or management will not let me" etc. It was very condescending and purposely meant to embarrass me in front of the other employee sitting in the area. Whether the "firm" check in time was the local management decision, corporate decision, or just her way of showing off her authority I don't know; but I hardly see where 35 minutes makes a difference with a customer who routinely stays at Extended Stay America Hotels. I left; obviously not happy with the experience. When I did arrive later to check-in I was greeted by a very nice young man who was 180 degrees opposite. Very polite and helpful. I may stay at this location again, but certainly will remember the first lady and I WILL NOT BE AS POLITE to her. She needs to be reminded that politeness hurts no one. Southern hospitality wasn't in her work kit!!!!
Comment from Hotel Management
1-Sep-2017 by General Manager , Hotel Management
Bill, thank you for your stay at Extended Stay America. We are pleased that our proximity to the Braves stadium was convenient for you and you also liked our overall service. Having said that, we apologize that one of our front desk associates were not attentive to your needs and regret the inconvenience this caused. We understand your frustration and assure you that we will make every attempt so that such instances are not repeated. We hope you will choose to book a room with us in the near future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice and quiet , but...

Posted 29-Aug-2017
The room could've been a little cleaner but overall it was a good experience ✅
Comment from Hotel Management
29-Aug-2017 by General Manager, Hotel Management
Thank you for choosing our hotel. It’s a pleasure knowing you had an overall comfortable visit. We value your suggestion in regard to the cleanliness and have shared it with our housekeeping team. We hope to see you back whenever your travels bring you to the area. Sincerely, General Manager
1 out of 5
by A verified traveller

Never go

Posted 31-Jul-2017
Please do not go had a very bad experience, kitchen stove top doesn't work, water doesn't drain the the bathroom tub, no room service daily. One particular staff at the hotel is very disrespectful of the guests. I would advise to find another location.
Comment from Hotel Management
3-Aug-2017 by General Manager, Hotel Management
Jack, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another chance on your next trip to the area. Sincerely, General Manager
2 out of 5
by A verified traveller

Ok hotel for a tight budget

Posted 24-Jul-2017
Hallway was noisy with talking and doers slamming until the a.m. hours. Breakfast consisted of coffee and granola bars.
Comment from Hotel Management
27-Jul-2017 by General Manager, Hotel Management
Thank you for evaluating your stay. We are sorry you were inconvenienced by the noise from the guests. Should this happen again in your future travels, please don't hesitate to contact the front desk to ask for assistance. Thanks again for taking the time to tell us about your stay. We hope to welcome you back soon! Sincerely, General Manager
2 out of 5
by A verified traveller from GA

ok

Posted 6-Jul-2017
It was ok. The room had a weird smell and it wasn't quiet at all. You could hear everything going on in the hallway. It definitely wasn't what I expected. For the price I expected more. I travel at least once a month and I would have preferred to pay a little more to stay in a much nicer place. The bed was ok, definitely not the best. I'm glad we were only there for 1 night.
Comment from Hotel Management
7-Jul-2017 by General Manager, Hotel Management
Nikki, we are sorry we failed to provide you the clean and comfortable room that you deserved. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
5 out of 5
by Terri

Posted 19-Jun-2017 on Hotels
Comment from Hotel Management
21-Jun-2017 by Manager, Hotel Management
Terri, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. Sincerely, General Manager
4 out of 5
by joshua

Posted 17-Jun-2017 on Hotels
Comment from Hotel Management
19-Jun-2017 by Manager, Hotel Management
Joshua, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Akron OH

SunTrust Park

Posted 11-Jun-2017
Stayed on here on a Saturday night to take in baseball game the following day. Only a couple minutes drive to parking lots. Good room rates based on location. Pretty quiet area around hotel. Hotel was fully booked and only a few parking spaces when I arrived about midnight. Sketchy people hanging out in and around cars in lot. Seemed to be only one hotel staff member working. Upon check-in was not asked to provide any vehicle info. Thought this was unusual seeing that the lot was mostly full and obviously there was no concern about what kind of people park and loiter the premises, most likely with illegal activity. The lack of night security was reconfirmed between the hours of 2-4am. There were several groups of teenagers staying in hotel that were back and forth the hallways, up and down the elevator, running, playing games, talking very loud. This went on for some time. I thought maybe this is just happening on my end of the hotel, but both guests in front of me at checkout complained about the noise and lack control from night staff. Overall I think this is a good hotel, with a good location,and good room rates. I dont think there are any serious security problems here. Just having an extra person, and/or staff that can take charge of a situation and not turn a blind eye, would go a long way to keep guests feeling safe and comfortable to return again.
Comment from Hotel Management
15-Jun-2017 by General Manager, Hotel Management
Tron, thank you for staying with us and reviewing your experience. We are happy to know that you liked our affordable rates and convenient location which was perfect for your needs. However, we are sorry for the situation you described and truly regret the inconvenience it caused. Reviews like yours are reminders of our need to constantly work to improve our services to our guests. We hope you will stay with us again when your travels bring you back to our area. Sincerely, General Manager
3 out of 5
by HARRY L

Not as good as I hoped.

Posted 4-Jun-2017 on Hotels
Hotel was hard to find as it was well off the main road and the very small sign on a very small side road was hard to see. Checking in At 5:30 pm I had to call on the lobby phone to get the front desk person to come to the desk. This took a few minutes. Checking in took a long time and the clerk seemed not to know how to handle my Hotels booking. The room was clean but no TP on the holder and trash cans were hidden. Room was pretty spartan with a curtain over the closet door instead of closet doors. Worst issue was that the promised breakfast was not there. The only think out was hot water and instant oatmeal. No one was at the front desk to ask about breakfast and no one even answered when i called. So basically we were promised breakfast and got none. I feel they broke their contract with me. I would not stay at his property again and am not happy with Hotels.com that promised me breakfast.
Comment from Hotel Management
6-Jun-2017 by Manager, Hotel Management
Harry, thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments about breakfast specifics will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, General Manager
3 out of 5
by Loria

Posted 24-May-2017 on Hotels
Comment from Hotel Management
25-May-2017 by Manager, Hotel Management
Loria, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager