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The Westin Cleveland Downtown

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Down comforters, pillowtop beds, in-room safe, desk
Down comforters, pillowtop beds, in-room safe, desk
Down comforters, pillowtop beds, in-room safe, desk
Suite, 1 King Bed, Non Smoking, City View | Down comforters, pillowtop beds, in-room safe, desk

Overview of The Westin Cleveland Downtown

The Westin Cleveland Downtown

4-star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114

Explore the area

  • Popular LocationRock and Roll Hall of Fame9 min walk
  • Popular LocationProgressive Field12 min walk
  • Popular LocationFirstEnergy Stadium13 min walk
  • AirportCleveland, OH (CLE-Hopkins Intl.)16 min drive

Room options

About this area

Cleveland

The Westin Cleveland Downtown is located in Downtown Cleveland, a neighborhood in Cleveland, and is near a metro station and on a lake. Rock and Roll Hall of Fame and Great Lakes Science Center are cultural highlights of the area. Looking to enjoy an event or a game? See what's going on at Progressive Field or Rocket Mortgage FieldHouse. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.

What's nearby

  • Huntington Convention Center of Cleveland - 8 min walk
  • Rock and Roll Hall of Fame - 9 min walk
  • Cleveland Arcade - 10 min walk
  • Progressive Field - 12 min walk
  • FirstEnergy Stadium - 13 min walk

Getting around

  • Cleveland Station - 12 min walk
  • Tower City-Public Square Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • Pho Thang Cafe - 3 min walk
  • Phoenix Coffee - 5 min walk
  • 1890 Lounge - 7 min walk
  • Rising Star - 7 min walk
  • Masthead Brewing Company - 8 min walk

About this property

The Westin Cleveland Downtown

4-star hotel in the heart of Downtown Cleveland
Near Rock and Roll Hall of Fame, The Westin Cleveland Downtown provides dry cleaning/laundry services, a bar, and a 24-hour gym. In addition to a business center and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and a front desk safe
  • An elevator, ATM/banking services, and wedding services
  • A vending machine, a 24-hour front desk, and free newspapers
  • Guest reviews give good marks for the central location and helpful staff
Room features
All guestrooms at The Westin Cleveland Downtown boast comforts such as air conditioning, as well as amenities like free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Pillowtop mattresses and down comforters
  • Bathrooms with free toiletries and hair dryers
  • 46-inch LCD TVs with premium channels
  • Mini fridges, heating, and housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 42 per night)
  • Height restrictions apply for onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–1:00 PM on weekends: USD 10.00-100.00 for adults and USD 10.00-100.00 for children
  • 1 restaurant
  • 1 bar

Things to do

  • 24-hour fitness center

Family friendly

  • Mini-fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Wedding services

Business services

  • Business center
  • Conference space (20473 square feet)
  • Meeting rooms - 18

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Heating
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 46-inch LCD TV
  • Premium channels

Food and drink

  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe

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Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room (up to 50 lbs)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 10.00 and USD 100.00 for adults, USD 10.00 and USD 100.00 for children (approximately)
  • Valet parking fee: USD 42 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

Frequently asked questions

Is The Westin Cleveland Downtown pet-friendly?

Yes, The Westin Cleveland Downtown allows dogs (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Westin Cleveland Downtown?

As of Oct 6, 2022, prices found for a 1-night stay for 2 adults at The Westin Cleveland Downtown on Oct 10, 2022 start from CA $295.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Westin Cleveland Downtown?

Valet parking is available for USD 42 per night.

What time is check-in at The Westin Cleveland Downtown?

Check-in is from 4:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at The Westin Cleveland Downtown?

Check-out is at 11:00 AM.

Where is The Westin Cleveland Downtown located?

Located in Downtown Cleveland, this hotel is within a 10-minute walk of Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. Great Lakes Science Center and Progressive Field are also within 15 minutes. Cleveland Station is 12 minutes by foot and Tower City-Public Square Station is 16 minutes.

Can I cancel my reservation for free at The Westin Cleveland Downtown and receive a full refund?

Yes, The Westin Cleveland Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin Cleveland Downtown cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 490 out of 1000 reviews
5 - Excellent 49%
Rating 4 - Good. 270 out of 1000 reviews
4 - Good 27%
Rating 3 - Okay. 122 out of 1000 reviews
3 - Okay 12%
Rating 2 - Poor. 70 out of 1000 reviews
2 - Poor 7%
Rating 1 - Terrible. 48 out of 1000 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

3.9/5

Eco-friendliness

5/5 Excellent

antoine
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located downtown. Walkable to bars and 5-10 from the stadium by car.
Stayed 2 nights in Sep 2022

3/5 Okay

darlene
Travelled with partner
VALET just stood there while we took out our bags- no help getting luggage to your room either. Also NO room service during your stay, we were there for 3 days no service
Stayed 3 nights in Sep 2022

5/5 Excellent

Phillip, Canal Winchester
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2022

5/5 Excellent

Dawn
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2022

3/5 Okay

Mehr
Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Considering the price for our stay I’m shocked that there was no housekeeping for our room. We weren’t told this before and only found out when we checked in. The room was fine and there was a nice sofa and desk in the room. We also found out that wifi was free in the rooms which was nice because on Expedia it said it was available for a fee. The valet was a mess because there were three weddings at the hotel this passed weekend. No one was answering the valet phone line and you had to go down and wait for 30 mins - 1 hour for your car to come out.
Stayed 3 nights in Aug 2022

5/5 Excellent

Kevin
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was clean and customer service was top notch. The location was perfect for the event we was attending.
Stayed 1 night in Aug 2022

2/5 Poor

Francisco
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs maintenance & good housekeeping. You can notice it in the elevators, floors, AC vents.
Stayed 1 night in Jul 2022

1/5 Terrible

Harry R, Washington
Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I have never stayed at a brand property that has experienced an utter failure of basic services to hotel guests. While many things have changed since COVID and there is certainly challenges in the service industry, my five night stay at this location was plagued with issues from my very moment of arrival and throughout my stay. I reported my issues each day, only to receive a reactive response simply because I brought the matter to their attention. No corrective action was taken to mitigate these issues, day after day. It was like living through the Groundhogs Day movie, the same day, same problem, day after day. I always considered the Westin Brand an elevated, mid-tier property. This was the single worst hotel stay I have experienced in all the years of my travel. As much as the staff on site were sorry about the service degradation, no suitable solutions were put in place that did not involve me having to advocate for basic services (housekeeping, toiletries and towels being replenished and used items removed, etc.).
Stayed 5 nights in Jul 2022

4/5 Good

mike
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location for our stay. They forgot to put a trash can in our room along with regular coffee packets, there was only decaf there.
Stayed 1 night in Jul 2022

4/5 Good

AHMAD
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 2 nights in Jul 2022