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Sonesta ES Suites Cleveland Westlake

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Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers
Living area | 50-inch Smart TV with cable channels, TV
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Overview of Sonesta ES Suites Cleveland Westlake

Sonesta ES Suites Cleveland Westlake

3.0 star property

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Free airport shuttle
Map
30100 Clemens Rd, Westlake, OH, 44145

Explore the area

    Room options

    About this area

    Westlake

    Sonesta ES Suites Cleveland Westlake is located in Westlake. John Christ Winery and Edgewater Pier are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Crocker Park and Westgate Mall. Memphis Kiddie Park and Upper Edgewater Park are also worth visiting. Spend some time exploring the area's activities, including skiing.

    Getting around

    • Elyria Station - 17 min drive
    • Cleveland Hopkins International Airport (CLE) - 22 min drive

    About this property

    Sonesta ES Suites Cleveland Westlake

    3-star hotel
    Take advantage of free continental breakfast, a free roundtrip airport shuttle, and a terrace at Sonesta ES Suites Cleveland Westlake. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a firepit and a garden.
    Additional perks include:
    • A seasonal outdoor pool with sun loungers and pool umbrellas
    • Free self parking
    • Outdoor furniture, barbecue grills, and a front desk safe
    • An off-leash area, smoke-free premises, and an elevator
    • Guest reviews say great things about the family-friendly amenities
    Room features
    All guestrooms at Sonesta ES Suites Cleveland Westlake boast thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes. Guest reviews say good things about the clean, spacious rooms at the property.
    Extra conveniences in all rooms include:
    • Heating and ceiling fans
    • Pillowtop mattresses, sofa beds, and free cribs/infant beds
    • Free toiletries and hair dryers
    • 50-inch Smart TVs with cable channels
    • Wardrobes/closets, kitchens, and refrigerators

    Languages

    English, Spanish

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    Property is disinfected with electrostatic spray
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Guest accommodations are sealed after cleaning
    Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

    Social distancing

    Protective shields in place at main contact areas
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Masks and gloves available
    Masks are required at the property
    Hand sanitizer provided
    Enhanced food service safety measures are in place
    Individually-wrapped food options available for breakfast, lunch, and dinner
    Reservations are required for the use of certain onsite facilities
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet
    • In-room WiFi speed: 50+ Mbps
    • Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    • Free self parking on site
    • Wheelchair-accessible parking available
    • Onsite parking includes off-street options
    • Free roundtrip airport shuttle from 7:00 AM - 11:00 PM
    • Airport shuttle on request

    Food and drink

    • Free continental breakfast available daily 7:00 AM–11:00 AM

    Things to do

    • 24-hour fitness center
    • Seasonal outdoor pool

    Family friendly

    • Free cribs/infant beds
    • Kitchen
    • Microwave
    • Refrigerator
    • Seasonal outdoor pool
    • Snack bar/deli
    • Sofa bed

    Conveniences

    • Elevator
    • Free newspapers in lobby
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Change of bedsheets (on request)
    • Change of towels (on request)
    • Concierge services
    • Housekeeping (weekly)
    • Luggage storage
    • Tour/ticket assistance

    Business services

    • 24-hour business center
    • Conference space (500 square feet)
    • Coworking space
    • Meeting room

    Outdoors

    • BBQ grill(s)
    • Firepit
    • Garden
    • Outdoor furniture
    • Picnic area
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Accessible bathtub
    • Assistive listening devices available
    • Assistive listening devices in meeting rooms
    • Bathroom emergency pull cord
    • Braille signage
    • Grab bar near toilet
    • Handrails in hallways
    • Handrails in stairways
    • In-room accessibility
    • Lever door handles
    • Low-height bed
    • Low-height counter and sink
    • Low-height desk
    • Low-height door lock
    • Low-height electrical outlets in bathroom
    • Low-height view port in door
    • Raised toilet seat
    • Stair-free path to entrance
    • Upper floors accessible by stairs only
    • Visual fire alarm
    • Well-lit path to entrance
    • Wheelchair-accessible bathroom vanity
    • Wheelchair-accessible business center
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible path to elevator
    • Wheelchair-accessible pool

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Bed sheets
    • Blackout drapes/curtains
    • Ceiling fan
    • Double sofa bed
    • Free cribs/infant beds
    • Heating
    • Pillow-top mattress

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shampoo
    • Soap
    • Toilet paper
    • Towels
    • Toothbrush and toothpaste (on request)

    Entertainment

    • 50-inch Smart TV
    • Cable channels

    Food and drink

    • Coffee/tea maker
    • Cookware/dishes/utensils
    • Kitchen
    • Microwave
    • Refrigerator

    More

    • Free local calls
    • Guidebooks/recommendations
    • Iron/ironing board
    • Local maps
    • Phone
    • Restaurant dining guide
    • Safe
    • Window screens

    Similar properties

    See similar properties

    Policies

    Check-in

    Check-in from 3:00 PM - midnight
    Late check-in subject to availability
    Minimum check-in age - 21

    Check-out

    Check-out before 11:00 AM
    Express check-out

    Special check-in instructions

    This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    Front desk staff will greet guests on arrival
    If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

    Access methods

    Staffed front desk

    Pets

    Pets allowed for an extra charge of USD 75 per pet, per week, plus a deposit of USD 100 per stay
    Service animals are welcome, and are exempt from fees
    2 per room (up to 30 lbs)
    Pets cannot be left unattended
    Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
    An off-leash area is available

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available
    Free cribs are available on request at the property

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • Deposit: USD 250 per accommodation, per stay

    We have included all charges provided to us by the property.

    Optional extras

    • Pet deposit: USD 100 per stay
    • Pet fee: USD 75 per pet, per week
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    This property accepts credit cards, debit cards, and cash
    This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    Long-term renters welcome
    Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    The seasonal pool will be open from May 30 to September 05
    The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

    Property is also known as

    Residence Inn Cleveland Hotel Westlake
    Sonesta ES Suites Cleveland
    Residence Inn Westlake
    Residence Inn Westlake Cleveland
    Westlake Residence Inn
    Residence Inn By Marriott Cleveland Westlake Hotel Westlake
    Residence Inn By Marriott Cleveland Westlake Ohio
    Residence Inn Cleveland Westlake Hotel
    Sonesta ES Suites Cleveland Westlake Hotel
    Residence Inn By Marriott Cleveland Westlake Hotel
    Sonesta ES Suites Cleveland Westlake Ohio
    Sonesta ES Suites Cleveland Westlake Hotel
    Sonesta ES Suites Cleveland Westlake Westlake
    Sonesta ES Suites Cleveland Westlake Hotel Westlake

    Frequently asked questions

    Does Sonesta ES Suites Cleveland Westlake have a pool?

    Yes, this property has a seasonal outdoor pool.

    How much does it cost to stay at Sonesta ES Suites Cleveland Westlake?

    As of Oct 1, 2022, prices found for a 1-night stay for 2 adults at Sonesta ES Suites Cleveland Westlake on Oct 6, 2022 start from CA $192.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

    Is Sonesta ES Suites Cleveland Westlake pet-friendly?

    Yes, Sonesta ES Suites Cleveland Westlake allows pets (limit 2 per room) with a maximum weight of up to 30 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 75 per pet, per week. Service animals are exempt from fees.

    How much is parking at Sonesta ES Suites Cleveland Westlake?

    Self parking is free at this property.

    What time is check-in at Sonesta ES Suites Cleveland Westlake?

    Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

    What time is check-out at Sonesta ES Suites Cleveland Westlake?

    Check-out is at 11:00 AM.

    Does Sonesta ES Suites Cleveland Westlake provide a shuttle to the airport?

    Yes, there's a free airport shuttle that runs 7:00 AM–11:00 PM on request.

    Where is Sonesta ES Suites Cleveland Westlake located?

    Situated in Westlake, this hotel is 0.8 mi (1.3 km) from Crocker Park and within 3 mi (5 km) of Lake Erie and Lake Erie Nature & Science Center. St John West Shore Family Health and Huntington Beach are also within 3 mi (5 km).

    Overall score and ratings

    4.0

    Very good

    Rating 5 - Excellent. 488 out of 1001 reviews
    5 - Excellent 49%
    Rating 4 - Good. 274 out of 1001 reviews
    4 - Good 27%
    Rating 3 - Okay. 110 out of 1001 reviews
    3 - Okay 11%
    Rating 2 - Poor. 54 out of 1001 reviews
    2 - Poor 5%
    Rating 1 - Terrible. 75 out of 1001 reviews
    1 - Terrible 7%

    4.1/5

    Cleanliness

    4.2/5

    Staff & service

    3.9/5

    Amenities

    4.1/5

    Property conditions & facilities

    3.6/5

    Eco-friendliness

    3/5 Okay

    Peter
    Travelled with family
    Liked: Cleanliness
    Disliked: Property conditions & facilities
    Have stayed here a number of times over the past 25 years and while they have done some modernization and updating, the place is tired and worn.
    Stayed 4 nights in Sep 2022

    3/5 Okay

    Lauren
    Travelled with group
    Liked: Staff & service
    Disliked: Cleanliness, amenities
    Our room smelled pretty heavily of cigarettes and there were a few bugs in the bathroom. The cover on the bed was stained, and there were only enough towels for one person.
    Stayed 1 night in Sep 2022

    4/5 Good

    Lien-Ling
    Travelled with group
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Conveniently located close to the expressway. The vent noise is relatively high compared with other hotels we stay before. It would be a plus if electrical vehicle charging stations are available on the premises.
    Stayed 1 night in Aug 2022

    5/5 Excellent

    Diane
    Travelled with partner
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Great location, very clean. Friendly staff
    Stayed 1 night in Aug 2022

    2/5 Poor

    ThanhThuy T
    Travelled with family
    Disliked: Staff & service, property conditions & facilities
    There was no daily housekeeping and just doesn’t feel like home
    Stayed 6 nights in Jul 2022

    5/5 Excellent

    Linda
    Travelled with family, Travelled with pets
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    We stay here often because it is so convenient and we get the two bedroom which is perfect for our family- we all have enough beds, tv's and space while also having a sitting area and kitchen so we can have snacks and cold drinks during our stay.
    Stayed 1 night in Jul 2022

    5/5 Excellent

    Donald
    Travelled with partner
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Courteous staff and clean operation. Expectations met. 👍
    Stayed 2 nights in Jul 2022

    5/5 Excellent

    daniel
    Travelled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Clean.
    Stayed 2 nights in Jul 2022

    1/5 Terrible

    DONALD, MENTOR
    Disliked: Cleanliness, staff & service, amenities
    room 711 smelled so bad, the carpets were so dirty, AND THE STAFF SHOULD BE TELLING PEOPLE THAT THIER ARE NO HAIR DRYER UNLESS REQUESTED. THEY SHOULD DO THIS WHEN YOU CHECK IN
    Stayed 2 nights in Jul 2022

    3/5 Okay

    SUSAN
    Travelled with family
    Liked: Cleanliness, staff & service, amenities
    The $500 deposit for the larger room is quite excessive. Traveling with my family and now I am $500 short. NEVER have I ever stayed at a hotel with the high of a "incidental" deposit. Beware and be prepared.
    Stayed 1 night in Jul 2022