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Reviews of Best Western East El Paso Inn

2.5 out of 5
Best Western East El Paso Inn
1570 Clint Cut Off Rd, Clint, TX

Reviews

7.8

Good

Rating 10 - Excellent. 232 out of 594 reviews" "
Rating 8 - Good. 169 out of 594 reviews" "
Rating 6 - Okay. 102 out of 594 reviews" "
Rating 4 - Poor. 46 out of 594 reviews" "
Rating 2 - Terrible. 45 out of 594 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LUCY on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was polite and helpful, greeting me immediately when walking in. The room was probably the cleanest room I ever seen in hotel. The bed was comfortable, but pillows a little flat. Loved the black-out screen for window, made room completely dark for sleeping. Breakfast was very good. I will most likely stay again if need a hotel in the area.
Stayed 1 night in Mar 2024
Response from LUCY on Mar 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained
Stayed 1 night in Mar 2024
Response from LUCY on Mar 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
All Good
Stayed 1 night in Mar 2024
Response from LUCY on Mar 7, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LUCY on Mar 4, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future;

10/10 Excellent

Colum, Saskatoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Convenient to amenities.
Stayed 1 night in Feb 2024
Response from Lucy on Feb 18, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Leeann

Stayed 1 night in Feb 2024

6/10 Okay

Jose Arturo

Travelled with partner
On Friday night the guess next door to us had a party and playing music really loud…. Had to call front desk and ask them to tell them to lower the music.. it was lowered and about 30 minutes later they played it loud again. They did not stopped them.
Stayed 3 nights in Jan 2024
Response from LUCY on Jan 29, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Pirrol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LUCY on Jan 22, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Claudia

Stayed 2 nights in Jan 2024
Response from Lucy on Feb 18, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Isaac

Travelled with family and small children, Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from LUCY on Jan 22, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lucy on Jan 5, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Wayne

Stayed 1 night in Dec 2023
Response from Lucy on Jan 21, 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

TORRANCE

Stayed 1 night in Dec 2023
Response from Lucy on Jan 5, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Jacob

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Lucy on Dec 21, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Very kind and helpful
Stayed 1 night in Dec 2023
Response from Lucy on Dec 17, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lucy on Dec 17, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Wesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lucy on Dec 17, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Leslie

Travelled with group
Liked: Staff & service
It was fine... just average.
Stayed 1 night in Nov 2023
Response from LUCY on Nov 20, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Cynthia, RANCHO CORDOVA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Nov 2023
Response from LUCY on Nov 19, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Irma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean room.
Stayed 1 night in Nov 2023
Response from LUCY on Nov 19, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Patricia Mahoney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived before 3 and the gentleman walked around hotel to find out if a room was available. We were very appreciative since we were exhausted from Drive. He found one and gave it to us. Thank you
Stayed 1 night in Nov 2023
Response from LUCY on Nov 11, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

6/10 Okay

Erica

Stayed 1 night in Nov 2023
Response from LUCY on Nov 7, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Erica

Stayed 1 night in Oct 2023
Response from Lucy on Oct 28, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Alonso

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quality staff and premises.
Above average staff and hotel , great value for the money spent. Thanks a lot.
Stayed 1 night in Oct 2023
Response from lucy on Oct 23, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lucy on Oct 23, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

SAUL

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lucy on Oct 23, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Rene, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, comfortable and bath accesso abundant. Staff was courteous and friendly always greeting you as they saw you. Breakfast was very good and the dining area clean.
Stayed 1 night in Oct 2023
Response from Lucy on Oct 23, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Alejandra

Travelled with family, Travelled with family and small children
Worst hotel ever!!!!! To begin with we got a room that was still dirty and not ready to occupy. We went with our two little ones . We got moved to a room in the third floor which smelled horrible. The cigarette smell was so strong even though it says it’s a non smoking property. We went down to the pool and it was DIRTY. My youngest ended up with a rash. Pool towels were not available in the pool area and we had to go get towels from the room. The next day we get a $20 charge for a stained towel. Really? Before leaving we pickup all of our trash and left the room clean and we still get a charge for a towel that can be washed !to end this …what made this experience the WORST was the rude lady in the front named LUCY. She was being sarcastic when I spoke to her about my experience and not helpful at all . Please hire people that are KIND and Helpful when it comes to employees. This lady has no customer service skills. My 7 year old is more courteous than her.
Stayed 1 night in Oct 2023
Response from Lucy on Oct 11, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Michael, MIAMI

Business traveller
Liked: Cleanliness, staff & service
Great location just outside of El Paso right next to gas station and food shopping mart right off I-10.
Stayed 1 night in Sep 2023
Response from lucy on Oct 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lucy on Oct 11, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Like sleeping in an amplifier
Every sound outside the room seemed amplified INSIDE the room. Thin walls? Sounds in the hallway seemed louder inside the room, how is that possible? Could hear all bodily noises from neighbors and stomping coming from ceiling above. So loud! Spotty wifi. The worst coffee I’ve ever had at a Best Western- weak, tasteless, more like dishwater. Friendly staff though. I would avoid this one.
Stayed 1 night in Sep 2023
Response from Lucy on Oct 1, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of this hotel was great especially having a restaurant/bar right next door was really convenient. All front desk employees were very professional and helpful. Breakfast was good just wish it was different day to day.
Stayed 2 nights in Sep 2023
Response from Lucy on Sep 19, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We booked about 15 rooms over 53 nights The staff was very good… the manager Ericka was awesome. No complaints from the guests. Breakfast would be nice, but it was no surprise. We planned for it. Thank You
Stayed 3 nights in Sep 2023
Response from LUCY on Sep 17, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best - Best Western
Excellent location Great staff
Stayed 2 nights in Sep 2023
Response from LUCY on Sep 17, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel; will stay again
Nice hotel
Stayed 1 night in Aug 2023
Response from Lucy on Sep 17, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice shower
Stayed 1 night in Sep 2023
Response from LUCY on Sep 3, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

DeAnna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed the night
It was a nice place to stay. Ice was on second floor. Restuarant within walking distance. Pool and hot tub were working and clean.
Stayed 1 night in Aug 2023
Response from LUCY on Sep 1, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from LUCY on Aug 31, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Laura

Stayed 1 night in Jul 2023
Response from LUCY on Aug 31, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Jul 2023
Response from Lucy on Jul 24, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Owen, Houma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location outside of El Paso
Stayed 1 night in Jul 2023
Response from LUCY on Jul 24, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Property conditions & facilities
My toilet would not. Flush and bathroom was to small
Stayed 1 night in Jul 2023
Response from Lucy on Jul 15, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Matilde

Stayed 1 night in Jul 2023
Response from LUCY on Aug 31, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Javier

Stayed 1 night in Jun 2023
Response from Lucy on Jul 15, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Alvian

Stayed 1 night in Jun 2023
Response from Lucy on Jul 9, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

4/10 Poor

Jimmy

Stayed 1 night in Jun 2023
Response from lucy on Jun 21, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, older property.
Stayed 1 night in Jun 2023
Response from Lucy on Jun 10, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

Charles, FPO

Stayed 1 night in Jun 2023
Response from Lucy on Jul 9, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like it there everytime i go visit i look for that hotel.
Stayed 2 nights in May 2023
Response from LUCY on Jun 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.