Outdoor pool

Reviews of OYO Hotel Palma Real

3 out of 5
OYO Hotel Palma Real
Carretera Federal Tulum-Coba km 21.5, Mza. 17 Lt. 4, Francisco Uh May, QROO

Reviews

6.2
Rating 10 - Excellent. 8 out of 72 reviews" "
Rating 8 - Good. 16 out of 72 reviews" "
Rating 6 - Okay. 25 out of 72 reviews" "
Rating 4 - Poor. 15 out of 72 reviews" "
Rating 2 - Terrible. 8 out of 72 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

6.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees dressed like they on the patio at home. Don't say anything. And nothing is clean. Bathroom dirty and the bed wasn't clean. I used my t-shirt to cover the pillow to get some sleep... need better customer service....
Stayed 2 nights in Mar 2024

6/10 Okay

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Village location good if you use crowded collectivo (group taxi/van). Absolutely no services and we were even locked out during the day time. Wasp nest on our door. Cockroach and cigarette butts in lobby. No water pressure. They never cleaned the sheets, trash or towels the whole week. But cheap and a local experience for stories when back home.
Stayed 7 nights in Jan 2024

8/10 Good

SERGIO ARMANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Antonia, Grand Prairie

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The bathroom had a strong smell like urine. The gentleman in charge was not kind at all. He was somewhat rude, and would take his time to accommodate our needs.
Stayed 8 nights in Jan 2024

2/10 Terrible

Gilberto

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool is dirty, room smells like humidity, walls have filtrstions, no restaurant in the place.
Response from Ava on Dec 9, 2022
Hi, Gilberto! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

4/10 Poor

Amber H., USA

low budget
first dont put toilet paper in the toilet ! thairs no sighns telling you , and they wont plunge your toilet till the next day . second he has the cutest dog , but dog barks alot in the morning and at night . and watch out for dog poop laying around . best part is it was buget friendly , you can catch a buss to and from holel from tulum . witch is cheeper than taxi by alot . its easy to find . and they will let you use thair microwave if your trying to keep a food budget . they only speak spanish . but will be friendly with you if you cant speak much spanish .
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Excellent customer service, clean rooms would stay here again!!
Stayed 1 night in Jan 2018
Response from Ernesto/Gerente on Feb 19, 2018
Muchas gracias por sus comentaros y la excelente calificación, le esperamos en su próxima visita.

10/10 Excellent

Jamie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Lovely staff
Excellent. Nice to be away from the bustle of Tulum but within easy reach. Lots of local shops and places to eat. Good for access to Coba. Giovanni and Angela are great hosts and cook a very good breakfast that sets you up dor a day of exploring. Perfect if you have kids, we have a 4 yr old and a nearly 2 yr old. Well recommended

6/10 Okay

Jeff, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rural Jungle
Great place to stay. Off the beaten path and close proximity to the Ruins. Rural area east of Tulum near Mexican-Mayan village.Fifteen minutes to Tulum and beaches.

6/10 Okay

Ted, Bracebridge. Ontario

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
poor value for price
Staff were friendly, room was clean, bed was poor mattress on cement, pillows were very small, restaurant was not open. Had to drive 20+ km to eat. Ladder in pool broken so couldn't get in or out. couldn't get TV on. Overpriced for what we got.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hotel between Tulum and Coba
The rooms were fine, but the hotel looks as though it is struggling to survive. One of the two rooms we booked had only luke warm water at best in the shower. The towels and linen were clean but threadbare. There were no breakfast facilities onsite. When we asked about the "included" breakfast, we were told that there was a restaurant down the road where we could have breakfast. It was over a mile away. We had to drive into Tulum for our meal in the evening.

8/10 Good

Maria571, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and safe hotel...
This hotel is not close to the beach but it's exactly what we wanted and needed. The hotel is small, quiet, very clean and safe. We were looking for someplace like this to cut the travel time from having to drive to Playa del Carmen to the ruins in Yucatan. Jose the manager there was always attentive to our needs, and always ready to give advise on food spots etc... The rooms are super simple but what we needed. Good air conditioner, 2 clean beds and plenty of hot water with good water pressure. The TV only had one channel and usually on the channel the front desk was watching... But we didn't mind. The hotel also has a nice clean pool with a deep end and a shallow end that we took advantage of on our last night there.. All in all a very enjoyable stay and I would definitely return again..

8/10 Good

Tracey, Lewistown, MT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel for an awesome price
We loved the Palma Real. It was a little out of the way (about 13 miles from Tulum), but the price was very worth it. We had a rental car so it wasn't a big deal. It was hard to find in the dark initially because there are no street lights around, but once you get close, the hotel has a giant green sign that's easy to spot. The room was pretty good sized with tile floors and a comfy California King bed. It was cleaned and the sheets and towels were changed daily. The shower was ok - the water pressure wasn't great, but it was a clean hot shower after each day of doing tourist stuff. This is not a deluxe 5 star hotel - so don't stay here if that's what you want. Tulum has some of the best beaches in the world and the area tends to be more eco-friendly. Hostels are popular here. It is a place to go for the best beach experiences, food, drinks, swimming, snorkeling and awesome people. There are spas around if you want to be pampered. Just don't expect that at the Palma Real. It was exactly what we wanted, however, and we would stay there again. The pool looked nice, but we didn't use it. We stayed here in April and it was quiet and clean. There were some geckos around and it appeared that they were doing some remodeling to the building. All in all, I couldn't be happier with this hotel. This is Mexico - there are police checkpoints, bugs and mold. It's just a part of life. The negative reviews I have read all complain about these things so educate yourself before you go.

8/10 Good

robert, Ocean City, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum Budget Alternative
Clean budget hotel about 15 minutes from Tulum in small town of Francisco Un May. Good sized room, strong internet and very basic.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Budget stay for 1-2 nights
This is a basic accomodation on the road from Tulum to Coba. It's very budget friendly, no-frills option. The room has AC and TV, shelving and table with chairs. To use TV you need to leave a money deposit at the front desk. The property also has a pool and a small snack bar, neither of which we used. There is a 24 hr front desk/security person on duty. The room was reasonably clean but the sheets had stains which I didn't like. There is not much nearby in terms of cafes or grocery stores so for meals we drove to Tulum pueblo (~20 min).

2/10 Terrible

Kelly, VA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not able to check in to the hotel because when we arrived, the receptionist said that all of the rooms were completely booked. He did not speak any English at all, which was fine, we were knowledgeable of some Spanish. We had reservations through hotels.com but the receptionist still would not help us. So we had to drive around until we found a new place to stay; we ended up paying a lot more than we had anticipated. This was a very bad experience and we will not plan to stay there again.

4/10 Poor

G Walton, United Kingdom

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Uninspiring
The room was adequate, clean and the bed comfortable. Couldn't get on to internet with wifi and I thought I had requested breakfast and been given a price. There was no breakfast. The surroundings to the hotel were untidy and poor - pool was OK, not totally clean with no decent relaxing area. No effort made here to make guests want to come back.

6/10 Okay

Vamshi, Toronto

Liked: Staff & service
Perfect stopover
We stayed overnight at this hotel on our road-trip to western yucatan. It is an affordable and clean hotel with good service and friendly staff. A little away from the city but fantastic for the price we paid. Also gave us a chance to visit the nearby village and experience local food and lifestyle. Equal distance from Tulum and Coba.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
budget hotel that should have been cleaner
This is obviously a low-cost alternative to staying in Tulum (i.e. it's about 20km outside of town), which is why we chose it. The price was right, but even for the low price, some things should have been better. For example, there was a rat running around reception when we checked in. The room had a lot of bugs (to be fair, the area has a lot of bugs). The pool was not clean. "TV" was one channel that was connected to all other TVs in the hotel. If expectations are really low, then this place is fine and a good way to save money. But I stayed in several budget hotels in Mexico, and this was probably the worst.

8/10 Good

jaapv, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
We planned one night, and stayed three. The hotel is small, fully renewed and looks good. The staff is friendly and helpful. There was some misunderstanding about payments (1 night Expedia and 2 nights direct) but the staff solved it professionally and easily. The pool is good, even though the tiles, both inside the room and between the pool and the room are extremely slippery when wet: be careful! Little restaurants in the nearby village are good value for money, especially La Paisana. If you like to see an authentic Mayan village that is NOT a tourist trap, drive to the roundabout near Coba, turn right and stop halfway between there and Punta Laguna. A sign at the left hand side of the road invites you to a 'zoological park': we visited the village and had the best possible experience. Punta Laguna itself is a tourist trap (expensive, very organised). Back to the hotel: the rooms are clean, the bathroom adequate. A light near the bed would have been comfortable, as well as a roof fan (the aircon is too loud to run overnight). The only minus is the noise of the road, but despite being rather noise sensitive that did not stop us from booking three in stead of one night.

2/10 Terrible

Frequent traveler, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is just not a nice place to stay. The location is bad. It is halfway between Coba and Tulum and there is no place to eat except one small palapa that closes before dinnertime. When it rained the entire lobby filled with water and the tile floors became quite dangerous. The bathroom door would not close so there was no privacy in a 3 person room. We were provided with one roll of toilet paper and one shampoo daily for 3 people. The linens are old and threadbare. None of us would willingly stay there again.

4/10 Poor

ang

Disliked: Staff & service, property conditions & facilities, room comfort
At the right price...it's ok
Very basic rooms, very noisy air con (almost unbearable), no food but local restaurant nearby is ok. Owner helpful and welcoming.

4/10 Poor

Jacque, Progreso, Mexico

Liked: Cleanliness
Disliked: Room comfort
Ok for 1 night
The hotel was very clean and the management people were relatively friendly. The king size bed in our room was as hard as a rock as was the pillow. The TV in our room only received one Spanish channel. They did accommodate us with hot water for our tea in the morning.

4/10 Poor

Mutsley, Saint Paul, MN, USA

Disliked: Staff & service, property conditions & facilities, room comfort
Do not go to this hote.....not a good place.
While staying at this hotel....they were starting a remodel and we were in the pool and they were chiseling out cement from the 2nd floor and some of the cement was coming into the pool. So we felt we needed to get out of it. Breakfast the first morning was dreadful and we had to ask for it . it was not offered. The second morning we stuck with fruit and it was better, when we sat in the restaurant she just sat behind the counter and kept eating, I finally punched breakfast into my translater, where I switched it to Spanish and she nodded her head, yes. . The air-conditioner was above our bed and it was VERY loud and interrupted our sleep. The last day they were knocking out the cement very early and cement was flying everywhere and mostly into the pool. We were very happy to be leaving this hotel and would not recommend it to anyone.

6/10 Okay

Tapon

Liked: Cleanliness

6/10 Okay

Terry

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bird Watchers Paradise
Hotel is adequate & excellent value for money. Its real advantage is its rural location. Ask for upstairs room - best is Room 6 - so you can stand on the upstairs terrace watching every kind of birdlife after dawn & before dusk. Parrots, Jays, Toucans etc. A car is essential then it's an ideal location to see Tulum, Coba, Valladolid, Chichen Itza & the wonderful Sian Ka'an Reserve.

10/10 Excellent

Sara, Decatur, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Solution for Visiting Coba, Great Host
The inn keeper here is extraordinarily accommodating. We arrived on a bicycle after 6 PM. Vegetarians, we were unlikely to find suitable grub in Francisco Uh May. He opened the kitchen to make us grilled cheese. At check out, there was a misunderstanding about whether or not we had paid for breakfast. We thought we had, and our host accepted our iPhone documentation without complaint. There are fancier places, but this inn keeper will take good care of you even if your needs are a bit out of the way. It's a nice place close to the Coba ruins, and has oceans of hot water for showers.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice vacation!
hotel and rooms are okay.There is only 1 desk clerk, but he is doing a good job. The hotel is located near to Coba, a little outside from the action. car is needed or take "collectivo"

6/10 Okay

sonia

Travelled with group
Disliked: Property conditions & facilities
No tienen control de la TV y el aire acondicionado solo esta en una sola temperatura y no la puedes cambiar tampoco habia control del aparato.
Stayed 3 nights in Jan 2024

2/10 Terrible

FRANCISCO JAVIER CORTEZ

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Según el señor de recepción no tenía reservación, le mostré y siempre se portó grosero y no me dejó hacer check in
Stayed 1 night in Jan 2024

6/10 Okay

Jener Joel

Business traveller
Liked: Cleanliness, room comfort
señal de televisión
en general bien por el precio, sin embargo creo que una buena señal de televisión lo haría mucho mejor.
Stayed 2 nights in Nov 2023
Response from Barbara on Dec 9, 2023
Hola joel! Lamentamos que la estancia haya sido normal. Hemos actualizado los comentarios y los problemas que le preocuparon con nuestro equipo. Saludos, Bárbara.

8/10 Good

Juan Ramón

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aunque no está en Tulum es una buena opción para los que viajamos por trabajo a la zona y que requerimos un hotel bueno, comodo y económico.
Stayed 2 nights in Mar 2023
Response from Lisa on Apr 1, 2023
¡Gracias de corazón por compartir esto, Juan! Esto trae más responsabilidades sobre nuestro hombro para asegurar que su futura visita es nada menos que increíble. Sigue recibiendo este amor :) Saludos, Lisa

2/10 Terrible

angelique

Stayed 1 night in Mar 2023
Response from Eva on Mar 15, 2023
Hi, Angelique! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno buena atención, y limpio bien el lugar gracias
Stayed 1 night in Jul 2020

4/10 Poor

Maricruz, Quintana Roo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Cuando llegamos no había nadie en la recepción, un chico nos hice el favor de llamar a la persona que nos atendió, nos entregó la llave y nos tuvimos que dirigir solos a la habitación. Cuando llegamos había personas tomando y siguieron hasta muy tarde, en la habitación falta agua caliente en la regadera y alguna sábana para taparse, la alberca no se puede usar porque estaba muy sucia.
Stayed 1 night in Jul 2020

8/10 Good

gilberto mario

Stayed 2 nights in Nov 2019

8/10 Good

Esmeralda, progreso, yucatan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
para el precio estuvo todo bien cuartos limpios con clima y la alberca todos los dias la limpian tiene unos culumpios para reposar un rato
Stayed 2 nights in Apr 2019
Response from Ernesto/Gerente on May 3, 2019
Muchas gracias por sus buenos comentarios, trabajaremos para mejorar la cantidad y calidad de los servicios.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel con poca atencion y amabilidad de la persona que atiende, saludas y no contesta el saludo solo responde a preguntas que le hagas. lejos de tulum
Stayed 1 night in May 2018
Response from Ernesto/Gerente on May 22, 2018
Trabajaremos en mejorar el servicio, le ofrecemos una disculpa por el mal servicio recibido.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é muito confortável, nenhum dos serviços deixa a desejar. Fica um pouco afastado das ruínas de Tulum, mas, por outro lado, está mais perto das ruínas de Cobá. Vale bastante a pena principalmente se estiver com algum carro alugado, pois os táxis cobram caro para ir do centro até lá e os coletivos demoram um pouco. Os funcionários são simpáticos e amáveis.
Response from Ernesto/Gerente on Apr 22, 2018
Muchas gracias por sus comentarios, le esperamos en su próxima visita.

4/10 Poor

gladys

Disliked: Cleanliness, property conditions & facilities, room comfort
Aunque sólo llegábamos a dormir al hotel, les falta mejorar su atención al cliente. No saben abordar a los huéspedes.
Response from Ernesto/Gerente on Apr 8, 2018
Sentimos mucho que no haya recibido el trato que usted merece, hablaré con el personal a cargo para mejorar el servicio. De antemano le ofrezco una disculpa en nombre de la empresa.

8/10 Good

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
São 24 Kmts de Tulum pouco transporte
Response from Ernesto/Gerente on Feb 26, 2018
Gracias por tomarse el tiempo para contestar.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel para hacer un stop en el viaje, la amabilidad del personal es increíble. La television no tenía señal, pero fuera de eso esta muy bien, limpio y seguro.
Stayed 1 night in Jul 2017

10/10 Excellent

ALAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en bordure de route tres facile d'acces.
Voyageant seul et étant paraplégique, j'ai eu de l'aide au quotidien avec les responsables de l'établissement, si bien qu'en quelques jours je me suis intégré a eux et je faisais parti de "la famille". Des mon arrivé au motel, ils accouraient pour venir me descendre le fauteuil roulant de ma voiture, me descendre mon sac etc .... vraiment a l'écoute de la personne. Le prix plus que correct pour la dimension de ma chambre et les équipements.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel feo
Horrible experiencia, sucio, lejano sin servicio publicos o tiendas cercanas, tv de burla solo agarra 1 canal y no se ve nada, sin wifi

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No va la calidad ni la comodidad con el precio
No pudimos dormir, las camas muy incomodas.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Motel en manque d'entretien...
Motel très de base...mais propre...pas d'eau chaude, pas de télé qui fonctionne, le gérant n'avait pas notre réservation...pas eu la chambre demandée...pas de rideaux occultants pas de contrôle de l'air climatisé Vraiment déçus...même si pas cher faut offrir ce qui est décrit...

4/10 Poor

c.m.

Disliked: Property conditions & facilities
the room are so so humid it take 10 min to find out our reservation tv are not working in any room

2/10 Terrible

Aguirre, CDMX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No cumple lo ofertado
Pésima; en suspencion de actividades por accidente de huésped electrocutado con energía eléctrica, sin servicio de televisión de paga (ofertados en su propuesta) sin agua en la alberca.(ofertados en su propuesta) sin seguridad, puertas de acceso al inmueble de cristal rotas.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice. I was bale to do laundry and use the fridge outside.. Also they let us park the motorcycles inside the yard.. Very nice people