I am still waiting for a full refund. We booked for 2 nights but only ended up staying for 1 night.
We couldn’t vacate the building as the fire escapes were locked. The exit button did not activate the door. There was no one on site to assist.
After phoning, we were directed to an alternative exit marked also as ‘fire exit’. However, to exit, an electric button was also required. The push bar did not open the door. Quite a traumatic experience!