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The Westin Cleveland Downtown

Photo gallery for The Westin Cleveland Downtown

Exterior
City view
Restaurant
Lobby
Free toiletries, hair dryer, towels

Overview of The Westin Cleveland Downtown

The Westin Cleveland Downtown

4.0 star property
8.2 out of 10 Very good
8.2/10 Very good

Popular amenities

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114

Explore the area

  • Popular LocationRock and Roll Hall of Fame9 min walk
  • Popular LocationFirstEnergy Stadium13 min walk
  • Popular LocationProgressive Field2 min drive
  • AirportCleveland, OH (CLE-Hopkins Intl.)16 min drive

Room options

About this area

Cleveland

The Westin Cleveland Downtown is located in Downtown Cleveland, a neighborhood in Cleveland, and is near a metro station and on a lake. Rock and Roll Hall of Fame and Great Lakes Science Center are cultural highlights of the area. Looking to enjoy an event or a game? See what's going on at Rocket Mortgage FieldHouse or FirstEnergy Stadium. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
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Map

What's nearby

  • Huntington Convention Center of Cleveland - 8 min walk
  • Rock and Roll Hall of Fame - 9 min walk
  • Cleveland Arcade - 10 min walk
  • FirstEnergy Stadium - 13 min walk
  • Progressive Field - 2 min drive

Getting around

  • Cleveland Station - 12 min walk
  • Tower City-Public Square Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • Winking Lizard Tavern - 3 min walk
  • Guys Pizza Co. - 6 min walk
  • Rising Star Coffee Roasters - 7 min walk
  • Starbucks - 6 min walk
  • Pho Thang Cafe - 3 min walk

About this property

The Westin Cleveland Downtown

4-star hotel located in Downtown Cleveland
Located close to Huntington Convention Center of Cleveland and Great Lakes Science Center, The Westin Cleveland Downtown provides dry cleaning/laundry services, a bar, and a 24-hour gym. In addition to a business center and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and free newspapers
  • 18 meeting rooms, ATM/banking services, and a front-desk safe
  • Smoke-free premises, a 24-hour front desk, and a vending machine
  • Guest reviews give good marks for the central location and helpful staff
Room features
All 484 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and desk chairs. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Pillowtop mattresses and down comforters
  • Bathrooms with free toiletries and hair dryers
  • 46-inch LCD TVs with premium channels
  • Wardrobes/closets, mini fridges, and heating

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 45 per night)

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 10–100 for adults and USD 10–100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business center

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00–100.00 for adults, and USD 10.00–100.00 for children
  • Valet parking fee: USD 45 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

Frequently asked questions

Is The Westin Cleveland Downtown pet-friendly?

Yes, The Westin Cleveland Downtown allows dogs (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Westin Cleveland Downtown?

As of May 29, 2023, prices found for a 1-night stay for 2 adults at The Westin Cleveland Downtown on Jun 11, 2023 start from CA $207.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Westin Cleveland Downtown?

Valet parking is available for USD 45 per night.

What time is check-in at The Westin Cleveland Downtown?

Check-in is from 4:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at The Westin Cleveland Downtown?

Check-out is at 11:00 AM.

Where is The Westin Cleveland Downtown located?

Located in Downtown Cleveland, this hotel is within a 10-minute walk of Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. Great Lakes Science Center and PlayhouseSquare Centre are also within 15 minutes. Cleveland Station is 12 minutes by foot and Tower City-Public Square Station is 16 minutes.

The Westin Cleveland Downtown Reviews

The Westin Cleveland Downtown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 496 out of 1004 reviews" "
" "10 - Excellent 49%
Rating 8 - Good. 252 out of 1004 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 127 out of 1004 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 71 out of 1004 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 58 out of 1004 reviews" "
" "2 - Terrible 6%

8.5/10

Cleanliness

8.4/10

Staff & service

7.7/10

Amenities

8.3/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Tara, New Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very kind and courteous. Valet was very helpful!
Stayed 1 night in May 2023

8/10 Good

Dean, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Nothing unusually excellent about it. Rooms are fine and no complaints. The breakfast restaurant was very good but the bar and evening dining rather average. The dining area is dark and not really inviting. You can tell the bar has very little traffic. Food average and tap beer warm. I was amazed how little dining options are available near the hotel. Cleveland downtown felt empty in spite of the Guardians in town and Rock in Roll hall of fame reasonably close.
Stayed 2 nights in May 2023

10/10 Excellent

Melissa, Cudahy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in May 2023

8/10 Good

Lori, Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
WIsh the bar stayed open up later - after concert would of liked to have a cocktail before heading upstairs.
Stayed 1 night in May 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Devon

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I’ve stayed at Westin hotels many times over the years with great experiences. This however was not one of them. Arriving at the hotel there were no glasses in the room. We called front desk to request some and were told we needed to come get them ourselves. Wildly poor customer service. The shower had absolutely zero water pressure, the mounted conditioner literally just fell off of the wall broken, there were stains all over the couch and the room was sauna hot even with the AC on max. Additionally, the TV’s have almost zero functioning channels, no app options or internet connection to hook anything up to. I don’t know if this was just a random bad experience or Westin has severely gone downhill, but this was on par for more of a $75 a night motel, not a $200 a night downtown hotel.
Stayed 1 night in May 2023

2/10 Terrible

Carol

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed with this hotel. They didn’t make your bed. At the hotel restaurant we waited over 15 minutes and no one came to give us water. There was always a mess in the elevators. No umbrellas were available. When you came up to the hotel, there wasn’t anyone there to open up the door. The only good thing was that the hotel was very close to the Rock and Roll Hall of Fame, but also was other fabulous hotels (the Marriott) which we found ourselves hanging out at their bar for the amazing service.
Stayed 2 nights in May 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Sharon

Stayed 2 nights in Apr 2023