4/10 Poor
Verified traveller
Jun 26, 2014
Disliked: Cleanliness, property conditions & facilities, room comfort
Super 8 turned out to be Blooper 8.
I requested and received a confirmation for a NON-smoking room. A couple of days before my stay I called with a question and was told my room was a smoking room. After explaining I had allergies and wanted a room change, I was told the only way to make a change was to upgrade to a more expensive room ($25 more). Of course I argued that I had a confirmation for a non-smoking room but there was no negotiating with these folks. Expedia tried to intervene but hotel staff/management would not budge because there was a major event going on in town and they knew they could sell the room if I changed - which I would have gladly changed hotels but they were all full due to the event.
Upon arrival, I showed management my confirmation notice, they still refused a change - or even a discount of any sort because that would displease the owners. The room we got had a terrible smell (due to smoking) but we were pretty much stuck since all hotels nearby were full. Staff were friendly. Not much variety in the breakfast but what they had was pretty good.