I have never stayed at a brand property that has experienced an utter failure of basic services to hotel guests. While many things have changed since COVID and there is certainly challenges in the service industry, my five night stay at this location was plagued with issues from my very moment of arrival and throughout my stay. I reported my issues each day, only to receive a reactive response simply because I brought the matter to their attention. No corrective action was taken to mitigate these issues, day after day. It was like living through the Groundhogs Day movie, the same day, same problem, day after day. I always considered the Westin Brand an elevated, mid-tier property. This was the single worst hotel stay I have experienced in all the years of my travel. As much as the staff on site were sorry about the service degradation, no suitable solutions were put in place that did not involve me having to advocate for basic services (housekeeping, toiletries and towels being replenished and used items removed, etc.).
